Burger King
Reviews and Complaints

Went to bk for breakfast this morning, the only employee who seemed to be working was the manager, he literally was doing everything.. After a 20 minute wait I got my meal which was wrong order, when I explained to him that I got the wrong order he blew up at me telling me "dont tell me whats on a sandwich! Im the manager not you!" then he went on to say "you can see im the only one work8ng!" then he even tried to make it like I was attacking him because he is black, and threatening me about "dont make me come out there!" at which point I told him I would call the police at which point he blew up and ran out of the store, I thought he was going to try and assault me, I asked for a refund b I t the employees said only the manager could do that. So I took back my reciept and yall better make this [censored] show right!

I f you go to 1901 Algonquin rd. rolling meadows total lack of any management

going on your website you avoid hearing from customers or now it seems many former customers. I observed from your site only black, or Spanish are shown maybe that's why the service is nonextinct since people believe whites are scum. Pull up drive through as always for years order a #1 simple/ NO! Same woman (girl) spanish maybe 5.3 200 lbs ask what size I say there is only one size for a #1. She insists to ask same question till you have to get forceful and say just give me # 1 root beer. She says her manager tells her to ask the same question for everyone. (?) There is only 1 #1 today I went to get 2 cheeseburger med root beer med fry. I attempted to hand her the coupon for 5.99 she started scolding me which I would do to an animal. She said I have to tell them when ordering you have a coupon. Not sure why. She didn't want to take the coupon (?) she finally took and complained the corner was missing. Which didn't have anything on it? she still wanted to argue I finally forced her to take all the coupon then her manager some spanish guy came over? He left she wanted to argue still. She refused to give me my coupons back and said white people believe they are special. Same as the other day I walked in you have a 18-year-old at the counter with a Sweatshirt hoodie (work uniform) insulting women, girls families with children Playboy and a naked girl on the back while he is waiting for the food children women are supposed to stare at a naked woman again no management and maybe that why only works are Spanish because of racial profiling and discrimination need to file a class action against BK

On or about 24 Jan 2023 I signed up, but when I tried to place an order to claim the promised reward of a free sandwich, the app did not work. I took my phone to the local store, BK #904 in La Vista, NE, and the Burger King employee could not make it work either. I then tried to purchase a different special 2-for-1 offer, which did not work either! Again, the employee could not place the order with my phone and could not satisfy either advertised offer! Do you ever test your app software before putting it in front of customers? Do you ever train your employees on advertised offers before putting them in front of customers? Do you train employees to make any attempt to satisfy customers? Can you spell "customer service"?

FYI: McDonald's, Wendy's, Arby's, Five Guys, Culver's, and A&W, all offer hamburgers at locations closer to my house than Burger King. Four of those rank in the Top 10 Fast Food Burger Restaurants according to the Food Channel. Is that enough information?

I visited store number 20834 on Jan 26, 2003 at 8:25 am & was served by someone named who said her name was Maria, my drive thru order number was 66. After placing & paying for my order, I was told it was going to be awhile because of eggs. I asked her to cancel my order because I didn't have time to wait that long. While I was trying to talk to her, she closed the drive thru window in my face. When she brought my refund, I told her how rude she was being & she again closed the window in my face. I don't know she treats everyone this way or only black people, but this ugly, rude customer service has to be addressed. I guess the old adage of the customer coming first no longer apply.

On Jan 25 I tried to order the $3 Whopper. App said it was not available at the Bagley Rd Berea Ohio location. Decided to order chicken since I was already near BK. Ordered and pulled into drive thru at 4:40pm. 3 cars ahead of me. One sat at the speaker for about 10 min so I pulled out and attempted to go inside, doors locked. Since I had already paid on the mobile app, I got back in line. Another car had entered, so still 3 ahead of me. About 15 min later I reached the speaker. Finally had my food at 5:10. Guy at the window was pleasant. I asked if he was the only one there. He said there were 2 of them. I'm not blaming the employee, but whoever owns or manages this place needs to do something. I won't be returning! I've had slow service there before but this was ridiculous!

Transaction id [protected]-030631 ever since covid your stores are either closed or understaffed, I went tonight and the store I went to was understaffed, out of coca cola, coke zero and the sprite tasted like crap, the buns are always stale no matter where I go, the store on state road 436 in casselberry/ winter park is always closed and when they are open the doors are locked and are forced to go thru the drive thru and the products they serve are nasty, your slogan says have it your way, well its really hard to have it my way when people are not trained properly and the stores are not stocked up with coke products, the store manager was transferred from the casslebery location to the university store, whoever owns or manages these stores should not be in their position, vey bad customer service on their end. Now I can see why they are closing stores down, the meat is dried out and the buns stale and no soft drinks, I guess it will be another several years befor I go back to a burger king, at least mc donalds has fresh hot french fries and hot food and fresh buns and ample coke products, you really need to step up your game.

The Burger King at 301 N. Hwy 17-92 Longwood FL 32750 does not have a 5 digit store number on the receipt so we could not complete the survey. We do not want the free Whopper we wanted to tell corporate the deplorable condition of the building and the the dirty windows and the Whopper we got was not flamed broiled and the meat was gray looking.

We have not gone to this Burger King for several months because we have gone to the store in the past and no one came on the the order board in the drive through. This store is an embarrassment to the Burger King brand.

Just left your store in Okahumpka Fl and it was the worst food ever, and service was the same, and just a poor the employees didn't give a damm either. Never going to one again. I worked at a Burger King in the 60's and we have pride in what we served, but not anymore. I am appalled and disgusted. I am a mute so I had to go inside to order and even with my voice machine the cashier could not understand so I wrote my order down and low and behold she still managed to mess it up. Total lack of caring in service and the food and its presentation were something that was just gross.

Purchased American chicken sandwich 1/17/23 at your location in Emmaus PA. When I arrived home I realized that there was no chicken in the sandwich. I tried calling the restaurant but no one answered. I was hungry so I ate what I received. What can I do at this point? I also did not receive a receipt so I have no info except to say that the purchase occurred around 2:05-2:10 pm on 1/17/23.

Just thought you should know, I haven't been back to BK in over 32 years because I ordered a couple of cheese burgers to go... when i opened them the had been microwaved so the tomato and lettuce was wilted ant melted into the cheese. I vowed never to go back to BK and I haven't and I've told nimerois people about my experience... is there a lesson there?

PS... I live in a rather small town that has a BK and I have yet to step through it's doors in 30 yrs... JIB and MCD get my business...