Canadian Tire
Reviews and Complaints

The Canadian tire on chemong is trash the manager is rude and very unhelpful, this matter will be reported to a higher source the leum

It should be mandatory to fix the appropriate climate and season and real freezing temperature on every battery sold everywhere in the whole world. The sticker on the battery is not true but there is supposedly a significant information on that way. By example right now I already buy a summer battery it should be crank +18 celcius crank +1 celcius and store below +1 celcius this is the basic information and the Ampere should be at the factory with a 710-900 so what industrial charger is brand new charged but will probably be never over 60 Ampere when charged at the second time. I paid 130 $CDN for this summer battery it is the Eliminator with the red-orange flash should be label summer battery with a sun symbol. The second example that I succeed to get the same similar battery but winter battery it should be crank 0 celcius crank -18 celcius and store after +1 celcius and under ( I still don't know exactly but imagine ) -40 celcius. this is the basic information and the Ampere should be at the factory with a 710-900 so what industrial charger is brand new charged but will probably be never over 30 Ampere when charged at a second time. I paid 370 $CDN for this winter battery it is the Eliminator with AGM pure lead with the blue top should be label winter battery with a mountain and a snow flake symbol. We should get every single battery with the two different type of technology for sale at every car dealers. There is specialist laboratory for the car battery analysis.

I have been a manager at Canadian Tire (4 stores) for 9 years and I have to honestly say that I've never heard of any Summer/Winter logo on a battery before; at least they don't have any in our neck of the woods. Could be a regulation in the colder climates but where we are, the temperature never goes below -5 or so..

Our updated e-Learning that is required out of all of our employee's and management team have no mention of this so again I believe this must be regional based.

There is two different kind of car battery like there is two different kind of car tire. There is the summer battery who is the best battery when the temperature outside is never below zero celcius or 32 fahrenheit and there is the winter battery who is the best battery when the temperature outside is never over 15 celcius or 65 fahrenheit. Then it should be mandatory to a car battery to print on the plastic of the battery the corresponding symbol if it is a summer battery it is a logo of a sun if it is a winter battery it is a logo of a snow flake. Then the summer battery have to be store in a garage where the temperature is never below zero celcius or 32 fahrenheit and the winter battery have to be store in a garage where the temperature is never over 15 celcius or 65 fahrenheit . It should be the law and it should be respected for everybody . The law is who sell battery have to offer battery with the corresponding logo at the corresponding climate everytime of the year and without any error accepted. The customer should be always on rule with the good battery at the good period of the year if arrested on highway should get ticket if the battery do not corresponding the good climate.

Something seems to be missing from this.. You said you didn't have your warranty but faxed over the bank summary. This would not be acceptable as ONLY a service work order and/or warranty pamplet actually contains the physical matching serial number.

Warranty is not only based on WHEN the battery was purchased but matching the SERIAL NUMBER. When you buy a battery, the matching serial number is either recorded (if on service work order) or torn off and put on the warranty.

NOW.. that would explain the 50% charge. To help out the customer without a matching serial number for the battery (as long as the rest of the warranty terms are obeyed) the customer only pays a min of 50% of what the battery would cost new. They would then get a NEW REFRESHED warranty for the battery they are replacing with.

This is where this story doesn't make sense. They would not have returned the battery without the matching serial number. And if they made you pay 50% due to helping out the customer without the serial number, you would NOT be prorated for the new battery but in fact your new replacement battery warranty would be RESET to NEW.

NOW... According to you, you received the replaced battery for FREE back in 2009. This would because it was under the FREE REPLACEMENT PERIOD. Now if you are having to PAY, you either:

1. OVER the free replacement period (hense the PRO-RATE part of the warranty total warranty total)
2. Didn't have the matching serial number and so they DATE CODED IT via the stamping on the battery itself.

The labor of installing/removing the battery is specified on the warranty that it is not covered.

