Burger King
Reviews and Complaints

Store 3400 has no compassion for their employees my supervisor Denise Montoya and Georgia Castillo have not corporated with my requests for my check stubs verification of employment. This request was for New Mexico Crime Victims Reparation Commission. Denise told my parents today 01/11/2017 that she mailed the letter to We Care in California. I am unable to go myself since I am in a rehabilitation for my depression since my assault. I cannot believe that not one person that I work for could not contact me at all and I have called everyday since December 8th 2016. Maybe someone will hear me out. [protected]

We just went through the drive through at store # 990 in tampa, florida. I am extremely upset as I did my order and the girl at the window didn't get it right. I had to repeat my order as she didn't even pay attention. I believe she was either on her cell phone or distracted by other customers in the restaurant, What ever the case was it was bad. First of all, I had a coupon for 2 whopper jr's and 2 fries right. one whopper Jr should have had cheese and substitute one fry for a small order of onion rings of which I did get charged extra (.25) I didn't get my onion rings and I didn't get my cheese. by the way I also ordered a # 9 large. that was ok.

The last 2 times I have visited store 4187 in ann arbor my order has been wrong. I used the drive thru so it wasn't discovered until I got back to work. The 1st time I ordered a meal (Going large) - I got a large pop and a small fry. The whole reason I ordered large was because I wanted lots of fries that day. Today I went and again ordered a large meal asking for cheese on my bun (I paid for it and got none) i'm vegetarian so all I got was a plain bun with veggies, not very appetizing. The order taker even recited my order back as I had asked for the meat on the side for my dog and cheese on the bun because I eat the sandwich. So, my order was clear and confirmed. I like burger king but i'm getting more and more disappointed by the fact I keep paying for things I never get. Another time the pop was so carbonated I couldn't even drink it and had to throw the entire drink away. I typically don't spend the time to complain but it keeps repeatedly happening. Thank you.

Burger king #14960, great lakes travel plaza. Worst service i've encountered in years. Placed order with shawn. I asked if I wait there and he just kind of pointed to his left for pick-up, not really into his job or customer relations I guess. I waited for my order while the two ladies preparing the order discussed their problems at home regarding ones husband. The order filler's clothes were disgusting! Her pants, from the rear were filthy, they looked as if she had been sliding down a muddy hill. When she turned around her shirt was dirty, greasy and worse than her pants. Not the type of person I wanted to fill my order, let alone touch my food. After she gave me my food I asked where my drink was and she said pick it up from shawn. I went back to shawn who gave me my cup and apologized for forgetting to give it to me when I ordered. I went to my table and discovered that there were no fries as ordered and paid for. I went back to shawn, who wasn't there at this time and explained the problem to his co-worker. This guy just looked at me, walked over and filled a bag with fries, handed it to me and walked away, nothing said. At this point I really didn't want any of your food so I threw it in the trash and went to the kfc in the next booth. I travel this route often to see family. Never again will I do business at your burger king!

Yesterday (12/26/16), I went to the Burger King by my house (703 W Seminary Dr. Ft. Worth TX Store # 22182). I go here often! While there today, I ordered 30 chicken nuggets. The girl gave me 4 sauces. I asked for more and she said she could not give me anymore. She said if she did give me more she would have to charge me. I think it is unreasonable to think that 4 sauces is enough for 30 nuggets. As much business as I give to this place, I think they would be willing to give me enough sauce packets to cover my nuggets.

12/27/2016
My coworkers and I walked over to the Burger King on Kings Hwy in Shreveport, La. At 9pm as we walked to the door, the worker walked to the door and locked all the doors. I called inside and after a 15 minutes of attempting to get them to answer the phone. The manager answers the phone and says that they close at 10 pm. I also informed her that this has happened several times before. She seemed to be shocked to know all doors were locked although she was inside of the building. I am very unsatisfied with the work performance of this company. Workers are on their phones majority of the time, cursing and sitting outside and no one is inside to take orders.

While at the Burger King at the Sloatsburg Travel Plaza I placed and order at 7:23 for Onion Rings and Cheesy Tots, small sizes. I had one person in front of me and there were two waiting for their food.

Much to my demise about 6 people got their orders before me as I stood there patiently waiting after asking once. I was told they had to make them. After about 5 minutes the cashier came over to see what I ordered and told the workers to hurry up.

