Canadian Tire
Reviews and Complaints

i was given a mastercraft dremel/ rotary tool for christmas. upon opening the packaging it was noticed the tool was defected from factory, i went to return this item today with hopes of a replacement or re- emberrsment, the lady at customer service more less laughed at me and told me i was an idiot for trying to return it without a receipt, this after telling me that the tool did in-fact come with a three year warranty, she then proceded to take the serial# off the item and type it into her computer, and told me it was sold in 2009 which implys i am still in the right when trying to return this.. not sure if it's the lack of a replacement or the lack of respect i was shown as a customer who regularly frequents their store that urged me to write this complaint but in my eyes either way its a very unproffessional approach to take with a regular paying customer

I would like to bring your attention to a rogue manager at the Canadian Tire in Castlegar that doesn't know when to use common sense. Today, I refused to turn in my small backpack to store behind the counter while I shopped, while my vehicle was getting repaired. My pack has many valuables in it, like my passport, chequebook, medicines, and my daily planner. Too much stuff to jamb into my pockets, yet too valuable to leave unattended in my vehicle or behind the counter. My pack is the same size as many women's purses, yet they are free to shop with them. I even volunteered that my bag be searched.

Instead the General Manager of the store, Nick Ahlefeld went to the extreme measure of calling the RCMP on me! When the officer came, I explained my side of the story. The officer listened, and then left, no doubt wondering why a store manager would waste his time like that. The only people that were creating a problem were the staff in the store. I have already shared my story with many people in and outside of the store, and will continue to share it with others. I will avoid Canadian Tire in the future. What a bad, unnecessary experience. It seems that this manager has too big of an ego, and wanted to throw his weight around. An easier solution would have been to ask to check my bag when I left the store, or to escort me in my shopping. The store was totally overstaffed anyway, with very few customers..

The absolutely most disgusting integrity issue with Canadian Tire was the statement that was issued on WV - Toronto, Saturday, April 9, 2011. The public denial by their head office of any wrongdoing by their auto service repairs in light of the profound evidence given in that same production is unforgiveable. The person who issued the statement from the Head Office should be fired with a company apology to the Canadian public. I will never, never cross the door of a Canadian Tire store. They say they have minimal complaints. It is simply not true. I have met dozens of people like me who refuse to patronize this business.

I was shopping in the store and couldn't find two things I wanted to buy. So, I left the store, but unfortunately was followed by one of its managers asking me to open my jacket, which I did. Then she said, "now you can go". I asked her why, and was told that one of the customers said that I stole something from the store. I followed her in and wanted an apology, which she finally delivered to me. But, in the meantime, she had a few of her employees around me like a bunch of barking dogs, telling me to leave the store. I said I had already left and was forced to come back because the manager didn't apologize to me outside... I think this store is mismanaged by some crazy people, or they wouldn't do what they did to me. This incident forced me to think that I wouldn't go back to shop again.

I purchased a Yardworks Cordless Reel mower part [protected] at Canadian Tire. The mower did a terrible job. I used it once and had to borrow a mower from my neighbor to finish the job.

The poor quality of the product was not the last thing I had to deal with. When I decided to return it, they said they will send it for repair. I stated that I brought the mower in its original packaging, with the receipt, and there is there are no signs in the store that mower cannot be returned.

They replied that the product had to be unused, otherwise I can't return it. After talking to Yardworks and Canadian Tire, I took my lawn mower in for servicing and was told there was nothing wrong with it so it couldn't be replaced or returned.

I am very dissatisfied with my purchasing experience. Canadian Tire provided me with false information when I asked them about the return policy for the item. I wrote to the head office and waiting for their reply.

Took my SUV into Crappy Tire, Kelowna, BC for an oil change as I was on my way out of town on a trip and running late, told the woman at auto counter I needed it right away or not at all. She checked with the service bay & said it can go stright in, ready in 30 min. I signed on the dotted line & handed over my keys- 1st mistake. Came back at stated time, not only was it not ready, they hadn't started it! Told me cars with appointments came 1st, but that wasn't what they told me 30 min prior. I was furious. When time to pay, they hand me a long list of items that were in terrible shape & needed doig right away, and tried to make me sign to have them done! I told them I would see them in HELL. Days later I get an automated message on my phone from the same C.T. service center, saying this same vehicle is due for an oil change! Are they screwed, or what? I wish someone would shut these ### down once and for all! They are an embarrasment to the word "Canada" so DON'T SUPPORT CANADIAN TIRE!

