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Capital One
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4.3 5156 Reviews

Capital One Complaints Summary

173 Resolved
849 Unresolved
Our verdict: With Capital One's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:50 pm EDT
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Capital One Have had great experiences for many years with a number of different accounts including personal and business credit

Have had great experiences for many years with a number of different accounts including personal and business credit cards and checking/savings accounts. I appreciate the great customer service I receive on a regular basis. Thanks Capital One.

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K. Real
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Simply put, Dont do business with Capital One. They reported me late to the creditors before my due date and before sending me statement. This resulted to my credit score dropping almost 100 POINTS! I had no outstanding balance because I was paying my bill. I had to dispute the charges. I received my points back, plus a couple but I no longer wish to do business with this company. I cant close my card because that is going to drop my score again.. hahahaha ahhhh man

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KidForever
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The irony in all of this, is that I actually use to love this card. But for some reason within the last 2 months, they have decided to make changes that I as a customer was not aware of, and that they had no reason to change! Ive had this card for the last 1 year and 7 months. They have ALWAYS gotten my payments EARLY and on time. And they have also ALWAYS updated my available balance right away! Now all of a sudden I make a payment of $400, and youre making me have to wait up to 5 days for my credit availability to increase, even though its clearly posted in my back office, as well as you all sent me a email saying its been posted! I tried several times speaking with reps about the situation, and they did nothing. *** also asked for a corporate number and they where you can write reviews, and each rep I spoke with said they didnt have a number for corporate, nor gave me where I can go directly to capital one and make a complaint! Which is why Im here! Not only that, one rep told me to hold on, and never came back to the phone. That in itself was a 21 min call just waiting! And another representative I spoke with named *** yesterday even had the nerve to giggle at what I was saying! To treat loyal customers like this is beyond me! To say Im frustrated with this company is an understatement!

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Ikonata
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I have stopped using my once loved Capital One card. Apparently there was fraudulent activity, so a new card was sent. Activated that one and tried to use it, but it was declined. Tried to resolve the issue, but they were unable to help since I had deleted the app off my phone. Then I received ANOTHER card, with a new number. Just tried to resolve this, and now they wanted me to use the app, or send pictures of my ID over the phone. No more. I now 2 unusable Capital One cards. This is the worst credit card company I have ever dealt with. I used to make a lot of large purchases with my card, but their incompetence with resolving an issue they created has stopped me from doing so.

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Hellbei
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This is the worst cc company in the world! And their fraud prevention unit is a joke. I recently added the authorized user to my cc after which I received the phone call stating that account is restricted and they need the copy of authorized users DL, SS card. After submitting all the docs theyve asked for, account was activated then after a day account was restricted again. This time they asked me to submit my documents (DL, SS, *** Statements). After I did, *** got another call asking me to submit the back of the authorized users DL one more time and thats it. After I submitted it one more time Ive got a call saying that they have not received any documents. So how come one rep from day before say that they have everything and only need the back of the authorized users DL once again, and the other one saying they dont have anything. Got so *** that told them to close that joke of the card. They just dont like people that carry $0.00 balance.

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4:20 pm EDT
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Capital One I have worked for capital one and have had 3 credit cards through them, most issues brought up are because people do

I have worked for capital one and have had 3 credit cards through them, most issues brought up are because people do not read their card agreements and don't understand credit isn't instant. It can take a while for updates to occur, being patient goes a long way.

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K. Wylie
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My accounts were closed due to a simple mistake. I had two cards with capital one day last week; without thinking, I set up payments for both to go out on the same day. One payment went through the following day, and the other was returned. Without notice, both of my accounts were restricted, and today I received a letter in the mail that my accounts were closed. I call and spoke with my someone I could barely understand but understood enough to know there was nothing I could do. I never missed a payment. If looking for a personal credit card go else where.

