Captain D's
Reviews and Complaints

Hi. I am so sorry to do a complaint, but the drive thru wait time is ridiculous. April 26, 2018 is when I came. I pulled in around 7:50, time now is 8:40. One car in front of me just pulled off because the wait is so long. I don't know what the cook is doing but this needs to be investigated. This happened once before. This is the only Captain D's in my area.

After getting an order wrong, taking 19 minutes (exactly) to deliver the wrong order through the drive-thru, and failing to give me a receipt, the restaurant then refused to give a refund (because there was no receipt).

The manager said her name was "Kiara Manager of Capt. D's", and was discourteous, unprofessional, and dismissive. The franchise owners — Mike Munshi, Shamana Momin and Sajid Patharwala. cannot be happy with the lack of quality, service, and accountability displayed by this underperforming unit. My own company is less than a quarter mile away but now I am the last person to announce I'll never go back due to the poor service.

They still owe me the cost of the meal, but at this point I will not return to the restaurant until it is under different management or ownership.

On 4/15/18 (Sunday) @ 7 pm at 1321 S. Noland Rd. Location in Independence, Mo. I wanted Salmon on the fish sandwich bun. I was told by the employee, "there is no key for that". I explained I would pay the $7.99 for a salmon dinner but that I just wanted salmon and the sandwich bun. They explained they could not fix it.
My job requires travel and I sometimes have to grab a sandwich and a salmon sandwich is easy to eat and travel from client to client. I realize many of your employees are unable to think outside the box, but with this type of behavior you will continue to run off customers.
I did not ask for anything that you did not have on your menu. I know inventory is a problem but this could easily be resolved by adding a salmon sandwich on your menu.

My daughter who is 16 years old was approached by an employee who is over 40 years old. The woman got in her face several times as my daughter tried to walk away she kept saying unruly things causing her to become more upset. The same woman who is Caucasian and mind you my daughter is African America, always picks at my daughter every time she works. My daughter ending up shutting down leaving work because she felt attacked. I contacted them and asked to speak to Melonie (the lady who got in my daughters face) they told me she was with a customer. I left my number and she never called. This took place around 8:30-9 pm on 4/14. No minor should experience bullying especially by an adult. If this situation does not get resolved, I will be seeking charges. My daughter will not continue to feel attacked at her place of work in which she loves working there. I am giving them 24 hours from last night to contact me.

On 4-12-18, we went to captain d's #3582 ticket#0418 located at 7369 two notch road, columbia, sc 29223. It was a horrible experience. The food did not taste fresh and service was horrible. We went inside to order our food. We got there at 8:25pm and didn't get our food to leave until 9:58pm. We never had a problem or complaint at this location before but I can't say that now. Not only did we not get our order in a timely manner but when we finally got it, it was one of the worse meals we had ever eaten. We ended up throwing our food in the trash. We paid $15.57 for a meal we didn't and couldn't enjoy. We ordered an order of fried green tomatoes ($2.49), an order of crab cakes ($3.49), and a fish and shrimp meal ($7.39) plus an additional.39 each for corn on the cob and mac & cheese and tax (1.42). Please investigate to find out why the service at this location was so horrible on this day to make sure it doesn't happen again. There were a lot of unhappy and unsatisfied customers along with us. I look forward to hearing back from someone from their corporate office. Thank you!

I went to your location at store number 3544 I ordered the 2pc chicken with the 2pc fish two sides the price for the dinner I wanted is $7.29 and I was given the dinner that cost $4.99 in which there's a different batter on the fish when I spoke with the manager she was very unprofessional stated that she was not going to void out of my order that she would just give me two pieces of fish she put the two pieces of fish in the container and threw it up on the counter I am a paying customer and I did not deserve that.
I will not be going to this store anymore and I will post my experience on Facebook .

