Blue Label Telecoms
Reviews and Complaints

I need a sim swap to be done but I'm unable to do so at any Vodacom store and then you guys do not take our calls. when I go to Jet or Edgar's they referring me back to you and you guys never answer the phone I've been on hold for over an hour on numerous occasions just to do a sim swap. Now I want my number to be reverted back to Vodacom cause I have no business with you.

I just received phone yesterday and Sim card is not working

Good day

I have been finished with my contract with blue label connect for months now but it still shows on my credit report that I have a contract with you and it shows in RED. Can this please be resovled. My email. [protected]@gmail.com

On the 19 of October 2021 I received a cellphone from blue label connect, when it arrived I couldn't use it, the simcard tray could not pop up, I called several times and I was promised that my problem will be attended on but even today a Non working phone is with me and my money is being deducted. It is not fair to pay for something you are not using. Please help me cancel this contract!
I'm Ongeziwe Tshaka
[protected]

I am a account holder with Blue label and want to buy out of the contract and cancel all the benefits. I've been calling the consultants from Monday and all I got was that they'll log a call but still no response from them. Their lines are always bad to an extent that they hang up before the query is resolved.

Please remove the contract you illegally authorized in my vodacom number. I never agreed to it.
[protected]
I am not struggling to Rica and do a sim swap because vodacom day my sim is a blue label sim.
I am unable to do a sim swap at Game and vodacom and Edgar's. Please stop using my number for theft. I have never signed any contract for blue label! I will take this to the ombudsman if you can't assist me!

my Sim card was working properly since I bought my contract phone from you guys, and this year arround February it was disconnected without any good reason and I tried calling the company they said it's none of their problem I must call cell c, but my consent is that I bought the from you and its you debiting so why should I be calling other people to help me, I've took a decision to take the company to court.

This phone is giving me problems. Too slow, battery running out very fast when using data and network performance. I can't make calls or receive. I have been complaining about 2-3 months now and still no response from you guys. This phone also I am paying way too much as it works just like a Mobicel phone. Please collect the phone asap before I discontinue payment every month. Im trough with begging for you guys to come fetch the phone. At the beginning I asked for a Samsung A21s and I got this phone also was told it's a great phone but it's a great loss for me.

I have been receiving unknown airtime from u, I have called Vodacom and they told me my sim is on a contract, I dnt know how did all this happened, but I want u to stop sending me airtime cos it also states that I'm on arreas, and I dnt even know about that .

I didn't even sign or get any notification from u that I'm receiving this kind of fraudulent offer, u contracted me without my agreement or without me knowing it ...

I suggest u stop this contract thing of yours now, because this is a harrassment ...

Hi my name is samukelisiwe mkhabela I took a ulefone from you guys it's been 6 days now but it's already stucking and the fone is not registered it funtions exactly like mobicel, I cannot pay 7600 for this phone, please come collect your fone or give me the fone that deserve that kind of money. what you guys are doing is not fair, you cannot make a person pay so much money for this phone.i I did not even know about this ulefone when they offered me until they deliverd it, please guys come collect it or I'll close the debit order.

I bought a Nokia C20 dual sim phone from Foschini, the phone was on Cell c network. I have been trying to download apps from playstore using my second sim, however im unable to. When i contacted vodacom, they informed me that the Phone is network locked. I will have to use the cell c sim for 12 months. When i called cell c to check what the issue is, i was informed that my number does not appear on their network. I should call Blue Label Connect. I have been calling for a week know, spending almost R30 daily to get assistance., but No one ever answers the phone. I don't have airtime to waste . Call me on [protected], the cell c number in question is
[protected].

I think i must just return the phone and look for another service provider. I

Afternoon
My name is Nocwaka Spayire
i have a contract paying [protected]) [protected]
I have a problem with my X30Cubot, it does not connect on a normal Data, i need to be in a place with a wifi for it to connect to my apps
it needs to be rebooted all the time, when it rings i dont have an option to answer until i reboot it.
Please help me as i am getting frustrated with these problems

This company is not compliant with the POPIA ACT.
I made an inquiry more than 5 years ago for a contract and was clear then that Id approach vodacom directly - ie REJECTING their services.
Today I have received 5 calls " to assist me with a contract"... each person I tell - no thank you, please delete my number ... yet they KEEP calling.
I sent an email to [protected]@blts.co.za asking for clarity on why Im still "an active lead" on their system... and a Gladys (with no email signature) just advised my number would be removed from the database...
POPIA Act states - if a customer declines services their information is immediately removed from databases or in the case where they ask you to...
None of theses are complied to - by a company that handles the public's information?

Hi my name is nompumelelo Ngcobo I got mugged and they took my phone was walking they snaches my bag the phone was inside and it only 2 months paying for that phone and I can't continue paying for something I no longer have please help me what must I do cos I being calling your company can't go through only answering machine is talking to me

I was supposed to get data, smses and 150 rand airtime but I only got 54rand airtime after you have deducted the amount of 369rand...that is not what we agreed on

Hi my name is reccardo I have a ULEFONE which the sim card is not registered and the phone taking other sim cards. What's the use of having a phone that's not working. While you guys will be deducting money from my account. It's like I'm having a demo phone which is unacceptable. And I'm not using the phone but the battery gets finished fast what's wrong

I took credit with blu label connect in March just before lockdown was announced couldnt pay for 5 months then i started paying direct deposit in oct and they started debiting on my account handed me to shrives for arreas
So they were double debits without agreements they have been debiting ever since and now my account is handed over to gvdm on 13 of aug with wrong balance and still debit run through and they refuse to give me balance
Ive sent statement to ruth, sheron and queris as in past month still no help
Repaired the phone it never came back they brought something else
Just need the correct department so i can practice my right lawfully without being scammed i feel scammed ryt now and my life is being ruined
Im being harrassed by collectors as well
Please provide with person who handles legal matters

Im trying to get my account sorted out for over six months now and it's still not done. On my credit report it shows I haven't made payments and getting several calls every month to ask when will I make a payment. The past two months you debit order my account for double installment this is illegal because I never gave any permission for this. When you call me I sent you my bank statements to prove that and then you say it will be rectified but like I said it's been over six months and still not rectified im tired of this now. I want this sorted immediately i'm going to see a lawyer on monday if this is not done. Phone me today to sort this out blue label connect is very unprofessional. My number is [protected]

Since I have been waiting for my contract phone my id no [protected] email [protected]@gmail.com my no is [protected]

I am very disappointed at the scam that this company is doing. I had my vodacom number for years, I don't even remember for how many years. I have damaged my Sim card and I went to do a Sim swap and I was told that I'm under a contract with RMCS account holder Blue Label connect. I have never signed a contract or have an airtime agreement with anyone. Now I can't have my number back, which is linked to all my personal details. I called you guys and you told me that will take 7 working days unless I buy Sim card at vodacom for R63 and call you guys again to do a Sim swap for me that will take 2 working days. Please remove my number from your data base and give me my no back.