Carrefour
Reviews and Complaints

Dear Carrefour Team
After warm greetings
I have an issue that have been repeated several times which is the wrong labeling on Products as attached 2 photos the product is the original Dettole 400 it is written on the promotion label 29.95 and when i got to the cashier i found it with 55.95 which has been repeated several times before this time i insisted to complain as it such a huge embarrassing situation i was in while paying for my products on a side note i have been a loyal customer to your respectful Brand but with this issue i am considering to shift to another hyper market i am waiting for your kind reply and feedback
Thanks for understanding
Mohamed Tarek Abdel Aziz [protected]

Made a purchase and my order never reflected .On calling they tell me it will be refunded not even saying when.Spoke to them and was now as if I am the faulty firm and they are my customers.
They don't even send a message to say the order is to be refunded and yet, promote ads everywhere on how they are the best .
Huh
Worst experience ever
I don't know if I'll even get my refund
Tired of calling .

I have purchased an apple phone 11, from carrefour online store. But the phone was not working properly after some days of use. I have complained many times to the customer care support team, and they have created at least 3 of my complaints (757668, 757063, 761082) and they have informed me, the item will be returned and they will refund me. But then after 8 days, no one contacted me. I was followed up with the customer care team again, one miss, Merna told me the complaint expired after 8 days, so she will proceed with a refund request and I may receive the refund amount 8 to 14 days later. But then there was no replay. Again I called the Customer care team for the status of refund, one Mr. Majid, was telling me another story, I may contact the apple store and give the phone for repair. I am very disappointed, when I purchase a new phone and within a week, the phone is dead, and seeking for help, misleading the customer many times and later with no proper answer, they ignore the customer. I trusted the carrefour to purchase the item, and carrefour sold me a refurbished model as a new one and the phone is not working now. And as a customer, I have to run behind all these now. It is very disappointing and frustrating. Still the phone is dead with no touch screen working and no speaker working.As a customer, the supplier is carrefour, and sold me a refurbished model and new one on the online platform. they are not ready to take the phone and refund.Refund note mentioned below in the invoice is:, Refund NoteThe items on this invoice are returnable by reaching out to our customer service on [protected] or contact us on this pagehttps://www.carrefouruae.com/contact-us. If the item is less than 4KG as well as less than Width40cm x Height10cm x Depth30cm, you can also bring to thefollowing stores.
Al Ain - Al Ain Mall, Bawadi Mall, Jimi Mall
Ajman - City Centre Ajman, City Center Al Zahia
Abu Dhabi - Al Saqr, Baniyas, Dalma Mall, Deerfields, Marina Mall, YAS Mall
Dubai - Al Ghurair, Burjuman, Century Mall, City Centre Meaisem, City Land, City Centre Diera, City Centre Mirdif, City Centre Shindagha, Dubai Festival City, Ibn
Batuta Mall, Mall of the Emirates, Madina Mall
Fujairah - Century Mall, City Centre Fujairah, Century Mall
RAK - Al Naeem City Center, Manar Mall
Sharjah - City Centre Sharjah

But when I visited Ibn Battuta mall, the customer care team was not ready to take the item from us. So as a customer, what is next to do with this phone now. We have spent money and the phone is not working and no no answer from any of the team. Please escalate this issue. I am not getting any support from the customer care team. Neither from store, nor from online team. Contact me at the earliest with a solution.
Thanks & Regards, Shimesh

I'm sending you this complain because your delivery service and contact center is the worste here in kuwait, i made an order On 09 of Nov, 2 items, one of it was delivered on the next day but the other is not delivered till now, i called your call center in kuwait so many times, but they are not providing any kind of service, they have no contact with the delivery team, they can't confirm when the order will be delivered, they don't have any supervisor or manager yto communicate with, every time they say we will send a request to hime in he will call you back within two hours but never happened, day before yesterday the delivery driver came with the wrong item, and he don't know what to do, he simply told me to follow up with call center
This is my phone number: [protected]
Please call me if you are interested to know what exactly happened with me as there's more details to be told.

I bought gas hob luxell lx 40 black order numbers [protected] & [protected] on line, after one month I received a message it is out of stock though during the month I kept following on line and the message I received was the order was on process. I guess there was a mistake in pricing the product on line that is way they refused to deliver, as I kept seeing the product on line after they decline to deliver.

I ordered order in Wednesday then carrefour take the money from my visa in Saturday I received the order today with missing items about 310 pounds while the whole order is 514 I called customer service he only write a complain ?! Where is my order ? Why no body call me and tell me ?! Why I'm waiting for 3 hours without knowing anything ?!😡
Dr.Hatem shafik
+[protected]
Order no. [protected]

I have placed an order for grocery items last 2/11/2021 with order number [protected] via mobile application. It was divided into 2 shipment the 19items were supposed to be shipped that day from 6-7pm (labeled Now delivery) then the 10 items shipment on the next day. 3/11/2021 I received the 10 items I ordered but did not receive the 19 items which cost 184.93AED. I called customer service and was advised that they created trouble ticket for it with reference 735533. I called them everyday and even sent an email via their mobile application and did not receive any response or call back from them. The agents kept on saying that a specialized team is already looking into it and will give me a call back which I did not receive. This has been very frustrating especially when I saw the comments on their FB page regarding bad customer service and unshipped orders that were paid and not refunded for months. This must come to an end. Carrefour is scamming people already. I want to know how I can formally file a complain for future consumers.

