Burlington Coat Factory Direct
Reviews and Complaints

I ordered a pair of boots online. When I received the boots they were the wrong color so I took them to my local store and return them. I lost my money for shipping and handling. I then went online and reordered the boots and when I received them they were the wrong size. I then called customer service to request a refund. I was told I could not get a refund until I return the shoes. I have never had a company require me to return the item that they incorrectly sent in order to get the correct item sent or get a refund. So I had to take time out of my 60 Hour Work Week to either go to the post office or go to my local store and return an item that you sent me incorrectly. The boots are no longer available online. When I ordered them they were in stock but because I was sent the wrong size by the time I went to reorder them, they are no longer available. The customer service representative that I talked to told me that a local store near me had them in stock. She then said she would call the local store and ask them to put it on hold for me. She said that she would call me if they could not put it on hold or if it was not in stock for any reason. I received no call from her so on my lunch break I went to the store. I spent an hour in the store trying to find the shoes and trying to figure out where they were with a few Associates. Then a manager comes over and said she spoke with the customer service representative and informed her that they did not have it in stock. So I drove all the way there for no reason and did not get a call telling me that they were not in stock. I received two incorrect items from you guys which resulted into 2 30 minute drives to one of your local branches. I will not be purchasing anything online or potentially in a store from you guys again.

I went to pick up my layaway on 11/4/17 and waited almost an hour for the salesperson to locate my items, only to be told that they could not find my layaway and they will call me when it has been located. I have been calling the store everyday and was told be several people including the manager that they were too busy and will look for my items when business slow up. They took my name and number and it is now 11/9 and i still haven't heard from anyone. My layaway expires 11/10/17. They are not helpful, very disorganized and has provided poor customer service.
The location of the store is in Forestville, MD. The customers waiting at check out were also complaing about the long lines with only 2 cashiers while other crew members walking around the store. The holiday season is here and this is definitely not the place i would recommend shopping.

Today i visted your new store in lake park fla. My very first time there..and my first time seeing shopping carts that lock. I enjoyed shopping at the store. I spent 188.00 upon leaving the cart locked and jumped back and injured my leg. I understand why you have them.but i think for customer safety a sign like this is not enough. .maybe your cashiers should have a bagde or remind the customer how this works..i now have a broken blood vessel and pain in my leg...

On 10/29/2017 I went to my Burlington to return an item I purchased on 10/12/2017. The reason for the return was because the product, which was a pair of Reebok sweatpants, had a long white stain along the seam. The sweatpants were picked up by my husband, who did not try them on and simply took them off the rack because they were the color and size he needed. In addition, we were shopping with our newborn and was in a rush to leave, therefore we neglected to see the stain in the store. However, when we got home and he tried them on, we noticed the stain and put it aside to be returned (all other items we purchased were fine). When we went to do the return, the cashier questioned the stain, at which time we explained that we were returning the item because of the stain as well as the fact that there was a hole in the pocket of the pants. The cashier went to ask another associate (I am not sure her name or title) about the return. The associate approached the register and did not announce herself. She proceeded to tell me that they would have to check their cameras because the stain was questionable and the tag looked tampered with. She also stated that I should have noticed this stain at the time of purchase and that I should have returned the item sooner. I was offended by her remarks given that I followed Burlington's return policy; all tags were intact on the product, I presented my receipt and it was within the 30 day return period. I responded to the associate and said that I purchased many items that day and I am returning this single item for the fact that it was defected. I also stated that I have a new baby and I was returning the item at a time convenient to me. I explained that I did not appreciate her need to dictate to me as to when I should have returned the item and because I had nothing to hide, that she should go ahead and check the cameras while I wait. She said that she couldn't do that herself because she did not have access so she called for her manager. The manager never presented herself to me, instead she went directly to the cashier, told her that she was going to check the cameras and then came back approximately 2 minutes later to tell her that the cameras were down and that she could go ahead and process the return. Ultimately, I was refunded for my purchase but my grievance was with the fact that I was accused of tampering or stealing an item. I understand that because the clothing had a stain it prompted questions but given the fact that I had all tags intact, the item was clearly not worn. I also did not appreciate being told that I should have returned the item sooner as I was well within the allotted time for a return. I frequently visit this location and there are many times that I come across clothing items with no tags or tags that look like they have been tampered with. Therefore, I believe the store should spend more time up-keeping their items instead of implying that their customers are thieves.

