Booking.com’s earns a 4.2-star rating from 8226 reviews, showing that the majority of travelers are very satisfied with accommodation bookings.
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Refusing to make a name change
Bookings.com refuses to make the name change although airline allows it. Customer service is not cooperating and claiming they tried to change the name and blaming that airline is not allowing. I talked to airline 5 times and getting the same instructions but Bookings.com owns the reservation and refuses to help. Still not sure if I be able to work it out and jump on a plan. I pray Bookings.com will come to senses and help with the situation.
They also would not facilitate a call between me and airline so we can follow the same instructions. I am so stressed out about this thing and will never use this company again.
Desired outcome: Please change the name by voiding my ticket and issuing a new ticket and I will pay for the difference.
Refund not being made to the original source of booking
I booked a hotel via booking.com for brother/wife, as they dont have internet.
booking reference [protected]
Shortly after booking my brother sent me pic of same hotel on your site cheaper so I contacted booking.com who agreed to price match.
They asked for my brother to ask for the money from the hotel if not automatically refunded when they got their bill?
I didnt want them to do this as I was responsible for booking and the booking was directly through booking.com not the hotel.
So we agreed to leave it until after their trip - I was to provide proof of their bill to Booking.com, they agreed to refund £15.70,but they are insisting on paying it to my credit card.
I didnt pay for this hotel via credit card, I paid by paypal.
Paypal tell me booking.com needs to refund via the means of the original transaction and not to give them my credit card details
Secondly I dont want to give my new credit card details to booking.com as the last time I supplied my credit card details to booking.com there was unusual activity on my card and my bank contacted me suggesting I should cancel card.
I have tried numerous times to contact booking.com who keep on asking for my credit card details as this is the easiest way for them to refund.
I contacted their dispute resolutions team twice, last time on 27th March..since then booking.com not responding
what should have been a simple transaction has been made any thing but.
Desired outcome: pay the refund back to my paypal account
Return flights not booked with airline!
Good Day
We made a reservation in October 2022 through booking.com
This was confirmed by mail, and we contacted your call center who also confirmed this - these records should be available for your perusal and confirmation.
We received a confirmation email before our departure to Cape Town and our flights went without incident on 7 April 2023.
On 9 April 2023, we received a confirmation mail about our flights on 10 April 2023. When we arrived at the Cape Town International airport, we were advised that our flight was only scheduled as per Flysafair for 16 April 2023. Despite the email confirmations of our flights - the airline maintained that we could not fly today as per our confirmation from booking.com.
It's very frustrating to resolve issues through booking.com as any assistance is only provided through emails and the response time does not assist clients who are in dire need.
We could not fly and had to revert to additional flight bookings for eight (8) people as we all were required to return to work.
This is totally unacceptable, and we require that we be refunded for the additional cost incurred due to booking.com who did not make the correct bookings for our return flights.
The obligation was with booking.com to ensure our flights were duly arranged as required and/or paid for.
Desired outcome: To be refunded for the additional cost incurred due to booking.com who did not make the correct bookings for our return flights.
Free cancellation
Not true.chargwd by card moments after reservation sent pictures of how I could not cancel online. Canned bot responses. Same over and over. Not related to why can not can El online when keeps popping up the misnomer cancel for free now buttons.
Ai has taken over booking.com
Live and learn now resorting to filing dispute through credit card company.
Ask the rep
What is the weather like where you are.
Will not get a reply...
Bots do not know reality in the present time.
Desired outcome: Get my money back as the policy of cancellation states. For days have documented this.