It sickens me to read the complaints customers have, and then insult the staff the way they do. Let me put it into perspective for all of you...

I have 20+ years retail experience, 16 of those as a manager, in numerous cities across canada. I have never, ever seen the level of obnoxious, arrogant, idiotic behaviour as I see in the typical canadian tire customer. Everybody wants something for nothing, and demands the utmost respect, as if they were a head of state, but bristle at the thought of respecting the staff in turn. Does it make you feel like a big man, to yell at that 17 year cashier, call her stupid, and a "#ing idiot" and make her cry? Do you feel like more of a man, to threaten to kick my # after I am done work? Is your nazi feminism validated when you scream sexism because the staff member won't drop every other customer to help you find your 2 dollar item?

Well, I have some points for you to consider.

1. Noone in the stores I work in will ever respect you as long as you disrespect them, and rightly so. You don't deserve anything but contempt with your attitude. And I 100% support my staff if you curse, or call them names, regardless of the issue. And if you do curse, you will be asked to leave, and we will refuse to serve you ever again.

2. You don't intimdate me with your vulgarity, puffed up fake manliness. Don't think for a second I don't have the ability to remove my nametag and take you outside and beat some sense into your inadequate little head. I don't do it, because i, and my staff, are all better people than you. And we are proud to work for this company, and we do good work. We would never jeopardize our jobs fpr some sawed off little # with small penis issues.

3. Your conspiracy minded hyperbole makes no difference to us, if you don't want to provide a dl to do a return, then get the # out, and don't come back. We don't make the rules, we follow them, as staff are supposed to. I have the ability to override those rules, but I don't. Why? Because at what point do one of you imbeciles start screaming racism because you saw me do it for someone else, and not you. Nevermind that he is the same colour as you. Really, get a hold of yourself.

4. And if its "only 7 dollars" so I should be able to over ride the transaction, then why are you bothering to return it in the first place? You expect the gold seal quality and warranty, yet want to pay the budget price. You are an idiot.

5. The customer is not always right. The gentleman who coined that phrase didn't have to confront the level of ignorance, stupidity, and just plain bad manners that all retail workers are met with every single day. Complain all you want, every time you open your mouth, you advertize how stupid and ignorant you really are.

What would you do if someone treated your wife, daughter, son or husband that way? How would you react then?

So, the next time you attempt to bully someone in a store, think about how little you are going to accomplish, and how foolish you will look. The minute you walk out the door, we post your picture, warn all staff about your unruly behaviour, and tell them to call a manager the moment you return. I have no problem throwing you out of my store, and when you refuse to leave, one quick phone call, and you're under arrest. Win, win for me, so by all means, keep shouting and swearing and threatening. I have had 7 people in the last 2 years alone charged with uttering threats, or violating a trespass notice, 3 of them spent up to 6 months in jail. So, go ahead, do your worst.

And for all of you that are truly a joy to serve on any given day, let me thank you, for having respect for our staff, thank you for being humane, and thank you for understanding that this job can be extremely difficult. We are there to help, and we love every one of those moments when we share a smile with you. Because you see the idiots too, and you make it worthwhile, just by understanding. We do make mistakes, some of them bad ones. But we will make it right, if you let us. Because that is our job.

A. L.

P. S. You bet your # I am not going to schedule another cashier at customer service so we can process your returns faster. Don't want to wait? Then keep it, and leave.

December, 2010 (not at Christmas time)Just purchased outdoor spot lighting and with help of sales person got the wrong one (not weather proof, it was indoor). Realized as soon as purchased. Had to go to customer service with receipt, then go get correct one, back to customer service. Rude service at customer service when I asked why Ihad to provide address, name, phone number to exchange (not refund) with a receipt. "You should have looked at the back of receipt". Then pointed to a hand printed small notice saying cashiers would not take abuse from customers (asking why is abuse?). I felt that what should have been posted was their return policy. I was treated with aggressive rudeness. I felt staff was using their don't abuse the staff information as a BAT against their customer. If they have fraud problems they should look at the staff. A customer with a receipt for an object just purchased a few moments before and only wanting an exchange should not be treated like a criminal. I of course will not shop Canadian Tire and will tell everyone I know or will ever meet why.

