Boost Mobile review: Boost mobile shipping, customer service, customer service managers

I signed up for Boost Mobile in 2021 in Florida. In October of 2022 I Moved to Vincent. Alabama. On March 18th 2024 I ordered a Celero 5G+ 2024 from the Boost Mobile Website as I was due an Upgrade. Later that day I received an e-mail from Boost saying my order was processed and will be shipped to: _______New Port Richey, Fl. I Imediately called Boost and explained they were shipping to the wrong address, I was told by Boost CSR they can not change shipping addresses. Next Day UPS had package I called Boost again explained the entire situation and asked them to contact UPS to provide correct shipping address before they ship to complete strangers. The CSR for Boost instructed ME the customer to contact UPS ( As an Operations Manager I know this to be incorrect information as we do not have our customers contact our shippers we handle that since we ship the packages). So I went along with it for giggles and called UPS upon giving them the tracking number and stating I needed to change the address and I was the recipient UPS informed me they can not change shipping address for the Recipient the shipper needs to contact them to do that.

I called Boost again going to who they claimed was the Higest Level CSR Supervisor there was and basically he could do NOTHING, Could not change my address to correct address, could not contact UPS, Could not issue refund, could not ship me another phone to my correct address. Basically Boost entire CSR department from answering calls to Management and Supervisors are poorly trained and extremely restricted as to what they can do to assist a customer with problems.So finally UPS delivers my Celero to the Wrong Address in the Wrong State. I Contact UPS and the instructed me to file a claim. I filed a claim. Contacted Boost said OK, so the phone you shipped to the wrong address was delivered by UPS to the wrong address NOW can someone please ship me a phone to my correct address, No not until UPS Closes the claim. March 25th 2024, UPS Closes claims, states they retrieved the phone and they are sending phone back to Boost. I Contact Boost March 25th 2024 via Chat to no avail, Chat Supervisor no avail. Contacted Boost via phone finally got a Supervisor and she alleges if she sends me a phone it will ship to same address again as Boost uses the address the customer gave when opening their account. So it sounds like Boost Mobile Customers are Never supposed to buy a new home a move. Bottom Line I have no phone, No Refund, and the level of incompetent, Ill-Trained Reps is astonishing for such a large company. As a Customer and with a strong background in shipping and Operations Management I would like to offer Boost some assistance with Training and Have the IT department update the Boost App to allow Customers to change their own shipping addresses as well as Have IT department change the restrictions on Boost CSR's Computer systems so they may actually be able to assist customers properly and update addresses. I'm wondering how many phones Boost Loses a year due to the inability to change shipping addresses. I am contacting Corporate tomorrow. I wish Boost would simply Send me my Celero 5G + 2024 to my correct address in Vincent, Alabama.

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