Capital Vacations / Capital Resorts Group
Reviews and Complaints

We were approached at Stone Mountain Georgia and explained our situation to the salesman. He stated we qualified and swiped our debit card. The lady called to schedule our stay only to find out we did not qualify. I asked for a refund. A year later, received an email followed by a call to book. We make enough money now it's a no because we do not have a major credit card. THEY NEVER SHOULD HAVE TAKEN OUR MONEY IN THE FIRST PLACE. THEY KNEW WE DID NOT MEET THEIR QUALIFICATIONS! In their 30 day welcome packet is when you can cancel...why would I think to cancel 30 days in because we were not aware there was an issue. as soon as we realized there was an issue, we asked for a refund! STOP TAKING PEOPLE'S MONEY! $200 TIMES 200 PEOPLE THAT DO NOT QUALIFY IS $40K IN YOUR POCKET WITH AN ARRAY OF EXCUSES WHY NOT TO REFUND THEM!

I hope that other people read these complaints before wasting their time or giving their hard earned money to this crooked company. I unfortunately wasted my 4th of July weekend on a sales presentation that was supposed to last 90 minutes. After 3 1/2 hours of complete BS from Christina and Mike I was done and told them I was done and I was leaving. And Mike told me how rude I was. By this time I was angry and shaking and very upset. They were not going to let me leave and get reimbursed my money that I put down which was $40 plus some show tickets unless I set down and let Christina show me one more option. I walked out. I could not believe they treat people this way. I knew right then that this company and those people are nothing but liars and crooks or they would have backed off and apologized but instead they told me I was the one that was rude. Are you kidding me?

After reading all these nightmare complaints with people that have signed up with this company they should have a class action lawsuit filed against them. For all the illegal things they are pulling on people. Luckily I got a bad feeling from the beginning and didn’t fall for the shell game that Christina was trying to play by giving so much information that nothing makes sense but she wants you to think it sounds great. I do not know how these people sleep at night know they are lying to people and trying to steal from them. I can’t even imagine what kind of people they truly are to do that. Pretty bad

Please please please stay away from this company.

Kaci

On 2-10-18 I purchased a package from Capital resorts for $329.00. I am a senior citizen and my son was stationed at Ft. Knox, Kentucky and he was going to drive me to Pigeon Forge, Tenn. but he got orders he was being sent to South Korea which has turned into 4 years he has been stationed there. I contacted Capital Resorts and they kept calling me in regards to scheduling another time to come. i told them I didn't want to schedule because of the situation and just wanted to be refunded my money but they would not. During all the time after I sent the money to them they harassed me and I could not give them a date I could come because of the situation with my son being stationed in South Korea. During all of this time I could say that they made made over 20 phone calls to me in regards to scheduling even after I had explained to them the situation which I feel was being harassed by the phone calls; I believe I was taken advantage by them and it was a way of making money and by not having to refund my money . During all of this time now with Covid-19 going on I do not want to travel as well as the cost of gas and having to pay someone to drive me which I can not afford. I would like to be refunded my money after all this time.

I was told that I would receive points when I was talked into trading my timeshare from Branson into what I have now. I don't have any points showing and I paid this loan off minus the ten percent down that the representative was going to be taken care of. According to my papers I should have over 300000 points.

I tried to contact the guy who sold me this, but he has yet to help me. Joey Sutton from the resort in Chattanooga

My email is hinson. [protected]@yahoo.com

I am blown away by Capital vacations and their customer service! After getting manipulated into a contract in 2020 we’ve been trying to get out… basically since 2020. Trapped in an ownership we can’t use, we have made call after call to try and get help. Finances have been tight and our credit has been hurting,we were getting texts from Capital saying they wanted to help, so I called and all they talked about was a “settlement” but for an amount we couldn’t afford! We went back and forth with Capital a few times and not knowing what to do scrounged up enough money to get them off our backs for a whole month and the very next phone call asking for help she says “oh no that was never an option, you would never qualify for settlement, that never happened”. Such gaslighting! We paid three thousand dollars for help and still can’t get out and just get lied to. If you’re thinking about putting your trust in this company… don’t.  

Bought the points thinking I was getting the deed relief (#1 reason for me to join the club). As I did not want to burden my kids with the liquidation when we pass away.

Bought the owners workshop and attended almost 6-months later at Pidgeon Forge. Really wanted to figure out the use and could not log onto the Capital Vacations Club website. Lots of phone calls, no resolution to my inability to log onto the website. Figured I'd wait until our owners workshop to fix the log on issue. Low and behold they then informed me that the purchase of the Capital Vacations Club did not put my deed into their trust.

