Burger King
Reviews and Complaints

We went to burger king at 1030 tonight (Saturday Sept 30th] on veterans and commerce in Bloomington Illinois we were in the drive thru for a good 5 minutes before then drove around to window...honked still no response then back to drive thru honked and a girl came over the speaker "you know if you gave a person a minute" I responded "i have been sitting here for 5 minutes " she then proceeded to tell me that Steak n Shake across the street was open 24 hours...the kicker there was a guy behind me who said he was going to report her because this happens all the time at this location...hmmmm maybe you should reconsider her employment even though my business is minimal in the big picture of things my order would have paid the hour wage of the employees at this location... I will not be back!

My mother and I walked into the Burger King restaurant and the 3 employees at the register ignored us completely. They went on talking about clocking in process and one of the employees had their back turned not even acknowledge us. After about 5 minutesstanding there we left without them saying a word to us. This was very rude and disrespectful plus a terrible way to treat a potential paying customer.

We stopped our local Burger King in West City, Illinois tonight about 6:45 pm to order a quick dinner. I went through drive-thru I was met with a very temper mental cashier while making the order, when we arrived at the drive-thru window I ask for some ketchup was given this snarky look by the young lady. When we received the food i looked in my bag to quickly check my food and did not see ketchup, however she had already shut the window and walked away, she finally came back to the window and I politely said can I get some ketchup please? The young lady (she wasn't wearing a name tag) very rudely said "It's in the bag" I said OK and reached under my burger and there was some ketchup. We left drove home which is about 5 minutes away from the restaurant and our food was lukewarm at best. This is not the first the food has been lukewarm or cold, however the rudeness was not acceptable I work hard for my money and to get the rudeness when I am purchasing something makes me not to want to go back and spend money here.

I was at Burger King in Mount Washington Kentucky at approximately 1:30 today and saw a female manager come back into the area where I was paying for my food (the first window) and she started yelling at the employee. I couldn't hear everything she was saying because the window was closed, but I could hear that the manager was yelling at the female employee and being very irate. I have dealt with this female employee before, I have seen her at this window on many occasions when I pay for my food and she is always very pleasant. I was pretty upset when I saw what happened because the manager didn't care who witnessed the berating. I felt it was very unbecoming of a manager. I felt it was something that no one should see or have to deal with.

Thank you.

I went to the Burger King, located at 1919 Channing Way Center
Columbus, OH 43232 at approximately 12:15pm today 9/30/17.
I ordered 2 #9, crispy chicken sandwich combos. Both sandwiches had burnt regular chicken (the cheaper smaller chicken patties, NOT the tedercrisp chicken we were charged for and paid for.)
One of the sandwiches had cheese and bacon on it which was not ordered.
This is the most recent instance of receiving incorrect food and bad service. Several times I've tried to get breakfast before taking my daughter to school and though the sign states they're open at 7:00am and it was around 7:15am, they appeared to be open however an employee walked out past the drive thru to tell me they weren't ready yet. One time they were actually open a little after 7am and my food looked as if someone had crumbled the hash browns up and threw them in the bag.
It appears as though no one cares about the restaurant, food, or the customers. The staff is usually nice. I worked fast food for over 4 years so I know how stressful it can get however I cannot waste any more money at this location. I'm beyond surprised this has been allowed to continue. The Google reviews for this location are horrible yet accurate. Does the Burger King corporation have any enforceable standards or means of doing quality assurance?
I won't be returning to this or any BK location for a long time. There are far too many options to keep wasting money on a restaurant/corporation that doesn't care about the very customers who keep them in business.
Thanks for your time
S. Smith

I had ordered a bacon egg and cheese croissant and the lady came back with a bacon and cheese croissant then when I get the croissant it had egg and bacon so when I brought it to their attention she said the receipt said egg and bacon so they were supposed to fix it and all they did was slap on a piece of cold cheese and rewrapped it so I got stuck eating a cold sandwich

It's 5:00 Saturday morning on September 30, 2017 and the restaurant isn't open. I pulled up to the drive thru and sitting there for 5 minutes before someone decided to answer. Then when the guy answer he say he can't take no order until a manager get there, so it means he is there by himself, but it's a 24- hour Burger King. Just poor managing service.

On Tuesday, September 26, 2017 around 9:15 - 9:30 I was at the BK drive thru on 606 Belmont Street, Brockton, Ma 02301. I was placing my order and the young girl that was taking the order was so rude even called me stupid. I had to repeated the same thing 10, ooo thousand times and according to her she couldnt understand so thats when she called me stupid. I dont understand why BK have people like that working for them, I am paying for my food is not for free, its not right the way that girl humilliated me. Its very sad that young people this day talked to middle age people the way that girl did, I had never felt so humilliated. They have the worst customer service in town.

[protected]
Heather (manager)
I went to the store on Blichton Road (hwy 27 just east of I75) Went inside and Ordered 2 Whoppers 1 with extra Onions and Pickles, 1 Cheese Burger, 1 Medium Fry, and 1 small Onion rings. I paid $11.86 and she could not give me a receipt since it would not print. I waited for my order (only 1 other customer in line) She turned around where they bag the items and asked me what I had ordered. I told her . She bagged the Items and gave it to me. (NO receipt on the bag) When I got home I discovered that the cheese burger that was for my Grand daughter was not in the bag. We cut a piece of whopper off to give her something to eat. I called the store and asked for a manager. I told her what happened. She told me that it was company police NOT to take my name so I could come there tomorrow for a refund or a cheese burger. Every time she spoke she keeped calling me SWEETIE until I finally said I'm not her Sweetie. I am not trying to cheat Burger King out of a whole order or a large ticket Item. She told me that without a receipt that I can get NOTHING or that I had to come there right now. This has happened to me at a McDonalds and they took my name and I went there the next day. They did not give me a receipt and one was not attached to the bag. This is alot for a cheese burger and could be handled better. This store could use alot of sprucing up too.

