Carrefour
Reviews and Complaints

I ordered a fridge from the Carrefour online store in the UAE and it has been 6 days and nothing is delivered yet so I called the horrible customer service and they said there is nothing they can do and that Carrefour is not responsible for Carrefour online (Al Futtaim company)

I called and called for more than 5 days and nothing from them.

I ordered on 28/01/2023 and attached is the email with the invoice.

The delivery company ( Homewide) sent me a lot of suspicious fraud delivery messages and claimed that the delivery will take place on multiple dates.

Dear Carrefour Management,

Unfortunately for a very long time, we are unpleased with the quality and durability of the plastic bags that we carry our goods from you, as it's so fragile it and it does not take a few moments to worn out and scatter our stuff on the floor.

Please make it much better and more durable for our goods.

Best Regards

Mohamed Rabei

Kindly be informed that I am facing unacceptable incident with Carrefour Egypt.
For unknown reason they are cancelling my purchase orders few hours before the delivery time which is three days after submitting the order!
That’s happened twice, by the way not only one time, noticing that I was trying to complete the order for more than a week.
I have raised these issues to the call Centre who closed the call before completing the phone call at the first time and didn’t get me the required response in any of the other cases.

The only response I was able to catch from the call Centre agent that the first complaint was closed by the online team requesting the branch to handle!
Sadly, this is the first time I feel that Carrefour doesn’t care about customers at all and deal in non professional way at all.

I place the order on12/01/23 for the fridge freezer Fresh FNT-MR470YGQ and paid for the order online EGP 15.810.00 from a Visa card.

On 20/01/23 I Cal customer service and ask them to cancel that order because it is impossible to cancel online .they promised to sort it out as soon as possible.

After that date, I called them many times to solve the problem and each time I heard the same answer “we will cancel as soon as possible “ but nothing happened by now.

I need simple to cancel my order and refundnd my money.

kindly be noted that upon paying for a boiler from Carrefour in Egypt especially Alexandria i found that i have the worst customer interaction in the market, where the staff are not cooperating and refuse to help any customer with their request which shows Great negligence and laziness.

furthermore, their manager is Inattentive and incompetent in mange the stuff or solving any Complaint.

they have pushed me not to pay from them and I am forever not going to buy from any of their store where they do not have the human decency to care about helping the customer.

in addition the staff complaint about their wages which a matter that the company should take care of it and does not reach the customer

I will file an official complaint with Consumer Protection Agency, and this is for your reference and action as carrefour Egypt need to meet the stander that Carrefour promises world wide and accept.

I purchased Samsung QLED from Carrefour application on Jan 14 (during the 20 years anniversary offer in Egypt). The order was placed in Jan 14 and the offer was going to be over by end of Jan 15. Today Jan 17, I received this message:

“ We’re really sorry, but we won’t be able to fulfil your order due to circumstances beyond our control. If you'd like to, you can place a reorder request using our Buy Again feature from your order history.”

When I buy again, the offer is over. Carrefour did a very unethical action to hold the product until the price rises again after offer period. I called customer service who opened a complain but they said may be the cancellation due to out of stock. I said the TV in stock and at higher price now and Carrefour should act as an ethical company and guarantee the offer to the customer after purchasing it during offer period.

I am very upset at What carrefour did and this shows nothing but unethical behavior of a company that can not be trusted.

Dear All, 

Dear Carrefour Team, 

Hope to find all, 

As we know Carrefour has a good respect and confidense to the clients, Hope someone help me urgent. 

My issue is I bought on line in 1 Jan 2023 TV screen samsung 65 inch Au7000u, at this time the price was 10699 Eg pound, Order NO [protected] 

I put the address and other Mobile No to contact with to receive My Order NO [protected] 

These Persons are Ahmed Mohamed Salem his phone No is [protected] .

Or Manal Saeed Elshall her phone No is [protected] 

I paid the money by visa and and the send me me Invoice as it attached with the Mail. 

Last week I tried many times to contact them through their hot line [protected] no one respond to me. 

And alos I contact them through application contact Form many time, also no one respond. 

So today I get email from Carrefour Egypt that they cancel my order, and the new price is 14699, and it is available only in Elobour Branch. 

Even they do not contact me via Mail or any phone No to cancel the order. 

