Burger King’s earns a 1.2-star rating from 4612 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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food quality, service, workers...
I was in Burger King today Sept. 3 07. I was hungry so I was apparently out of my mind. I ordered two cheap burgers and a small fry. I know people have other things on there mind...but I first would have to learn english to work in any other country than this for a customer relations job.(cashier/dirty hands food server) The burgers are the worst thing I...
Read full review of Burger King and 12 commentsburger king employee & screams & at customer!
Burger king: cut off rd, coushatta, la 71019
On [protected]:14pm we stopped at the burger king in coushatta, la at the drive thru to try burger kings new oreo sundae shakes, and as soon as we ordered the 3 sundae shakes the burger king employee yelled at us "we don"t sell sundaes!"
I then said to her, we would like 3 of the oreo sundae shakes, the one on all the posters hanging in the store and on the windows.
She then"screams"at us,"I just told you""we don't have sundaes!"we can also hear someone laughing in the background, she refused to give me her name so I then asked for the managers name, she would not give us the managers name, all she said was how many shakes do"you" want?.
We decided to just drive away because anyone that will treat you like that, will also spit in your food or drinks before they give it to you...
I called burger kings consumer relations number [protected] and told them what happened, they said someone from the burger king in coushatta would be calling me... No call, nothing...
So I called the the burger king in coushatta, la, talked to the manager and they said the night manager would be calling me, that was 5 days ago and still no call, nothing...
twisted meaning slogan
Burger King Corporation
5505 Blue Lagoon Dr.
Miami, FL 33126
Burger King continues to make its own definition of what have it your way means. Yes you read that right. Since the 1970's you could order your whopper with extra mayonnaise cut in half. Due to internal reasons not really know it seems the company changed its policy based on my first inquiry because of an employee injury. Their insurance companies threaten increased insurance cost if the practice of cutting was not stopped. There solution was to offer a knife to customers to cut there own. I suggested they try to find a piece of equipment which could cut it safely. Making it an employee and customer win situation. I guess they forgot who holds them in business. After two years from my direct complaint. They continued the practice and advertising. After my second inquiry thru the Better Business Bureau why they continue to advertise 'Have it your way' and they had made no changes to meet their advertising slogan. Their written response to me was. 'Have it your way' means the addition or deletion of condiments on their products. Of course we knew that is what 'Have it your way' means, Right? To further insult me they included a free Whooper card redeemable at any Burger King with the words on the bottom of the card. 'Have It your Way'. I say to Burger King either give it to us our way as it has been the tradition of Burger King for years or stop using the slogan with a twisted meaning to suite your needs.
We live in Port Charlotte FL. There are 2 Burger Kings that are franchise owned by someone named Mohamed, one on Kings Hwy and one in North Port which is the next town over. My kids wanted to change out there UNOPENED toys for a different one that they got from a different Burger King, first we stopped at the one in North Port as we were passing by that one and one of the assistant managers gave us a hard time about changing the toys they said we had to talk to the owner Mohamed because they didn't have that toy at that particular time, well my kids pick to eat Burger King when they see a certain toy advertise that they want and when I take them they don't always have the toy they wanted so they keep them unopened so they can trade them out when we get the opportunity to. McDonalds has never given us a hard time about changing an unopened toy, yet these two Burger Kings have. I went to the one on Kings Hwy today after work to change them out and Mohammed was there himself he would not do it, what happened to pleasing the customer especially the kids. My daughter left from the one in North Port upset. It's only toys how can you upset kids like that, they are the reason we go there to begin with. In the future I WILL NOT VISIT THESE BURGER KINGS AND WILL TELL AS MANY PEOPLE AS I CAN NOT TO VISIT THESE BURGER KINGS. In a time like this when the economy isn't so good its clear to see that McDonalds and Wendys will be the better choice.
Frieda,
Are you sure this is why they're letting him go? Check your facts and then if your son can, have him sue for discrimination.