I went in for an interview the black older grumpy looking manager said something about what i was wearing i just dont feel like it wasnt professional to out burst about my clothes because they wasnt fit for her ive worked in plenty restaurant&i dont think ive ever been talked to like that &judge about what i have on &she didnt even know im a good worker i dun been a manager before im an excellent worker &i just feel like that was discrimination towards me

Last night about 8:00 pm I went to Captain D's in Gardendale, Alabama. I pulled up to the drive-thru and waited a full five minutes...nobody came on the intercom to help me. I drove around to the pick-up window, and the employee just looked at me as she chewed on her gum. She didn't ask me what I wanted, so I asked her if I could place an order. She acted aggravated, scowled at me and said, "Yeah." I placed my order. She brought me my order, still chomping on her chewing gum, and just said, "Five forty nine." She took my card, and handed me my order and began to close the window. I said, "Thank you."

My name is Dianna Simpson, I was employed at Captain D's in Clanton, Alabama (#3774) from May 20, 2015 until March 9, 2018. During my employment I was hired in as an Assistant Manager and later promoted to Assistant General Manager. At the beginning of January 2018 our GM Sharon Lechantre went on vacation and never returned to work so I was put in the position to do my job as AGM and GM this was thrown into my lap basically with no warning. Tony Glasco would not assist me with anything that I had never done, he would always say I will take care of it but most of the time he did not or if he did it took him weeks to complete it. I had to remind him of things I needed him to do so many times I could not keep count anymore. I had no access to set up pay cards set up for new employees so I had asked him to help me get this done and he told me he would be at the store on Friday to help me but he never showed up or even called to say I won't be able to make it. I finally found a way to get them set up without his help. I had an assistant manager close one night and they left the safe open and the keys in the safe and I sent a picture of the safe to Tony Glasco but he never even responded to my text so when I finally got him to answer my call he tells me to just explain to the manager that they need to make sure that doesn't happen. I have always been told that is mandatory termination. I had explained to Tony that I had numerous issues with managers not doing their jobs and staying late in the store at night when I was not there and he would say he would talk to them but he never took the time to do so except for one time in 2 months and he did not even address the issues that I had told him about. I emailed my resignation to Tony Glasco on Tuesday February 27, 2018 stating that my last day would be March 11, 2018 and he called me as soon as he received my notice and asked me why and I explained to him that I'm doing a job of 2 people with no help from anyone and I am doing it for the same pay as my AGM position pays (11.71/hr) shift leaders are making 10.00/hr and will not do anything outide of running their shifts. Tony told me that he did not want me to leave and said he would talk with me more the next day but he never did. I also told him that I did not want to quit my job but I could not keep doing everything without any help from managers. At this point he has truly made me feel like my skin color isn't the right color because I am white and he is black. I have tried to call him several times on Saturday mornings due to equipment issues at he store and a manager that had a habit of calling out every week and he would not answer his phone and never even checked to see what I needed at all on those days. I came in one Saturday morning when I was off to do a truck order cause I am the only one at the store that knows how to do it and the MOD Liz was the opening manager that day and she was complaining about throwing out 3 pots of grease when he filtered that the filtering person from the day before left it for her to do. Liz has called Tony and he answers her calls all the time but she is the same race as Tony is and everything she complains to him about he would handle the issues for her. The last month of my employment when Tony came to the store he would speak to employees of his race but he would never even say hey to me or speak unless he needed to ask me about something pertaining to the store and even then he would have an attitude. On March 9, 2018, Tony Glasco came to the store and when he came in he spoke to Liz Blackman and Cathy Campbell he was even laughing and picking on them but never spoke to me. He changed some signage for the store and then ask to speak to me so i walk out in the dining area and sit with him at the booth and he tells me that he knows my last day is suppose to be Sunday but he is changing my last day to today that he takes resignations very seriously he will pay me my 50 hours for the week but I can clock out and leave my keys now. Tony lied to me because I was not paid for my full 50 hours. Tony would not even let me say anything said I could leave now. In the total amount of time I worked there I was never written up for anything and I only called out on 2 shifts and even made up my hours the 2nd time I called out. I did not deserve to be treated like I was I have always given 110% on my shifts and even been available on my off days. I will be sending a copy of this to my attorney.

Dianna Simpson

Me and my wife was in the captain d's in Norfolk va on 3-24-2018. The food was great but my wife had a question about your 4.99 special you guys are running, and as the nice older gentleman with the white apron was about to answer one of your other employee was being very rude. What maid us upset was I think they got into it because he was helping us, which is not good customers service. The gentleman was doing all he could to take care of us and others in the store. They were loud and I could hear the other guy threatened to shoot him, which I thought was wrong cause he was just explaining how we was helping us. In all no manager or employees should be threatening anyone in this day and age we live in. After the guy left, the manager apologized for what just happened and offer us a small drink for the inconvenience. My wife hates guns so we got our food and left. I am writing because that type of behavior should not be tolerated thank you.

