Carrefour
Reviews and Complaints

Date of incident: 02/08/2017
Attempted resolution date: 27/08/2017
Shelf price on store item different from receipt price
address: Boulevard Al Yarmouk, Marrakech 40000, Morocco

price appeared to be 69 dh on store shelf.
price on receipt was 149 dh.

I initially requested a full refund (since the box was never open). This was denied.

I then asked for a refund on the price difference. I attempted to explain that there was a what appeared to be a price mismatch on the store shelf (I led a member of the staff to the exact location of the store item) A refund on the price difference was denied as well.

Communication was a problem since I neither spoke arabic nor french. The store staff attempted to explain why they couldn't issue a refund, but I could not understand what they were saying.

The pricing on the store shelf should reflect an accurate price and be misleading.

Enclosed please find a photo of the item on the shelf l(with price) as well as a copy of my receipt showing what i paid.

Dear Team,

i have purchased one bottle of juice of orange from your carrefour yas Mall. the date and time of purchase as per the bill is [protected].26. later it has come to my notice that the juice which i bought is already expired on 24-08-2017. this is nit reallt very nice . yoy guys are such a big brand and selling expiry products might lead to health issues here in UAE.

in this complaint i would like to inform you that i am taking this matter to concern Govt department to initiate proper inquiry in this matter which is against the policy of UAE.

Kindly advice .

Regards

Vinay Savant

+971-[protected]

Dear Carrefour,

I bought a cellphone model XIAOMI REDMI 4A last June 24, 2017. For the last two (2) weeks, I am not able to receive call and make calls with this phone. I tried changing SIM card and still I cannot make calls. I went to the customer service in [removed] Carrefour, they have tested the phone and first try, they cannot call me, and 2nd try, a miracle happened, I received the call and can make calls now. They told me that if the problem comes back, I will just give it to them again to have it checked. I went home after that, and when I arrived in the house, again I cannot make and received calls. Please note that I live very far from Malls and Carrefour with customer service area. For you kind info, I live in [removed]. What troubles me the most is that the customer representatives in Carrefour and the salesman as well told me that they received a lot of complain with this Model of phone. And when I went to the Burjuman Xiaomi store upstairs, they told me that this model has a problem and most of the people encountered it as well. Carrefour customer service representative told me that the minimum time to have the phone fixed is 2 weeks and maximum 1 month. 1 month?! I bought this cellphone so that I can use it, not wait for it for 1 month to have it fixed and who knows if this phone will work properly or will encounter another problem again. With the information I got from Carrefour Salesman, customer representative, XIAOMI Burjuman salesman, I do not trust this brand and model of phone again. If you knew the phone is defective, why are you still selling it to people?! I know that the refund policy is 7 days, but I demand a refund because I do not trust this brand and model which is a defective and you have advertised and sold it to many people up to this day.

Yours Sincerely,

[removed]

I had purchased a curtain rod to fix in my wash room. But the day I purchased, I had to travel due to an emergency meeting. I came back and tried to fix the rod but was not able to get fixed due to damage in the piece. I returned to the counter and they notified me that they cannot consider since it exceeded the time frame of exchange even after I requested a lot. I understand the policy and respect but in this case I didn't get a chance to check. The experience I faced with type team of carrefour resulted me to shift from carrefour to LULU. I writing this to consider in some cases so that you don't lose consumers.

I m a mango/Mandarin exporter from Pakistan, currently in Muscat, want to see purchase Mng, although waited at (seeb city center office) reception 4 times on different days. No one proper attended at reception nor no one came to c, tried phone no +[protected]- no result- done email on web- no result- what to do ?
my cell +[protected] - +[protected]
my email [protected]@gmail.com

Respected sir
I m a regular visitor of delma mall carrefour abudhabi mussafa as it is near my accomodation. I normally visit 6 to 7 times in a month but sometimes I hav a very bad experience with the attitude and behaviour of the staff their. It was 2 month before when I went to buy a trolly bag and I asked one of the staff their to help me but he was very rood n could not speak properly. Today dated 20.10.18 I visited their to do some shopping but a guy who was promoting some sort of discount card or something in second entrance gate near the index exchange acted to me in a very strange rood hindi voice as if he was thinking that I do not understand hindi. It was very embrassing and dissappointed situation caus it ruined my day n the energy for shopping. I truely request the management that to teach them how to b humble while dealing with the customer. I will b very thankful if the management take it seriously.
Thank you and I really appriciation if you look into this matter.
Pemba tshering
[protected]@gmail.com