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LessCoops
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Worst checking account ever. Opened it in Oct *** the account and its April 2023. I haven't been able to talk to a person on this problem since December they make me leave a message but never follow up. Been trying to close the account since January 2023 and I can't even do that. My check is going to be over the 6 month *** to where it won't be valid and these people just keep ignoring me. I'm at my *** end and still no solution in site

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K. Dabbs
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IF I CAN GIVE CAPITAL ONE A NEGATIVE 0 I WOULD. THEY CLOSE PEOPLE ACCOUNTS AND HOLD PEOPLE MONEY THEY ARE A SAD CASE OF A BANK! DO NOT BANK HERE

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3:28 pm EDT
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Capital One I have been a customer of CC for more than 10 years

I have been a customer of CC for more than 10 years. I started with a very low credit limit, but now it has increased to over *** k. I always make sure to pay my bills on time and I have never encountered any issues with their customer service. Recently, I was approved for an auto loan with an incredible interest rate! If you are financially responsible, this is a great bank to consider.

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MagazineEats
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I have been a customer of *** for many years. I had a Mastercard which started with a $300.00 limit, it was raised to $500.00 and then to $1000.00. Recently a guy on *** offered to pay off my balance. He gave me a *** account and routing number. I made the payment only to have it returned NSF. He then tried to tell me that the problem was with Capital One. He then gave me the routing and account number to a *** account, the same thing happened! I tried twice and both payments were declined. Capital One had closed my account! I have tried everything including speaking with their special fraud management department. They will not re-open my account, thus I am not paying them another cent! I got scammed and Capital One closed my account. I had an excellent payment history for the credit card. They interest was ***% ! They told me I would need to re-apply and I can still make my payments on a card that is closed. If/when it goes to collection I will definitely dispute it. I just financed a car through my credit union at a great interest rate. I do not need credit at this time. they can go BLOW!

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L. Winner
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Beware of the mobile check deposit option. They took and processed the deposit, only to place a hold for 6 days due to me utilizing the no fee overdraft a couple of times. Now theres no way to cancel the deposit, I dont even want to bank with them anymore, I would rather take my money elsewhere. There are no safeguards in place for something like this and no branch to visit if you have issues. I am so upset and warning the next person about the mobile check deposit option. Go somewhere else, I imagine these guys dont even bother responding because they dont care, being a giant business, customer service is not their concern.

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Tarscour
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I was using Venmo to pay for an entry for a March Madness Basketball League. The entry was only $10 for the bracket. There was an issue with Venmo sending my bank account this stupid verification information so I decided to use my credit card. I was never given a warning that if I used it Capital One was going to charge me a $10 cash advance fee. If I would've known about it I wouldn't have done it. I saw it on my statement at the end of the month. I called and talked to both the *** and her supervisor to get it waived due to not being told that I was going to be charged. They wouldn't waive and stole $10 from me. This doesn't sit well with me.

Is Capital One legit?

Our verdict: Complaints Board's thorough examination reveals Capital One as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Capital One stands out for its commitment to quality and security. Clients considering Capital One should delve into its customer service record to gauge compatibility with their expectations.

Capital One earns 91% level of Trustworthiness

Perfect Trust Endorsement: Capital One achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Capital One. The company provides a physical address, 14 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Capital One has received 22 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Capitalone.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Capitalone.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Capitalone.com you are considering visiting, which is associated with Capital One, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Capital One is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Capital One website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Capital One has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 1022 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Capital One. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Diverse financial products
    2. Innovative mobile banking
    3. Strong customer service
    4. Extensive ATM network
    5. Competitive interest rates
  1. Cons
    1. Higher interest rates than competitors
    2. Limited global presence
    3. Customer service complaints
    4. Fewer physical branches
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Capital One I recently installed Paribus and it has worked amazingly well- within a few days I was notified by Paribus of over $30

I recently installed Paribus and it has worked amazingly well- within a few days I was notified by Paribus of over $30 in refunds I could get from one store I had purchased from, and provided with the contact information for the store and how to request the refund. I called the store as advised, and got the refunds credited back to my credit card immediately. So far I am very pleased.

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Capital One Capital One does not waste time reporting you to the credit bureau and will not remove late payments

Capital One does not waste time reporting you to the credit bureau and will not remove late payments. They also report your on-time payments late, which makes it appear to ComplaintsBoard.com that you are not making payments on time. I called them about this issue, and they said they would correct it with ComplaintsBoard.com. Capital One has harmed my credit reports despite me paying my bill on time, and I am paying an additional amount of money. Their customer service is not good.

