Burger King
Reviews and Complaints

Hi my name is Melvin pruit, and because of my job I constantly travel from Texas to colorado! With that being said; when I get into town either Denver or Colorado springs, I have my specific fast food establishments that best suits my hunger! And if I'm in Colorado springs I always with no off and or butts, I always attend the burger king located on the streets of "Platte and Union Ave"! Well on the day of 9/16/2018 Sunday, I had just gotten of the plane and headed straight to burger king! While in the extra long line as I finally got close to the counter I noticed only two women were serving both the extra long line and the drive through as if they had no help what so ever! Not to mention the younger woman had to answer the phone, run back to the drive through window, while the older woman literally doing the same! In my mind ( I was like wow they are taking care of business) ! Now what really brought me to my boiling point, besides being hungry - I literally heard one of the workers that were cooking the food yell out to the two ladies at the front ( we are out of whopper buns) she also replied to call some person that goes by the name of "Amanda" ! Assuming when the younger worker up front proceeded to get on the phone and call that "Amanda " person, after she came out that office, I notice she was of saddened news! Meanwhile I was really hungry and those women working up front where indeed in need of help with no whopper buns! So I left out the restaurant to only sit in the lyft cab to Google the closets burger king, the couple that ordered before I left out unwrapped their whopper and it was on a regular bun not whopper bun! So as I put two an two together a couple of days later thinking to myself that - that Amanda person left the two front workers and those cooks with no help at all! A whopper on regular bun no seeds! Not good

I just went in to the burger king in jacksonville, tx. Alicia took my order, and after handel I got money, started bagging and making the food items. She did not clean or hands or wear gloves. A few others were doing the same thing. I asked for the manager to return my money. Sonia, made no eye contact or apologies, as she only sad, "I need your credit card." she returned my money and walked away without another word. Incredible irresponsibile and tud behavior for management. She walked back into the office to hide.
I asked alicia's name, and alicia started to scream at me. She yelled, in front of customers, "what did I do? What did I do?" I said, "you need to wash your hands before touching food." she yelled again, in front of the whole store, "I didn't do nothing!" then kept yelling as my 7 year old and I left. She acted horribly, and in fact was scary.
Both of these women were not good representations for your company. I am an educator, and was appalled at there lack of social skills or class. I do expect a call of apology for this behavior. It is totally unacceptable in any way!
Very disappointed!

On 9/17/2018 at 10:23 p.m, I ordered a Crispy Chicken Sandwich at the Burger King #9520, 310 E. Trade Street, Charlotte, NC 28208. The bun was burnt and very dry. The chicken breast looked as if had been in the food warmer all day. The sandwich was absolute garbage! Also, I ordered a 10 piece Chicken Nuggets, and they were also burnt and dried out. I work 12 hours per day, and sometimes don't feel like cooking when I get off, that is why I stopped at Burger King. Perhaps I should have checked my order before I left the store, but I seriously doubt if it would have made a difference, this location is not known to have good customer service. I'm not requesting a refund, but I would like the food to be served as fresh as possible and better customer service.

Went through the drive thru with 3 children. Ordered 2 chicken fries meals, 1 kid hamburger meal with juice and a single whopper. The person on the intercom was impossible to hear. Arrived at the first window and given a total of over 21 dollars. I paid. Got to the second window and was given 2 crispy chicken sandwiches and 2 orders of fries and the kid hamburger meal. I knocked on the window to get their attention and they ignored me. I kept knocking until the girl from across the room (not the one standing right at the window) came over. I pointed out the error, she took my receipt and retrieved 2 boxes of chicken fries and thought she was done. To make a long story short, there was no apology given, the manager did not come speak to me although she was clearly standing close enough to offer assistance, and when I asked about the charge a girl went to the back and brought me a $5 bill. The order was still wrong, there was no apology, no sense of iegency and a total lack of empathy. Plenary of apathy however. They couldn't even give me the correct money refund. Please do something about your team. Thank you. Barbara hale. [protected]@gmail.com

Employee managers telling their Team Members their hours are cut from 30 hours to 18 hours because he/she goes on family vacations and also he/she attends school full time; therefore working hours are cut. However, a recently hired individual who is also a student has been working 30 hours a week. If the policy is cutting hours due to full time student in school why is this person given 30 hours and another is not! The Team Member who has his working hours cut was given a $.50 raise, then the next week his hours were cut. How can one see his/her benefits of the raise if now the hours are cut? The two managers, Miguel Gomez and Juan Rosario are discriminating against two employees at the Burger King location: 4330 N. Harlem, Norridge, Illinois, 60706. They are cutting the work hours from one person, but paying the other with a work load of 30 hours because they are both full-time students in school, but gets work load hours and the other employee get his hours cut! There is a discrepancy in hourly pay between two people who work in the same location for Burger King. This is a valid case of discrimination. A burger, shake or fries cannot correct this injustice. Your managers need to go to training and correct this behavior because it does not belong in the work force.