Booked stay
I booked a room at an INN through Booking.com in Venice Florida on 3/30/23. I checked in, got the key and went to the room. I found the sheets dirty, bugs in the bed, cockroaches everywhere, missing floor tiles, and dirty bathroom. I immediately went to the front desk to cancel my reservation and get my money back. The attendant told me that the manager would be back later that evening and he took my information. After multiple attempts to contact the manager, I called Booking.com to file my complaint and get my money back. They called the INN and the attendant confirmed what happened but said the manager would be there tomorrow. Booking.com rep told me they would follow up with me in 24-48 hours. They did not, so I called again. The rep I spoke with this time placed me on hold to talk to the INN. When he got back on the line, he told me the manager at the INN said they could not refund my money because I stayed the night (not true). He told me he would follow up with me in a couple hours (he did not). I immediately called the INN and the attendant I had been dealing all along answered the phone and told me nobody from Booking.com had called him, and again the manager was not there. I messaged the INN through Booking.com requesting my money back, After 48 hours of no response, I called Booking.com again and told my story over again. The pictures for this particular INN does not match the actual place and it is false advertising. She told me to send the pictures and videos to them so they can take action. She told me she was emailing me a link to upload them. I never received the link. I feel like they keep pushing me off by saying they will contact me back. I'm tired of calling and getting the run around.
Desired outcome: Refund of $164.02
If you book from booking.com you’ll eventually be sorry
Booking.com takes 25% commission from hotel bookings but takes mo responsibility of credit card fraud made by using information stolen from them. Never assume that Booking.com will protect you during your travels.
Since 14 years I have been booking most of my accomodation and transportation through Booking.com.
I have recently been robbed 8,528 Euros from my credit card through fraudulent cedit card charges made by phishing (using my hotel booking details and mobile number). These information used in phishing can only be acquired from Booking.com itself or from the hotel as confirmation emails do not contain my mobile number.
I contacted Booking.com customer support as soon as I became suspicious of the fraudulent charges. I submitted credit card charges, the phishing email, phone call history and a description of what happened. Booking.com denied any responsibility.
————- —————
I booked two hotels in Bali through Booking.com on 4 February 2023 with my credit card ending 0291:
9-14 April at Bulgari Resort, Uluwatu, Bali confirmation: [protected]
14-19 April Mandapa, a Ritz Carlton Reserve, Ubud, Bali confirmation: [protected]
I received an email on 7 March 2023 from [protected]@bulgarihotelgroup.com with the topic “Pre-Authorization” and having all my reservation details, asking for advance preauthorization in order to secure the reservation. In the email, there was the link https://reservationspreauth.com for typing in the credit card information, which I filled in (this link is still active). A few minutes later, a man telling he was from Bulgari Resort called and asked me to authorize two credit card transactions of 4,100EUR each (total 8,200EUR). I authorized the transactions through the app of my bank while the man was on the phone. These charges appeared on my credit card statement as from BITNOMICS +[protected]. I did not receive a confirmation email about these transactions from Bulgari Resort whatsoever.
I was called on 14 March 2023 from the number +[protected] by a man telling that he was calling from Mandapa Resort in Bali. He asked me to authorize two credit card charges of 4,264UEUR each (total 8,528EUR) to my credit card (ending 0291). This man already knew my credit card details. I authorized the transactions while the man was on the phone. I did not receive a confirmation email about these transactions from Mandapa Resort whatsoever. These transactions appeared as WALLBITEX EXCHANGE on the credit card statement. You can see the telephone call made on 14 March in the attached screenshot of my phone’s call history. The above mentioned telephone number belongs to Mandapa Resort in Bali.
I was called on 17 March 2023 evening again by the number +[protected] by a person telling that he was calling from Mandapa Resort in Bali. He told that there has been a mistake in the credit card transaction and the two transactions of 4,100EUR made on 7 March 2023 by BITNOMICS will be credited to back to my card and he will charge my credit card again with the same amounts. I told him that I will allow this only after I see my credit card credited. He told that the credit may arrive in a few days and he will call back then. Two charges of 4,100EUR each (Total 8,200EUR) were indeed credited to my credit card (ending 0291) on 17 March 2023 which appeared on the statement as BITNOMICS +[protected].
That is when I became suspicious about this credit card charges and called the number +[protected] which was answered by the Mandapa Resort and asked about the nature of these calls and transactions. The response was that these transactions were not made by Mandapa Resort and that they do not see in their records that I have been called from this telephone number. I informed my bank about the issue and they cancelled my credit card ending 0291.