I arrived at the Carrefour store in Marconne on 14 August 2017 at 1950h. It was closed. The closing time at the entrance to the store says that it closes at 2000h. So why was it closed ten minutes before the official closing time?
Tonight I entered the store at 1950h and was refused service at the cold meats counter. I wanted to buy ham, but the assistant refused to serve me.
What is the point of advertising a closing time if you fail to honour it?

We purchased in good faith from Carrefour Parque Mediterraneo, Cartagena Spain a parasol Shanghai priced at 89.00 Euro on 27th July 2017. As we were travelling back to the UK we did not open the packaging until our return to Spain on August 12th. It was only when we tried to assemble the parasol that we found the locking system to be broken. At this point we took a photograph. We noticed that the packaging did appear that it had been previously opened due to the excessive amounts of selotape applied to the box. This suggested to us that this item had been found to be damaged and returned to you, which clearly should never have been returned to the shop floor for sale. We have today 16th August visited your store in Cartagena to return this item, together with the packaging & receipt confident that a replacement we be offered or a full refund given. It was only having spoken to four different people we were told by Tomas that as we had not returned to the store within 15 days he could not help us? He further explained that there was no guarantee other than for the fabric part? He said that he would refer this to Head Office in Madrid for further clarification and we were told to return home with the item and await a phone call. He made no attempt to reseal the box and showed no empathy towards us. Clearly we were very unhappy that we were made to feel in the wrong as well as making a wasted journey, a distance of approximately 120Km as we live in Mazarron. We were further disappointed that we did not have an appropriate parasol with which to enjoy our holiday. It appears to us that you do not value your customers enough to be able to problem solve in store and offer a solution without causing further inconvenience to us. This leaves us feeling very dissatisfied and certainly do not have any confidence in you and your staff, which makes it impossible to have any confidence in making purchases with you in the future. We provide you with proof of purchase (receipt dated 27th July) and four photographs taken on our mobile dated August 12th. We await your response. Thank you.

Today i went to carrefour at deira city centre. Bought some stuff and 2 pieces of White Forest pastry. The mfg date is 12th August (day product was bought)and expiry date is 15th August.
I was about to consume the same but found a green color fungus on the pastry. How can a big retail giant can place such products on the shelf and sell the faulty products? My wife is pregnant and luckily she didnt consumed the same. Highly dissatisfied

To whom it my concern,

I am writing to express my frustrations with a recent experience I had at your Carrefour store in mall of the emirates – Dubai. I have been a loyal customer for than 20 years and this is the first time that an incident like this happens with me.

Yesterday, on the 6th of august, I chose a travel bag from the store with the assistance of Carrefour sales man Mr. Ibrahim Suttar and the whole process ended in a normal and classical way.

Near the cashier suddenly a women appears claiming that this is her bag and to clarify the situation Mr. Ibrahim was requested to the cashier area where he confirmed that it was a normal bag sale from my side and I picked the bag from the shelf. The justification was not accepted by the women.

To restore the issue we requested Carrefour management staff assistance where
Ms. Eliza Ghazanch and Mr. Ravi arrived and the situation was explained to them and again they confirmed that the bag is mine.

The problem started from here where suddenly your duty manager (Mr. Jan Paul) arrived when everything was already finalized and your staff gave the green light for me to proceed with the purchase. The argument was explained to him again he decided not to accept what his staff has already approved and that the bag will stay at Carrefour.

I argued back that this is an unacceptable decision, he shockingly replied that it is his product and he has the right not to sell it to me, when I told him that it is Carrefour’s product and not his own, where the debate started to become a personal one.

He then disappeared without resolving anything and I waited for him as his staff stated that they cannot take any decision without his consent, then I told them that I will leave and I demand the bag to be delivered to my home.

