Burger King
Reviews and Complaints

Why do you not make it easy to enter good comments from customers to your employees. Ms. Piper at 740 Warrenton Rd. Fredericksburg store #8212 was wonderful, taking my order with a smile and pleasant to me another other customers being served.
It is rare to see a Burger King employee pleasant to customers, most I see have very little or no interaction with the customers but this lady Ms. Piper is the exception.
You need more employees like her and they need to be treated right if you want your business to succeed.

Thank you Piper for serving me. You made eating at your Burger King worth while.

Drove up to order food. my greeting was I off from work in ten minutes how can I help you. Then my food was so microwave it look like a old leaves from a pile in a bush. I was on my way to work so I could not go back around and complain, besides she had only 5 minutes on her shift. I haven't been to burger king in about 4 months because of the last time I was there they mess up my order I ask for no lettuce because I get sick if I eat lettuce and my sandwich was covered in lettuce and I order a sundae pie which usually is dreaming, but this one was cover in mold. yes mold it was all green on one side. The store I was at is 502 Tanya 4505 at 10.33 pm
customer service really needs to step up and do the extra mile. no wonder mcdonalds next door was pack and no one at this store. empty except me and I got horrible service

Went to store 8926 (New Albany, MS). Ordered kids meal. At the window, the order was never read back, nor was I asked if I wanted/needed condiments. Only thing said was "five dollars and eleven cents" (with their hand out). No "thank you", no smile, no "come again" (just held the change out. Kids meal did not contain a toy.

I go to BKs a few times a week (my 4 year old likes their chicken nuggets best). And this has become the normal operational mode.

The reason for the complaining here (instead of through the "BKEXPERIENCE" site is due to the BK staff tearing the survey codes off the bottom of the receipts/tickets and the fact that I can not get anyone to answer their phone, when I try calling them directly.

I was at your location the other day. There was a girl working there, little spanish girl maybe about 15 or 16 years old. Her name tag said Julia on it. She was extremely rude. After saying "what DO YOU WANT with attitude." She then proceeded to say ### this ### i dont make enough money to be working here and not get tips. I then told her to cancel my order and that i would be going some place else.

Im not sure why you guys are hiring people like that but i cannot believe how rude and disrespectful she was. I will noy be returning

I went to the store #7165 in Valley Verde, Az. yesterday, 03/05/2017. I ordered a grilled chicken sandwich with no mayo. The first one came with tons of mayo and a stiff chicken patty that looked like rubber. I took it back and they remade it. It came back with no mayo but another grilled chicken patty that looked like rubber and you couldn't even bite into it. I took it back into the store and asked for the manager. The gentleman who waited on me came and got it and said he would show it to the manager. I want my money back. No one ever came back to see me. I feel the store should refund my money for my lousy sandwich. My name is Connie Campion, 6422 S. 91st. Avenue Circle, Omaha, Ne. 68127.

I went thru burger king on 171 in Lake Charles La store number 01427 this morning on 3/4/2017 at 8:45 this morning. They was taking like two orders at a time and getting them out then taking two more I was in line for 5 min before my order was taken. The lady on mic was rude asked me what did you order? I told her I had not ordered yet. She stated then what do you want to order. I ordered two bk croissant's sausage egg and cheese and a large diet dr. waited another 5 min to get to window. A lady sticks her head out of the drive thru window and says what did u order? like I was a good 3 foot from the window. So she holds her hand up and says just stop there. I will let u know when to drive to window. Finally I got to window and received my order. I asked for mayo and it was like a problem. I received my mayo. She closed the window and went about her business. I stayed put. She opened window and said what u need. I said my receipt so closed window and said something I could not hear and took her 2 min to reprint my receipt and I should have received it in the first place. I do the surveys when I go places because that's how a lot of places get bonuses. I was late for work because I was in line total of like 15 min. and I cant do survey because it is a reprint on the receipt.