I finally got my food at 7:40 - 17 minutes of waiting. I was on a bus trip and they were to depart at 7:30 but had to wait for me to return.

I was very dissatisfied with the long time it took...

Went through the drive thru at 9am on Friday Dec 2 2016 the person working the drive thru was barely understandable. Sounded like she was intoxicated or high on something.
Asked for a burrito with bacon egg and cheese only.
Verified this with the cashier.
Got to the window, only to have the cashier practically throw my food at me. No thank you or anything slammed window.
Opened my food and it was sausage, egg, cheese, and Hashbrown.
No bacon
Went in store only to have the manager argue with me that that's what a burrito comes with. Even though i showed him the receipt showing b.e.c only.
His cashier says i told you that's what she wanted and you said no we don't make it like that.
Upon arguing over who was gonna make it, the manager finally said i guess I'll go back here and learn how to make it.
I kindly asked for my money back because at this point i do not trust them to make my food. I come in this establishment atleast 3 times a week.
But no more.
They were very rude and acted very incompetent.

I just spent over 23.00 at the Gas City I-22/I69 Burger King and then felt like it was best to throw it away because I wasn't sure if she had spit on it or worse. It was 2:15 pm and the attendant was so rude to me and I almost drove away before paying, but my 16 year old said no Mom don't do that.
I won't be going back as long as she is employed. Sorry, I don't usually complain, but you need to know she is most likely costing you business.
Sincerely,
Karen RN

11/21 - 11:15:05-#2934
1517 park ave plainfield nj

Order number-216310 reg 4 drive thru employee 427362-adesola
Mix match - fish sandwich and ocs

I got back to work. The filet was ok but the chicken was awful - I opened up the filet there wasn't any chicken.
There was some sort of paste like chicken mix and there was very little of this. I have not had a chicken sandwitch in a while but it use to be a patty with chicken. This patty had nothing inside-it was hollow.
Sharon lonergan
352 manning ave
North plainfield, nj. 07060

On our recent travel we stopped at the burger king store 18122 in tiffin river travel plaza. My order was wrong and I went back to the register and instead of making a new item all they did was try to correct the order by adding the ingredients vs re making theitem. I asked if it was a health reg to just add the missing ingredients vs making a new burger. I was told they do this all the time if they don't do orders correctly. I had requested the item to be remade from fresh. They had to people making the good and one person taking the order. There was another person there which I am assuming was the manager and she was just in a daze. Very disappointed in the service and the food was not even warm. It was cold and not worth the money of spending 26.00 on 4 people.

Burger king #4993, 344 eastern blvd, fayetteville, nc 28301
date: 11/17/2016 time: 12:22:36
ordered food and requested two bbq sauce and two sweet & sour sauce to go with my two orders of chicken fries. Was told by the cashier two came with each order. Took a while for my food waiting on the onion rings. Received my meal from the manager and asked if she put the sauces in the bag. She said yes. I looked into the bag and i only had one bbq and one sweet & sour. I asked the manager for additional sauce and she said the meal only came with one sauce per meal. The cashier told her it came with two and the manager argued with the cashier and told her she was wrong. The manager then told me i had to go back to the register and buy the extra sauce. When i asked her if she could take my money and get the sauce, she said no, i would have to get back in line and buy it myself. The kind cashier came up to me and took my money so i wouldn't have to get back in line. The manager came back and rudely pointed at a poster on the wall stating that the nuggets came two sauces not the chicken fries. I was so upset on how she handled the situation i left without getting my change or sauces i just paid for. When i got back to work i realize the manager did not give me my whopper. After looking at my receipt to make sure i paid for it, not only did i pay for it, the receipt also showed where i should have received two sauces per chicken fri order. I returned to the bk and the manager was very unfriendly once again. I told her i didn't get my whopper and my receipt showed i should have gotten my sauces. She told me the receipt always shows two sauces by that is not what you get.
The cashier came up to me and gave me the sauces that i paid for earlier and the manager rushed the cooks to get my whopper to me. Manager still very unkind but did say "have a nice day" as she gave me my food.

Went to get food at the 3745 josey LN, Carrollton . TX location .
Employees don't wear gloves preparing the food. Exstremly slow service, it seems that the employees do not respect management. Want to bathroom after employee, the sink in the bathroom was dry and had not been used.
Returned to dining room to tell my wife and kid to not eat more and leave.