I've been a customer for years and I've never felt the way I did after leaving the new location at 9th Market street in Philadelphia. The workers are not friendly and definitely doesn't make you feel welcome. Unlike any other Burlington Stores I've shopped at this one was cold which made my shopping experience uncomfortable. I was excited to hear that they moved and was opened for business again. I expected more but received the opposite. I hope the workers get better customer service training. Thanks

Virginia greene
7312 chestnut ave
Elkins park, pa 19027
[protected]

10/22/17 my mother and I went to store # 00884. Their was a clearance on exercise gear. The waist trimmers were the same style with difference prices. One was $399.99 and the other was 599. I spoke with cashier veronica and mgr sandy who refused to acknowledge the price error. They ignored my complaint. I was not happy with my service. I put my items of purchase back.
I could not convince my mother to leave her purchase in the store.

I'm an employee for store199 in woodbridge va
I'm filing a complaint because certain employees are being denied our request form on our Btime
I was told to write on a calendar but it never gets looked at I reminded my managers they told me that
I didnt tell them I don't call out or not show up I only need one day I have kids sometime I don't have anyone else to be there with them its not fair to always put my job before them I get called in the office my manager threatens my job by saying I will be only terminating myself because I didnt show even though I reminded them my b time doesn't work

i went 14st union square to shop at
7.08 pm date 10/07/2017 on register number 017 cashier name Marisa with store number 00835 and transaction number 48136
I told cashier to make sure took out the sensors, she said don't wory sir
I came back home & figure out on 2 tshirts item no MB85947366 price $9.99 & MB94904264 price $14.99
Sensors ws still there
I went back to west 23rd store just to remove the sensors with my receipt
I asked supervisor shivani
Please mam could u take out the sensors bcz cashier might be forget
firstlt she said I had to go back union square store because this ws different company & I said mam it's same company but different location
Later on she said item was not on receipt
She said to my wife mam u stole this
I stepped up & said mam we just bought it an hour ago 'we can't drive back so please can u cal manager & she said I m manager & she called loss prevention & customer were also there she embarrassed my wife & to me'i said ok but I felt so much pain, sad & emotinaly hurt
Then we went to line & supervisor said line ws closed u should go back downstairs to pay
When I went back I just checked my receipt & found out itne number MB85947366 price $9.99 on the receipt
I called supervisor again she said u r mentally disturbed
Again I request another supervisor name Vicky Came over there & I asked her to check that item was on reciepot she verified & said that yes sir it's on receipt
I called another loss prevention employee name Ryan to verify he said yes it's on receipt
Supervisor said she wl give 50%discount but I don't want any discount 'I make enough so I don't want any discount
I need apology from the girl name Shivani supervisor because she being racist to me
Might be she judged me bcz of my clothes
I felt embarrassed 'sad, still I m in pain & emotionally hurt
If corporate can give me call or reply back
[protected]@gmail.com
Otherwise I will have to go through attorney for suing the company for personal embarrassment
It was worst experience I had ever in my life at any of retail store

I did not get the employees name but on Saturday September 30th I had a female employee who acted very unprofessional, talking with no sense talking about me to other customer saying that I had an attitude when all I did was just respond and look at my phone afterwards. I did not like how she made a sense and talk about me to the other customer. Very unprofessional.

