Carrefour
Reviews and Complaints

I will never shop there again. As a 62-year old well dressed and prosperous-looking woman and law professor, I was shocked and appalled last Monday when the security guard asked me to open my bag and prove I wasn't a shoplifter. Had I been young or impoverished-looking, or drunk, it would be one thing, but I'm none of those. I went in to look for duck breast to cook for my husband's and my dinner, having not found them anywhere else. And this was not the first time he bothered me-- he seems to look for those people least likely to either do anything wrong or least likely to complain about him and embarrasses them, but he was no where to be found when two very drunken Russian teenagers tried to buy alcohol. He has no understanding of how to do his job politely, properly, or effectively and seems primarily concerned with asserting his power against good customers.

The horrible smell in the entire Carrefour store near by the Le Meredien Hotel in Dubai Marina has been there for months now if not for a year.I have been to a few Carrefour stores in Dubai and other countries but I 've never experienced anything like that.It is unacceptable to your customers and employers who have to inhale this creepy odor for weeks.

1. Order delivery delayed
I ordered some foods from Carrefour online mall on 13 July, you committed should be ETA on 15th July, but we got it later on 7/16.
2. Something missed in this order .
When i got this delivery, i found missed 3 bags of food, why didn't you informed me in advance? And at that time i cannot reach your service hotline by phone.
3. I searched the Customer Service employee Mr Huang from the courier. When i contacted him by phone, he said cannot help me immediately, his attitude made me angry, even that he swore and shouted at me, very very impolite!
4. Can i request to resolve it, can i request you to dealt with him seriously in accordance with your policy？

i bought new TV online as smart tv and it was delivered to me then i was disappointed because the smart APP doesn't function right and your tube not working unless i use mouse device which is not helpful at all
i filled complain right away ( 622743)
the technetion came to my house and wrote the report as i mentioned above exactly
i gave a copy of the technetion report to ajman branch to send it to online department
after all this i'm still waiting and the tv inside the cartoon as it came

please its urgent and i don't need this tv at all
i called online dep more than 10 times and nothing happens yet

i will have to file complain with the consumer affair by tomorrow if i don't receive any respond from Carrefour

mayer yaakoub
[protected]

2 days ago i went to yoir branch in burjuman to purchase airfryer, we approached one staff and asked for airfryer he advised one item which is moulinex we directly purchased it and left, when i reached home i read the booklet and found out that this machine is not airfryer but its a deep fryer which is not the item i need, i packed the item as it is and approached the same branch where the staff accepted it and adressed to exchange it so we looked around and we found out the price of airfryer is much higher and we decided to refund, the staff welcome us and started the process of refund while a tunsian lady supervisor came and said no we cannot exchange the item because its open, but i brought back the item closed then the staff opened it to check if all items are ok inside and talked with us in a rude way which we cannot accept, this is worst service i never faced like this is carefour

I shop at Burj Views carrefour in Dubai. I earned 500 points on my myclub card on 9/7/2017 and apparently received a 50 AED voucher but I never received it! no one said "here's your 50 AED voucher." Now my points are back to the beginning. This is not fair. No one is helping me with it. I shopped for almost for 5 months to earn those point and I have nothing to show for it. Not shopping at carrefour again!

Hello,
I ordered on 5 July through payment transfer.
On 6 July at 7.30pm I received an email telling me that
Te informamos que tu pedido web nº[protected], por un fallo informático no se ha llegado a completar, con lo cual necesitamos que nos indiques si prefieres realizar un nuevo pedido eligiendo como forma de pago transferencia, comunicarnos el numero de pedido y asociarlo a la anterior transferencia o bien el abono del importe correspondiente
I have reordered under a different number and send several emails to the email address mentioned on the email
clientes_carrefour.[protected]@carrefour.com
I never got any answer.
I have called the phone number mentioned on the email [protected]
Nobody answers. Waited more than 15' at least 2 times.
What should I do

we are merchandisers working for different brands would like to bring notice that the manager from deira city center branch mobility is useless and giving stress to all promoters by indulging wrong practices which is not acceptable by any lAW, merchandisers are working more than the given time without taking even compensatary offs as they worked for eid holidays but mr hossain the manager is ruining our life one day after another his new drama starts if some one argues then he has been transfered and given the warning of being blacklisted from carrefour and he did to 4 people in the past few weeks his intolerance is getting worst day by day also he is using the words which law has not permitted to any one details ill furnish on mail only also we all complaint to departement head but he is not taking action on it he is silent every one is facing the problem kindly look in to this at the earliest

On last promotion was online in 28/06/17
I ordered electronic item and i paid the amount via my credit card
Then I called carrefour callcenter yo confirm the delivery date
They said we have system problems we need some time then we call you
After 3 days suddenly my bank send me sms that the amount come back from carrfour
I called back call center they said we are sorry but we cancel your order and the promotion is finish

Im unhappy with carrefour how they cancel my order with no reason
I need my order back
Hazim Ayoub
+[protected]

I bought washer online on 01.07.2017 via order no [protected] and we got sms on 03.07.2017 that my order is shipped and on the way to me.