Today at 2:11 pm on 11/13/2016 i ordered a bacon cheese burger from burger king at bridge st Lowell.

The first thing that seemed rather odd is they said they had no cheese which is fine.

The bacon cheese burger seemed to be heated in the microwave way to long and it tasted disgusting.

There was mustard all over the packaging which showed a lack of presentation or any care.

I got sick to the point i was throwing up and having bowl movements i was hunched over in pain after eating it.

I plan on calling corporate on Monday to talk to some one in charge because paying money to get sick is a real bad.

I should have gone some place else though i figured there food could not be as bad as it was.

The general manager at the Burger King in Athens, Tn is very unprofessional. She is not patient at all. She is very rude. I dont believe she does a great job at all. She does a terrible job as a manager and I strongly believe that she needs to be replaced. I often hear several customers that I know that has visited the store complaining of her, as well. I was in the store on November 5, 2016.

I went burger king 495 San Antonio ave Many Louisiana October 18 2016 @1245 for lunch order the whopper meal two for 10, while driving almost 30miinute down the road while eating I notice a tag between my meat and lettuce that read Queso Dressing and expiration date. I pulled over and google the number to the location since there was no receipt in the bag or n the bag. I spoke manage on duty Katrina, explained my issue she stated that whom ever fixed the order could have touched the tag and it fell onto the burger. (NASTY) Katrina advised that I come back and the order would be redone. I told her that I was traveling through going to a funeral and will stop on my way back. Yesterday October 24, 2016 @945 I stopped at the same location asked for manager, Laketra came out of the office, I tried to explained to her the issue and asked for Katrina last name and she was quick to give her last name. Laketra stated that she was not there and no note was left about my issue. I asjed well did she put my name she was rude never asked my name and walked off. I asked the the other co worker what was her last name no one new, or the store number, I asked who was the ditricy manager and was told Linda Young was the district manager. Ms. Laketra was not professional, she needs more training in customer sevi and gould mnot have the role of a manager. I should have checked reviews and would have never stopped because there's not one good review. the staff need traing and their apperience is aweful and the place is filty, no one wears hair nets or gloves. I will never patronized that location and would not recommend it, I call the coporated office 800 number and the representative ststed that that location was privately own but it still hod the Burger King name. Pleasse get t together because it will be a lost for BK, it was my first and last time going there.

On Friday October 21, 2016. I went to Burger King located in Evanston, IL at approximately 7:50 am. I told the Cashier Eric that I wanted a cup of Oatmeal and a side sausage. I told Eric that I wanted fruit with the Oatmeal. He told me that they didn't carry fruit. I begin to tell Eric that the fruit can in a small plastic bag. I have purchased fruit there. Then Eric ask me how I wanted my sausage. I told him a sausage patty. I did not ask for a breakfast sandwich. His listening skills are very poor. When I begin to tell him how I wanted my order he did not like that. He then refuse to give me service and made a comment about my attitude. This was an insult to me. Not only does he have poor listening skills but his appearance is terrible. To look at this clothing no one would want him to wait on them. I work at Northwestern University in Evanston and have been coming to Burger King for a number of years and I would like to continue. But his service will have customer service skills will have customers to find another place to go.

I ordered a # 3 from the menu board which reflected a price of $7.49 for the whopper Bacon Cheese burger meal. While waiting on my meal, i noticed i was charged $9.69 for the item. When i asked the clerk about the obvious mistake, the clerk went to get the manager from the kitchen who explained the price depends on the size you order. I ordered the # 3 which had a price of $7.49 and no additional pricing information. i was not asked and did not order a "size" for the combo meal. I ordered the item and expected to pay the price on the menu board. Charging a customer over $2.00 more for an item is unethical. Also, having a customer ask for a size when the menu board clearly has the price for the item pictured is totally unethical.

I'm sorry I even signed off to have these people get paid $15 when they're service to the public is a disgrace. Burger King store #1898 at 1412 Myrtle Avenue is disgusting. Soda, bread n soggy lettuce. My bread wasn't toasted it was a rock after they toasted because it was old. My soda was flat. My fish sandwich was dark yellow because it was cooked in old oil. I went back to get another one n they gave me another old one. I got my money back. This is surreal. Pure disgust at they're service.