I was a worker at Burger King store 9975 while I worked there the drawers were coming up short at one time I had to replace money I was fired after I replace the money I want to know who do I talk. I don't want to talk to Ray Man the general manager I don't want to talk to Kelly The district manager I don't want to talk to Jim because Jim is [censored]ing Jessica from big Sanford so who do I talk to over a The district manager I don't want to talk to Jim because Jim is [censored]ing Jessica from big Sanford so who do I talk to over gym Jim

I was trying to put money onto my BK gift card to refill it and they don't use it anymore. They I had to go to CVS or Walgreens to try and refill it. When I went to Walgreens to try and refill there, they said that they couldn't do it. So I was left feeling dismayed about trying to refill the card. It doesn't expire and I've been using it for a long time. What I want to know is why they stopped?

At Drive Thru — I ordered a # 8 combo, medium, sprite, no salt on the fries. Cashier repeated the order as chicken sandwich with a sprite and amount $, When I pulled up to the window the cashier took my credit card to process. I simply repeated "no salt please" she slammed the DT window. I watched her throw the food I ordered I the bag aggressively. She all but tossed it at me thru the DT window and slammed the window again. I started pulling off when I realized I did not get my receipt. I need my receipt to turn in for work expense. I backed back up to the window & I asked for the receipt and when I said it was not in the bag she said I did not have to get an attitude. Which I did not. when she handed me the receipt and I took it she said "You don't need to snatch you raggedy bi*h."
I was nice to the cashier. I am here in Clearwater for work. I do not live in Florida.
This cashier needs anger management or find a job not working in the public. I can only imagine how she must treat senior citizens.
I called and spoke with the manager and she said she would talk to her and apologized.

Burger KIng
1888 Gulf to Bay Blvd
Clearwater, FL 33765
[protected]

581 Katrina
Sept 16 2018

Went to your establishment at the corner of French Ave and 3rd Street in Sanford Florida 20 minutes ago and ordered food. Got to the window and wanted to add a orange fanta freeze after seeing the sign by the drive thru window. The worker told me my total when I pulled up and I asked if I could add this item. I was told no. I asked if the machine was down and the lady skeptically shook her head no. I then asked why I couldn't add on and she shyly stated add on were not aloud at the window. I drove out of my way to a different establishment because I felt this was wrong and did not want to spend money where I was told I could not spend more money. I frequent Burger King however this one is close to my new residence. I have never been told this before and do not understand why I would not be aloud to spend more money at an establishment. If you would like to respond to discuss this my email is [protected]@gmail.com. Thank you!

September 16th, at about 5:50 PM, I went inside Burger King, about to purchase a kids meal for my son, who was waiting in the car outside. I am a diabetic, as well so I wanted to use the bathroom before standing in the line. Just to mention, I used Burger King the day before, and 2 days prior. Imagine my surprise, when I was denied entry to the bathroom by the Burger King security, because I didn't have a receipt in hand, mind you, I was about to purchase a meal for my son, as we were coming from a funeral. Not only that, but the security was very rude, and I really can't believe this is how customers are treated!

This is the location in Jamaica, on St James Street. Apparently this is a rule. Customers like myself, are turned away for not having a receipt in hand.

I WILL NEVER USE BURGER KING AGAIN, AND I WILL PUT THIS INCIDENT ON FACEBOOK, AND ALL SOCIAL MEDIA, I POSSIBLY CAN, AND BE SURE TO TELL ALL MY FRIENDS AND FAMILY, WHO WILL ALSO TELL THEIR FRIENDS AND FAMILY AS WELL!

I WAS SO EMBARRASSED!

I came to visit your Burger King on Memorial Dr in Stone Mountain Ga at 3:05 pm. I was told to wait and wait I did, patiently. After waiting, the young lady on the headset came back on whom I later found out was the general manager saying ‘Am I retarded or what?' Because I didn't hear her. There was no apology or how may I help you. I'd just like to let you all know that this is the sort of treatment your customers are experiencing at this location. This Burger King is at the intersection of Memorial Drive and Hairston, next to a Panda Express.

This happened wednesday sept 12, 2018 at approximately 7:30pm. Receipt survey code [protected]-080009. I went into the janesville wi burger king located on center ave to order an ice cream cone. A young male came to the cash register and took my order. He then went off to my left and rummaged around. Suddenly, he hollered "pat! Where are the ice cream cones?" a female voice hollered back "right where you are standing!" he hollered back "can't find them!" a female appeared and handed him some ice cream cones. He filled them and handed them to her. She then brought the cones to me. I asked if she would put them in a container... Meaning one of those cardboard trays that you can get at most anyplace that serves ice cream cones... You can put 4, sometimes 5, cones in them and they stand straight up. She went back to the cone dispensing area, looked around, then pulled out 2 plastic drink cups, jammed the cones upside down into them and handed them to me. At this point, I was so disgusted I walked out. My wife, out in the car, looked at the ice cream cones upside down in the plastic cups and said "what is this?" I replied this is what we get for coming here for an ice cream cone." picture attached. Unbelievable!

