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Booking.com

Booking.com review: complaint

J
Author of the review
12:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Confirmation number 2411.504.454 Pin code 4730 Customer name Daniel Johnson. 28.12.1983

I would like to raise a complaint about my stay at the Double Tree Hilton at Lincoln. I have already complained with them.

The reason for my complaint is that I used booking.com to book the stay at the Hilton for myself and my parents. I paid for one reservation on the evening I booked and the other to pay on arrival. The payment for my room was attempted to be taking the day before my reservation and declined. I had put the money into another account to manage my money and intended to put it back in on the day of the reservation. When the payment was declined I immediately transferred the money over and updated on the link I had been sent via email with updated payment details. The next day on checking in at the Hilton I was asked for payment by the hotel. I explained I had gone through booking.com and left payment details with yourself and that I shouldn't have to repay the hotel. The hotel took payment off me explaining that the way the reservation had gone through that it was for me to pay them and not through booking.com. I was later billed through booking.com on 31st December 2019 which was declined due to insufficient funds (as I had already paid the hotel). The hotel agreed to refund the funds I had paid them but not before a further payment was declined on 2nd January 2020. I complained to the hilton hotel at Lincoln, but they stated the fault was with booking.com due to not sending the correct reservation type though to them. I have had nothing but issues through paypal since this point who have paid for the booking to yourselves leaving me in a debit of £134 which I have since tried to repay. This has caused so much inconvenience and this is why I am wanting to raise a complaint to seek compensation to the value of the original booking for the issues I have had. I look forward to a response as soon as possible. Mr Daniel Johnson.

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  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
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Booking.com Category
Booking.com is ranked 1 among 61 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations

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