Not saying your son is a bad guy anymore, but unless you go to work with him and sit there with him, you don't know how good his work really is, other than what he tells you.
BK has rules and regs. My question is, did he franchise the BK he was working in? He was the owner? How can they let the owner go? They have to buy him out. Your story is a little "fish sandwichy".
Bowtie :
Cut you're sandwich in half? Are you serious? Get a life.
My son is an employee of a BK in Omaha, Ne. He has had his own store for a year and a half. The BK corporation has purchased all BK's in Omaha. They told my son this coming Wed 7-16-08 will be his last day. 8 yrs. ago he had a felony for drug use. He has been a changed man and has done BK good. Hard working, trustworthy but I guess they don't believe in giving him a chance. I hope burger king and their small mind set will see this and think about giving someone a chance on his good work record...
Is this really all you have to complain about? Get over yourself. There are far better uses of your time.
supervisor has not had the training it takes to be one!
In La Grande , ORe. At the local Burger King, there is a Woman working there as a Supervisor, who has not had the training it takes to be one. All other Supervisors have had to take the classes and all that to be out on the floor doing their job. But not Amber Ovalle, she seems to have the Waldrops in her pocket. I don't think its fair that she can Thumb her nose at all the regulations of BurgerKing while others are taking all the classes, doing all that is required to get the supervisor job legit. That and her people skills suck. I believe that something should be said to the Head office but they make that hard to do. I guess they don't want to hear bad things about their Franchises and how some owners are abusing their privileges.
Beware!
Jane Doe needs to watch her back! That restaurant is nothing like it was, and is not a very nice place to work.
Employees are just numbers and can be replaced at the drop of a hat. One minute you are there, the next you are not. Training is poor, and the management are out for themselves only.
If you knew Amber at all you would know better then what this person is saying. Using someones real name and saying things like that about the Waldrops is just wrong. "Mary Smith" needs to get a real life and stop doing such hateful things. I beg you not to believe this "complaint".
poisoned food!
My daughter ate lunch yesterday at the Burger King on North Avenue in Melrose Park, IL. After a few hours she became violently ill with symptoms including stomach pain, nausea, diahrea, vomiting, dizziness, etc. This lasted for about 10 hours. She had the Italian Chicken sandwich at Burger King. Someone needs to take a closer look into how the food is prepared and handled in this restaurant.
Read full review of Burger King and 46 commentsovercharging!
I was recently went to a BK in Louisville, Ky. the Dixie Highway Location... when I placed my order like I had done in the past several times before. I get the same thing almost everytime. This time the total was different. I ask why my total amount was so much, the manager said they were charging for small waters now. In the past I usually get my meal and...
Read full review of Burger King and 19 commentsdisrespecting rude employee and management!
I tried placing 2 orders at drive thru, Employee adv 1 order per car. Got very rude advs her i was coming in to place the orders, complained to management on her customer service and she wanted to ger into a physical using profanity customer seeing the behavior left store, and also she made threats to me in person.
My sons girlfriend went to the Burger King in Villa Ridge, Mo to apply for a job, she told the counter person she had a 2 month old little girl and needed to get a job. The counter person proceeded to tell my sons girlfriend that she would be wasting her time because they would not hire her because she might steal from the company to feed her kid. That was rude, unacceptable, unprofessional and completely un-called for. This is a form of discrimination against teenage mothers and serious stereotyping. My sons girlfriend began to fill out the application then decided to forget it and walked out, and decided to never eat at that facility again.
I went to Burger King late last night to grab some food with some friends for their kids and because of a rude comment that was said to an employee after poor customer service, we threw the meals that we brought away soon after we paid. Im not too sure what this employees title was but she brought a bad name to Burger King that night. This employee felt disrespected but instead of handling the situation in a well-mannered way, she said " Y'all might wanna watch what y'all call people when they are the ones making y'all food." Now , there was no need for that comment! Yes we thought it and told our friend to watch what she say and sure enough we were proved right. It was really upsetting to see how low a "professional" employee would scoop and degrade a company they work for. As a former employee of a fast-food restaurant and a well-educated psych. major I do understand the pain that is felt at times when dealing with all types of individuals and I do feel that we are well prepared for those encounters through the trainings.