I was called on 20 March from Whatsapp saying he is calling from Mandapa resort. The person asked me to authorize the charging of the two transactions to my credit card once more. I told him that I will not do this on the phone anymore and pay to the hotel when I arrive there. He insisted on saying that these charges were the hotel’s required procedure. I asked him to send me an email describing what he wants. He sent me an email from an address @bulgarihotelsgroup.com. This email does not have the corporate language and identity of Bulgari Resort at all.
On 22 March 2023 I called my bank to cancel the credit card and also called Booking.com customer center and described the situation to Joymae B. I sent several emails with attachment of all credit card charges, the phishing email, phone call history, bank dispute letter and a description of what happened.
Currently I have 8,528EUR robbed from me through fraudulent cedit card charges. The confirmation emails from Booking.com do not contain my mobile telephone number. So, the fraudsters must have gotten my telephone number either from Booking.com or from the two hotels.
I want full compensation of 8,528EUR.
Desired outcome: I want full compensation of 8,528EUR.
really disgraceful. i will never use booking.com again
My recent booking- 3212.059.137 Pin 0689
We recently stayed in a property by Gia March 13-17.
First of all, I'm familiar with Phoenix AZ and know prices can eb and flow but the description of Gia's poperty did not match on where we stayed Picutres and location, plus it was overpriced. The pictures are a different location/property and was described Camelback East. Anyway, if you read my review you will notice that is not adequate at all! We are not that picky either but there were so many things wrong. I didn't get the actual address until I paid $200 deposit and provided my ID and contract ( I didn't have a problem with that as I felt it was a good idea to protect her property). I also got the feeling that the main office of the apartment is not aware of her booking this out ( as I was informed DO NOT go into the office) . The property also stated it had wash machine but it was not in the apartment but had a coin operated set up for all users to use. This property is not Modern ( It was Ghetto) I also feel that I paid too much for the 4 nights. So I'm not sure what I'm asking ( a partial refund?) I would not list this property on your site as it was deceptive and I did not see all those reviews ahead of time. I really try and read all the reviews but somehow missed how bad this is. Thank you. Susan and Dave Orwick [protected]
Desired outcome: Partial Refund and not list her property
confirmed booking not honored
Reserved rooms in Guangzhou well in advance through booking.com and have confirmed reservation. However, now the rates have gone up due to Canton Fair busy time and so, booking.com.says that we need to pay 3 times the amount, otherwise they will cancell my booking
what a pathetic company - seems they do not know the meaning of "Business Ethics" at all !
Ticket purchase including flexible option travel.
I booked a ticket for two passengers on Spirit Airlines flying from Houston to the Caribbean for Mon January 16 · 05:30 - Mon, January 16 · 12:10 using Booking.com. I also bought a Flex travel option for flight changes during my trip.
After missing my flight on January 6, I called to make changes to my return flight. I was charged nearly $130.00 for the change and was confirmed that I was scheduled for another flight on Spirit.
Booking.com did not fulfill its obligation. Upon arrival at the airport, I was informed that Booking.com did not pay for the changes to my return ticket (the credit card they used was declined after several attempts). I had to pay over $500 for the changes from my pocket. The Flex option (costing $110.16) I bought from Booking.com was to cover payments to Spirit Airlines; however, Booking.com did not honor their obligation.
It is three months since my ordeal, and I cannot speak to a supervisor, manager, or someone who can decide on this matter within Booking.com, and no one can resolve the issue. I was routed to their customer "care" centers in the UK, California, India, and the Netherlands without help. On one occasion, I was told that someone would contact me and said that the matter would be resolved in 72 hours. To date, I am still waiting for a resolution.
I spent more than $240.00 on the Flex services plus $550.00 to Spirit Airlines for the change ticket that Bookong.com was responsible for paying. And no resolution.
