Burger King
Reviews and Complaints

Prescott Valley, AZ location September 22, 2018
2 for $10 special Ordered the chicken tenders and the chicken fillet sandwich with fries and a drink for each person. Aside from the fries were lukewarm, the advertised picture presented on tv and the poster ads of both the chicken meals did NOT represent what was received by a long shot. The chicken tenders were overcooked and clearly not as pictured (short and fat and tough). The sandwich chicken pattie was much smaller than the depicted advertisement, so much so the bun was bigger than the pattie which you could not see unless you removed the bun. I believe false advertising is the result of my experience and no doubt many other people. I don't know if this issue is one location only or if it is widespread, but I hope for your corporation's sake it is limited to just one. As I have read your history, this kind of misrepresentation of your product clearly will keep you from ever competing for an opportunity to be number one.
I will say that the children employees at the counter were courteous and respectful. The employees can only work with what they are given and I believe that your corporation has deprived them of providing the very products you advertise.
Step up Burger King CEO and all the big wigs and stand behind your products and service and provide each location with the absolute accurate size and quality of the products you advertise. You can only be bailed out by other companies for so long. Eventually, the public will cease to tolerate the inconsistency of your products and will dine elsewhere. There is clearly plenty of competition, so why test your fate?
Bring back the integrity of the Whopper, fries and all the new editions to the glory of prior times and put the competitors to shame. If you truly want to be number one, you have to really want it not just whine about not being number one.

I went to the Burger King at 1610 VFW Parkway MA on 9/22/2018 at 9pm and order 3 hamburgers with pickles, tomatoes, jalapeno peppers and 2 spicy chicken jr with jalapeno peppers. Person taking my order gave me 3 hamburgers with onions and tomatoes. When I went back to get my order fixed she starts arguing about my order tell that that's what I order. When in fact that it wasn't what I ordered. Because I'm allergic to onions. She proceed to fix the order but just take the onion off the Burger instead of making a new order. So if someone has food allergies. You still give them the same food that had the item that makes the customer sick? I just left and let them have the Burgers. Apparently Burger king employees at this location don't care about the customers health.

I had order a family Bundle meal. The young guy that was at the register was taking orders and not packing food. The manager told him he needed to help out with packing food so when I got my food and went home only to notice I was missing 2 cheese burgers. And instead of giving me 2 whoppers I got 1 whopper and one jalapeño king sandwich 4 French fries and 4 sodas and no cheese burgers! This young doesn't even look to see what he is grabbing to put in the bags! This was at the Burger King on 4555 West Forest Home Avenue Milwaukee Wisconsin.

I am so upset. We show up and she says cash only so we say ok. Give her the order and we have to repeat the entire thing when we get to the window. She's incompetent and we couldn't even understand her cause she spoke weird and stunk so bad. What happened to cleanliness and etiquette. On top of that I ask for a receipt and she says she can't print it then I ask for the manager and she says it's her. She's [censored]ing not alk there why would you hire Liz to represent your company. Makes us park in front of building although no one was there while we showed up or even after we parked. 10min later she brings out the bags all the while on her cell phone. So unprofessional and I'll let everyone know how you you your business. It's disgusting and no wonder it was dead.. it's gross. I work in food service and will find a way to report this place ..a waste of money and time. Why would you hire people who have dirty clothes and can't shower. Disgusting establishment.

Group of friends were in the lobby after it closed because we were not aware what time it closed. At 11:26 one of the employees very rudely told us that she was trying to be polite by letting us stay late but the lobby has been closed for 26 minutes so we need to exit now. We had not been rude in any way and had all bought food so we were not loitering. The rudeness from the employee was completely uncalled for.

This is the third time I have had my order wrong.
The first time was at less two weeks ago. I gave the girl a $5 coupon she charged me over $8 for something I did not order.
Sunday the 16 th I gave the girl a $3 coupon for a 10 peace chicken nuggets I was given two hamburgers and two fries.
This evening I stopped and ordered two cheeseburgers and was only given one. I was tried after working all day got off and had to take my son to get a fitting for his leg. He is a amputee. As to say I work from 6am till 2:30 pm . Did not get home until 6:15 this evening. Now I have to find something else for my husband to eat.
I will be awhile before I go back to Burger King.

I was at your McDonald's restaurant ( #6839 ) in Brighton, MA today. I got my food ( the Double Bacon Smokehouse burger with the free medium fries/drink promo that McDonald's is running ) and left (to go order). The fries were good as the were fresh and hot, but the disappointment came when I opened the box for the burger and it looked like it had been just thrown in and the box closed (see attached photo). I have also attached a photo of my receipt. I usually have no issues with my orders as I have been there multiple times. Today was just flat out disappointing.