In 1 Jan 2023 the currency rate was 1 usd = 24.5 Eg pound. 

So the price is 437 USD

Now 1 USD = 30 EG Pound. 

So, even if they return the same money I will lose. 

Now the money equal to 357 USD. 

So kindly, Help me to get my order. 

And I am sure, you are a fair group to give me my right back. 

Mobile No and Whatsapp [protected] 

OR Ahmed Mohamed Salem [protected] 

OR Manal Saeed Elshall [protected] 

Waiting for your supports and Help. 

I’m complaining so badly that my order [protected] has been canceled and I called three times and no one helped me even the manager. I registered a complaint 3867748 and they informed me that customer care will contact you within 48 hours!. I paid for the tv the full amount 4 days ago and my order has been canceled due to the non availability of the product that doesn’t make sense. Also the customer service informed me to get back to the bank from 7 to 14 days to get your refund! I don’t want a refund I need the tv as requested. This is unacceptable and unprofessional

Please I need a solution as soon as possible

Carrefour Egypt I ordered a TV they first cancelled the order same day & asked to reorder & I did but they waited from 12 Jan till 16 Jan to cancel again on the delivery date & ask to reorder for the third time but they changed the price & when I called the holiness & asked why it was cancelled again they said because you ordered more than one time & reordered because the cancelled it

I have the right to have it the same old price as it's not my fault

Dear Team,

Good Day!
Kindly find the attached file as a reference I ordered from Carrefour Egypt. It should have been delivered yesterday 14/1/2023 as per the attached invoice which was not delivered and no one contacted me and no one answered at the call center since yesterday!
Order # [protected]
contact # [protected]
Contact name : Sohair Arafa
seeking your early reply.
Regards,
Mohamed Eldeghidy

Order No: [protected]
Placed on: Fri, Jan 06, 2023
Tracking Id: e5VlaEN214zWq2M8omKBMA=

I ordered a Samsung 58' screen during a sale twice through Carrefour mobile app, and each time my buy was confirmed and the money was deducted from my visa. The shipments were canceled by Carrefour without any given reason and the screen went out of stock, which resulted in me losing the offer.

I'm a good customer of The Carrefour supermarket in Georgia. I'm currently visiting from The United States. I'm staying in Georgia for almost one month.

I'm writing to you because I had a bad experience. I was with my wife in your Carrefour supermarket located in Downtown Tbilisi.

The Carrefour store cashier didn't give us the right changes when we bought the food and lemonades in one of your supermarkets in Georgia. The store cashier tried to charge us twice for just one shopping bag of 0.55 Tetris.

He was also very mean and said to us that"" they didn't count Tetris in that supermarket"" when my wife also paid for part of the food.

This is not the way cashiers should treat customers inside the supermarket. We also didn't get the discounts and the points in those purchases that we deserve as Carrefour Rewards members of the supermarkets.

Feel free to contact me if you may have any questions.

.

Thanks for your attention. Edwin

 Edwin

Hello Carrefour Team,

Here I am launching a complain about my order (received yeterday, January 03, 2023). I ordered 3 packs of product "Tea Millac" 910gms each, but when I received my order it includes 3 packs of the same product but 850gms each.

The MAF Carrefour mobile app os clearly showing the weight of each pack is 910gms then why I have received 850gms packs? Why your app is showing the wrong weight? Is this a new way of scamming people, show more weight and then send them less...

Please look into this and reply me ASAP.

I have attached screen shots, my order number: [protected].

Looking for your reply.

Muhammad Hassan Qureshi

Cell: [protected]

Lahore, Pakistan.

Good day,

I received a call today +[protected] and +[protected] on behalf of carrefour Burjuman Mall Dubai UAE. I win to claim the price I need to be in somewhere building to Burjuman 8th floor 5pm-9pm.I drop the call in the first mobile number she used, and she call me back other mobile number again to make sure, If I will come to claim the price. This is very scary and alarming. The way she talks she's on hurry and not so sure what she's talking. Shes using Carrefour to scam people. Hope so you will do quick action to this might lots of people will be their victims.