The previous time I went to burger king on center ave in janesville wi, I witnessed what I consider to be troubling hygiene. A male (I would guess he was in his 30's) was standing just outside the entrance doors... And I mean just outside... Smoking a cigarette. He tossed the cigarette in the bushes next to the door, came inside, walked down the rest room corridor and into the serving area of the restaurant. He then walked directly to the counter and served some french fries to some kids that were standing next to me. He couldn't possibly have had time to wash his hands after smoking. It really turned me off.

Not really happy with this bk center ave location. The food we got recently (coupon for your chicken sandwich) tasted like cardboard.

Hope you can bring this to the attention of this location's owner. Thank you

On September 18, 2018, I was an employee who had his hours cut because I go on family vacations and I am a full time student in school. I was told this by two managers, Miguel Gomez and Juan Rosario who manage the Burger King Store at 4330 N. Harlem, Harwood Heights, Illinois 60706. When I asked why are my hours cut? There is currently a new employee who is a female and also a student, but she was given 30 hours for the week. How is this fair? This sounds like discrimination! This does not sound like something Burger King practices with his/her employees. This could definitely be a law suit. Your managers should be trained to treat employees with respect and provide a better reason for why your hours are cut. I was never told I was not doing my job well, intact I was given a $.50 raise recently and was told I was doing a great job! I had worked for Burger King over a year (July 2017-September 2018). I refuse to work for a company who does not allow their employees to go on family vacations and are a full-time student in school. I resign!

MY life bought me some chicken nuggets from burger king .On Memphis Avenue in Cleveland.I got them and started eating them i bit down and found bones in my mouth so i tried one more same thing again.She took them back to the store.The girl there said she would bag them and send to corp, Did you get them one two I did not here back from any one there, Or corp i want a reason why this happened, I could of choked on this, If not i will get my lawyer in this matter if i have too, I need answers on this its been a few /Sorry no free food wont get there again. phone number is [protected] DAVE.

I ordered some food at burger king on the drive-thru, after a long day i was hungry!

They gave me cold whopper and fries ( i checked my food when i was around the corner from location), and it was cold. Yes, i was mad, but didnt feel like returning and complainning. So i went home. Although when i got home, a few minutes away from restaurant. I popped my food in the microeave and i sat down, then i reached for the ketchup in the bag and there wasn't any. Thats the reason I decided to complaint.

When i was going thru the drive thru the kid at the window asked me" you want any sauce for you order?" I said "yes ketchup please, thank you"..

You see what i mean? Im mad, had i went back i could have easily made the kid but why.. their job is to easy to be screwing it up like this. Stop hiring these people man.

Employee smoking on the job in there work uniform I find this very unacceptable. Burger king needs to be better this was one of my favorite restaurant but seeing employee smoking weed is a bad repetition. Drug tests should be one of the things you do before hiring someone. People wouldn't want to see someone smoking then coming to make a order or a take a order. My last visit there which was on 09/15/18 a young lady name shonica was being very unpatience & rude.

I was the only person in line..manager had her back to me...never turned around..she was talking to a employee that was just getting ready to work..( she stated to me as she was handing me my bag that she needed to clock in..)...the drive thru person came over to take my order...manager was just staring at order board, standing in front of fries...still NEVER turning to see if ANY customer had come in...

I ordered food when I reached the window I was cutting the coupon then all the sudden I was approached by the manager with an attitudet telling me I need to have my coupons cut up before coming here.
I told her that I won't be coming to Burger King
She answered back we are located on 18301 and Harlem.
Then the cashier asked to pull forward and she will bring my order to me
The was not ready and there was only one car just pulled behind me
Time 11:51 am
Order # 319
Burger location 18301 S Harlem Ave Tinley Park Is
Manager name Tashi that's what the cashier told me Tashemia

Dear Sir/Mdm

At 15 sept 2018, 7:30PM. We visited Burger King which located at Toa Payoh INT. When I approach the counter and speaking to ms Farah about my orders, there was another Malay customer standing beside me. She immediately attend the Malay lady and left me half way there. I don't know whether it's part of your training. Well. Nevertheless, it was unacceptable.
Thanks for your time reading. :)

Best Regards

At burger king off commercial and around 82nd approximately was are drive thru around 6:25 am trying to order food and the representative was giving me a hard time placing my order — she try to cut me off before making my order — is that all — and I told her no — asked her about smoothy orange — I wanted to find out if it was carbomated orange fanta — I hate carbonated drinks — she would not answer — she was very rude and I blew up on her and called her a predjudice [censored]!