Been talking to the Sales Manager at Stormy Point in Branson, "A W", luckily I ran into the operations manager "A C J" as A C J must have bugged A W to call me.

I was told my case had been escalated. I'm assuming their idea of escalation is ignoring people.

I needed to make a reservation and the helpful person asked if there was anything else she could help me with. I recanted this entire case. To her credit we managed to get my log on fixed. Thanks for that. FYI your website needs to improve as we cannot see the new Tier1-6 to see what trades are in system and available. The short time Frame stay/deals "GO" is still not working..

I write to you today to let you know my contract was written in 2021, June 22 and here we are one year later June 21, 2022 with no attempt to resolve this.d

We went to their presentation on Wednesday. The presentation was fine as well as the slide presentation. We took a tour of the property after informing our salesperson that we had tickets to shows at 1 pm. This was a 10 a.m. presentation. The presenter came to our table, would not take our "NO". Said they would pay for our show we were going to miss (which they did not do) and kept us from leaving. I will NEVER have anything to do with this company ever again. We were not treated with respect and actually made us very angry.

I have been misled to buy into Capital vacation with false information. Said I can use my points and go anywhere I want. I can’t do or go anywhere with my points and still not pay more than I could with my travel agent. Nobody can seem to fix or clear this up. The seller won’t even call us back. And nobody will give me a number to the owners? I was scammed and now i’m mad and want my money back! If this doesn’t get resolved soon I will get a lawyer and everyone will know how terrible this company is!

Purchase on 5/20 at a baseball game. $200 purchase, I did not activate. Upon signing up I did not receive any information regarding the purchase just a blank folder.

Tried to contact to cancel 5/23 . Called the listed capital vacations number 3 times . Each time representative guided me to call me different numbers each time. [protected], [protected], was told [protected] was the marketing department and they handled cancellations. I have 10 days to cancel from purchase date to receive a full refund. Each phone number I was advised to call resulted in being on hold for 5 mins + and sent to a voicemail . Emailed [protected]@capital vacations- no response. Please cancel my purchase before it is escalated.

I was told my 40 dollars to “reserve” my spot at your “presentation” would be returned. I got up and went to the 830 am presentation at Silver Lake in Orlando. After being served cold jail food in a styrofoam box that you called breakfast, I spoke with your sales person and went to the video hostage session with the Sales Director. When that was over and we had spent an hour as hostages we told pur sales person we had no interest. She said she had to tell her Manager. The TO! Shame on you. When he asked. What was going on? I told him we had no interest. He then I formed me that unless I wasted another 30 minutes of my vacation as his hostage that he was keeping my forty dollars. I consider this money to be stolen at this point. I was told it would be returned if I attended, which I did.

Since I am retired with time on my hands now I will be spending my days on my computer preaching to the world about the criminals at your company.

Enjoy that 40 bucks. Let me know how how you enjoy a thousand negative reviez and poss!

On 2-10-18 I purchased a package from Capital Resorts for $329.00. I am a senior citizen and my son was stationed at Ft. Knox, Kentucky and he was going to drive me to Pigeon Forge, Tenn. but he got orders he was being sent to South Korea which has turned into 4 years he has been stationed there. I contacted Capital Resorts and they kept calling me in regards to scheduling another time to come. I told them I didn't want to schedule because of the situation and just wanted to be refunded my money but they would not. I filed a complaint with the BBS but that didn't help at all. During all the time after I sent the money to them they harassed me and I could not give them a date I could come because of what was going on. During all of this time I could say that they had made over 20 phones calls to me in regards to scheduling even after I had explained to them the situation which I feel was being harassed by the phone calls. I believe I was taken advantage by them and it was a way of making money and not having to provide me my money. I don't want to go now because of the Covid-19 problem which I would not feel safe at my age going. I realize this was sometime ago but still believe I should have been refunded my $329.00

we joined them around 2015 and payed $7000 for 2 weks worth of free vacations to any part of the world (they claimed)

First we wanted to go to London from Florida and they could find us nothing over there - so we paid our own way

On return we called up and complained and they told us we needed more points for another 10k which would give us many ,more points for a higher monthly service charge- we fell for it and paid them

Tried travelling to Jamaica a year later-- same problem- no accomodations found so we paid our own way.

Complained on return- told we needed 300000 points for more money - but hthis time we could rent an apartment tha we owned thru those 300000 points anywhere and have a monthly income from it.

No go- we were not allowed to use pictures from the brochures so was not able to rent anything.