I have made a purchase of a salmon pricing 4.50 euros at the address 16-18 Rue Martel, 75010 Paris. I paid 20 euros and the cashier who was outside drinking with his friends came in and gave me back my balance of 10 (cash) + 2 euros (coins) + 1 euros (coins) + 0.50 (coins) = 13.50 euros and NOT 15.50 euros. He shoulda given me back 10 euros (bill) + 5 euros (bill) + 0.50 (coins). I know he had scammed me and when I asked him for the receipt and showed me the amount he given me back was 13.50 euros and not 15.50 euros he pointed at the coins and spoke ONLY french to me and I could not understand. I tried to show him that he was lacking 2 euros in the balance but he kept talking in french and gesturing to the coins that it was enough. He also had a couple of his friends outside and was acting like a THUG at your outlet. He was the only cashier at your carrefour city at this address 16-18 Rue Martel, 75010 Paris. Please I am highly disappointed that you hired such a thug that stole 2 euros from a tourist just because I could not speak french and he had alot of his friends there drinking on christmas. I think you should look at that employee as I have seen other similar complaints about this SAME cashier that is drunk while working. He is a THUG and STEALS tourists money while pretending not to understand how to calculate my balance. Please look at this seriously as your own employee is STEALING CUSTOMERS money and then he proceeded to play with his phone while I gestured him to give the proper balance back. This is my last time going to any carrefour in europe!

I purchased on 6th December amongst many items a pack of Glacé Clementines priced at 12.99 euros / kilo, with the pack price stating 4.88 euros. On checking my receipt once back in the UK it would seem I have been charged the kilo price of 12.99

Can the difference be credited back to my account?

I look forward to hearing from you

Kind Regards

Roy Marsh

I have called several times and complained about the non-delivery of my TV. No response from anyone. My complaint reference number is 3564087.

In the invoice number 6000308401712211302103 - the delivery date is committed December 3, 2022.

Very poor response and very disappointed about the service

I placed an online order for a washing machine on the 25th of November and untill this date we don’t have any communication from the seller about delivery.

I called carrefour for the past 3 days, they said the order have been dispatched and it’s delayed, they apologized and promised to have a communication as soon as possible, still nothing received no information and no delivery.

This is not professional from a company like carrefour to have unreliable sellers on their website and before I made the purchase I called and got reassured by the customer service that buying the product from the third party seller is as reliable as buying it directly from carrefour which is why I decided to make the purchase.

Reference number for the complaint is

3546624 And although I made 3 calls the past three days I received only one message stating the request number.

Looking forward to get an update about my purchase at the earliest

INV NO 6000808300602211211810

PURCHASE DATE21/11/2022

CASE NO [protected]

I purchased and trying to use the same 23/11/2022, but suddenly the display has some problem and i reported and return back to customer care.

so, they are saying it has to be sent to apple service and wait for 7 working days.

As of now they can't give the proper feedback

Today 23/11/2022, I had 3 different issues.

1- I received a wrong item because the name of the item was not written accurately on the application (I have screenshot from the application showing this mistake).

2- Secondly, an item is missed and not delivered though order was paid 3 days ago by visa and item is charged in the invoice.

3- delivery agent called to ask if the address is right and about the apartment number though all details are written accurately and google map location is inserted and notice is left on application that communication is through WhatsApp messages only if necessarily especially during working hours (it usually happens).

I called Carrefour customer service to solve the issue, but the representative insisted that I must go to the branch to exchange the item.

I explained to her that the item type is different than what is written on the application and my invoice, the full name of the product type is missing plus I have other missing item not delivered though I paid its price so I can receive both items and I waited for 3 days to receive the order not to visit the branch so what is the point of using the application if I have to visit the branch and waste time to fix issues not my own.

She advised me to return the item using the application I told her to instruct me how to do it because I could not find this option, but he could not and advised me again to go the branch for exchange, knowingly that earlier:

• A missing item has been delivered to home after long hassle and many phone calls.

• Another time, a replacement of a spoilt milk package was delivered to home.

I asked the customer service agent that I need to talk to her supervisor to explain the mistake, but she explained that she/he is not available now and will call me within 2 hours, but no one called till now.

I did not know whom to report this problem because every time I must call the customer service many times to solve the problem, they usually respond nicely (except this time) showing sympathy and explaining that their task is just to forward the problem to the administration, but actual solutions are very late.