Thank you.
Regards,
Kate

The prices which I purchased on from the mobile app for Nestle water package was EGP 40 while it was surprise when I received the invoice the price was changed to EGP 46.5 which for sure will affect the transparency policy of Carrefour and also the trustable image of the organization.
My order # is [protected], which I cancelled it in spite I was a regular customer since Egypt branch introduced the mobile app.
My email is [protected]@hotmail.com and cell phone is +[protected], if you need any more information

i order online in carrefour my order number [protected],
order date 11 october fist they said will reach on 16 after that nothing update just showing order placed,

Called many time every time they took all information like mobile email and saying will update you case ..

very upset with service ...

Regards,

Discount offered by bank not applied during purchase and the same was communicated with customer service agent and the agent told to purchase item then he will resolve the issue was her answer. But after purchase no one responds to me just given a complaint reference no. This reference no is open from past 2 months . No one is responding. Ref no. 460826. Poor service from customer agents.

**BEWARE**
Never ever shop with them online. They are a bunch of thieves. Placed an order with them on 08th of Oct with delivery scheduled for same day between 08-10 pm. Waited all evening with no delivery and when I called the next day, the ridiculously pathetic customer service staff answers saying I don't have the system to see your order number and their is no pending order linked to your email address.
After disputing for an hour with this staff and simultaneously disputing with their whatsapp service agents where i shared the screenshots of the order as well as the debit proof on my credit card, they decided to raise a complaint for refund on 09th of Oct which has still not been refunded (which as per them would take 2 working days)

Since the 9th have spoken to Ghada, Ahmed, Elizabeth, Sara - absolutely unqualified customer service agents and 2 managers Asser and Nourihanne (even worst leaders)
Nourihanne being the worst of the whole lot who I spoke on the 12th and who shamelessly confessed that all her agents and the manager Asser have been giving me wrong info since the 09th that the refund takes 2 working days from the day of compaint, when it actually takes 6 working days. So technically my refund should have been processed by the 15th and guess what it still has not been credited. Absolute bunch of thieves and fraudsters ruining the name of such a fantastic international brand. Compaint number 626252 and 625921

I got my order 1 day late with 14 missing items. I already followed up twice with customer service but never got a call back and the issue is not resolved. The issue was every time escalated to the concerned party but it stops here. Carrefour is the worse service ever specially when it comes to online. No follow up and not professional.

The delivery was over an hour late, finally arriving after 20:00. The order had one wrong product, a 4 pack of 1.5l schweppes agrumes, should have been diet, but is not. Worst of all, Gerlinéa Mijn Maaltijd Afslankrepen Chocolade Smaak, one of the most expensive items on the order is entirely missing. You've basically stolen money from me. What are you going to do about it?

On my new phone I tried to log in to My Club. I was told my password was incorrect and a code would be sent to my mobile and email address. 10 minutes later a code was sent, too late. I tried a few times, same issue.
I tried contacting you in a message but as usual there was a problem. I called customer services, I was told the code will only be sent to the mobile number not email, despite having received 4 codes by email!
I informed the employee that the last 3 digits are incorrect and 2 digit is missing. He told me I have to re-register and all points would be lost.
I tried to re-register and even though I entered the correct mobile number i received a message to say this number was already in use and to log in not re-register.
I am not able to log in or re-register.
Hopeless.

I have made an order for I Phone Xs through the mobile App in UAE on 2nd of October, estimated delivery date was between 3 and 6 of October. today is 10 of October, i haven`t recieved the device yet and i called the call center many times and every time i call i get different information. Today is 10 of Oct., i haven`t recieved the device yet and i called call center many times and every time i get different information. today durring they said, device not yet recieved from the distributor & they asked me to cancel. if I wish. I ordered this mobile for my son for special ocassion that was on 8th of october. i missed to give him a gift.
please contact me on my email [protected]@hotmail.com or call on my cell phone: +[protected]

The worst repeated delivery services and no response to any claims made through the hotline.
In addition Egypt site stopped sms and messages claims. Just allows hotline claims which is one side with complete negligence.
Hassan Abouraya
+[protected]
[protected]@abourayaconsulting.com

Order No. : [protected]
And

Order [protected]

Carrefour does not know about the customer rights.

Dear Carrefour,

Sorry to inform that this is the first time any company is providing worst services, Even the manager doesn't care about the customer and telling that he is the management.
He really don't know what is the customer service.

I want to know only let me know why there was no call from carrefour. I have placed an order on 25th of last month Complaint# 581435

Till now no body give a call to even say sir we are cancelling your order or when will you get the items. I am the one who was requesting for calls and follow up.

I swear To God.

I have not seen worst service ever like this and no body is there to help from carrefour.

Please contact me on the below if there is someone really concern about customer satisfaction.

[protected]
Email: [protected]@gmail.com

I really need to talk who really do care about the customers, from head office as retail mangers are treating like a fish market.

I bought the Mandine microwave from Carrefour two days ago.
I have come to install it today only to find that the instruction manual does not have an English version/translation.
I have been online to try and resolve the problem but unfortunately i cannot source any microwaves made by Mandine.
Please help with an English version handbook/manual for this product.
Thanks and regards
Norman Croft
ps my email is [protected]@hotmail.co.uk

Hello,
Let me introduce myself as someone who has just relocated to Dubai with family and was very much excited to shop from Carrefour for the first time.
I purchased Electrolux stove (gas burner) from Carrefour Dubai festival city store and was promised to deliver on September 25 which did not happen. no response from poor customer service agent.

I purchase a Carrefour Chocolate product yesterday 22.09.2021 with the following details :

Barcode [protected]
10 2021 C
L 0289 M3 21: 08 03

I was surprised today (23.09.2021) when I see a live worm crawling. I went to Carrefour Al Ghurair Branch, I was so disappointed on how they handling this kind of situation. I am not after for the refund but more on awareness.