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Capital One I received my Capitol One credit card a week ago

I received my Capitol One credit card a week ago. I checked my card and noticed a charge to my account. I called the customer service phone number and spoke to a representative without having to enter any numbers. Capitol One charges their service fee upfront, which is not a problem. I am looking forward to doing business with them in the future. I recommend checking your card balance at least once a week to be proactive.

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Capital One Have had a Capital Once card for over 7 years

Have had a Capital Once card for over 7 years. Since I first obtained it, my salary has increased 10-fold, I have excellent credit, and always make the payments on time. I have been denied a credit line increase numerous times. Customer service cannot provide an explanation and keep referring me to "the answer generated by the computer." They cannot tell me who makes these decisions, nor give me details about the decision. The lack of transparency is incredible frustrating.

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Capital One Capital One has been my bank for credit cards and auto loans for years now

Capital One has been my bank for credit cards and auto loans for years now. Ive join capital one when I had bad credit, defaulted on a card when I was overwhelmed by medical debt, Ive since been recovering and even with a default capital one still provided credit to allow me to get back on my feet and provided me with an auto loan that didnt have an crippling interest rate and its super easy to pay extra towards principal. I dont want to discredit the other negative reviews but for me Capital One has been a life saver

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Capital One I want to share my praise for Nikki from the Resolutions Department

I want to share my praise for Nikki from the Resolutions Department. I was speaking with a Tier 1 level rep regarding an extension request on my auto loan. They were kind, but weren’t the most helpful. Seemed new on the job. After several minutes I asked to be transferred to speak with someone else because I wanted to be sure of the resolution I was receiving. When Nikki took over it completely turned around the experience. We were able to achieve the proper resolution for my extension in a quick and efficient manner. She wasn’t just rushing through the call trying to get me off of the phone either. She was very nice, engaging, and I could tell that she truly cared. Thank you so much Nikki and I wish you the best with your endeavors!

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Capital One I had problems with a check deposit to Capital One from a different bank

I had problems with a check deposit to Capital One from a different bank. Phone support was of no use and that person was not knowledgeable, saying that the system restrictions couldn't be overwritten due to the large amount of my check. I went back to the branch in Dallas where I had made the ATM deposit and spoke with Lacrisha. She was outstanding, and gave me the solution that allowed me to make the transfer payment which the deposit had been intended to cover. In addition, she pointed out that it wasn't a Capital One problem, but instead was one she had seen before that was caused by the bank on which my check had been written! Capital One needs to remember cases like this when it considers shutting more branches. Phone support and online chat support don't usually get you to a person with years of experience who knows how to handle a problem because they've seen it before. The "system" doesn't always work - many times it takes people to satisfy clients.

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Capital One I have been very satisfied with my QuickSilver card and Capital One

I have been very satisfied with my QuickSilver card and Capital One. It is much better than another credit card company. I believe the customer service is also much better, and they are willing to connect you with a representative in the United States. They truly take care of me. I have been really happy so far, especially when I needed to dispute a charge. They work with you and resolve the issue promptly, unlike the other company which took them several months, if at all. I also appreciate Capital One's website layout. It is easier for me to understand my transactions and ensure everything is accurate. I like the color-coded system and the clear distinction between temporary credits for disputes and credits from the actual company. I am pleased with this card and the customer service. I even had a representative named "Christina" who was originally from Mt. Pocono, PA, which is close to where I live. It has been a great experience. Thank you, Capital One! The other credit card company did me a huge favor by closing my accounts without my permission because I was unhappy with their terrible service. Capital One is far superior for credit cards.

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Capital One Welcome to my world of Capital One!