I live in Highland, Indiana and frequent the Burger King located at 1801 W 45th Street in Griffith, IN. Today I went to order food after a very long day at work and when I pulled up to the drive through, they told me that they were closed. The time was 10:54 pm, and your website says you're open until 12:00 am. Either your information is incorrect, or your employees decided to lie so they wouldn't have to serve us. Either way, this behavior is extremely unprofessional and I don't think I will be returning to that location anymore.

I placed my order for sausage egg
Cheese crousinwich. The only potatoes they had were fries. I waited a long time and then was just handed a wrapped sandwich. I had to ask for a bag! By this time I just wanted to get out of there.
I got a coke, no lids and no straws!
What a joke. I didn't realize that I didn't even get the fries until after I got home.
Burger King #1145
9/20/2018
9:36:32am
Order 305930
Employer 409401 David
$5.70
ORDER# 330

Hi, my name is Lakesha. My son applied for a job at Burger King, the hiring manager told him to come in for a interview. The interview was cancelled due to the recent hurricane. My son has been trying to follow up but every time he calls or visits the store a employee is constantly being rude to him and will not allow him to speak with a manager. My son and this employee have worked together before at another restaurant and according to my son she doesn't like him and gave him a hard time there as well. I think this is wrong. How can she discriminate against others. She is not the manager.
[protected]@yahoo.com
[protected]

On 9/20/18 @ 7:00 am I drove through Burger King drive through in Orono, Maine and waited at least 5 minutes for someone to say can I take your order and I kept saying hello hello is there anybody working but no one answered me, so I proceeded to go into burger king myself and I asked if there was anything wrong with the drive through window cause I waited 5 minutes and no one took my order. The lady that waited on me said that she didn't know why she couldn't hear me. Well I know why is because she was talking to other associates and not paying attention. Sorry but thats how I see it. When she waited on me at the counter she never said sorry or anything just took my order and off I went. VERY VERY UNPROFESSIONAL IN MY EYES. I use to be a manager of a local retail dept store for 9 years and in all of my years as a manager I have never been treated or treated anybody like this in my life. I'm not out to get a free sandwich or anything else but she didn't even offer it to me for the trouble I went through. The offer would of been nice!

Thank you
(my e-mail address is: [protected]@yahoo.com)

Betty Taylor

That place was dirty, fries all over the place the bun was charred bad, even smelled burnt, must have sat there awhile as was also soggy. One soda macine didnt work, the other spit ice out all over the floor. The counter girl cleaned it up, but the second time no one touched it, thats a tripping/ slipping hazzard. Was very dissappointed, coke machines and counter sticky.

The lack of management provided by the on staff manager patty was evident. The "employee" on the front counter was rude, very argumentative and mos of all incompetent..Management allowed the employee to be rude and insulting. The manager was standing right by the counter and instead of trying to deescalate the problem .. allowed for the altercation to increase. I felt as if I was a victim of racial bias.. The order took way to long to be taken and prepared and the woman who was taking the order was very incompetent.. If this had been an isolated incident i would not be writing this, but this is the second time I have felt like I was being treated poorly at this Burger king .. I will make sure to tell every one to stop eating there.

I have been eating Burger King for a very lone time, I'm 53, but I hate that it'scome to a drive through asking a customer to pull around the entire building to wait on 3 small cheeseburgers. Along with me there were two others waiting too. Waiting for a while until a girl delivered them and never said one word just basically forced it into my hand... I think she hates her job.. It will be a while before I go back there again..

Tate McNees [protected]
[protected]@yahoo.com

The Burger King in Kasson MN has been closed at least 2x lately mid day apparently because no one bothered to come to work? Yesterday I pulled up and saw the add for smoothie flash on the screen. I tried to order one but the person on the other end who couldnt seem to stop giggling said "We pulled those off of our menu". I suggested maybe then they take them off of their signs advertisement. I then tried to see if they had lemonade and maybe different flavors of lemonade and she, again, was cutting up so much she could not understand me. I finally just left. Their lighted signs on the drive through are partially broken or slides put in backward, this has been for months. The area looks unkempt and poorly taken care of. So I'm thinking no one really cares about that store anymore.