Surprisingly, when I was leaving the parking he calls me and says that I can now come and take the bag with no responsibility towards wasting my energy and hurting my feelings.

As a summary:

- A manager who came to potentially solve the problem, he created another without being capable to take a proper decision on what is wrong or right.
- He wasted 45 minutes of my time without a logical solution.
- If he was searching for another piece in the store when he disappeared and he did not find one, was he going to sell the piece available to me or the other customer?

I request a formal explanation for this attitude and behavior and an apology from Carrefour management and a confirmation that the needed action will be taken for the incompetency of the duty manager to insure it does not happen with any other customer in the future.

I trust the professionalism of Carrefour, the company I love and buy from all the time and you can check my history from my mobile number below that I am a VIP customer regularly buying from your stores over the region.

Awaiting your promt reply.

Best Regards,

Qusay Ahmed
[protected]
[protected]@hotmail.com / r.[protected]@vianova-realestate.com /m.[protected]@vianova-realestate.com

Please note that the bag has not been delivered to my house until this moment.

Claim reference: UAE671264
Submission date 30th of Jul.

Dear Carrefour Team,

I was directed to YK. Almoayyad LLC as a third party contractor, which I have so much feedback on their agents and, and the way they address others in such an unprofessional manner, which I would really love to discuss in depth later after solving my pending case.
Anyways, YK. technicians reported to examine the AC where they advised a malfunction in the compressor and retrieved it on 1st of Aug.
Until today 7th of Aug, I have no update on the progress of the condition diagnosis or repair status.
I helplessly tried to contact the third party on several times, but I still have no response.
Accordingly, I turned to Carrefour helpline where I've been forwarding my calls to them throughout the week to provide me with any solid information, but with absolute no point.
Although I was promised by more than one person that someone will get back to me, but none of them has kept their promises.
I strongly feel that I have been manipulated on multiple occasions, when I've been bounced around for this long, while there's still no progress on the case or a decision taken yet.
Kindly remember that I'm talking about an air conditioner, where the situation is taking a place in the peak summer months of Dubai.
I would highly appreciate you contacting me back soon on my registered number, where I will be more than happy to provide you with more details of persons, names, references, contacts, and all of the conversations contents.

Thanks & Regards,
Ahmad Al Dawod

On Monday 24 July I ordered a electric bike online order [protected].(774 euros which you took straight away)It said delivery within 3 days. I received an invoice that night and a similar e mail and invoice the following day. We have not received any other information.
It was from Carrefour.es as I am in Spain at present but not for much longer.
I would not have ordered if it was to be delivered in longer then 3 days.
I have sent 3 e mails used all my credit ( over 10 euros) trying to get in touch. In desperation I travelled to Benidorm Carrefour store ( some25 kilometres) on public transport which took over 2 hours both ways. The store tried to help but after a telephone call told us me to wait for a delivery notification. I am still waiting.
So very fed up.

I traveled from musaffah just to return the item all the way to marina carrefour.I went back the next day to return because the size is too big for me. I didnt even use i didnt even try it. The moment i purchase i just took it and im not aware that i cant return nor refund. If thats the policy the lady over the counter should have inform me that once i purchase i cant return. But no one advise.
So now ive wasted my money. At least i can exchange with other size.
Poor customer service.

I hope there will be action taken fory my complain.

Thanks and regards,

Emelou
[protected]

I have Purchased an Indesit washing machine in 2016, my transaction no. is [protected] i have brought an extended warranty for this, how ever this machine is got a water leak problem and the drum seems to be having some problem ( perforations are uneven) your representative says the repair guy will come check if there is a problem in the machine physically he will charge me even for a visit then why are you guys giving me this extending warranty when you want me to pay again, i am very upset with your service and false promises in extended warranty.

Hi,
We purchased a Black and decker vaccum cleaner on 23rd June 2017 and after using it twice or thrice, when we looked it for cleaning we found that the metallic pipe of the vaccum cleaner is rusted .It was only one month and when we went to Carrefour Customer Service to find a solution, a person in their customer service counter informed to bring the spare part along so that either he could replace it or send it to service centre .Hearing the same we took the steel part and went to Carrefour after some days and the attitude of the persons over there especially a lady Ms.Feth was very bad.