Welcome to my world of Capital One! I have had many credit cards in my life, but none have been as exciting, influential, and rewarding as Capital One! Till this day, being Saturday, May 30th, 2020 and continuing, my Capital One credit card that I have been using for about one full year even has a name to it like a pet, which is called "***," which sounds like the name of a horse! Yes, I do love horseback riding too! Lol. Well, the *** credit card does seem to move fast like a horse, which may be why they gave it that name. Moving right along, my credit card has many benefits such as no annual fees, no foreign transaction fees, and ***% cash back. What more can you ask for in a credit card? I also have a very generous balance to use every month as well! In addition, their customer service department is also substantially remarkable. In addition, I want to personally thank "Jesse," Agent ID #***, for taking good care of my needs back on Friday, May 29th, 2020. Final thoughts: if you are looking for a super trouper credit card, then look nowhere else! Choose Capital One for all of your credit card needs. Thank you. Sincerely yours, *** Proud and loyal Capital One credit card customer executive, volunteer writer for *** and *** websites. PS: Please check out my *** video under: ***. PS: Please subscribe to my *** channel under: ***.

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Capital One I opened a regular account with Belfx

I opened a regular account with Belfx. After trading for about two weeks, they asked me to invest more money, so I increased it to around 5,000 EUR because I was making profits. Everything seemed to be going well, so I invested an additional 15,000 EUR and they opened a VIP account for me. Most of my investments were transferred, except for some profits that were left in the regular account for me to practice with. I deposited another 5,000 EUR to upgrade to the Platinum account, but they never converted it to Platinum. They said that all trades needed to be closed and a fresh investment of *** EUR was required for the VIP account, which seemed reasonable, so I didn't insist.

During this time, I withdrew 100 EUR to test the withdrawal process. After trading for another month, I decided to withdraw my profits, but my account started losing a lot of money. They asked me to invest more to save the account, but I didn't do it and eventually, my account was completely wiped out.

A military colleague advised me to contact a recovery team, so I reached out to ***. He is an expert in recovering binary/forex/bitcoin and cryptocurrency investments. He and his team worked tirelessly to refund my invested capital, including my bonus. I feel obligated to recommend him and his recovery strategy. If you are having issues with your investment broker, feel free to contact him via his email address: [protected]@gmail.com. He will guide you on the steps to take to get your invested capital refunded.

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Capital One I was fortunate enough to contact Capital One for assistance with questions and concerns about my pre-approval, and I

I was fortunate enough to contact Capital One for assistance with questions and concerns about my pre-approval, and I had the pleasure of working with a representative named Hema. This representative went above and beyond to ensure that all of my questions were answered and that I was well taken care of. What could have been a very stressful process was made so easy and seamless that it truly made myself and my husband feel like we were being specially cared for. Not only did she exceed expectations in her job, but she also showed genuine interest in me as a person and paid attention to our conversation as if I were a part of her family. She patiently waited with me while I got my husband on the line, as he was working during our call and unable to come to the phone immediately. She was fast and efficient so as not to take up too much of his time. I have never had such a memorable customer experience in my life. To top it all off, she even sent us a surprise gift to show just how much she cared and paid attention. The gift was relevant to our interaction - a picture frame for my husband and me, as we were recently married. It's funny how people say "it's the little things," but it's true! Hema has set the bar extremely high for all of my future interactions with customer service representatives because she was simply exceptional. Capital One, I hope you know that you have an outstanding representative. Take good care of her because she is definitely taking great care of your customers. Thanks to her, I will likely always be a Capital One customer!

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Capital One Never had I had any issues with Capital One until recently

Never had I had any issues with Capital One until recently. I made my payment via an alternate means but made it in full. My funds were not available as usual so I called and spoke to a representative who said that my funds were placed on hold due to Capital One's security measures regarding fraud since it was a large amount and from my banking instead of debit as usual, but they should be available once the charge clears the bank. Ok, it happens. But my charges cleared and my funds were still not available so I called back and spoke to another representative who didn't even care to look into it since my charges cleared the bank and just basically told me oh well they will release them when they release them. My husband told me to call back because even if it was for security purposes once the charges cleared my funds should be released. So I hesitantly called and spoke to Emily. She, unlike the other one, took the time to listen to my concerns regarding the issue and did everything in her power to help me. Sadly she was limited but got me transferred over to a specialist at the fraud department who could help. Chelsie (Chelsey) had me explain the situation to her so she could get a better understanding, and told me that she would need to verify that the charges were clear so we conference called my banking institute and listened to the automated system go over the recently cleared transactions. Once the specialist heard confirmation that the payment amounts I made to my cards had indeed cleared she had no troubles getting my funds released and apologized for the inconvenience. Had it not been for Emily and Chelsie (Chelsey) I would have been in a bad spot for sure. People like these two are the reason I continue to work with Capital One and recommend them to friends, family, and colleagues. Definitely earned the 5 stars here for sure!