Store mislead by specifing a product that was on sale, when I went to purchase they told me that wasn'nt the product on sale. I stated to show me the product to which the assistant manager showed me a completley different product. When asked if she was the manager she stated yes. After approx 10 minutes of talking about the 7 tags that represented the product I originally had she stated she would contact the store manager. I stated you told me you were the store manager. This is another misrepresentation of Canadian tires part with assistant mangers that lie. She then contacted the little man who was the store manager. When I brought up the issue of the product on sale in question being a reasonable customer who read the sale tag he stated that it was a misprint and it was not the actual product on sale. I laughed and stated he should take the 7 tags down and print them properly. Well he must have little man syndrome because he stated we will not! I stated you are then misrepresenting us as customers to a product that is not even on sale, furthermore I stated if I was to go and get any customer in the store they would also pick the item described in on the sale tag. The "manager Gord" stated that I was the 4th customer today to which I scarached my head and said well doesn't that show you. I asked him to let me purchase the item at cost of sale price to which he said I can't and won't while the "assistant female manager began to laugh. I am so dissapointed as a loyal canadian tire shopper that this will discourage me from shopping there in the future. Customer service from the manager and lying assitant manager has gone downhill and I can only imagine the poor staff and angst they must feel working for two idots like these! I would have been fine if they noted the misprint and took it down to fix but not being the first customer to notice this and the mangers having attiude? Good luck to this stores future treating people like this when walmarts around the block!

My husband and I went to Canadian Tire today (Dec 20, 2010) to buy a fuse for the headlight of our car. Neither of us know much about cars so we didn't know what kind of fuse we would need or where on the car we would find a fuse box. The man at the parts desk was very helpful but explained that his system didn't have the info that we needed but we could bring in the fuse and the would match it. My husband explained that we didn't know where the fuse box was and the guy said to talk to service and they could tell us. We went over to service and we were explaining our problem when one of the mechanics interrupted my husband and yelled "headlights don't have fuses, sir." and stormed off. After visiting a GM dealership later that day we did find out that our problem was due to a blown fuse and headlights really do have fuses. I have heard many horror stories about Canadian Tire in the past but I thought that something this simple wouldn't be a problem. I guess they have poor service in every way.

In mid November I decided to purchase winter rims and tires for my wife's Pontiac Vibe. I looked around at some of the "exclusive tire" retailers and was disappointed with the price. I looked at CT to see what they had but was apprehensive as my previous tire buying experience with them (approx 15 yrs ago) was not a good one. I figured it was time to give them another chance. I looked at some of the tires they had on sale started to do some research finding that one was actually quite highly rated by several independant review organizations. I went to CT and inquired about purchase of 4 rims and these tires mounted and balanced stating I would pick them up and install myself when the snow comes. The clerk said that there were plenty of rims in stock, but the tires would take 2 weeks to arrive and this was acceptable to me. 13 days later I arrived back at CT to check on the status of my order. The same clerk stated that the tires were now on back order and would be another 4 weeks. He said I could contact the parts manager to learn more. Later that same day I spoke with the manager who seemed very helpful, concerned and apologetic stating that this mistake should have been caught much earlier. As the time frame for delivery was no longer acceptable to me the manager offered a more expensive winter tire for the same sale price as the previous ones and that they had plenty in stock. Unfortunately at this point they had no more rims in stock but said a new shipment would arrive in one week. After the week passed we were told the rims would be another few days and sure enough we were called after that time and told that the tires were mounted on rims and ready for pick up. My wife and I went to CT to pick up the tires/rims and were met by the parts manager. The manager told us that the tires were indeed in the store and mounted, but that he could not sell them to us. The reason he gave was that the speed rating on the tire (180km/hr) was too low for our Pontiac Vibe. He and another clerk then both "tried" to explain very unclearly that a higher speed rated tire was necessary. I asked if there was a written policy showing this requirement and they could not answer. At this point I had decided that it was futile to attempt to reason with these guys and my old bad feelings with purchasing tires from this outfit were nagging at me so we decided to leave.

I suppose if this CT was located anywhere near the Autobahn or on a continent that has 180 km/hr or higher speed limits I could maybe understand. I have since seen the exact tires I wanted to purchase on Pontiac Vibes and Toyota Matrix and they are only sold by CT.