Sincerely,
a concerned customer.
never have icee's
Every time I go into our Burger King here in Sedro Woolley, WA they never have Icee's I think it's time for corporate to buy them a new machine because it's getting irritating to go there and not get what I want. Have it your way my foot. I can't seem to get it anyway.
Every time i eat at burger king i get very sick, . There food is gross.
unfair charging
Recently we ordered breakfast at Burger King at 7133 Dempster in Niles, Illinois or the corner of Harlem and Dempster. To our surpris, the mexican-woman there charged us $1.19 plus tax on an orange juice that's part of the dollar-breakfast-menus. When we complained and asked for the manager, the manager told us it only says on the advertised-menu that those breakfast items "starts at one dollar" but they're not actually the dollar items! But it clearly states there that 10 items start at a dollar each and that includes the orange juice that we ordered and they're showing clearly on the picture they advertised.
Also of all the burger king stores we have visited, this one is specially hostile to the minorities that come there which is ironic since they themselves belong to the minorities being of mexican decent.
It's unfair for them charging us $1.19 when it shows that this item only cost $1.00.
Thank you so much for your time,
Benny Martin
Country Club Hills, Illinois.
next time in piss in ur juice..
You're mad cause of a few cents? Poor people around the world make those few cents for a whole day. Poor your own orange juice.
worst service I ever dealt with!
Service at this burger King near my house is the worst I've ever dealt with. They always have a ton of people running around waiting on people but no one seems to be cooking! Drive through is a park and wait. Inside is easily a 20 min wait.
Orders are rarely right and they never can make change! It's a running joke at work if we go to burger King is what did you end up with or did you make money on it.
I love their product but it just isn't worth it. I think these places should be spot checked and rated more often. Well it's either Wendys or McDonalds then, their loss.
The Burger King located at 1201 E. Ridge Rd. night team has horrible customer service & the managers customer service skills are just as bad if not worst than the cashier's. I purchased a grilled chicken sandwich that was burnt & looked like it fell in charcoal with dirt all over it! When I took the food back to them, they act as if I was in the wrong and refused to service me. I thought the customer was always right! According to that Burger King apparently not! I will never go there again.
False advertisement.
They advertised neopets for weeks and we never got one! I took My grandsons to the Burger king in Frankford Indiana, and They wanted the same toy, and I was willing to pay for one, and they wouldn't let me buy one! I could go to Mcdonalds and buy ten of thoughs stupid toys.
I'm never going there again!
When a Burger King gets the toys on Monday and by Tuesday they are out that is a problem. How is it they can have plenty of those awful comic books and Spongebob toys but never have the ones they advertise.
I am fine if you run out but the fact that they come in only once per week they stocked amount should last more than 1 day. The sad part is they don't even make it through a weekend rush before they are out.
McDonald's and Wendy's rarely if ever have this problem
Burger King is the worst at never having the toy they advertise. They only order a few and when they run out they don't send any more until the next week. Then your kids scream and throw fits because they don't have the toy. We went to Burger King tonight and all the parents that were there were outraged. You go there expecting a treat for your child and in return you leave more pissed off then you would have been if you would have just taken them to a restaurant and waiting an hour for your table. You would think since they are supposed to be catered to children that they would be equipped with the proper amount of goods.
As for Tiff you must not have any children, or you work at burger kings corporate office. Just think of this...you walk into a store they advertise this thing that you have been dying to get, but in order to get it you have to buy these other things to get it. So you go to the counter pay for your stuff and they say oh I'm sorry we don't have that any more. Then you are stuck with what you bought in order to get that thing you wanted, but you maybe it was something you really didn't want, but you just bought it to make someone happy. Now you leave with an upset stomach and a very unhappy child. Yeah that seams real fair and your telling people to DEAL WITH IT...WELL YOU DEAL WITH IT. I would like to see you handle that
The Burger King in Aiken, SC on York St. also has horrible customer service. We always have to pull up and wait for our food, and rarely is the order right. Today, both of my toddlers received dolls, even though one is a boy, and they were supposed to have Simsons toys, my oldest son ordered a plain chicken sandwich, but it was loaded with everything, and we weren't even given napkins.