My name is Blanca Chica I'm going to this store always I like it and I shopping a lot there but tonight one since I was waiting in long line in was my turn to pay make wait behind and one another register called he said to me you have to wait there and I say why was my turn and he say no that I have to do what he said and the person behind me when first, I get really upset and I told him and he start give me actitud and tell me keep talking you will pay after I felt like he harrasen me and I said to him I will give a complain he say do it will not happen anything

I been shopping at Burlington Coat Factory for years. Every year I put in layaway for back to school. Every year i pick up my layaway on time even a month and half before the due date. I always got my $5.00 service fee back on a gift card. This time I picked up layaway I ask for my $5.00 gird card. The cashier stated that Burlington doesn't do that and never done it. I told him that you did do it and you might not do it any more. He proceeded to argue with me. The only reason why I put a layaway in at Burlington because I will receive it back. If Burlington stop giving back $5.00 service fee or layaway fee. I will stop going to Burlington and go back to T.J. Maxx.
Thanks but no thanks

I wanted to make an exchange without a receipt for a recently purchased unused item at the Silver Spring, MD location. (Their policy states purchases can be verified in their system). A front end employee, Cheryl, refused to accept the exchange stating it was a hygiene issue bc it was a baby potty trainer. (Item was new, clean, packaged in box. I opened it before I learned one was bought by a family member as a gift already). Cheryl pointed out a dust particle that I easily swiped up. I pulled out each piece out of the box that did not come in separate plastic bags to show that they were indeed clean. She still refused. Hindsight I should have just taped the box back up and returned it that way. I gave up and as I left she loudly and rudely complain e about our interaction to the customers behind me. I have witnessed her to do this before to others in the past. As often as I shop here, donations made when prompted, this experience with this rude woman is enough to give my business elsewhere.

I ordered some things online and sent to my United States address, am presently not in the country,
just got some part of my order, only to find out one of the men wrist watches I bought isn't working .

I had an issue with a female wrist watch, and again the same issues of defective wrist watches sold to me.

This is just too bad!

On a particular order, out of 3 wristwatches I bought, 2 aren't working!

My 1st day starting is when these issues occurred. Rania the store manager called a meet but nothing was resolved. I was apologize to by the supervisor the next day. To only come back and be treated so rude. And spoken to like an animal or child. Being yelled and screamed at constantly. Never being properly train by my supervisor of online. Yet i wasn't allowed to ask questions. When i make a mistake i have to ask fellow co workers terrified that i wouldn't repeatedly be bullied at work. For me personally i love the work but i can't work with the inappropriate behavior toward me. I really need to be contact ASAP [protected]

I started working at Burlington in Fargo North Dakota. From day 1 that was the worst work experience I have ever had. Ten minutes into my job I was informed that I has to move faster. I was on the clock my first day for 10 minutes. Training was nonexistent you are taught from 5 different people how to do something and chewed out because the way you were showed before was wrong. Today I went to work even though I was sick. I have high blood pressure. It was a little high. I should have called in sick. But to be honest I over heard the way the managers talk about people who call in sick. And I figured I had better go in. Do as well as I could. I was going a bit slow. And I was putting cloths on the racks was given a rack that had clothing from more than department so it was taking me a bit longer than 10 min. Cindy the receiving manager informed me I was taking too long. At that point I informed her that I was not feeling well and my blood pressure was a bit high today so I would not be working up to par. Later this morning I was hanging cloths and was informed by Melissa that I was going to slow once again. In response I informed her that I was not feeling well so I was working as fast as I could. On our 15 min. Break I was asked to come into the office and was confronted by all 3 the 2 store managers and the shift supervisor. I was asked, you were a manager at one time how would you handle someone coming up to you telling you they weren't feeling well. I replied that I would be more understanding and find something for that person to do that they could handle. At that point they all informed me that at Burlington everyone needs to pull there weight. And needs to be done on time. I was sick. But I still went in knowing they have been short handed and knowing how they respond to people calling in sick. To me as a one time manager that is a good employee someone who showed up for her shift even knowing I wasn't at my best. That is what a good employee does.
And in response to Cindy, the receiving managers question how would I react to an employee that chose to do what I did come in even though they are sick. I would thank them and be understanding. Find them something they could do and as soon as I was able to send them home. I as the manager would pick up the slack. In response to Cindy I would do what my employee could not do. That's what a good manager does.
I only wanted to let you know how employees are treated in that store. I have no further wish to have this go any further. Just to let to say that no one deserves to be treated the way they treat there employees. And not to be mean but they might have more success in keeping employees if they were less harsh to the new people and realize that at one time they didn't know what to do either. And at one time they were new also. Have patience. Have understanding, compassion.