In mid November 2010 I decided to purchase winter rims and tires for my wife's Pontiac Vibe. I looked around at some of the "exclusive tire" retailers and was disappointed with the price. I looked at CT to see what they had but was apprehensive as my previous tire buying experience with them (approx 15 yrs ago) was not a good one. I figured it was time to give them another chance. I looked at some of the tires they had on sale started to do some research finding that one was actually quite highly rated by several independant review organizations. I went to CT and inquired about purchase of 4 rims and these tires mounted and balanced stating I would pick them up and install myself when the snow comes. The clerk said that there were plenty of rims in stock, but the tires would take 2 weeks to arrive and this was acceptable to me. 13 days later I arrived back at CT to check on the status of my order. The same clerk stated that the tires were now on back order and would be another 4 weeks. He said I could contact the parts manager to learn more. Later that same day I spoke with the manager who seemed very helpful, concerned and apologetic stating that this mistake should have been caught much earlier. As the time frame for delivery was no longer acceptable to me the manager offered a more expensive winter tire for the same sale price as the previous ones and that they had plenty in stock. Unfortunately at this point they had no more rims in stock but said a new shipment would arrive in one week. After the week passed we were told the rims would be another few days and sure enough we were called after that time and told that the tires were mounted on rims and ready for pick up. My wife and I went to CT to pick up the tires/rims and were met by the parts manager. The manager told us that the tires were indeed in the store and mounted, but that he could not sell them to us. The reason he gave was that the speed rating on the tire (180km/hr) was too low for our Pontiac Vibe. He and another clerk then both "tried" to explain very unclearly that a higher speed rated tire was necessary. I asked if there was a written policy showing this requirement and they could not answer. At this point I had decided that it was futile to attempt to reason with these guys and my old bad feelings with purchasing tires from this outfit were nagging at me so we decided to leave.
I suppose if this CT was located anywhere near the Autobahn or on a continent that has 180 km/hr or higher speed limits I could maybe uderstand. I have since seen the exact tires I wanted to purchase on Pontiac Vibes and Toyota Matrix since and they are only sold by CT.

Last night Dec 9th we went into our local Bowmanville Canadian Tire and wanted to buy 2 snow tires for my husbands 4by4 Blazer. We were told that they only had 2 tires in stock...we said perfect that's exactly what we need. They said that it was against their policy to only sell 2 tires. They told us we either had to buy all 4 or none and since they only had 2 anyway...sorry we can't help you. Pardon? We are in your store willing to pay well over 200 hundred dollars for tires and you say No. I have worked in the retail business for years and not only did I not appreciate the way we were spoke to...I was taken back at the fact that I wanted to buy something and I was told NO. They told us if we wanted the tires we would have to buy them and put them on ourselves. Lucky enough my husband worked in the trade for many years so we left the store and even though angry went back this afternoon after my husband taking off his 2 back tires and driving them over in my car to get the tires and rims switched over. We dealt with the same people again when we went back today...got the same song and dance. Now they still have those 2 tiresin stock after waiting a half an hour for the guy just to look that up...my husband had to go over and get the model number of the tire before the guy could find them...clearly he was new. So finally the tires we knew were in stock from the night before magically appeared on the system...oh and did I mention we waited another 20 minutes while he went to try and find them. So great news...we have the tires...but sorry we are too busy to switch them over. Are you kidding me? My husband and I have now spent 2 hours in your store over 2 days and guess what still no tires. I asked for a Manager which didn't get me any further except made me more angry! So the way it was left...is they have the new tires and the tires they need to switch over...granted a little busier tonight then last night but all you hear on the phone is "first come, first serve" oh but doesn't apply for tires...give me a freak'n break. Now MAYBE they will have them done by 9pm closing time...we entered the store before 4pm it's not like we showed up at closing time. When my husband unloaded the tires from my van the guy was complaining how swamped the "tire" guys were...you would think that when you work on commission that you would want to get as much work in in a day to make the money...the time spent complaining you could have had one of my tires done. Canandian Tire will definately not be my first choice next time I need anything done to my vehicles. Clearly a frustrating experience.

A month ago I purchased new Toyota Corolla LE came with Alloy Rims and Tyres. One of my collegue suggested to put new winter tires. I chose Canadian Tire and made an appointment. Today service rep put Goodyear Nordiac alongwith brand new rims on the wheels and replaced all my original nut bolts with their Canadian tire nut bolts becsause nutbolt came with original rims do not fix with Canadian tire rims.
My concern is they have replaced the nuts and service rep told me that he will put all the original nut bolts in the Trunk alongwith new Original tyres on rims. When I came to my house and removed tyres from the trunk I found that out of 20 nutbolts, ONE original Toyota NUTBOLT is missing. Service rep never bothered to even count that he is packing all the nuts. If I checked it when I have to put back my summer tires in May 2011, what would happened? Thank God! I came to house and thought I should check it before I should put it in garrage.
I don't know when these guys will learn to offer good satisfactory customer service.
I will see tommorrow what the auto manager have to say about this incidence.