She informed us that it is only an accessory and it cannot be replaced .When we informed her that we already came for enquiring about it and after their confirmation only we brought it, they were asking for the name of the person who informed it to us .Usually no one notes down the name of a person who gives you the information unless there is an issue, so we didnot note it down .When we informed them about the uniform colour which that person was wearing, they said that it is not from customer service department .I informed them about another person who was their at that time, regarding htat person they told he already resigned 2 weeks back and when we enquired about the sales person, they told us that he is on leave.

believing the person who sold it to us we took an extended warranty as well .The sales person informed that anything happens to product(for a customer product means the complete product which we are buying..because we didnot buy the motor, hose, pipe and brush separately), just come and tell your phone number we will replace it and now this is what we got .

When we talked to Black and decker, even they are saying the same thing that they cannot replace we need to purchase a new one...cannot believe that they are using such cheap quality things for their product .

We dont want to pay again for this.Please do the needful.

Regards
Gigin
[protected]

Hi,

I have purchased an expired product from Carrefour's shelf.
It was expired 1 year ago.
Kindly please find the attached pictures as proof.

Incident Date: 08/07/2017
Product: Sweet Switch Chocolate Spread
Product Manufacture: 24.06.2015
Product Expiry: 24.06.2016

Resolution:
I would like to have a compensation in voucher form worth equivalent or more according to the defect product before 3rd August 2017.

Kind please send the voucher to the following location.
Address: Hôtel & Brasserie Univers, Rue des Guillemins, 116, B – 4000 Liège, Belgium.
Recipient Name: Sherene Hong Se Ling

You may send any inquiry to email address [protected]@hotmail.com
I'm an English speaking.

Appreciate for your consideration.

Thank you.

Best regards,
William Lee

I bought a trolley in Carrefour Miramar in April 18, 2017 and used it for the first time this month. One of the handles of the trolley got broken when lifting it and it is missng now one handle. I took the trolley to Carrefour Miramar with a receipt today to have it replaced, but the staff said there is nothing they can do and would not replace it with a new one. In Eu directives it is said that the guarantee for new products is 2 years and If customer is notifying the defect within two months the guarantee is valid.

How do I get the refund for the broken trolley now?

Best Regards
[name removed]
[email removed]
[phone number removed]

The TV was purchased on the 03/05/2017 at a cost of 239 euros. Last week a bright yellow line has appeared on the screen running diagonally from top to bottom. I boxed the TV back in its original packaging and took it back to Carrefour in estepona. I was told that they could not replace it and I would have to call a technician. the technician have told me they will collect the tv at the end of this week and send it back to madrid. It will take approx. two weeks . this is not acceptable. this will mean that I have not had a watchable tv for over 3 weeks.

The recent purchase of dell laptop complaint no [protected], hardly it is two months there is problem in boot up. The system was unable to open. We had brought it for repair and very clearly informed it needs to be given to India and the person will be leaving by 24th . First the Company for service called and informed that they cant take back up and its not their responsibility and require 350 dhs for back up. I said I don't need back up just replacement the part ASAP and return. Today when I called they mentioned that the spare part needs to come and it will be only on available on 28th July only. This is the first time I am facing such a bad experience and still my Problem not sorted.

Firstly I Got a worst Product that crashed within two months.
Secondly Even the replacement of the spear is taking ages to be done.

I hope that it will be replaced at the earliest.

I will never shop there again. As a 62-year old well dressed and prosperous-looking woman and law professor, I was shocked and appalled last Monday when the security guard asked me to open my bag and prove I wasn't a shoplifter. Had I been young or impoverished-looking, or drunk, it would be one thing, but I'm none of those. I went in to look for duck breast to cook for my husband's and my dinner, having not found them anywhere else. And this was not the first time he bothered me-- he seems to look for those people least likely to either do anything wrong or least likely to complain about him and embarrasses them, but he was no where to be found when two very drunken Russian teenagers tried to buy alcohol. He has no understanding of how to do his job politely, properly, or effectively and seems primarily concerned with asserting his power against good customers.