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Capital One Mixed Experiences with Capital One Financial Corporation

As someone deeply familiar with the financial industry, I understand the importance of choosing a reliable banking partner. Looking at the reviews for Capital One Financial Corporation, it's clear that customers have had mixed experiences. While some appreciate the credit card offerings and ease of use, others have faced challenges with customer service and unexpected fees. It's essential to weigh these factors carefully before deciding to trust Capital One with your financial needs. Remember, your financial well-being is paramount, so choose wisely.

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Capital One Worthless

When they say no fee at the ATM there full of $#*!. Yes they offer no fees but if you have simply checking that doesn't apply it's only for 360 account customers.so if you have simply checking you're nothing but chop meat. And my closest branch is 35 miles 1 way because they shut down every branch in my immediate area. If you make the futile attempt to speak to anyone at a branch office good luck with that. Because they never pick up. Find yourself a bank that actually appreciates having you as a customer

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Capital One Easy Peasy, Pay it Forward

Capital One is my only credit card in my wallet, that is actually valid...lol. It was easy to paly for and yes, even I got approved...you can too! Give it a try. Heres the link. https://capital.one/3B9xSTH you all know I don't play that B.S. It's 100% legit. So why am I posting this. Simple, if your approved and aren't a current capital one costumer, I'll get $100 up to a max of $500 per year. And you will get the same offer too once your a costumer. So come on...pay it forward! Here's the link again... https://capital.one/3B9xSTH. And thank you

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Capital One Just a moment!

When my credit score was 508, it was Capital One that took a chance on me and sent me a pre-approved credit card based on the fact that I had my pay directly deposited into my checking account. With the daily information that they provided me on my account and checking for other cards I was preapproved for---well let just say that after twelve months of due diligence and on-time payments, my credit score today is 715 across the board... in one year. The only complaint that I have against Capital One is they don't have a feedback email, or I would thank them that way.

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Capital One I Question Some Reviews

I never write reviews, but decided to point this out. I was just looking at another companies reviews and they were HORRIBLE. I decided to come over to look at Capital One's reviews as I have done business with them for years and more recently this week with a large undertaking. I have been VERY happy with the company and they have helped me when my own credit union of 31 years have not. Now, I'm seeing these bad things written here also. C'mon Now! Who do you believe? I just say to you all, make a wise decision. Use Capital One - Don't' use them. I like Capital One. A. Noel

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Capital One Customer Reviews Overview

Capital One is a well-known financial institution that offers a wide range of banking and credit services to its customers. The company has received numerous positive reviews from its customers, highlighting its excellent customer service, easy-to-use online banking platform, and competitive interest rates.

Many customers appreciate the convenience of Capital One's online banking platform, which allows them to easily manage their accounts, pay bills, and transfer funds from anywhere. The company's mobile app is also highly rated, with users praising its user-friendly interface and helpful features.

Capital One's customer service is another area where the company excels. Customers report that representatives are knowledgeable, friendly, and responsive, and that issues are resolved quickly and efficiently.

In terms of credit products, Capital One offers a variety of options to suit different needs and credit profiles. Customers with good credit can take advantage of the company's low-interest credit cards, while those with less-than-perfect credit may benefit from its secured credit cards or credit-building programs.

Overall, Capital One is a highly regarded financial institution that offers a range of products and services to meet the needs of its customers. Its commitment to excellent customer service and user-friendly technology make it a top choice for many consumers.

Capital One In-depth Review

Overview: Capital One is a leading financial institution that offers a wide range of products and services to meet the diverse needs of its customers. With a rich history and a strong mission to provide innovative financial solutions, Capital One has established itself as a trusted name in the industry.