Canadian tire in Milton, Ontario is the worst, they overcharge their costumers every time they see a chance to do it. Will never bring my car back for service to a Canadian Tire

I can’t agree more with the previous Canadian tire customer posted this review, The Automotive Service really needs restructure, first off, too many consultants at the front desk busy on chatting, organizing while the customers form a long line up, only to be greeted when one of the consultant feels like to serve another customer
When they talk, they show no interest to your question, they are impatient, lack of knowledge, they point at the price sign on the wall, told me here you go when I ask for what the remote automotive starter package
The Automotive Service Centre Consultant Peter even told “you don’t need this” I am happy I know them better before I take my car in, I will never ever do any business with them, I know they can care less, they have already enough customers buying, one individual means nothing to them

I was in the process of buying a vehicle and brought it to Canadian Tire in Hanmer for a mechanical. They told me to drop off the vehicle and keys and they would do it first thing in the morning. When i went to get the vehicle the next morning, there was a big dent and large scratch on the drivers side panel beside the gas cap. When i brought this to the managers attention, his immediate response was " we didnt do that". First of all, how in the world would he know who did it or when it was done? (unless he knew and in that case he was lying to me). Right off the bat, he lied to me by stating that, because, how would he know if an employee bumped into a parked car and then parked my vehicle. He didnt monitor my vehicle at all times. Anyway to make a long story short, the owner Rob Tkachuk called me the next morning and proceeded to tell me that it was not they're responsability and to go through my insurance. I guess its my fault then. I hand over the keys and the vehicle to the service dept. and leave, they damage it and its my fault. Hmmmm. Regardless of what happened to that vehicle, it was entrusted to Canadian Tire and given to them damage free. When i got it back, it was damaged. No one will accept responsability for their actions or inactions anymore. SAD! It will not end here, i can promise you that. Until this wrong is made right!

Take heart as a past employee of canadian tire I can tell you why it is this way.The Service Manager gets his marching orders from the owner..Those orders are to take you for everything, , I have seen a car come into the service bay cause it was not running smoothly, The tech diagnosed it as the computer, diagnosed it as the computer cause the car stop turning over after it was in canadian tire.Well after haveing the car in the shop for almost a week, We actually had to send the car to the dealer..Now here is the good part...There was nothing wrong with the car!, The machanic had forgotten to putt the fuse box cover back on after the diagnoses, So it was not grounded and the car would not start.The customer was billed for the days the car was there, If I remember correctly it was around$ [protected]$.The customer was billed for the new computer, diagnoses, and labour.As lowly service couter staff, we made crap, And needed the job as well, , Still no excuse for not saying the right thing to the customer..but if you think they bully the customer, , see how they treat there staff..I would recommend staying away from saskatchewan Canadian tire...Any of them!..

I have made my last trip to Canadian Tire. A few weeks ago I purchased several items from a local CT. I made it as far as the parking lot when I realized that one of the items was packaged incorrectly -- the contents of the box were not what they should have been. So I went to the return desk. The woman working the desk was the same cashier who had sold me the product not five minutes earlier, and she remembered me. I had the original receipt, the original CT money, even the original bag (not to mention the debit card I had just used to buy the item), but they insisted they needed photo ID to do a return. Nobody, including the idiot "manager" who was called, knew why they collect the information, what they do with it, or how long they keep it. Ultimately I was able to return the item without showing my driver's licence.

Yesterday, however, I had purchased an item from a different location and went back to exchange it for a higher priced item. Once again, I was at the same store where I purchased the item, I had the original receipt, original CT money, the debit card used to purchase it, even the original bag, but they insisted on ID. The manager came and gave me what seems to be (from reading this site) the standard nonsense about "fraud, " telling me they keep the information for 2 years and use to it see if anyone is making "too many" returns.

Following a huge fight they ultimately refused to do the exchange without photo ID. Not wanting to give them any more of my money than I already had, I relented and provided ID, but I won't be back.

And all this for an item costing less than $10.

This morning my 12 year old son tried to return a battery bracket he bought for his go cart.

the bracket was unopened, not used in any way he has a reciept and the bag it came in.
He waited in line at the returns counter, he finally got to the front of the line.

He was asked for picture ID, he is 12 and only has a library card. They would not return the item without picture ID. He came home upset, and rightfully so.

My wife purchased a dehumidifier from Canadian Tire in Brantford. She was assured by the sales person that it could be returned if it didn't meet our requirements. When set up and run, it did work AT ALL. Left to run overnight there was not a drop of water in the catch basin. We carefully packaged the unit back in its original packaging, and even re-sealed the unit like new, and planned to return it for refund.