We will never spend our money there again!
Ok so you don't like this one, but don't compare EVERY Burger King with the one you go to. To the 1st person who commented, you're not the only one in the world that is after these toys. NEVER expect a toy from these places to ALWAYS be in stock. If they run out, they run out. DEAL WITH IT, and come back when they do have them again. I'm also getting tired of reading people's complaints only to see they continue to go there anyway. If you don't like their service so much, why the hell don't you go somewhere else?
I go through the drive threw window at least 3-4 times a week in the morning on my way to work. The young man that takes my order never says anything other then "can I take your order?' When I pull up to the window he doesn't even tell me how much I owe and then when I finally get my food he never says thank you, have a nice day, nothing. I would rather drive 5 miles out of my way and get better service than to tolerate this rude guy first thing in the morning. If he was at least appreciative that would change my mind about him but at this point I will have to take my business elsewhere.
I took my to sons to Burger king for Big Kids meals specifically because the commercials said they had Transformer toys. So I ordered two Big Kids meals, when I pulled off, the boys found that they had two little tikes (baby toys). I turned around and went back and I was advised, we are out. I explained I would not have purchased kids meals for baby toys. They were no help I then called and asked to speak to a manager and he was no help, I explained that the least they could have done was put up a sign on the drive through or explain over the intercomm that they are out of the advertised product, he said they do not do that.
I will be in contact with a district manager.
poor costumer service
We own a locally owned business in Hamlet, NC and eat from the local Burger King on a regular basis. I am not sure if the management has recently changed but all of a sudden I must sit and wait on my order (placed at drive thru; this is why we stopped attending the local Hardee's) Today my order was 3-8 pc. chicken nuggets and 2 salads, 2 frozen drinks. I was waited on promptly at the drive thru, I paid, received my frozen drinks, and was ask to drive up and wait... 15 min. later, the drinks are melting... anyway I finally received my order but no receipt was ever given to me (makes me think it may have been on purpose so not to know who was on at this time? Today is Monday, May 14, 2007 time was approx. 1:30 PM) I do hope the next visit is a better experience, as this is the 3rd wait this month. I do hate to stop going to Burger King as we like the food, but we are a small company and time is important to us. Thank you, C. Parnell
victims of false advertisement!
On April 22,2007 my girlfriend and I went through a drive- through at a Burger King located in Chicago,Illinois on Chicago Ave and Western Ave. I ordered my food and payed for it and pulled off due to the long line of cars behind me. I then noticed that the associate didn't give me a receipt. His name was Mauricio. I immediately went in to notify the shift...
Read full review of Burger King and 10 commentsfor breakfast they never have biscuits!
I frequent this Burger King location on Union Ave in Haskell, NJ very often. Unfortunately, the food is mediocre at best, but its convenient so I reluctantly continue to go there. My complaint is that 7 out of 10 times I visit this location for breakfast they NEVER have biscuits. This has been an ongoing problem for months that no seems to be addressing. The manager simply offers a substitution and the excuse is always that they are in the process of cooking. If they can't supply the items on the menu, then maybe Burger King should take them off instead of baiting and switching.
Burger King Union Ave, Haskell, NJ
rude service and horrible food
I usually don't write these letters cause nothing ever gets done about it..but today this really pissed me off...
