Captain D's
Reviews and Complaints

August 14th, around 7ish there appeared to be just two people working. Grill came from out of parking lot couldn’t tell if he was clean. Waited like 15 minutes, and the food that we received when we made it home was horrible. Fries and fish was burnt. There was extra fish in container but they were all burnt and looked refried. The fish on inside was barely there and the fish was hard. They said next morning they would remake it when I informed them, however upon picking it up, I had to wait 20 minutes as I watched everyone else order come up, they said they were short staffed, the service is horrible and the standards I’m used to from captain d’s should be upheld. How bad was the service? I’m expressing myself now… pretty horrible. Thanks

I visited the Bluefield, West Virginia Caprain D's after church today (August 14, 2022). This franchise has been going down hill for some time. We are regular customers visiting every Sunday. There are six of us that visit each Sunday. Today when we arrived the Restaurant was so cold it was unbearable to eat in the restaurant. All the other customers were complaining. We ask the Assistant Manager to turn the Air down so it wouldn't be so cold. He said he would when he had time. We finally went to our cars to finish eating. The air was never adjusted as promised. My husband had to visit the restroom. The floor was so slick he slipped hurting his back. We acknowledged the restroom being very dirty too. The ladies bathroom was the same. There are small children that frequent the restroom - It is too dangerous for adults - Small children would not be able to stand on the floor without slipping. My husband is a senior citizen (Veteran) . His back was hurting badly when we left the establishment.

We have complained to the manager "Bobby Swim" before but none of the issues have been addressed. If this continues our Church group will discontinue to visit this establishment.

Last week and again today I went thrrough the drive through and the same individual (Marissa is the name on the receipt) was at the window. Neither time did she even say thank you kiss my butt - nothing. Very rude. I tried to call the restaurant approximately 5 times to speak to a manager - no one would anser the phone - after numerous rings it went to a fax machine. I will not go back! Do you not have certain standards to which your employees have to maintain i.e. friendly, appreciative, courteous?

captain D"s 3669, order 0135 time 20;26 on 7/29/2022 ordered 1 seafood feast, fries , okra, food was extremely greasy undercooked , there were not one customer in the restaurant! we spent $42.14 for un edible food, we have always enjoyed eating there! the lady that took my order was extremely nice, although the young cook seemed very bored, and didnt seem happy about cooking the order! my email is [protected]@yahoo.com

I went to the drive thru and the employees were nice.

When I got home only 5 minutes away. My food was cold and just thrown in the box like trash. I eat there every week and this time the food was terrible

CaptainD's 3407

Restaurant 9335 Kingston Pike

Knoxville Tennessee 37923

[protected]

8/3/22

20:39

Order #0199

I was expecting it to be constance.

On 7/31/2022 we visited store 3675 in Ozark Alabama. Was told to hold on for a moment. 14 minutes later still sitting there. We decided to go in and was told the intercom didn't work. As we ordered another car arrived and the cashier answered and said now it's working. Other times we visited there the management was outside smoking at 7 pm and stated they were closed. Other times was visited and was told they had no Fish Sandwich buns and been out for 2 months. All employees have a lack-a-daisy attitude and poor customer service skills. It's a wonder why there is a sign asking for management help. Best suggestion is to Hire Management minded employees instead of turning a business over the teenagers and expect for a positive outcome. Are if this continues why not close it like the other businesses that provide poor service and move on.

7/29/2022 12:09 PM. when we pull to the window the young lady wouldn't speak-up .when we had to holler @ her to get her to talk louder. she then became very rude, when we got to the window to pay ,she didn't say thankyou or your welcome so my husband said very loud that they needed get better employees. this is the last time for us to go there. We will go to the one on Almaville Rd. your service sucks. we have complain three time and nothing has been done .we are told that they will send us free meal coupons. we are still waiting and it's been five months.

I was at Capitan D's today at 6pm and I ordered 2 pc. fish dinner for my wife. When I got home my wife opened the container the first thing wrong was the fish size was smaller than normal. When my wife started eating she cut in to the fish and it was mostly breading very little fish. Also the green beans was to much pepper and very little beans. Fry was over done and hard to eat.

This is the third time with these issues.

I went to Captain D's in Perry ga. I ordered 2 3piece batter fish meals with fries and okra and a white fish meal with crab and shrimp. The orka was nasty taste old the fries and fish was cold. The girl Kesha had a nasty attitude and wouldn't refund me my money. We eat there all the time. I spent to much money to be treated the way I was treated. I had drivin 20 miles to get. I had to go spend more money to eat.

On 7-9-22 at store#3837/ 7690 Moffat rd. Mobile Al. I had some of the worst service from that store ever. First of all the cashier was obviously not trained properly. She did not even know of the sandwich I was trying to order. Also there is a campaign, that states free shrimp if this order is not told by cashier to you, well I got it but I paid. So that promo is a LIE! She struggle to take our order. But on her behaved she was nice and polite. The customer before us, order was incomplete, so when our order came we wanted to check it out. Yes behold! Short part of our order as well, the cook forgot to include the chicken. I looked at my spicy fish to find it over cooked to the point of having a burned taste. I ask for another while the rest of our order was getting cold. Guess what, fish still crispy and dark. I gave up. While eating it all I could say is the grease is way over used, which probably added to the burnt taste. The store needs a visit from someone that can get things right. I will not return to this store anytime soon. BK fish is better and cheaper than that crap of a plate I got. Training and customer service and a willing to do your job right is not what this location is all about. I say drive on down the rode and find food else where.