This company heavily advertises in the USA and appears to be a responsible one with good customer service. My experience suggests this is different. Be careful using this company.
Desired outcome: I need Booking.com to honor our contract and refund the $550 they attempted to pay Spirit Airlines on my behalf.
refund
I was issued a refund notice from air canada for $1161.00, reference number is 259QYO, ticket #[protected] for Silia Marie Cooke. This ticket was booked with booking.com. I have been getting the run around from booking.com and air canada as to where my refund is, it was issued but I have not seen a penny. My daughter and I have been calling both air canada and booking.com and no one can tell us what happened to our refund, this has been going on since november 2022. Please help me find my refund!
Kathy Cooke
Desired outcome: refund to my credit card
Accommodation
AVOID AVOID AVOID Martini Rooms Rome
Certainly avoid room 3 which is far too close to reception.
1. Reception was not open when I arrived at 13:00. Someone (who did not know how to operate the payment system) did arrive at approximately 14:00 despite a notice indicating reception was open from 11:00-22:00.
2. Toilet bowl, soap dispenser and fridge were filthy (photos available).
3. The toilet light switch and light didn’t work (photos available)
4. No top sheet on bed was provided.
5. Duvet and blanket were stained (photos available).
6. On two days there was no hot water.
7. There were loud, hammering noises sometimes for longish periods.
8. There was loud talking at the reception area.
9. In seven days the room wasn’t cleaned once nor was the bed linen changed.
10. No response or apologies from anyone.
Whoever owns/manages this establishment appears to be nothing more than a chancer/ opportunist.
According to a notice displayed on the apartment’s external door, (photo available) the accommodation allegedly appears on Expedia, Booking.com and Airbnb all of which should be ashamed of hosting it on their sites.
Desired outcome: Refund
hotel reservation
I made a reservation on the Booking.com site for the Hotel Mirante do Forte in Cabo Frio Rio de janeiro Brazil. The dates were from March 14 to March 17 2023 (Confirmation Number [protected]-PIN 3401).
I cancelled the reservation and the hotel charged the entire stay on my credit card.
I believe this policy is outrageous. It shows the arrogance of a group of people who loves to create rules for their own benefit, without any concern with the opinion of their customers.
I agree with the charge of one night as a reimbusement for the administrative costs, but not the entire stay.
I demand a refund of the extra days charged. I expect Booking.com to be on my side and protect their customers from inconsiderate hotels like Mirante do Forte
Antonio dacunha
[protected]@aol.com
Desired outcome: Demand a refund
flight cancellation
Booked round trip flights for trip to Miami Fla for two, and now need to cancel one of those reservations.
I now will be traveling alone to Miami,
So to sumize the situation, I would like a refund for the price of that other ticket.
Passenger info Karen Jenkins is no longer traveling to Miami.
Thank you Michael
Customer Ref# 40-[protected]
Michael Royster
Desired outcome: Refund for ticket, or Credit for same amount for future use by Michael Royster!
Hotel room was prepaid, but we were scammed and didn't get a room.
My wife and I booked a hotel room through Booking.com at a hotel called Hotolos in Hollywood, Florida for March 17, 2023 and paid Booking.com for it about a month in advance. We were completely scammed. Their site showed a photo of a completely different hotel that was much nicer. Hotolos turned out to be a dump, and when we arrived in the evening nobody was working there.
The reception area was dark and locked up, and while we tried to phone them for an hour, another 15 or so vehicles arrived with travellers who had booked and prepaid for rooms - some through Booking.com - and they were furious that the place had nobody working there.
We called the police, and they responded that there is continuously this problem at the hotel, and they would not come to help people anymore. So we were left stranded there in the middle of the night after a taxi dropped us off. Booking.com answered their phone when we contacted them, and apologized for our mess, said it was spring break and it would take half an hour or so for them to find us another hotel. They told us to stay where we were and check our email in 30-60 minutes. They never emailed us and it was now 1:00am. We found another hotel ourselves, in Ft. Lauderdale, which cost over $300 for the night. Hotel.com told us to go there and send them the receipt.