I was at Buger King Drive thru
Castor and Aramingo
WEd March 28th at 13:45:29 2007
#16 - Server # 5
Not only did I wait in the drive thru line for 10 minutes for a salad , but when I got to the window, the Lady was soooo freaking rude, No Hi, No Thank you, No nothing! Nothing like getting your food though at you from a drive thru window... Not only was she rude, but she was also dirty... Does no-one see this. A manager? No One? How could you let someone soooo rude and dirty work there and treat customers like crap? If they don't want to work in fast food, then they should not be hired... So I get back to the office and open up the bag with my salad in... and guess what... the lettuce was slimy and turning brown. Got a bag with the grilled chicken... no lie... 3 freaking pcs... and they charge 5.45 for this... I WILL NEVER IN MY LIFE GO TO ANY BURGER KING AS LONG AS I LIVE AND WILL SPREAD THE WORD ABOUT THE CASTOR AND ARAMINGO BRANCH... Your managers should see this and correct the problem, or maybe the managers are the ones you should take a second look at...
Very pissed ex-customer!
lewd commercial
The Burger King Ballet was a fantastic idea until they came to the end, when a ballerina reaches into a mans pockets and makes obvious sexual motions while removing a dollar bill from his pocket. it was truly disgusting and completely offended me. i don't think i COULD eat at Burger King after watching that. http://youtube.com/watch?v=oGysDm4J5rk
Read full review of Burger King and 22 commentsno one knew how to do a gift card!
Today, February 6, 2007, I went to Burger King located in Greenfield, MA 01301, I wanted to purchase a gift card for a friends birthday. I went inside the restaurant and asked for a gift card. The cashier did not know how to do a gift card, she proceeded to ask another employee and they too did not know how to do a gift card. She then asked the manager for help and to my shock the Manager DID NOT know how to do a gift card either! Not a single person in the restaurant knew how to sell a gift card. I feeling that this is pretty shocking I can understand an employee not knowing how to do it but for a manager not know how to do it is ridiculous!
The complaint has been investigated and resolved to the customer’s satisfaction.
very offensive commercial against women!
The commercial for this item on the menu is very offensive to women. As a female i feel as though it is not fair to say that by eating this burger it will make you more of a man. I get the impression that it is saying that only a man could possibly eat this burger.Well I can challenge that theory, I can eat the whole burger plus a medium drink and fries. Also this commercial makes the assumption that all women eat small servings of basically nothing, which is not true. Women can do just about everything men can do.
Some people have too much time on their hands, and not anything worth living for. Why not get involved in something like volunteering in a school, helping deliver meals to elderly, etc. If you are this obsessed with an ad, there is something missing in you. I opened the site, because I was intrigued. I am trying to help scanned senior citizens recoup money they were conned out of by Royal Holiday Club.
Adrienne Pandy omg! It is a commercial!
HAHAHA
What about commercials for TAMPONS! Am I supposed to feel offended as a man because this ad is trying to sell me a product for a p***y I don't have?!?!
Too much made about an uninteresting commercial.
Remember the goal of advertisements is to reach a certain market. Think of all the salad ads or ads promoting healthier food choices. Those ads usually feature women and children because that is who the target market is. But put out a wimpy salad ad for guys and it is like ho hum... where's the remote? So to get the attention of those macho guys who think they are are more carnivorous than a pride of lions... they put out a big juicy burger ad.
Good for you, its good you are expressing how you feel. Good for you.
Get real! That commercial is not at all offensive to women! It is simply stating that in usual statistics, men do tend to eat more than women! That's a proven fact. If you can down the burger, the fries and the drink, more power to you, but you really shouldn't be reading that much into a BK Commercial!