My wife did bring our car in a CT in montreal for a tire change. After the change, they did pretend that our car battery was almost dead and that it would probably be impossible for her to get back home with such a battery !

She did not believe the CT guy, since that guy has told the same story to three others customers while she was waiting. She did come back home without problems and, few hours later, we went to see a mechanic we know and guess what ? OUR BATTERY WAS OK !

In Sep. 2009 I was visiting Perth, Ontario and my battery conked out. I got in touch with CAA and they sent a guy over to start it. He checked and told me that the battery was almost dead. The nearest place to go to for a new battery, he said, was Canadian Tire, a couple of kilometers away. I drove there and asked for a good brand; they told me they only sold their own Motomasters. I had no choice at that point, other than driving a long way to another town, like Ottawa, and run the risk of the car stalling on the way. So, I agreed, and they installed the battery, which had a sticker saying " 2 Year free replacement".

Come Nov. 2010 and I'm having starting problems again. I look for the reciept from Perth but can't find it. I call them and they confirm that I did get a new battery in Sep. 2009, but added that I got it for free. It was my lucky day blah blah blah. I said how is that possible, why would you give me a new battery and let me drive away?

So, I go to my Bank ( RBC ) and they dig out the records for Sep. 2009 and there it was, the $ 139 plus which had been paid to Canadian Tire. I called back and faxed the proof of payment and only then did they confirm that I had paid.
When my battery finally gave way in Nov. 2010 ( barely 15 months later ) I called CAA again, and they sent someone over within 5 minutes. He checked the battery and said it was almost dead. I got Canadian Tire at Perth to fax proof of purchase to the Canadian Tire at Yonge and Church. I go along and they charge me $ 74.33, just over 50% of what the new battery had cost me.

I thought "FREE" meant "FREE". Not so with Canadian Tire. The fine print said that parts were free, not labor. So how did it work out to $ 74. About 20 bucks was the labor charge, taking the old battery out and putting a new one in. The other $ 50 was for checking the old battery, to confirm that it was bad. Not only did they not trust the customer, they also didn't trust CAA ( a Canadian, not a foreign organisation ).

Why on earth would I go in for a battery change, if it was working fine.

The second point, the replacement battery that they've installed only has a warranty for 9 months, since the first one lasted 15 months. So, I guess if this one conks out in 6 months, they will charge me another $ 74 and give me a new one, with a 3 month warranty.

What kind of people are these guys? I feel like using a lot of expletives, but I shall refrain.

The other experience I've had with them, is taking the car in for an oil change, and while I am waiting in the waiting room, some guy comes up to me and says the oil cap is missing. I tell him that is impossible. How could I have been driving the car around for thousands of kilometers without the oil cap. He tells me to buy a new cap. I said I'm doing nothing of the sort. So, after some back and forth, he goes back in. My car emerges after 15 minutes, ready to go. I ask what happened and the answer: Well, there's this new guy, he had misplaced the cap and he found it.

Not one ounce of decency, to say we are sorry.

I thought it was a good idea to buy Canadian and promote Canadian businesses, but Canadian Tire's policy I think, is to destroy any customer base.

For now I think I will not add another horrifying story about them, told to me by a friend.

What recourse do I have? Any advice would be welcome.

I can assure you I shall never go to Canadian Tire again. Unfortunately, in Perth, Ontario, that was the nearest Auto place.

This is what happened to me at the Canadian Tire Auto service centre on the northwest corner of Queen St & Airport road in the city of Brampton, Ontario, Canada.

Today is Monday, November 1, 2010. I arrived at the auto service centre at around 5:10pm asking for an oil change. The man at the counter serving me has grey-white hair with a name starting with "M". This person is obvious an illiterate. He asked my car model twice before he got it right; then he got my name wrong; and lastly, the license plate of my car wrong. After he printed out the work order & I changed all his mess, I asked him how long it would take for the oil change & he told me 45 minutes. Then I sat in the waiting room and waited for my car to have oil change.

During the time that I waited in the waiting room, this is what I witnessed:
First, there was only 3 cars in the garage, the garage was not even full.
Second, there were only 2 auto mechanics / technicians working on the vehicles.
Third, one of the auto mechanics (he has blond hair with a mohawk haircut) kept chatting to a female CanadianTire worker from another department (she has blond hair & tattoos / drawings on her right arm). As one can see clearly, he is obviously not working on the vehicles inside the garage if he is chatting with another person outside.
Fourth, I asked another man sitting in the waiting room how long he waited here. He told me he only needed to change his tires to winter tires but he had been there since 4pm (he waited for over 2 hours by the time I talked to him).