As a manager you are not supposed to bully. And pick favorites there are a bf and gf the manager Love's. Since I made Shaun's actions known to you. I done it too soon bc he now thinks an employee did it. Instead of asking me for help and what to do. He is now being sent home early and spoken to like a dog. The employee just takes it bc he has been there a lot longer than Shaun and Brandon. Brandon is using the fact he is the youngest manager to walk all over ppl. If they won't stay they get wrote up. I'm disabled and wish I could work there and stop the madness. I'm sorry to bring this to your attention but ppl are not being respected. Something happened bc they are getting ten minute breaks so Shaun has found other ways to be mean. When does it stop and Brandon is right behind him. Bc of age and ego. Thank you for at least reading this ppl will continue to walk out and you need to know the real reason. Thank you

I wasn't very happy with my service but I was given a refund for my meal. Employees didn't seem to care about their guests or how they performed during work. I didn't reslky eat much of my meal didn't taste good like they usually do, more of a burnt taste to the fish I enjoyed the shrimp that came with my meal the okra definelty needed cooked more I'd just like someone to be notified about the service at the captain ds I went to. They really need to improve their service, friendliness, & cleaning because the place was nasty food all over the floors bathroom were disgusting horrible place to eat at when it isn't clean table werent cleaned off properly. They need to work obviously

Order#0109 Captain D's Store3638
Date: 3-19-18
Client # 007
This is the second time this has happened this month did not complain the first time although my meals were $18.55 giving them the benefit of a doubt.
The food was not cooked well, The rice was cooked hard as a rock with a clog of green stuff in the rice, Maybe a half piece of baked fish, Broccoli was not even cooked, The okra and roll were alright but at this point I again threw the meal in the garbage and so did my husband reminding me to never eat their again. The girl at front constantly talking to cook baby this baby that. What is happening to your good food and nice clean people who worked there. These were the most disgusting meals I have ever had in my life time. They even looked bad, kinda scary to know what there trying to put in people's mouths. Also two people brought their food back stating it was undone and also wanted their money back on disgusting meals. The only resolution is my money back I will never eat their again. A Disgusted Talladega Loyal No Longer Customer.

I was in captains d's In Chesapeake VA Western Branch Blvd, I ordered sampler and a two piece fish. The young man taking my order Siam I will get a side salad with my order. Once my order came up I didn't have my said salad. So the young ask the manager wee was the salad so she started Yelling at him in front of a store full of customers I didn't get the order wrong. So the
Young Told my wife that she is going to start yelling at me again like he was scared of her so me and my wife said don't worry about the salad and we left out of the store.

yelling

On March 15, 2018 at 19:58 hours we ordered $25.73 of food. At 20:38 we still had not received our meals. Upon inquiring we witnessed the on duty manager acting quite silly, performing in the back area. He was using fowl language. Apologies came from the 3 young ladies trying to service the front end. When we did get our meals, food was cold and order incorrect. When I tried to address the on duty manager, he refused to speak stating he was busy, yes he was busy talking on cell phone. Our food went to garbage it was obvious that manager didn't care. Out $28.24 after tax. Order #0311, Store 364759, Allmaville, Tn

Deborah Lenoir
[protected]

On March 14, 2018 I ordered 3 dinners in drive thou. When got home noticed the shrimps were missing from white fish and shrimp meal. They told me to come back and they would give it to me. I asked for free desert for having to come back. Manager was so nasty and told me was only giving me shrimp. I told him person at window should have checked order. I had to burn gas to come back and get it corrected. He was so nasty and said all I was getting was shrimp and he did not have to do that. I informed him had already paid for this and he was not giving me anything. This was store on Normandy near lane Ave. Was very dissatisfied with his negative attitude.

