Menu
For Business Write a review File a complaint
CB Mobile and Cell Phones Boost Mobile Special offer — received sim that does not work — refuses to refund my money
Boost Mobile

Boost Mobile review: Special offer — received sim that does not work — refuses to refund my money

J
Author of the review
7:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased a "deal" online. They said they wouldn't charge my card until I put the sim in my phone and activated it — that was a lie, they charged me right away. The very next day my account showed up as ACTIVATED on their website, but the SIM hadn't even shipped yet. They also issued a new phone number when they were supposed to be activating my current number. Called customer service — no help, and they refused to transfer me to a supervisor.

I finally get the SIM. The first step is to enter the ICC ID on the website. I did this repeatedly and kept getting that the number was not recognized. Called them the next day — again, they check the SIM, and tell me that the SIM doesn't work on their network. WHY WOULD THEY SHIP OUT SIMS THAT THEY KNOW DON'T WORK ON THEIR NETWORK? I told them to cancel my account and refund my money (as I had never activated the phone or used the service) and they refused to issue a refund. Told me I'd have to contact my bank. WORST experience ever with customer service. They could have had a new customer for life, but instead they choose to lie, ship out non-working products, and steal my money. I'll be posting this experience everywhere I can to discourage people from switching to Boost.

Claimed loss: $152.00

Desired outcome: Refund of $152.00

Confidential Information Hidden: This section contains confidential information visible to verified Boost Mobile representatives only. If you are affiliated with Boost Mobile, please claim your business to access these details.

0 comments
Add a comment

More Boost Mobile reviews & complaints

Boost Mobile - Text messaging, ringtones 69
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Boost Mobile - Scam and fraud! 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Boost Mobile - Phone repair, poor customer service 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Boost Mobile - No service 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Boost Mobile - Terrible service 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Boost Mobile Contacts

  2. Boost Mobile phone numbers
    +1 (866) 402-7366
    +1 (866) 402-7366
    Click up if you have successfully reached Boost Mobile by calling +1 (866) 402-7366 phone number 1 1 users reported that they have successfully reached Boost Mobile by calling +1 (866) 402-7366 phone number Click down if you have unsuccessfully reached Boost Mobile by calling +1 (866) 402-7366 phone number 0 0 users reported that they have UNsuccessfully reached Boost Mobile by calling +1 (866) 402-7366 phone number
    100%
    Confidence score
    General Information
    +1 (866) 402-7366
    +1 (866) 402-7366
    Click up if you have successfully reached Boost Mobile by calling +1 (866) 402-7366 phone number 0 0 users reported that they have successfully reached Boost Mobile by calling +1 (866) 402-7366 phone number Click down if you have unsuccessfully reached Boost Mobile by calling +1 (866) 402-7366 phone number 0 0 users reported that they have UNsuccessfully reached Boost Mobile by calling +1 (866) 402-7366 phone number
    +1 (833) 502-6678
    +1 (833) 502-6678
    Click up if you have successfully reached Boost Mobile by calling +1 (833) 502-6678 phone number 2 2 users reported that they have successfully reached Boost Mobile by calling +1 (833) 502-6678 phone number Click down if you have unsuccessfully reached Boost Mobile by calling +1 (833) 502-6678 phone number 0 0 users reported that they have UNsuccessfully reached Boost Mobile by calling +1 (833) 502-6678 phone number
    +1 (855) 223-2491
    +1 (855) 223-2491
    Click up if you have successfully reached Boost Mobile by calling +1 (855) 223-2491 phone number 0 0 users reported that they have successfully reached Boost Mobile by calling +1 (855) 223-2491 phone number Click down if you have unsuccessfully reached Boost Mobile by calling +1 (855) 223-2491 phone number 0 0 users reported that they have UNsuccessfully reached Boost Mobile by calling +1 (855) 223-2491 phone number
    Customer Service
    More phone numbers
  3. Boost Mobile emails
  4. Boost Mobile address
    2018 Broadway, Fort Wayne, Indiana, 46802, United States
  5. Boost Mobile social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Boost Mobile contacts
Boost Mobile Category
Boost Mobile is ranked 4 among 139 companies in the Mobile and Cell Phones category