The customer service agent would not allow it to be returned, and said they could send it away for repair (back to China?). Given it was only a couple days old, and had NEVER worked properly, with a bit of further arguing they agreed to swap it for a another new unit. When asked if I could then return the new unit, they said 'No!', as the receipt would be marked accordingly. This is in spite of the fact that they sold a faulty product, requiring me to make a return trip to the store. Had I simply said we didn't need it any longer, they would have taken it back. However, it was the fact that I honestly told them about the fact that the unit was faulty that caused the problems. That allows them to use the 'factory guarantee applies' clause to weasel out of their return policy.

After much arguing, and no manager willing to come out and see me, I left with the new replacement unit. I proceeded directly to another Canadian Tire with much friendlier return staff, and they apologized for the poor service at the Brantford store, and gave me a full refund with no problems at all.

Moral of the story: Do not tell the return clerk there is a problem with the unit. Simply return it indicating you changed your mind and don't need it. For those local, I would strongly recommend never shopping at the Canadian Tire in Brantford, Ontario.

I went into this CT store, (after boycotting CT for over 10 yrs for a similar fight, which was never resolved by head office), at approx 6:12pm on 12/17/08 to purchase a dome light bulb for a van I just bought and have a key cut for same, I was helped by 2 very nice helpful young men in automotive. When I tried the bulb in the parking lot I found that it was something more than a burned bulb so I went back into the store to rtn the bulbs and buy a wiper blade, which i had forgotten to purchase the first time, after being sent back to automotive to varify the rtn I was told at rtns that I needed to provide my phone # for a rtn (same fraud excuse crap) I refused, mgr called to rtns, same crap from him, refused to rtn without phone#, how the hell would they know if I gave them my real #, so I left the store without my refund and I will not be back, they expect you to cough uppersonal info or lie to them, I have a real problem with a Major corporation forcing me to- a:give up my privacy, b: lie or c:lose my refund. Steer clear of canadian tire if you feel the same as i do and lets show CT that stupid policies have consequences.

I had to return back 2 things I bought a day before, because neither did fit. The clerk told me they don't refund because they were opened.. but they can give me a credit THAT I MUST USE RIGHT AWAY! They send me back in the store to buy something on that credit with one hour before they close.. I tried to get an extension from the store manager, to use the credit in the next days, nope! I told them that there is no such policy listed nowhere and nobody told me about this when I bought them in the first place.
The manager stated that the Canadian Tire store is privately owned and that it was at each store's discretion on how they're going to refund! Finally I was to irritated to be able to buy anything for that amount. I'll never buy from CT unless is for emergency only!

Or should I say "NON-Return Policy"!
KNOW THIS BEFORE YOU MAKE YOUR NEXT PURCHASE AT CANADIAN TIRE!

I have been a long time customer at Canadian Tire, 30 plus years, tonnes of money spent...but now they have lost me due to their policies!

06/28/2009 I was on my way 6 hours up north to go on a fishing trip. Before I went to the cabin, I stopped at Canadian Tire and bought a Fish Easy 2 Fish Finder. The service was not exceptional but not that bad. I made my way to the cabin, hopped in the boat, opened and hooked up the fish finder only to find out that it was defective. I had found out from numerous other people that the brand of fish finder has constant problems and is not worth the money, to get a different one. I was too far into the bush to rush back 2 hours to the store so I did buy a new one from a store closer to where I was. I continued on my vacation.
07/05/2009 I returned home and went to the nearest Canadian Tire to get a refund for the defective fish finder, only to be given attitude and told that there is absolutely no refunds or exchanges for this product. I was shocked. I argued and explained that I did not even get to use the product as it did not work but they said that their policy states that they can ONLY send it in for repairs. I was told that the information about the product was clearly stated on the receipt and it was out of their hands. I than contacted the store that I bought the item from, explained everything, and was told the same thing. I pointed out repeatedly that I was NOT informed of this no-return policy when I bought the item, or I would NEVER have bought it. They did not care at all. I was than told after some arguing that I could bring the item back to that store for an in store credit. I explained that I lived 6 hours away and it would cost me more in gas to go there and back than the fish finder is worth but they did not care. I was furious by this point, not just with the policy but that fact that they do not expect their cashiers to explain to the customer the different return policies before you purchase them and made it sound like it was MY fault for not knowing or reading the receipt. I ended up going to a different Canadian Tire store to get the same run around and ended up getting fed up and sending it in for repair, since I had no other choice.

