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Vacuum Cleaners Complaints | Page 3

Kogan Australia / steam mop

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David Bird on Sep 14, 2018

Kogan AustraliaHi I recently purchased a steam mop from yourselves at kogan which has never been delivered . It should have arrived on 31/8/18 you've used Australia post as your curriers I received a email to say it had been delivered on the 31/8/18 but the item as never arrived I've aready contacted...

Bed Bath & Beyond / shark vacuum

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Sfreeman31 on Sep 13, 2018

I tried to return a vacuum with a receipt dated 8/28/17. On the return sign it said with a receipt you could return at store price something about 20% off which is fine. I was told that on the bottom of the sign it said exceptions electronics. If you look up a vacuum it is not an...

Hoover / return of bh04000 battery

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don't have a clue on Sep 13, 2018

I accidently ordered 3 batteries. I got the return form to return 2 of the batteries. I followed the instructions on form, which states to return in original package, copy down order number to receive credit. I returned the batteries which cost about $180. When I called about the return 4...

Kogan Australia / misled product advice & non-refund

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Kelly Blain on Sep 1, 2018

Back on 26th July I was advised by a Kogan consultant that a product I wanted to order would be compatible with a product that I also purchased frol Kogan. Upon receiving this product in the mail I discovered it was in fact NOT compatible with my product. I spoke to another consultant who...

Harvey Norman / shark vacuum cleaner

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liz89 on Aug 28, 2018

On the 27/8/18 I was vaccuming with my shark vacuum cleaner and it was in the turbo motion . It suddenly made a slowing motion sound, then instantly a giant zapping spark came up the shaft and it exploded with a flame coming out of the air vent close to my hand at the top of the handle . I...

Hoover / hoover whole house rewind pet windtunnel

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Alicia Krivit on Aug 27, 2018

I bought model UH71255, mfg. code L 17A AT in March. I didn't assemble iit until several months later because my rental cottage was having work done. It never worked properly. The suction from the bottom of the vacuum was poor. When I just used the hose the suction was good. But, I want to...

Kogan Australia / my request no. is 6664383

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Maurice Elias on Aug 24, 2018

On 14/8/2018, Melvyn, customer services, told me by my email of [email protected] that he will give me credit and I will receive email within a small no. of days on how to use it. I waited now 11 days and still no email. Please rectify this situation immediately, as it has greatly...

Failed collection / order id [protected]

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JonteS on Aug 23, 2018

Failed collectionOn the 19 of August I put in a request to return a item which is not even 4 months old it is Bennett & Reed vacuum cleaner which has become defective, the return was approved but the courier company that Takealot makes use of Skynet has failed to collect this return and have for the last 3...

Harvey Norman / lack of customer service

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F Blkrex on Aug 21, 2018

Called Blacktown store to confirm vacuum in stock. Once I got there they did not have any in stock. Told to order online. Spoke with Michael online who said the model I wanted was not available online & I had to go and order it in from a store. Went to my local store in Liverpool where I...

Kogan Australia / I have attempted to contact the melbourne phone numbers provided on website only to be told they are not connected.

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Jeanette Hawkes on Aug 14, 2018

My 96 year old mother is having problems with the 18V Stick Vacuum I purchased for her last Christmas and have not been able to contact anyone to find out where I should return it to for checking for either repair or replacement. It is not working at all. Her friend took it to a repairer...

Canadian Tire / hoover fusion, customer service

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Jafar Musa on Aug 11, 2018

I bough Hoover Fusion from store 00304 on January 6, 2018, the product storage is very small, vacuum power very week, I went to 00304 Aug 6th and asked them if I can exchange it with Dyson and pay the difference . The representative declined that and the only way it is to call Hoover . I...

Harvey Norman / harvey norman marion - insurance claim

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BecV85 on Aug 7, 2018

Hello, I made a claim through RAA about a smashed vaccum cleaner. It was approved for replacement and I had an employee from the Marion Store called Sunny contact me. They mentioned if we would like an upgrade to the V10 Stick vaccum instead of the Cinetic Animal Ball Vaccum. Once checking...

Hoover / windtunnel high performance 3

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DorothyRov on Aug 3, 2018

Purchased this product on March 11th 2018 two months later retractable cord broke and cord frayed in several places called customer care and was referred to Tidewater Sew-Vac for repair under warranty terms .Took to referred service center they kept my vacuum for 2 months then called to...

Kenmore / kenmore elite vacuum cleaner aspirdora model #125-[protected]

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Sharon Owens72 on Aug 2, 2018

I purchased this vacuum model at the Sears store( not a main store) in the Brazos Shopping center on June 29, 2018 which has since been closed. I tried to take it back to the main store in Ft. Worth but was told that because it was purchased at satellite store it cannot be returned. On the...

Hoover / charger

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Louisg on Aug 2, 2018

Back in April I had been in contact with customer service regarding a defective charger for our vacuum. When I called to follow up, I was told the part is on back order, and would be shipped in July. It is now Augues, and I still have not received the replacement charger. Since the...

DaiBo SGJ-YD No. 4 Yunxioa Road GuangZhouShi Guangdong / clean sweep robotic vacuum

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Linda McErlean on Jul 30, 2018

I ordered this on an advertisement through Instagram. Didn't know I was ordering from China. Got it today. It is the size of a Frisbee or smaller. There is no docking station as advertised. Or any place to program it. It plugs in like a cell phone. No way to contact the company. All...

JollyChic.com / free gift

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SamShu on Jul 19, 2018

Hello ; I want to complain about something that I was not expecting . They told me that a gift comes when ordering for the first time (maybe they did just to attract people) ; I got all the things received but not the gift!!! Actually one of the things that I wanted to recive is the gift...

QOO10 / faulty item received after 3 weeks of waiting time! seller never arrange for pick up, no news after I sent back the item!

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Zatt Lim on Jul 17, 2018

I ordered/made payment for this item on 30 May 2018. They took about 3 weeks to deliver the item to me on 19 June 2018. It's faulty item (not able to charge properly), seller did not arrange for pick up, instead they asked me to send the item back on 11 July 2018, still now news from them!...

irobot service / error 15 in I robot 960

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Margalit Perez on Jul 12, 2018

irobot serviceGood day, Could you please clarify whether it is IRobot's company policy to not disclose known product faults to their clients? Three weeks ago, I arrived to the IRobot store in Raanana (Israel) in order to buy a new battery for the IRobot I had - which was one of the first kinds sold in...

Makro Online / hoover vacuum cleaner

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Nick degenaar on Jul 5, 2018

I purchased a hoover vacuum cleaner from makro meadowdale in germiston gauteng in june 2018. I barely used it maybe 4 times or so. The vacuum cleaner now is not working at all for some reason. I returned it yesterday and i was told by the returns dept that it would need to be sent in for...