Finally we stopped paying monthly after having put down approximately 29000 dollars and asked for our money back and to get out.

No go- we finally got a group of lawyers(Montgomery and Newcomb) who vowed to get us out and even get some of our money back.

After 3 years with noting happening we discovers Montgomery and Newcombe was a scam who never even contacted Capital Resorts even though they gave us updates to the contrary.

Capital closed our account and put us into foreclosure- destroyed our credit and now tell us the only way to get any thing done to remove us from foreclosure is to pay them approx 30k in maintenance fees.

All requests to them in the last year have resolved nothing- we do not have 30k and do not see why after paying them approx that amount to buy the membership why we owe them anything.

So wea re stuck- no money back and credit destroyed.

My husband and I attended a resort talk at Silver Lakes in Florida in February. Our initial representative went through the whole 90 minute talk and we felt no pressure. We explained that for the past 10 years we have used Armed Forces Vacation club to stay at Silver Lakes and we were happy to continue that. At that point the manager came over and gave us the "bottom cost" with a substantial Military discount because the company is great supporters of the Military. I repeated to him our use of Armed Forces Vacation Club and at that point he said "well your not going to be able to use that any longer because our company won't be giving weeks to Armed Forces Vacation Club anymore to stay at Silver Lakes". I must say I truly was disappointed first that your company that I was told was such a Military supporter is pulling out of a Vacation Club that benefits our Military doesnt sound like the supporter of Military that you said you are especially since over the next couple days other people told me they were given the same offer we were that we were told was only for military but they were not military. And secondly that this resort that my family has gone to for 10 years and was owned by a company that has been offeing available weeks on a club site to our Military members has been purchased by a company who professes to be a great supporter of our Military until they can't seal the deal with a sale and is pulling out of a site designed to help our Military plan a vacation for their families. My husband served this country for 27 years of our lives and is a 100 percent disabled Marine who was injured defending this country and its sad that your company is removing our opportunity to stay at Silver Lakes unless we spend the money to become owners.

What I was told at sales office was all lies. Not one thing I was promised was true. They also added a credit card down payment which I never agreed to. This company is the most dishonest company I've seen.

These people lie so much they never can book they say they will call u back to set up your trip they don't u have to call them no one never know anything they are scammer and they pressure u with the lies that they tell they tell me that they fixed it for me I got the run around they have u pay fees that was not told to you they make it look so good for lest money but that's a lie they don't explain the real stuff to u I sign but u are there for hrs and sell you dreams then when u sign u still are charged for for using it they are fakes and I'm reaching out to everyone that I can find or will contact me to join this class action lawsuit I'm starting up they needs to be stopped now to not mislead people and surprise u with nothing then u stuck can't travel but paying high payment they they never explain your extra fees to u it took a hold week to book a trip then got the run around and never was able ended up paying for a hotel they say the hotel so Beautiful but a lot of them trash they give u bad information when u book I can never use it I was given lifestyle but they still after I complained that I was promised it took a hold week to be told that I have to pay to switch over points and won't get full benefits for the points but she don't know really how it works with the points if I switch them over they are lyers I want out now a few members are planing a boycott after the class action is set up to worn folks don't do it not worth it

I have been complaining about capital vacations and there Branson resort for 8 months with no reply. Summer of 2021 stayed at stormy point
Found out that capital took over resort. The lodging was horrible with bugs inside cottage. Ants in the patio. The pool was so dirty (and I have pictures too!) that after talking with manager nothing resolved we left 3 days early. We just couldn't stand the bugs and dirty pool any longer. Have called at least a dozen times with no reply. I want either a refund for the week or cancel this timeshare.
Also went to meeting to find out about capital taking over and the rep kept insisting if I don't sign paperwork they are charging me another $18000 for the timeshare. I was told I had to sign right then but wouldn't give me copies of paperwork either!

I am in the process of talking with attorney general over this business practice capital has going on.

I no longer want capital if they have these type of business policies. You can email me at [protected]@gmail.com. I want to find out what can be done about this.
Barbara Neff

I was sold a Capital Vacations timeshare and EVERYTHING I was promised by the salesman was a LIE. I feel the fact that I was lied to about all said means Capital Vacations is null and void for default. I will not pay for LIES. If your salesmen cannot tell the truth, you need to accept their sins.
I have sent numerous letters & left at least 14 messages and no return calls. I feel under all the circumstances Capital Resorts/Vacations (whatever they call themselves) has forfeited on this contract. All has been a lie and I'm not paying to a
scam.