We took another taxi to this hotel in Ft. Lauderdale, slept a few hours, and boarded a cruise ship in the morning. When we got home, we sent Booking.com the receipt and they refused to cover it. They offered us a credit for about half the hotel's cost, to be used the next time we use their service. We will never use Booking.com again, and we want them to stand behind their promise to cover this Ft. Lauderdale hotel's bill. We also want them to cover our additional taxi cost. Booking.com turned out to be a Dutch company that scams people.
Desired outcome: We want our bill for the hotel in Ft. Lauderdale to be paid for in full, and for the extra taxi ride to be paid for.
Hotolos is known to vastly oversell their very limited number of rooms. It's a small old one-level hotel. It appears they must be using the cash they get from people who make reservations they know they can't honor for the simple purpose of getting money and using it for a period of time, and paying no interest on what is effectively a loan to them. They have no concience regarding the harm, danger, costs and inconvenience they put these travellers through, when they arrive and there isn't a room or a receptionist, and nobody answers their phone. We phoned them daily for a week before we arrived, and they never answered their phone, and we got concerned. Now we know why. It's a game they play. It's a scam, more accurately. It's criminal.
been charged for 2 business class tickets but no booking number sent to my e mail or any tickets
I booked 2 business class tickets from Perth to Hanoi and return on Friday.
24th of February and booking .com has taken the sum of $ 8,705.50 from my credit card account.
I did not receive any booking confirmation / number or flight tickets, I telephoned on the 24th of Feb your emergency telephone number and a lady answered and said she was in MAURITIUS BOOKING .COM CALL CENTRE.
The name of the person i spoke to was called JIYSSHDA
I explained the above and she said that booking com was having trouble processing credit cards in Australia and my money would be returned in 48 hours.
it has been 96 hours since that conversation and I still have no e mail confirming my booking number and no tickets or any returned money.
Clive Tarr
mobile [protected]
dated p28/03/2023
Desired outcome: to get money returned or tickets issued.
Car rental
I booked a car ref:[protected] at Tenerife for 18thMarch. Nobody was at the airport to give me the car and the two phone numbers went unanswered. I was at the pick up point for over 3 hours queuing for help at other hire companies desks and I visited the site on 2 occasions, and nobody was there at any time. My hotel tried to phone direct to the 2 local numbers with no success, I have paid for this and require a refund of £219.43p & 41.72 insurance. I was forced to hire from another on site company. It was impossible to comply with your cancellation policy as I could not contact anyone ! I am a Genius 2 regular customer with 8 outstanding hotel bookings for this year.
Both Rental cars & Tourisprime have not responded to any contact . An employee of Avis cars said that I have to direct my request to yourselves.
Do you need any further info ?
Desired outcome: A refund of payment made. £261.15p
Booking cancelled my reservation and asked to reserve alternative arrangements
Booking.com confirmed our reservation and days later unilaterally cancelled the reservation stating that the property was unavailable and asking us to reserve alternative arrangements. We did so make alternative arrangements. A week or so later, they reconfirmed the original previously cancelled reservation. We attempted to cancel within the stated time for cancellation. They refused. They are now widely know as dishonest scam like ...They wantonly ignore their legal and contractual obligations.
Desired outcome: Free cancellation
Booking.com customer service, extremely poor customer service
They were supposed to refund me as they took two payments, but after 6 months I still haven't received my refund.
I have emailed several times, called several times, every time either they say they will escalate it to their finance team or they say they will process refund in 7 days and then nothing happens.
They also sent email to confirm same details and the email they sent is from the noreplybooking.com, how do they supposed to get reply from noreply email.
I have told them over the phone all my issues and told them to resolve it asap but still nothing done, I am still waiting for my refund.
I was so frustrated so i lodge a complaint but still no response so i called them and they said we deal with customer complaint and there is nothing we can do apart from escalating refund to their finance team.
and again, nothing happened, no refund, no acknowledgment, nothing.