On the night of March 14th 2018. My wife and I visited a Captain d's restaurant on 103rd St. In Jacksonville, FL. I was pleased to see that Captain D's were open to 10pm because I really wanted seafood and it was the only restaurant serving seafood still open near me. I arrived at Captain D's at 9:45 and pulled into the drive thru behind 2 other cars. Immediately 2 other cars pulled in behind me. There were 4 cars in the drive thru at the time of my being there prior to closing. Once I reached the speaker I waited about 5 mins to be greeted but never was. Unlike the lucky car in line before me. I then pulled to the window and the young lady at the register immediately told me "Sorry we're closed". I then asked "Is this Captain D's policy to close their restaurant while customers are still in the drive thru line?" She looked puzzled and asked "Are there customers in the drive thru" as if she didn't know. I informed her that there was me and another car behind me. She gave a nonchalant look and said "Well we are closed" I could not believe that she had shut the doors on the customers like that. I've never witnessed such laziness and unprofessional behavior at a drive thru restaurant before. She literally shut the window in our faces. I was compelled to write this complaint because this whole ordeal just ruined mine and my wife's night. Please address and rectify the problems at this location. Thank you very much!

Jacoby Tuff
904.888.4636
[protected]@gmail.com

Well i'm guessing the manager name is tammy, but whoever she is, she was very rude and not helpful when it came to fixing my food order. I think as a manger you should do whatever you can to make sure your customers are well taking care of and are happy and will return. As for me I willnt be returning do to her lack of friendliness and management skills. They was horrible and I never eat at the captain ds again in athens, al.

On February 17 /2018, my wife and I was wanting to stop and get some Southern breaded style badder fish. When we went to order they were all out, this was only two hours after opening and already out of a certain type of fish that's been advertised on TV. ( Poor Management ) While we were standing in line, here come two people in the store, one on the front line and one too cook. Both of them came in from taking out the trash, pulling the trash can behind the front counter and went right to work without washing their hands. How gross is that, several people seen it and was talking about it, and it didn't seem to bother the employees at all. Some did leave and some stayed.
My wife said, she wasn't going to eat that food, I drank my Dr. Pepper and went back for a refill, so I talked to the person, then finding out she was the store manager, which is even worse, those people need to set examples, but don't care, no wonder people get sick.
After speaking too her about it, she said, I did wash my hands, myself and another guy both told her that we both seen her and the other person go right back to work, their in front of us ( No where to wash your hands ). After talking with her it seen liked it didn't bother her. I responded back and said, we caught you in the act, quit trying too lie about it. She then got mad and went to the back, after she realized she was in the wrong.
The next day, I called the Area Director (Rodney Poston) leaving him a message about what happened, and didn't even hear back from him.
That right their goes to show the biggest lack of concern for the customer. People like that should not even have a job, if they can't follow up with a simple phone call to at least say, I"M SORRY but nothing.
This store was in Clarksville, IN store number 3567

My boyfriend was just made to wait 25 minutes for some french fries and funnel cake sticks on purpose by the GM of the Spartanburg location. When she fixed the order she said to my boyfriend "now you know what it feels like when the customers have to wait". My boyfriend was not on the clock and he paid for the food so he was a paying customer at that time. Whatever he orders he deserves to have it in a timely fashion just like a nonemployee. Yes, I am so angry because whatever problem she has with my boyfriend working there is something that should have been settled when she started working there, but to treat my son as if he has anything to do with their problem is wrong. Yes, I took the food back and got a refund, not one time did she ask me why I wanted my money back she didn't even apologize because she knew she was wrong. Yes, this is his mother making this complaint because this is wrong and I want something done this is not the first time she has made my son wait, but this is the first complaint I have filed. She is very rude, very unprofessional, and she has no work ethic or customer service skills. If this was your child what would you do? The remark that she mad to her own manager was unprofessional, to say the least, it was rude, and not something a GM should say period let alone with others in the store. This happened on 02/25/2018 @ about 7:15 pm. Just to give you an idea of how long the wait was. I asked my boyfriend to place the order while we were on the phone because I figure it would be ready by the time I got there to pick him up. I got there and the order still wasn't ready. I left and went to the store across the street, and she didn't give him the order until I got back. It takes me about 15 minutes to get from my house to the store. I am fuming because you don't get to treat people any kind of way you want, and something needs to be done.