I order my food the costumer service woman spoke very politely her name was sha and was asking for fresh fries for almost five minute's there was yelling between the manager and another employee nobody was listing to each other ii got my food after 10 mins when I go thru drive there's usallly a disrespectful Mexican girl and they drop a medal thing out of the window and tell you to wait

I love burger king food. I drive all the way across town to eat at burger king even do I live next to McDonalds. But that will never happen again. This complaint is specifically for the burger king in Whiteville N.C. They have bad service. they cut u off when ordering to say is that all like they rushing you. They never have sauce. I ordered onion rings and they didn't have the decency to tell me they was out of sauce . same with salad how can u allow someone to order salad and know u don't have dressing and this happens all the time. I could go on and on. I don't eat there any more. They broke me when I found a long strand of blond hair in my burger. That sickened me! If I deiced I want burger king I ride to the next town over Chadbourn N.C . I don't care what nobody has to say about them they service is great and food is wonderful

Hello my name is Dedric Carpenter and I recently had a bad experience at one of your locations in Detroit Michigan. To be exact the location on 18021 Kelly road. I'm not a big fan of Burger King to begin with but I had began to come around because I had a burger from a location in Birmingham and it was really good. I thought that I should give it a try closer to my home. On more than one occasion that I visited this location they have had problems with their inventory. There was never a time when I went where they had exactly what I wanted. There was even a time when I went where the girls were down and they could only serve fries. I believe that this is very unacceptable. On top of not having what you specialize in the people are always rude with bad attitudes. On February 26 was my most recent visit and I had the cashier named Joanna I though that she was very rude and she also messed up my order. I pulled up to the window she took my cash and then asked my very rudely to move back before the pole I'm not sure why and I was not given a reason as to why. I really believe that this location can use a new staff and someone who knows how to order inventory correct I would like to get a correct burger and be able to get what I came for. I do understand that sometimes it happens but this is just to often.

I made the mistake of giving this BK another chance tonight at 14340 15th Ave NE Seattle, after previously having bad, soggy, lukewarm burgers, cardboard fries, getting the wrong sauce at least twice. But it's the only fast food restaurant on the road I drive several times a day. Well today, I was assaulted at the drive through by a stupid BK employee lighting up a cigarette. When I asked him to move back (I have asthma), he told me to go away instead and flipped me off! Can you believe it? The guy at the window apologized when I told him, but they once again gave me the wrong sauce! This place sucks! I am never going back. ####.

I wanted to order from the drive thru at 11:45pm when it close's at 12:00am. The location was the Beaverton Oregon location on canyon rd located next to the Beaverton Fred Myers. The worker a blonde lady named Victoria told me she was getting her vents cleaned and that once every 6 months they closed early for that cleaning. I don't know if this is true because I have been coming to Burger King for many years and have never had this issue.

We love Burger King! Sadly, today's experience was not acceptable. We were traveling and about 5:40 p.m., we pulled through the drive-thru at Burger King on Antilley Road in Abilene, Texas. I noticed a sign in the front window that read, "Whopper Jr. Deal $3.99". That is what I ordered. When we pulled through to pay, the young lady said, "That'll be $5.28." I stated that I had intended to order the "Whopper Jr. Deal for $3.99", and she said, "If you want that deal, it comes with chicken nuggets instead of a burger. Is that what you want?" I said, "Well, there's a picture of the deal on your front window that shows a burger and states "Whopper Jr. Deal $3.99". She repeated that if I wanted that deal, it would be a chicken nugget meal. Because we were needing to reach our destination soon, I just said, "That's ok -- I'll just take this." She stated, "That'll be $5.28." She was blunt and clearly not in a mood to offer good customer service, and I don't believe she knew or cared what the sign in the front window said. We paid, and without handing us a receipt or attaching it to the sack, the young lady shut the window and began taking the next drive thru order -- so we left. To add to that -- my burger was very cold - the meat wasn't even the least bit warm, the lettuce was wilted, and the bread was soggy on one end and dried hard on the other. I ate about three bites and threw the rest away. Had we not been pressed for time, I would have gone back, asked for a manager to look up our order for a receipt, and requested a refund.

I'll repeat that we love Burger King. Both my husband and I are typically very positive, easy to please, people. Since we both retired, we take frequent road trips, and we attend many events that our grandchildren are involved in. Burger King is usually a favorite stop for us. This location in particular is close to our home, and I want it to be a favorite. However, this is actually three times that we've been very disappointed for various reasons, and our daughter shared another recent incident at this location that has convinced her to simply not go there anymore. This is a shame because this Burger King is at a prime location and is across the street from a hospital. There is every opportunity for exceptional performance from this location.

As far as a resolution (which is asked for in your website instructions), I'm not really asking for anything. I just know that this is not the kind of service or employee interaction that would make Burger King proud. I've never worked in the fast food industry, and I've never been a "mystery shopper" for anyone, but I would re-visit this location in that context with hopes that I could report a much better experience next time. Other than that, I have no reason to go there again.

