Boost Mobile review: No service no data for 3 months

This is the second time I’ve had to fill this out because I kicked off. When I first activated my phone, I said it multiple times that the only network I can receive in my real area is AT&T network, which is a known fact & your system needs to looked into if it’s saying I’m able to receive service under T-mobile network. I’ve lived here over 15 years now & when I moved in I actually had boost mobile but I didn’t have any service and I would have to stand in the middle of my street to make a call which was a extremely bad connection so I then decided to switch to a different company & I just got a home phone then because I worked from home & our small town everybody knows what network works & what doesn’t & when I have friends over & they have t-mobile network there phone doesn’t work at my house at all so that another reason I know it doesn’t work & so I was very clear I needed to be under AT&T network I said it multiple times & I also said I have xs max so I’m able to use a eSIM (in which it should be a piece of cake to be able to activate AT&T network w/a eSIM I mean you are a cellular phone company right)but anyway I need to get my phone activated right away & if for some reason i couldn’t that I need to call a different cellular company that can help me because first of all my mom was in the hospital & she wasn’t doing very well & we thought we might loose her & that the following morning I had to be somewhere important or I’ll loose my $200 dollars & that can’t be refunded & I needed a working phone & I need to be able to use my maps for Bluetooth directions because I don’t have anyway of getting directions because I didn’t have Wi-Fi at that time plus I needed activation in case the hospital calls & so then the rep then tells me that there “not allowed”to tell me what network I’ll be under which is not true because like me I’m in a rural area & where I’m located I know that I can only use AT&T network so I then asked to speak with a supervisor because she obviously didn’t know what she was doing & I needed to make sure I could get AT&T Net & so I was given a eSIM & something happened I can’t remember exactly but I literally had paid for a plan & something went wrong so then they had to refund me in which I then had to wait several days for my money & then I had to provide another email & start another account & pay again but after doing what they said that all I should have to do is just hang up with them & restart my phone that my phone should then work well it didn’t work so I had to call back several times and I was disconnected on several times & I called sometime before 2pm to activate my phone & before I knew it was after 8pm & so I was then transferred over to your tech rep & I explained him that I’ve been on the phone since before 2pm & I haven’t had dinner yet because I’m been on the phone w/y’all all day & that I was tired and I had a extremely long drive & day tomorrow & he went over a few questions & then asked me if there’s a different phone he could call me on & so I had to borrow a neighbors phone & he then put me on hold & acted as he was gonna call me so we could troubleshoot my phone & so I’m still on hold waiting for him to call & it’s getting closer to 9pm at this point & im saying hello,hello he then gets back on the phone I go what’s going on why is it taking you so long to call me on the other phone & he never did say he just said he was gonna call now and so I waited & waited & then the phone was disconnected & I never did get that call from him to fix my phone & so I called back & y’all are now closed so I know exactly what that disrespectful rep did he literally kept me on hold until it was time for him to clock out & go home & he didn’t even care that I was a new customer or that I just paid for a service that doesn’t work he didn’t care about me as a human being & I even explained I’d been trying to get my phone activated since before 2pm & that it was really important that it gets activated & he still didn’t even care he literally put me on hold until he had to clock out & if he worked for me he would definitely be fired because that not how you treat any customer! And so after loosing my $200 because I didn’t have a working cellphone to use for the following morning I then made several calls the following day and was disconnected on every single call in which has happened to every single time I call. So after I’m being told I’m under AT&T network I thought it would be a easy fix especially since I had a eSIM and after several attempts later I’m told there gonna send me out a SIM card and I’m like why because it’s no different than a eSIM so I was completely confused and they said there was a error and so I wait for the sim to come & I was sent a T-mobile SIM card & I needed a black AT&T sim & so I’m still without service no bars no data & im using my neighbors Wi-Fi at the time to just make a call using a phone app and then the second bill was now due so I pay it & I attempted to call again & again just trying to get someone to help me activate my phone I had done several troubleshoots again & then I’m