Back of the Receipt States:

Easy return: save your receipt
To return an item for exchange or refund, bring it to any Canadian Tire store within 90 days, in its original condition and packaging, with your receipt and issue of Canadian Tire Money. Returns without the original receipt or packaging will be accepted at Canadian Tire's discretion. If a product is defective, the manufacturer's warranty will apply. Credit to the original method of payment or a store credit will be provided as required. Some exceptions may apply. Your name, residence address and phone number will be required. This information is collected, used and retained to help prevent fraud, and may only be disclosed within Canadian Tire. Valid photo ID may be required to confirm information.

Front of the Receipt States:

NO REFUNDS ON PRODUCTS USED/OPENED
WARRANTY IS REPAIR/EXCH BUT NO REFUND

Sure it is clearly stated on the front of the receipt about this exception to the regular store policy, but I was NOT informed by the cashier about it. Why is it that they can state it on the receipt so that their is nothing that you can do about it...but they do not have to tell you BEFORE you purchase the item? I would have never bought this fish finder, nor any item, if there is no refund or exchange on it! Who would? Buy an item, it is defective and does NOT work, you have to send it away for repair, wait for it to get returned than see if it works. The whole time you are out the money and do not have the item. This is a HORRIBLE policy!

While I was at the store, I watched as other customers trying to get an exchange or refund on other defective products just purchased and were told the same thing. Repair only! A man just bought a tent the day before to go on a camping trip with his family. They set up the tent to find that it was defective. He came to the store the next day to exchange it, and was refused. He was told that he had to send it in for repairs. He was outraged, especially since he was supposed to leave that day on his trip. How was he to go without a tent? Canadian Tire employees did not even care, simply repeating that this is the manufacturers warranty. He was also not informed at the time of purchase of this policy.

I think that it should be ILLEGAL for them to enforce these kind of policies on items WITHOUT having to tell the customer about it! Sure it is all stated on the receipts, as they repeatedly pointed out to me, but you only get the receipt AFTER you have already purchased the item. It seems to me that they are talking away our rights as Canadians to make an informed decision about a purchase. This is a "shady" way to do business and I will NEVER buy another thing at Canadian Tire!

I purchased a Noma indoor heavy duty timer from my local Canadian Tire. I wasn't perfectly sure I was getting the right one as there was a variety of selection. I wasn't worried about it though as they have a very large sign up beside their customer service department that states that they have a wonderful return policy which is limited to a month as I recall. When I got home, I was informed that it was meant for a 2-pronged cord, and a 3-pronged one was required. I was back to the store in about 4 days to return it and get another one. They said, "Sorry we can't take it back, it's one of our items we're discontinuing". I then remembered it was on sale when I bought it, but nothing was ever stated that it would matter either! They wouldn't let me use it as a credit against an exchange or even give me a "deal" on a different one. I talked to the manager who agreed that there wasn't any way they were supposed to give me my money back on a discontinued item. Since there was no indication whatsoever on the item or pricing information or signage to that respect, I'd call that blatant false advertising and a scam! apparently every item you buy, you'd have to ask if it was covered by the return policy/was a discontinued item. Beware.

I purchased a auto storage shelter, I then decided that it was to big for my yard so I decided to return it and was was told by customer service that she would have to get the manager .After waiting for fifteen minutes the manager came and told me that i could not return my purchse because the corner of the box that my purchase was in was damp! I TOLD HIM THAT THE INSIDE WAS RAPED IN PLASTIC AND THERE WAS NO DAMAGE .He then argued with me and told me that i could not return the item ! I I then tried to argue saying the item was not damaged. He then told me to leave the store with my purchase, I then got up set and he told me to leave or he was calling the police! Is this how you treat your cusomers! Never again will I or my family and when I get the word out to my co workers and friends will never shop a canadian tire on pinebush rd again!

bought an Air Conditioner from Canadaian Tire & after one use found it didn't cool the room as the box said. (up to 300sq feet) so wanted to returned it.. Because I had used it, it was non-returnable - How do you know you like something unless you use it! Unbelievable...a note for others...If you buy it from CANADIAN TIRE AND USE IT...IT'S YOURS...Embarrassed they have the Canadian name associated with the store!