Thank you
Sherry Behrman
[protected]@gmail.com

Purchase date 8/13/17. Return date 8/20/17. I purchased a pair of shoes. After the purchase, I realized they were waterproof shoes. I am diabetic. After trying to wear the shoes, I found they affected my health adversely. Being waterproof meant they were air tight also. It is necessary for a diabetic feet to breathe. When retuning the shoes, with receipt, I received a rejection response. I only had the shoes 7 days. After pleading with the cashier and store manager, as well as embarrassing myself in front of other customers, they finally agreed to accept the return. I am very angry about the encounter, because this was clearly a health issue. I had to repeatedly disclose mt personal health issues, in front of other customers, to make a valid return, while within the return period. I had to wear the shoes once, in order to realize I could not wear them.

When the store clerks make a mistake and charge you twice for an item and you have to use your gasoline and time to correct their mistake, the least the store could do is give the customer a coupon for a 50% discount. I just put gas in my car today at $2.27/gallon. I had made it home, had a backache, hadn't eaten all day, then had to return to the store to correct the mistake. I feel that more could have been done rather than just an apology to compensate me for my inconvenience and gas.

On July 15, 2017 we visited the Burlington Store at 4131 Meridian Street in Bellingham at 4pm. We are from Canada and stopped by here on the way home from camping in Blaine to get some clothing for the kids. We tied our two dogs outside while we shopped for about an hour. About 40minutes later, there was an overhead page for "the owner of the two dogs" to come to the outside of the store. We panicked and thought our dogs got loose. We were then berated by the loss prevention officer in front of our children. He was angry because our dogs had been tied outside without water, or food. He argued with us saying we should have taken our dogs back to Vancouver, or "left them somewhere else I dunno" even though I explained to him that we were just camping. I think this "loss preventions officers" intrusion was unnecessary and uncalled for. We asked to speak to the manager, who came out and explained to us that "we don't typically allow dogs to be tied up outside". There was no sign regarding this, and of course tying our pets outside in the partial shade was the responsible thing to do rather than leaving them in the car. The manager apologized for the loss prevention officers behaviour, and said he would speak with him. As we were leaving the store, we say the manager and loss prevention officer laughing and joking around by the exit. They were both completely unprofessional and the service was a disgrace.

I purchased an item through their website and since some part of it was missing, I returned it in a store and they gave me a gift card in Dec 2015, for a bal of $115. Since then I haven't used the gift card. In March 2017 when I went to a store and used the same gift card, they said it had 0 balance on it. When I called the customer service, they said a purchase was made using this gift card in March 2016, for the whole amount. When I said I didn't use this gift, they also verified the same and they couldn't match the order with any of my details (phnoe, email, address). But they said they could just not tell anything that and escalated the issue to their front office (My case status with burlington: CSR1074333YED). And since then I've been calling them almost every week to know the status and everyone say the same- that they have escalated the issue and someone will get in touch with me, which never happend. Someone, please help me. I can't loose $115 just like that.

On 6/29/17 I visited the store location of 700 E. Hunting Park Plaza, Philadelphia, PA Store: 00547. There I shopped for well over a hour, once I was done I took my items up to the counter. One of the items I found on the clearance rack wasn't marked. So once I went to the register I asked your cashier 'Mecca' for a price check. She replied the system is down with an attitude and that she can't ring me up or check I then asked her if she could have someone help with the price because I noticed she wasn't there to help me. She then took the item and threw it behind her with other returns and replied 'like I said I can't ring it up' with such a nasty attitude. Then she insinuated that I lied about the item being on clearance and that I could be looking for a cheaper price then what it was. This made me furious. If I truly haven't spent a whole hr shopping there I wouldn't of purchased anything. As a consumer I have rights and I work hard for my money to be spending it at a establishment that have such rude customer service. Us the consumers is what allow people like 'Mecca' to be employed! Please reach out to me for which I'm rethinking ever shopping there again.