The burger is located at 11006 Culebra Rd San antonio Texas and it has a bunch of bad reviews online that you should check out especially on customer service. My personal experience is I was getting ready my money to pay and it was a bunch of dollar bills so it takes a few minutes, the persontakingthe money was rushing me and also let out a long breathe as if extremely frustrated with me the customer. After I paid she threw the change on my hand, no thank you no have a nice day or anything like that.

The whopper Jr is marked 1.99 inside store but marked 1.49 in drive thru . When I brought this to the attention of the manager she looked at me like I am from another planet. Burger King in Santa Maria Ca. North Broadway store. I know the price changed almost 6 months ago. Also since we need more characters it is very warm in that store. The Del Taco next door is kept much more comfortable.

8/26/20 at about 5:00 PM my husband and I got in the drive through at the Burger King on Argonne, Spokane, WA. We were in line waiting for 23 minutes. We could not get out of line so we had to wait until the bitter end. We asked the young woman at the food window to let management know of our long wait and she said, "They already know. They already know." No "I'm sorry for the long wait." Once we left we discovered that our sandwiches and fries tasted like they had been cooked in old oil. The fries were mushy on the inside. My fries were very salty and my husband's had no salt. My Coke tasted like it had root beer or something like that in it. My husband's Sprite had no ice. If we had not been late already we would have gone inside to give feedback to management

I live paycheck to paycheck, yesterday 9/26/17 I had $8 left to last until a couple days. Wanted breakfast so I got the eggnormas meal for $4.99. Cashier ran my card 3 times was charged $3.98, $3.98 and $4.99. I'm now overdrawn 3.98 and will get charged $33.00 overdraft fee. I called the location and I can't get a refund until this Friday. I now have to return presents for my grandkids birthday to cover this, so my car payment won't bounce too. SO SO Upset that a meal has cost me $45.00 More upsetting since the location is aware of this happening often, due to a new credit card system, but the only person who can authorize a refund is the General Manager. So upsetting that they know it's a problem, but they aren't being more cautious. It will be a very long time before I eat at Burger King again.
Information on receipt: Burger King #005360 - Order 92 drive thru - 9/26/17 - 7:42 AM - T=11L - I=2 - C=2532

On 9/26/17 I purchased a $5 crispy sandwich at store # 3191. Had to pull over to the side and waited almost 10 minutes for my food! And to add it was completely disgusting, the sandwich was raw in the middle. I was so disgusted I took the raw part of the sandwich and through the rest sandwich out the window and ate the fries. I also took a. Picture of the raw piece of chicken. Also, this location NEVER gives receipts with your purchase NEVER!

This morning my husband and i stopped into burger king in Mebane NC highway 119. We stop there often for breakfast for the second time in 2 weeks we had the drive through teller tell us that they pulled the last breakfast sandwich so not taking orders for breakfast sandwiches and then this morning they tell us their registers are down and can not take orders for atleast an hour. Beginning to wonder if we even should stop there anymore.

The stores hours of operations are 7am till 11pm how ever they never are open at 7 and usually they open their doors at 9:30 And when you try to walk in and order food at 9:30pm or 10pm the doors are locked I have went in and asked the cashier when they open and close and she has confirmed the hours of operation are 7am till 11pm yet they never seem to be me and my girlfriend have order the chicken tender with nothing on it but the chicken and the bun yet for some reason everytime they seem to either ignore this or just don't care. Most of my burgers are such as my bacon king or a regular cheeseburger taste like they were sitting there for 2 hours before they were served to me. When we walk in the entire staff stare at you and judge you as well.

$1.19 for a single pancake?! Are you insane. Why would you raise the price on something so simple and cheap to make. I come to burger king every morning on my break. 6 pancakes, a frappe, and hash browns. Cost me less than $10. Now you want $19. No. Unacceptable. You lost a regular breakfast customer. And probably all together. I can get an entire meal for two anywhere for under $19.

I went to Burger King on 72nd & Pecos Denver, CO this morning. I was in the drive up at 7:05am. There were 2 other cars. I would think that this store just being open at 6 am would not have cold food. I ordered a number 6 breakfast. The tator tots were dumped upside down in the bag. They were hard and cold. How do you just open and in 1 hour have cold food. It has always been my experience that they give the cold food through the drive up. They seriously don't think that people will take the time to come back in and complain. Well, normally I would've gone back in however I needed to be at work in 20 minutes so I didn't. This is just ridiculous that they do this. You wonder why people don't return.

When placing my order at the counter, my son clearly stated that he didn't want sauce on his food. The sandwiches were made wrong. When I asked for them to be made right. I was called a liar by the employee, I clearly told him he was wrong and then he started a scene over me lying about how the food was made. Now if I could hear my son ordering it the right way. It should not have been a problem. But being called a liar in a restaurant by an ignorant employee is something I think someone in your organization should address. That employee was and is extremely stupid. I will think twice before going back to that Burger King again. If my son wanted it the employee's way then I think he wouldn't have made a point out of ordering it that way. If l could hear him then it should not have been an issue. Time at restaurant 6:58, 9/25/17--order 4, # 179.

I went to BK #2452 in Chico ca. And ordered the chicken sandwich meal. The fries were cold, hard and stale tasted like butt. The chicken sandwich was even worse, the bread completely fell apart the chicken looked like and tasted like it had been cooked for about the 3 or 4 time today. This was at 4:30 in the afternoon. I had not been to this resturant in about a year because this is exactly what my last meal here was like. This place is nasty and never has fresh good food, to bad I used to like it. Won't eat there again and will tell everyone I know not to go there.