i bought this little steam carpet cleaner calledthe little green machine with the asistance of a store associate on june 22, 2011. she recommended this machine to me because she has never had any complaints with it. she also warrents me that if i don't like it, i can return it for complete refund (she said within a year but i read the back of the receipt it says 90 days) so i bought the machine. after using it twice i decided this machine does not satisfy my need becasue it's too small, has no enough suction and i have to bend down to use it. it's hard for my back. so i went back to the store and asked for a refund. customer service representative told me there is NO REFUND ON THIS KIND OF PRODUCT. i told her calmly that the associate told me if i don't like it i can return it for a full refund. had i been told that there's no refund on this kind of product, i would never have bought it. in addition, i returned the product with original box and all the parts with it. the customers service lady also said it's not in resaleable condition because it's been used. i was not only never been told about the no refund policy on this product, i was told the complete opposite. i left the store with the machine and went home to call their head office. unfortunately, the head office passed the hot potato back to the branch manager and he has still not called me back. i will be making another visit to see if i can talk to the store manager face to face. if this doesn't get solved in a way that satisfys me, i will never set a foot in canadian tire again.

Cantaroots, I agree. 2 weeks after we purchased the bicycle, a major part breaks on it. What's with that. Can't return it for refund, -even though I was prepared to purchase a more expensive model. Been waiting all summer for its return. The most frustrating part, is that they clearly don't care. If they truly went out of their way to do everything possible to get it back to me, I would be appreciative. Nope, they don't care. And I agree totally, that their staff are not trained well at all. WARNING: DO NOT HAVE CTC PUT TOGETHER ANYTHING YOU BUY. Better yet, buy it elsewhere. From now on, I buy bicycles from a reputable bike shop, -tools from a reputable tool shop, and so on, and so on. Do I dare buy toilet paper from CTC?

I am just wondering how Canadian Tire could get a ticket in there own parking lot? Was the ticket issued previously and they were just reminding you? It seems strange that they would get a ticket on their own property. Also, I wouldnt bother going back to see a lawyer, hurtful words arent worth suing over.

1st you bought economy bearings for a heavy van. 2nd if you were a mecanic then you would have known gm have major bearing problems so you should have put on a premium line like national or skf, a gm bearing isn't any better as it is made by federal mogul who make all premium bearings for gm. 3rd of course you only change one side at a time when it is a warranty situation. What if I say to you your van needs one bearing but just in case I think you should change both. You will think I am trying to rip you off so why should a company warranty everything just in case? That would drive the costs of parts and labour to a point that you wouldn't be able to afford a vehicle. 4th I would call canadian tires customer assistance line and maybe they could help you, like all customer service call centres that is what they are there for so maybe you'll have some luck.

This is to inform you all people use or buy from Canadian tire store or use Canadian option master card please make sure you read the final print the worst company to do business. they gauge interest rate when ever they fell like. there must be a solution or investigation to be make regarding this bad practice of business .I wish we all to come to agreement and make boycott to not do business from this company. there should be a government involve for their practice of business.

You are not charged interest for just the 3 days, if your payment is received past your due date, the system goes back to the previous bill and charges interest on those purchases from the day you bought them until the day payment was received in full. So if the payment from your June statement was late, interest (which is calculated at a daily interest rate), would be put on your July statement. If your statement gets printed, say on the 15th of every month, then the interest on the July statement would show interest owed up until July 15th only, the residule interest owed (which is the remainder of the interest coming from the statement date to the date the payment was made) would show on the next statement.

Canadian Tire is like the dollar store of lawn care and automotive services. Their store line products are often substandard in design and construction and I've learned from personal experience NEVER take your car to Canadian tire, something as simple as a short circuit from a wet bulb in a tail light went unnoticed 3 times, by 3 different teams of mechanics, who couldn't for their life, realize that replacing a battery and alternator 3 times WAS NOT THE SOLUTION! ###S... or was it bad training and an idiotic approach to servicing people's cars PROPERLY instead they kept on taking the easy way out by selling ### the customer DIDN'T need! I never shop Canadian Tire, they shame the name of the country!

Like most people here, I wish I did more research before buying one of these Yardworks battery powered lawnmowers. In theory, it should have been a perfect purchase. On impulse, I replaced a smokey old gas powered mower with model # 60-1752 from Canadian Tire. Thinking at the time this compact unit would be perfect for my small urban lot and far more environmentally friendly and quiet. On a side note, definitely helps to keep the blade sharp to maximize battery life. Anyway... for 2+ summers it has been a good experience and I have not had any of the issues listed here... until now.

The charger seems to have died for no apparent reason. Power is going to the charger but not from the AC unit to the actual battery. While the light on the charger indicates power, the other light indicating charging does not come on (red or green). Of course after 'charging' overnight the battery was still dead.