the way customer service should not be handled
To Whom it may concern,
After four visits to the drive through at the Burger King in Colorado Springs on Powers, I had enough of my order missing things or not receiving everything I had ordered and payed for. I contacted the manger on duty when I arrived home on Dec. 31,2006. His name was Dan. I explained what had happened with my orders that week and how upset I was that yet again I arrived home to find another drive through order missing items that I had payed for. Dan's response was to compensate may next entire order at the Powers Burger King. This afternoon I returned to the Powers Burger King to receive my compensated meal. When I went into the store I was greated by an older tall black manger named Smoky, I told him the situation that had occurred and ordered . Smoky was displeased about the compensation and replied by quoting a Mel Gibson movie with Joe Pesci were Joe Pesci had commented that ,"They screw you in the drive through!" Smoky said,"We'll you know what Joe Pesci said about the drive through and that when I return to this particular Burger King drive through I should check my order before leaving." Smoky also made comments to the other employees about people being on his list and they should remind him to talk to Dan about compensating the entire order,which Smoky was not happy about doing. This was not only embarrassing but degrading as well. This is not the way customer service should be handled. I will not be returning to this Burger King and am very very upset over the horrible way I was treated! I've been in the restaurant business for 14 years and would have been terminated if I spoke to a customer this way. I did not take his references in a joking manner, nor were they given in a joking manner.
Sincerely a loyal Burger King Customer
Nicole M. Smith
20 minutes to get a to go order prepared correctly!
I went to the BK on Grindstone in Columbia Missouri at 1230 December 13th. I clearly stated I wanted the Triple Whopper Sandwich only, side salad with ranch, Whopper with cheese meal large sized, and a BK big fish sandwich. I clearly stated I wanted it to go. I also clearly stated I wanted the fish in its own bag. When my order came, it was presented to me on a dine in tray. I stated I had ordered it to go. It was then presented to me with two bags. In one bag was the salad alone, in the other bag was my fries, triple whopper and single whopper with a mystery sandwich that was not fish, which was supposed to be in it's own bag. I was told I hadn't ordered fish, so I paid some more money, and waited for my fish, which was then presented to me, then wait while they removed the mystery sandwich and had to get help to open the cash register to give me my money back for the mystery sandwich which I had apparently been charged for. All in all, it took over 20 minutes to get a to go order prepared correctly, and by then the fries and sandwiches were cold.
You probably confused them with your large order! It happens you know.. :/
I ordered a Whopper with no onion or tomato, a medium Coke, and a BK Garden salad with grilled chicken, no tomatoes and with Ranch dressing. The girl taking the order was perfectly sweet and competent, and the order was exactly the way I wanted it. The Coke was perfect, the sandwich was piping HOT and Delicious! The salad was amazing! I thought it compared to many sit-down restaurants. The service was extremely fast. It was a PERFECT visit. I had been having "one of those days" and it amazed me how much something so simple as an easy and pleasant fast food venture could pick up my day.
nasty food and service!
My pregnant daughter and three grandchildren went to store #13761 (Chrystal City, MO) today. She was treated extremely rudely. When she returned home with our dinner, my fish sandwich was spoiled and had slimy lettuce and you could tell it had been recooked. My grandchildren could not eat their meals either. Nasty, slimy burgers and cold fries. I want...
Read full review of Burger King and 8 commentsBurger King Reviews 0
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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Most discussed Burger King complaints
orderered vegetrarina burger at manchester airport, but served with chicker burgerRecent comments about Burger King company
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Well I live in Coushatta amd i'm 15 years of age, and you are probally right, because they do like 2 get attitudes with people, but u jus gotta put them in they place, and I dont 2 much like 2 eat from there because they dont use gloves nor was they hands in then go back to cooking, and ive witnessed that for myself.It has been said before that they spit in people food, who holla at them.SO I WOULD STAY FROM BURGER KING IN COUSHATTA IF I WERE OUT OF TOWN PEOPLE.
i usually get annoyed when i read complaints
but i have noticed this like this too at fast you
you did not deserve this
they are getting paid to make you your food
you're not asking for someithng they don't have
terrible
That is ridiculous! No one should yell at a customer, I work at a Wendys and I have always treated guests/customers with respect even if im having a really bad day I try to smile at others, that back cash operartor who you should NOT be with a job like that or be more understanding! If you ever come to FL come to Wendys 306 West Granada Blvd, we will be alot nicer to you :D
Freakin' whaaa! You probably don't need the Oreo milkshakes in the first place.
Post you complaints where someone cares.