I went to burger king on saturday january. 21st. .2017. I ordered 24.95 worth of food. There were 2 number 8's value meals.. The chicken sands (Long ones) 1 was plain and other no lettuce xtra mayo. Got home.. Lettuce and xtra mayo on both and my daughter is alergic to mayo. I called immediately. . They put me in book for 2 value meals credit. Went yesterday to get my credit value meals.. Ordered same exact thing.. This time I got 2 total different chicken sandwiches with heavy mayo n cheese n pickles on them. I called again to complain.. Wrote me down in book again.. I just went again.. I checked both sandwiches at counter.. Both were wrong for 3rd time ! The manager marcus was really rude to me.. They were all rude n un professional. I got no apology for having to go back n forth 3x or anything! I normally go there faithfully 3x a week. I feel for inconvenience of going back n forth 3x I should be compensated with coupons. This was a huge mistake. I can see 1x but 3x n than be rude about it is totally wrong n un professional. Angie ewald.. .226 west 7th avenue apt. A. Oshkosh wisconsin. 54902... [protected]. This was rudest any business has been to me in my 53 years. Any questions feel free to contact me... Oh ya.. One evening at 8pm.. I wanted a shake.. But they took machine down for nite.. Mind you they had 5 hours before close.. This too was wrong. And its the burgwr kibg on main street in oshkosh wisconsin.

Jan. 24th I tried your new Homestyle cheese burger. The Burger was ok but not a homestyle, and way over priced.This burger should be on your 99cent menu no way is it worth over $5.00.I bought this burger at 2005 Huntington Dr. Fairfield Ca. 94533 As for the burger it self there was not any onions or much of any thing else on it and the bun was old and dry. I do not think i will order this burger any time soon

On tuesday, january 24, 2017 at 6:45 am I visited the burger king located at 1524 6th ave s, birmingham, al 35233 to order breakfast. I was greeted by someone who was taking orders at the drive-through window and at the counter inside where I was waiting. There appeared to be only two employees working at the time: the person taking orders and one other person preparing food orders.
There was only one other person ahead of me in line at the counter, yet it took 12 minutes to receive my order. I was given a coffee cup for my coffee order without being given instructions as to which coffee pot was regular and which was decaffeinated; I had to ask for a creamer, which was underneath another container so I could not see the creamers; and I had to ask for a to-go lid for the cup.
My complaint is that it took so long to receive my order and that I was not helped until I asked for it.In addition, neither employee seemed to be in a hurry at all; in fact, they both acted very slowly as if no customers were present.

we are a group of senior citizens x military and x law enforcement, a group of approx. 15 that eat breakfast at least 5 out of seven days a week at the burger king 851 warren drive warner robins ga. #15731. we now have to go up to the food counter and wait for a refill of coffee. we were just going over to the coffee pot getting our coffee and sitting back down. this puts a burden on the burger king employee and the person getting the refill. expecially if the burger king employee is busy doing other job tasks.

1/16/17 My family & I was visiting from out of town and we stopped by to have lunch. Our service was not good experience as the crews and manger were very rude and lazy. The service was horrible and not so friendly employees and manager. My family said that they will never go back to eat there again. The cleanliness overall horrible! Zero stars!

Went to the store on saturday 1/14/17 ordered gave me the total and when I got up to window it was close. So I ask to see manager. She came to the door and she was talking to me like I was stupid. Told me I needed to leave and find another place to eat. So I have contacted all my friends and that is about 100 familys that will not be buying from that burger king. If you have that kind of managers at other areas you want be in the profits long. Eddy skyles [protected]

Staff at the location of 4861 Burger King which is located on Wilson way in Stockton California at around 2 o'clock on January 17 was completely rude. While taking my order from the drive-through person working the drive-through was talking and giving directions to other coworkers inside the facility so as I was ordering I'm hearing somebody yell. This resorted in my order being wrong I had to take the time to circle back into the parking lot go back into the store get another hamburger and when I got to the car that one was made wrong too. The girl behind the counter kept on pulling her cell phone out to check it I think this is very unprofessional.

I used the drive thru because the lobby was already locked and all the lights in the lobby were out but I was only 9pm on a Saturday (1/14/17) night. I pulled into the drive thru and those lights were on and there were cars in the parking lot. I get to the speaker box and I am told the only food available are chicken sandwiches...nothing else and then she turns off speaker before I could ask if they add drinks or fries so we left. I don't usually go to this BK store #3649 in Kansas City, MO because they never get our orders right and the employees are rude and sarcastic but it was close to where I was that evening. I thought you should know. on the other hand the new BK which opened in Boardwalk square in Kansas City, MO is the best. Good food, good and polite workers and excellent customer service. I am using this site to complain because when you go to BK main site and click on any of the contact links they DO NO WORK.