I called YardWorks [protected] - this is not an easy number to find!) and they transferred me to a company called Sunrise that handles service and support. I explained my issue but given my unit is likely out of warranty (can't remember when I bought it and don't have any documentation), my only option is to purchase a replacement charger. At $25 including shipping I was pleasantly surprised. According to the rep, they are also using a newer charger for this model now so hopefully this is an improvement. Overall they were quick and courteous with very short hold time.

They say it will take business five days to arrive so I will update my comment with the results when/if I get the replacement.

Canadian Tire service guys are the one's they pay $12/hr and call them service technicians.
Why didn't you just buy the battery and do it yourself, 1 or 2 wrenches and new battery is all you need, takes about 10 min.

On November 12, 2012, I called Canadian Tire (Franklin Mall, Calgary) to see if I could make an appointment to bring in a friends car to replace a battery. I was less then politely told that they don't have time, because of a lineup of people before me. I said thank-you and decided to take my business somewhere else. I took the vehicle to another company, unfortunately they did not have the battery to correct the situation, but did a diagnostic test and confirmed that the battery was holding a 0% charge. They were unable to boost my vehice, therefore AMA was called and was going to tow the vehicle to the nearest facility that caried the battery (which happened to be the Canadian Tire). The AMA gentleman was amazing. He came and just start the car, performed a bunch of tests to ensure that the vechile could drive. He checked the battery, and again mentioned that I needed a battery, as both I and the guys from the other company suggested. I drove to Canadian Tire (Franklin Mall, Calgary) They proceeded to tell me that they had to charge me a $50 fee to preform a bunch of tests such as alternator, and other stuff. I told him that 2 other companies have already mentioned to me that it was strickly the battery. I asked if I could just get the battery installed only... I did not want to have the other tests performed. I was willing to sign a waiver to wave the test, and only get the battery replaced. He said that this could not be done. I ended up leaving this issue with the owner of the car to make the financial decision. Again, if the battery was in the facility, they would have sold it to me, and from there I would had been able to replace it myself. How would liability differ? Ultimatly the $50 was charged. I took time off of work to pick up my friend and take them into the service department. When questioned about the $50 charge, he first stated that it was a policy, then said it was only THAT Canadian Tire policy, then when I left, decided to change the story and said that I approved it... I DID NOT! I requested they just change the battery. Even the mechanic over heard us, and said... Just charge for changing the battery... apparently it is an option. I love Canadian Tire, and spend quite a bit of money each week shopping there. I am very disappointed in the Service, for it is normally great, and I think Canadian Tire is a good Canadian company. I know that you lost my friend as a customer, and I know one person doesn't make a difference to you guys, but I am also disapointed that I was called a liar when I left the service area to go back to work. He apparently didn't have the balls to say it to my face while I stood there for the 20min. I would love a call back if this feedback is of any importance. If not, then I will make my own decision whether or not if Canadian Tire is a place that I shall choose to spend my money.

ya canadian tire is bad

My complaint is not with CT itself but with the people they recommended for warranty work. I bought a Troy Bilt snow blower from CT 3 years ago from their Rothesay (NB) store. At that time I was referred to KV Rentals in Rothesay if any warranty work should be needed.
Well, the blower failed and i called KV Rentals and was assured there was no backlog and that they could get right at it. When I inquired mid week as to status, I was rudely told that their policy was for them to call me when finished and not for me to call them. From a couple more communications, it appears that they never touched the machine for a week or more. Now consider this is mid winter and the gall of a customer simply asking for status as his snow removal had to be planned for.
Long story short, it'll be 4 weeks tomorrow and I have had no assurances as to when it might be ready. They continue to blame MTD and even told me to complain to MTD and to where I bought it, so I'm complaining.

Two basic things to remember. You must have your receipt to get service on a warranty. Also a warranty is valid during a specific period, 90 days, a year. Read the warranty and you will see it is clear from date to date.
It does not matter what you do with a unit. Even if you do not remove it from the package if it is a 90 day warranty it expires and you have no warranty after that period.
No receipt no protection. Save you receipts and avoid this in the future.

Canadian is the worst services, I have treat the same way how you did, the services
Adviser take very defensive, and assistant manager so rude
I bough 4 tires with them, the nuts didn’t tide a good job, after 2 weeks it fall out. That could get me in kill in highway.

Never trust Canadian tire services, instead will go somewhere else