To whom it may concern there are several complaints in regards to the Burger King Restaurant # 22816 located @ 647 Smithfield Street Pittsburgh Pa. 15222, however I will begin with this morning 9/19/2018 I went in to order breakfast the young lady on the register to the left with long braids, African American and a bit stalky(not to offend anyone) just the only description I have for she had no Identification on her uniform. I asked for #5 the sourdough sausage (2 patties ) meal so she rings up just a sandwich charges me $4.98 by this time her bitter and unprofessional and rude behavior prior to my ordering had just about ruined my morning at this point.So I ask her "Are my hash browns and drink in that order" she puts her hand on her hips rolls her head and says "You didn't say meal" I explained yes I did if you left out the attitude you might of heard me ask you for a #5 meal. Now she sucks her teeth and proceeded to ring up a small Sprite and hash browns and then said that will be $3.00 now I am furious because all she had to do was figure out the math and make it a meal. So I asked for the manager. His name was Lamar and he told her she could not do the order seperately that way, now she is displaying anger to him and walks away. Now to top that off the manager did not know how to count and had to get a calculator (only owed me$1.00 and some change )now the line is backing up and I have been in line 30 minutes. Now he hands me my food and I ask where is my drink. He says she(the same girl ) is getting my coffee... I DID NOT ASK FOR COFFEE I asked for a sprite with meal! Day 2 9/18/2018 I go to the same establishment with 2 co workers who have also received poor food Betty Tallon Williams And Lisa Coleman. My burger was dry and the 2 ladies with me ordered chicken sandwhiches, now a manager yesterday who was nice told the cook to through those sandwiches away they are burnt . Well who would have guessed Burnt on a bun with all the trimmings! So we did call when returned to work and not once was offered new items. 2 weeks ago I ordered a filet of fish sandwhich nice and hot however over cooked with batter but inside was mushy and not cooked, again never was asked to bring back. I know that nothing is perfect but niceness, pleasantness, respect and ethical behavior are learned and obviously not here @ this BK. I am asking you to repair this situation or just give all money back unfortunately I have no photos (who takes photos on their supposed lunch. I only have the receipt for the meal this morning. For this was the last straw!

This morning I went to store # 6179 in Smithfield, VA for breakfast. I ordered a bacon, egg and cheese croissant and french toast sticks. When I got to work which is also in Smithfield where I own a business, the croissant was hard on the bottom like it had been sitting for hours and the french toast sticks were as hard as a brick. i am not one to typically complain but this is happening quite often and I am very disappointed in the quality of the food and the service at this particular store. It never fails when I go here they mess up an order somehow, either I get the wrong food, am missing sauces or syrup, or the food is just not edible.

I was at my Burger King and placed an order for no Mayonnaise on my whoppers only to find out once I got home that there was mayo on them, it was too late to turn around so I said I'll give the sandwich to my son and eat the nuggets, unfortunately they were ice cold. Maybe if the drive through worker didn't have her daughter behind the counter interfering with her work I could of had my proper order and hot food. This will be the first and last time I visit the establishment at 701 W. Leigh Avenue; Not just because of the service or food but because you have a child behind the counter walking around doing who knows what. If it wasn't already after 8pm by the time I got home I would've turned back around and returned the food I purchased.

I love Burger King, don't get me wrong, but my order today was total frustration. I ordered a jalapeño king with fries, picked up my order and drove home which is about 15 minutes away. When I pulled my food out, I had chicken nuggets and a small fry ... granted I guess I should've checked my order before driving away but I didn't think that I needed too. So, after paying almost 9 dollars for a hamburger and fries, I decided to take the chicken nuggets and fries all the way back across town to get my correct order. When I drove up to the window and explained what happened the girl just said "oh sorry about that, give me back the chicken nuggets". SERIOUSLY?! She didn't offer me a free drink for my trouble, she didn't tell me to just keep the Nuggets, she just wanted them back, handed me my food and walked away. I understand mistakes happen but she offered no kind of customer service no I'm sorry it took me an additional 30 minutes to get my food or I'm sorry you had to drive all the way across town and use gas here's a small free drink on us she offered me nothing. I understand mistakes happen, but she offered no kind of customer service, no I'm sorry that it took me an additional 30 minutes to get my food or even I'm sorry you had to drive all the way across town and use gas... here's a small free drink on us...she offered me nothing!
Just so you are aware, this is the Burger King in Alamogordo New Mexico, where service just keeps spiraling down. Hope you can let these folks know they need to get their act together! The only reason I'm even writing this is because she acted annoyed that she gave me the wrong order, like it was my fault! She wasted my time, she wasted my gas and was just so unfriendly.
Thanks for hearing me.
Susan in New Mexico