Products and Services: Capital One offers a comprehensive suite of financial products and services, including credit cards, banking, loans, and investment options. With a focus on quality and variety, Capital One ensures that customers have access to a range of options that cater to their specific needs. The company's commitment to innovation sets it apart from competitors, constantly introducing new and improved offerings.

Customer Experience: Capital One prioritizes customer satisfaction, providing an exceptional user experience on its website. The user interface is intuitive and easy to navigate, allowing customers to access their accounts and manage their finances seamlessly. The customer support channels are efficient and responsive, ensuring that any queries or concerns are addressed promptly.

Account Management: Capital One offers robust account management features and tools that empower customers to take control of their finances. The online banking capabilities are comprehensive, enabling customers to make bill payments, transfer funds, and monitor their accounts effortlessly. The mobile app is user-friendly and provides a seamless banking experience on the go.

Interest Rates and Fees: Capital One offers competitive interest rates on its financial products, ensuring that customers can maximize their savings and investments. The company is transparent about any associated fees, providing customers with a clear understanding of the costs involved. Capital One's pricing structures are in line with industry standards and offer value for money.

Security and Privacy: Capital One prioritizes the security and privacy of customer information. The company implements robust security measures to protect customer data and maintains strict privacy policies. With a strong focus on fraud prevention, Capital One provides customers with peace of mind and offers dedicated support in case of any security breaches.

Rewards and Benefits: Capital One offers attractive rewards programs and benefits to its customers. From cashback rewards to travel rewards and loyalty programs, customers can enjoy the flexibility and value of these offerings. Capital One's rewards programs are competitive and compare favorably with those offered by competitors.

Financial Education and Resources: Capital One is committed to empowering customers with financial knowledge. The company provides a wealth of educational resources and tools, including blog articles, guides, and interactive tools, to help customers make informed financial decisions. These resources are easily accessible and highly useful.

Community Involvement and Corporate Social Responsibility: Capital One actively engages in community initiatives and demonstrates a strong commitment to corporate social responsibility. The company supports various philanthropic efforts and partners with organizations to make a positive impact on local communities. Capital One's sustainable practices further contribute to its reputation as a responsible corporate citizen.

Overall Rating and Conclusion: Capital One excels in providing a comprehensive range of financial products and services, coupled with an exceptional customer experience. With competitive interest rates, robust security measures, attractive rewards programs, and a commitment to financial education, Capital One stands out as a top choice for customers. While there may be areas for improvement, such as further enhancing the mobile app's functionality, Capital One's strengths far outweigh any weaknesses. Overall, Capital One is highly recommended for individuals seeking a reliable and innovative financial institution.

How to file a complaint about Capital One?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Capital One. Make it specific and clear, such as "Unauthorized Charges on Capital One Credit Card" or "Capital One Account Closure Without Notice".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with Capital One. Include key areas such as:

  • Customer Service: Describe any interactions with customer support, including wait times, the helpfulness of the representatives, or any miscommunications.
  • Account Management: Discuss issues related to online banking, mobile app functionality, or problems with managing your account.
  • Fees and Charges: Mention any unexpected fees, charges, or discrepancies in your account statements.
  • Loan or Credit Services: If your complaint involves a loan or credit card, detail the application process, approval, interest rates, or payment issues.
  • Dispute Resolution: Explain the steps you took to resolve the issue with Capital One, including any communication with the company and their responses or lack thereof.
  • Personal Impact: Share how the issue has affected you personally, such as financial stress, credit score impact, or time lost.
Remember to include relevant dates, transaction details, and any other information that may support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with Capital One, statements, or receipts. Ensure that you do not include sensitive personal information like your social security number or full account numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Capital One. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, correction of an account error, or another specific remedy.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint against Capital One on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Capital One representatives, so it's important to stay engaged and respond if necessary.

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Contact Capital One customer service

Phone numbers

1800 481 3239 +1 (877) 383-4802 More phone numbers

Website

www.capitalone.com

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Use this comments board to leave complaints and reviews about Capital One. Discuss the issues you have had with Capital One and work with their customer service team to find a resolution.