I am so frustrated with their extremely poor customer service. I have never seen such a bad customer service in my life. They do not care about their customer at all.
I will not recommend booking.com to anyone.
Please help me to file a complaint against booking.com
Desired outcome: Booking.com need to realise and improve their customer service, they need to acknowledge the issues and they need to refund my pay payment asap.
Atrocious customer service resulting in me loosing a booking in London
Booked hotel, booking confirmed.
Advised card declined but when I spoke with Booking.com they assured me the matter had been resolved and the booking was accepted. Hotel are adamant it is the fault of booking.com.
Dozens of phone calls to booking.com but always talked around in circles by call taker. Last one was Louis on 22.03.2023 at 20.30hrs who assured me he would ring me straight back. This is the last in a number of calls where I have been assured action would be taken and I would be updated.
Confirmation number
2942.840.269
PIN code
2614
stay at Home Away 2 from 15-03 till 19-03
Hi everyone, I'd like to know if the people from Home Away 2 contacted you already about the fact that due to a London underground strike on Wednesday 15-03 I had to stay at another hotel near King's Cross (Argyle Square Hotel 2222 Argyle Square Kink's Cross WC1H 8AS) paying an additional £110 for one night. I already phoned you last Wednseday evening from that hotel about this and also phoned the Home Away 2 owner asking for a refund for this lost day. He told me that he'd contactet you to ask for a refund for that day and confirmed me in a later phonecall that he had and that you agreed to a refund. Is this true? Of course the underground strike is the reason dor this fiasco, yes fiasco, I lost £ 110 that I would have had to spend on food and drinks and now I couldn't but I don't think they will pay me back. Can you please let me know? Thanks already in advance, kind regards, Constant.
Booking.com Reviews 0
If you represent Booking.com, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Booking.com
One of the key features of Booking.com is its extensive database of properties. The platform boasts over 28 million listings, making it one of the largest accommodation providers in the world. Users can search for properties based on their preferred location, budget, and amenities, and can filter their results to find the perfect match for their needs. Whether you're looking for a luxury hotel in a bustling city or a cozy bed and breakfast in a quiet countryside, Booking.com has something for everyone.
Another advantage of Booking.com is its competitive pricing. The platform offers a Best Price Guarantee, which means that if you find a lower price for the same property on another website, Booking.com will match it. This ensures that users get the best possible deal on their accommodation, without having to spend hours searching for the best price.
Booking.com also offers a range of tools and features to help users plan their trip. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. Users can also use the map feature to see the location of each property and its proximity to local attractions. Additionally, Booking.com offers a range of travel guides and resources to help users plan their itinerary and make the most of their trip.
Overall, Booking.com is a reliable and convenient platform for booking accommodation for your next trip. With its extensive database of properties, competitive pricing, and user-friendly interface, it's no wonder that millions of travelers around the world choose Booking.com as their go-to travel resource.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The nature of your booking (hotel, flight, car rental, etc.)
- Details of the problem encountered (incorrect charges, poor customer service, etc.)
- Any correspondence or interactions you had with Booking.com's customer service
- Steps you have taken to resolve the issue with Booking.com and their responses
- The personal impact of the issue, such as inconvenience, financial loss, or stress
- Relevant dates and times of your booking and the issue
- Confirmation numbers or reservation details
Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.
5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.
Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.
Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.
Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.
Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.
Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.
Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.
Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.
Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.
Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.
Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.
Booking.com was founded in 1996, and has since grown into a well-established online travel agency.
Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.
The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.
Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.
Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.
Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.
Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.
Overview of Booking.com complaint handling
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Booking.com Contacts
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Booking.com emailscustomer.relations@booking.com100%Confidence score: 100%Supportmarlen.penner@booking.com100%Confidence score: 100%Supportcustomer.web@booking.com100%Confidence score: 100%Supportcustomer.service@booking.com100%Confidence score: 100%Support
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Booking.com addressHerengracht 597, Amsterdam, 1017CE, Netherlands
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024
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