My husband grandbabies and I stopped by the Carlyle Ave in Belleville Illinois on July 15th about 6pm tonight. I walked in and was surprised how dirty and how it smelled. I walked to young lady to place my order and she was on her phone. I started to tell her what I wanted which was white grilled fish and shrimp skewers. She barked we are out of shrimp skewers. So I asked if I could get another piece of fish instead she said no. Picked up her phone and walked to were food was. We walked out . I always liked getting stuff from this location but we don't plan on going back anytime soon. It wasn't crowded now we know why.

07/14/22 Tuesday Captain ds 3834 @ 1:20pm on Monroe St, Tallahassee fl is terrible, I could enjoy my lunch for the free concert that the staff entertain us with. They were so LOUD I could hear my on thought. The music were not good for anyone ear to listening to. I heard one staff sing I have trust issue and the Manager where there that the worst part. then another customer came in later complaint to the Manager about their Experiment . Terrible staff and service, need customer service training

thanks

On 07/08/22 I went to your restaurant in Lawrenceville, Ga. store 3707. First they left off an order of 2 piece fish and tea, so I had to go in to order them again in the restaurant. Then when I got the food home the food was tasteless (green beans, fish, baked salmon, fries) and was over cooked and tough. Not just the fried fish but the baked salmon as well. The tea was sour tasting and we could not drink it. We couldn't even eat it. It was the worse experience I've had there in years. Also I was very upset you discontinued serving clams.

My husband and I usually go to Captain D's in Paris, Tennessee at least a couple of times a month. We went today and the first thing we noticed was a very healthy lady that took our order. She was just very sloppy and we couldn't understand what she was saying so we eventually just accepted whatever she suggested. The counter was extremely dirty. Something was smeared on the side and lemons laying on the counter. The counter had not been wiped down in hours. [censored] had dried on top of dried [censored]. The lady brought us our dinner and as she placed our food down on the table, we noticed she had sores all up and down her arm. Mosquito bites? Not sure. I went to the bathroom to wash my hands and the bathroom was awful. The floors were very dirty, garbage running over and the commodes had not been cleaned in months. There was smeared poop on the back on the commode where someone had sat to use the commode and didn't clean themselves well and it smeared on the back portion of the seat. All of this combined, we just couldn't eat, we got up and left. I couldn't very well take a photo of the lady's sores on her arm nor could I take a photo of the lady that took our order. The only good thing I can say is the lady that brought our food, the one with the sores on her arm, was very nice and polite.

I ordered a 2pc fish and chicken with fries and mac and cheese through BiteSquad. My food was horrible. The mac and cheese was cold extremely cold. The fish was soggy and so were the fries. i paid $24+ for a meal i couldn't eat. I tried to call the store but they won't answer the phone. I would like a full refund ASAP. I didnt think about taking pics i just threw it away. My name is Nivea Early and i can be reached @ 501.243.3924 or [protected]@gmail.com

My family wanted Captain D's for dinner, didn't think they were open, had to get out of the car to check door, no customers, note on the door closing early due to staff shortage, we were the only ones in there and all the tables were dirty, the bathroom was dirty! My green beans were VERY salty, and my fries were cold and stale! My fish was good and hot, but when I went to the front to talk about the fries had to yell for someone, and when I got home, I got sick from the food!

Me and my wife ordered the fish and shrimp sckeFood skewers 2 sides and a large use tea x2. My 2 sides where a loaded baked potatoe and green beans my wife 2 sides where a loaded baked potatoe with Mac and cheese. First off the fish was undercooked along with the rice it set on. The sides where like they where stored in the freezer . the under cooked lemon peppered fish was too salty. The loaded baked potato was far from being what it states on the menu board or resembles anything like it's picture. The iced Tea was not iced but warm because of the lack of ice. The meal totaled out to be $31.17 in which I really didn't have to throw away due to the pandemic. Ive never done any complaint on any restaurant every but by God that store is atrocious from top to bottom . it's like they don't care about the hard earned money that the citizens bring to that store. My rating for that store would be a 0.1 out of 5* that's how bad it is and every platform on Social Media will know of this place and to stay away from that Captain Ds in Vestavia AL.

Order placed and picked up @ Captain D's Restaurant at 4404 Elvis Presley Memphis TN 38116

Order # 102/509046

June 21, 2002

2:40pm

Two orders of oysters were not available 3.99 X 2 = 7.98 Manager indicated she could not refund me the amount I would need to seek refund from where order was placed

payment-credit card

Thanks so much for assisting me with this situation

Carrie Clark

3686 Hermitage Drive

Memphis, TN [protected]

clark.[protected]@comcast.net

[protected]