Finally, it was 6:40pm & I could not stand it anymore because I was sitting in the waiting room all these times & I saw my car still outside in the parking lot exactly in the spot where I left it. After 1.5 hours, the auto mechanic did not even bring my car in the garage & did not even start the oil change.

I went to the auto service counter & asked the cashier why it was taking so long. She told me she is only an cashier & she knew nothing about the work inside the garage. There was no customer at the cashier at the time (because nothing was done in the garage so no one is paying money), but this female cashier did not make any initiative to ask other people in the garage about the long wait. She was just sitting there doing nothing.
Then I lined up at the counter again for the grey-white hair man who served me at 5:10pm and told me the job would be done in 45 minutes (which meant the oil change should be done at 5:55pm). He told me it was not his fault the mechanics were slow in the garage, that my extended long wait was not his problem. He then told me since they did not even start the oil change in my car yet, I can always take my car keys back & leave. This grey-white haired man did not tell me what position my car is in the line for the job, nor did he tell me how long more I have to wait so my car can start to have the oil change. His tone indicated that he did not care about my vehicle having an oil change or not; he did not care that I have been waiting there for 1.5 hours for nothing. To sum it up basically, he did not care about my business at the Canadian Tire at the northwest corner or Queen St & Airport road.

The grey -white hair man at the counter displayed extremely poor customer service, his tone & manners to the customer were horrible. First, he had poor communications with the mechanics/ technicians in the garage to result in telling me the wrong estimated time to have the oil change done. Second, he said very loudly that it was not his fault & that it was not his problem that I have been waiting for 1.5 hours with nothing done on my car. He has a very serious attitude problem because he would not admit that it was his poor communication with the garage mechanics that I have been waiting there. If he communicated with the mechanics properly, he would have told me it would require at least 2 hours for my car oil change instead of 45 minutes. Then of course, I would not have been waiting there for 1.5 hours, wasting my time, wasting my life away, plus I had to suffer through this horrible customer service .
I will make sure I tell all my friends about the poor service I received at the Candian Tire Auto centre & make sure none of them ever service their vehicles at Canadian Tire again.

http://maps.google.ca/maps/place?hl=en&rlz=1W1ADFA_en&um=1&ie=UTF-8&q=complaints+canadian+tire+ottawa+canada&fb=1&gl=ca&hq=complaints+canadian+tire&hnear=Ottawa, +ON&cid=[protected]

Canadian Tire Coventry Rd, Ottawa, Ontario Canada Store, Automotive Service Centre. Misleading information at the vehicle service centre‎ and employee misconduct - ‎ - Posted today - Tuesday September 21, 2010 @ 9pm est.

I took my van in to have it certified yesterday. A requirement of the certification was to have both strut assemblies replaced due to a broken spring on one side, one bad ball joint, a tire, a light bulb as quoted "license plate bulb". All tallied, 1600 dollars. I bought a tire and some light bulbs following receipt of a detailed quote of all that was required. I took it across the river to Gatineau to a private garage and had the one strut, ball joint and new tire put on. $390.

I took it back to Cdn Tire this evening around 6pm to receive the certification and was advised it wasn't the license bulb but the reverse rear bulb. I asked polititely if they could replace the required bulb free of charge, due to the error and misleading info provided on the quote. I didn't receive an answer from the service manager and I had to ask again when he handed me the certification for the vehicle. Not even an appology for their error was provided to me. I was rather distraught at this point, by the waste of time I experienced buying, investigating and returning a bulb I didn't need. Unfortunately I asked to speak with the F'g manager. The response from the automotive service manager was that he was going to throw me out of the store. He asked me what right I had swearing at him. I told him none. He then told me to shut my ###ing mouth as he proceeded over to the entrance of the store. obviously trying to intimidate me. He then walked back to his work area, got the general auto manager. The GM didn't show any remorse for the error as well and was not in agreement to replacing a $2.00 bulb free on my vehicle either. The same thing, no appology was offered for the error. YES, I was wrong for using the F word but boy do these managers at the automotive desk need a good lesson in how to treat customers and to be accountable.

I do intend on escalating this problem up the ladder.

Bought 2 Noma Pagoda Solar lights for $49.99. Lasted a whole 27 days, just long enough to lose receipt. I have bought $3.99 lights that last longer. Unimpressed with Noma and Canadian Tire.