being told your network is being worked on & once it’s fixed I should just have to turn off my phone & then turn it back on and I should be good to go well that didn’t work and then I’m being told after all that Ive already been through that your system automatically picks the network that’s best for me in my area in which I know isn’t true at all because first of all I have no service at all & I know -T-mobile doesn’t work at all where I live it would show a tiny bar every once in a while for split second & then disappear and show zero bars/no data it doesn’t even show boost at the top of phone. So after several more attempts of calling & just being disconnected on I got real sick of being shuffled around & you would think if you’re a cellular phone company you shld be able to fix this situation on the first call & you would think as a new customer you would wanna do everything you can to make things right if you wanted to keep that person as a customer & not make me jump through hoops to get the network I need to be on & make me spend hours & hours on the phone just to be disconnected on & not one representative has called me back knowing all I’ve been through which is honestly mind blowing to say the least. So yesterday I’m once again trying to get my phone activated & I’m hoping I’ll get someone who knows there stuff so I can finally have a working phone & then I get a rep that I was on the phone with for many many hours he tells me that he will refund me for the last two months I’ve obviously paid for & haven’t been able to use I’m then thinking that’s great but I need to be able to port my number so then I’m being told that I need to then drive to a boost store & there isn’t one real close to me and my transmission recently started going out so I don’t have any transportation at this moment but he said if I go to mobile store and activate a new account in which I’ve got to pay out of pocket for he says once you’ve activated the new account under AT&T network to then call back & he will then refund me however I’m thinking this doesn’t sound right,he then tells me he will create my account so instead of refunding my debit card he’s now gonba credit my account and I’m like so I now have to find a way to get to the store because we don’t have public transportation where I live I then have to pay out of pocket to activate a new account and then call y’all back & then I’ll get the two months I’ve paid credited back to my account and I’m sorry I do not think that’s right especially after everything I’ve been through since day one & then guess what happens next I once again get “disconnected” on & so I call back and after being on phone with this representative he didn’t have one note on my account of anything he had offered to help my situation & I had a feeling that was gonna happen and that’s why I didn’t feel comfortable going to the store paying out of pocket for a new account & trusting I’ll get my refund and so I asked why can’t you refund my debit card so I can use that money towards the new account & he said because if he did it that way it wouldn’t be on the new account the money would be on the old account which would then be disconnected so at this point I’m thinking this is down right ridiculous and I’m now suppose to trust that will happen in which Thank God I didn’t do it because he didn’t leave any notes on my account regarding the hours of Communication we had and what he had promised me and the next rep/supervisor then tells me she can only refund me $10 bucks and at this time she says she wants to troubleshoot my phone so she has me reset my phone then we delete my eSIM and we’re going through this long troubleshoot & when I say long it was hours and my bill was once again due by 12:00 midnight or I loose my phone number and I even got my port number and account info because I was gonna try and switch phone companies but by the time I looked again at the clock it was after 8 pm and I’m like I didn’t realize what time it was and now everything is now closed & if I don’t once again pay my bill I’ll loose my phone number so I was getting extremely frustrated at this point so we continue to troubleshoot my phone and were waiting because it’s still showing activating and she’s still on the phone with me and then 930 rolls around and guess what I get disconnected so then I pay my bill last night before midnight still without service so now I’ve paid for 3 months of phone service and I still don’t have any service on my phone. So I’m hoping writing this will get someone to help me because I feel I’ve have been extremely patient but I do not feel I have been treated right at all & I do feel I need to be refunded and I need help getting a eSIM for AT&T network because if I’m unable to get AT&T network then you shouldn’t advertise both AT&T and T-mobile network & tell people they are on AT&T because basically I feel like if your a customer service you should be able to fix any kind of cellular service problem because I know other cellular companies would of had the problem fixed day one not 3 payments later and I’m still not getting anywhere or anyone to help me Address the situation.