From that day we are waiting for the delivery but unfortunately nobody is there to give clear picture about the delivery status even one of lady told us that my washer has been already delivered to us and another lady says this on the ways.

We are unable to go out because we are informed that delivery is on the way.

Kindly look into this because we are really not expecting this king to customer from carrefour.

This I jut informing you
I'm regular customer to mirdif carryfour since 4 years. I'm just 23 age girl from russia. Their is one security in mirdif carre four when i'm coming to shopping he always following me. Black indian guy. He wearing big eye glass. Slim guy. I hope he always in selling area. I hope he is new their since 4 months this problem happening. That security. Behave me very badly, looking me very badly. Last time he wrote mobile number & put in to my trolley. I just throw it. So I don't like to come to shopping their, please change this kind of dirty mind security.in your carryfour. This problem don't want to happen other ladies. Realy I feel not good. It's my humble request.
Thank you

This I jut informing you
I'm regular customer to mirdif carryfour since 4 years. I'm just 23 age girl from russia. Their is one security in mirdif carre four when i'm coming to shopping he always following me. Black indian guy. He wearing big eye glass. Slim guy. I hope he always in selling area. I hope he is new their since 4 months this problem happening. That security. Behave me very badly, looking me very badly. Last time he wrote mobile number & put in to my trolley. I just throw it. So I don't like to come to shopping their, please change this kind of dirty mind security.in your carryfour. This problem don't want to happen other ladies. Realy I feel not good. It's my humble request.
Thank you

Dear management of carrefour
Just now I visited mall of the emirates carrefour I asking staff about pizza base.
They are very big stupid becoze they dont know any thing about the carrefour and the items where it is.
I ask them show me the pizza dol where it is?
They said I dont know u have to check ur self. If there is no we are not responsible.
Dear management I requesting u to give training to ur [censor] staff that how to give respect to customers and how to work.
First of all they dont know what is the job they have to do.
It happens in mall of emiretes carrefour
United arab emirates

Regards
Ravi
[protected]@yahoo.com

i was requesting to manage the delivery time of my goods due to my unavailability of the given time. the lady who called back started yelling at me in very unpleasant manner and tested my patience rather politely to resolve the issue with possible options.
i was so upset that i had to disconnect the phone and when i called to get her name to report her behavior, she bluntly disagreed.

i am in uae since 9 years and this was one of worst experience i have had and that is also from a reputed service providers.

completely disappointed to be customer of carrefour.

I visited the Carrefour in Sa Coma, Mallorca, Spain. I spent 15 euros and needed to get a taxi. I was directed to customer services. They offered to phone for one for me and they did. They were abut sharp saying 'now, hurry, go there' but I assumed some had been missed in the past.
A few days later I went back to buy some things I'd seen and spent 100 euros. I went to customer services and asked if they could call a taxi for me please.
They said flatly no. I said 'well you did a few days ago'
They said no.
I said 'I've just spent a 100 euros and you won't call me a taxi?'
They said no and pushed a piece of paper in front of me.
'This number'
I said I'm not sure what to dial, and I knew my Spanish might not work on the phone.
Eventually I got a taxi ordered.
I then told them I would never shop at Carrefour again.
I am working here for another six weeks with over 100 other people. I will take every opportunity to tell them that they should not shop at Carrefour and why.
Why would they refuse the best help to a visitor spending good money? They only seemed to be standing around otherwise.
It's a mystery to me.

Dear,
Please be informed that yesterday I gone to Festival city Carrefour and given the Festival City Gift Voucher. But the cashier refused to accept the voucher and I spoke with supervisor he also told that except Carrefour area you can use this voucher. I want to know that before the same place Hyper Panda accepting but Festival city own by Alfuttaim but your own Carrefour not accepting your own coupons.
So I request you to please accept the Festival city coupon and give show your good will to customers.

Reagards,

Ashok
[protected]
[protected]@gmail.com

Dear respected staff,

I live in United Arab of Emirates (UAE), I have been inquiring about a carrefour product called: Boisson au sojadrank, Natuur. This product is Soy milk without Sugar.

I submitted my inquiry in March/2017, and my inquiry has never been processed.

The carrefour where I placed my inquiry at is: Carrefour, UAE, Ras Al Khaimah, Al Manar Mall.

I bought Sony Xperia XA from Landmark store on 15th June.
But traveled outside Qatar and won't be back until 30th of June.

The phone is not working properly, keeps deleting contacts, messages, etc...

Also it's consuming all the data plan despite several trials to reset or to rectify this issue, attached complaint done with Sony ME (in Arabic).

I'm in a very embarrassing situation as it was supposed to be a gift to my sister and it's not working.

You have 2 options, To replace the phone from any Carrefour in Egypt, or extend the money back period more than 15 days so when I get back Doha, I'll give you the device and get my money back, as I'll have to get my sister another gift from Egypt and won't need your phone anymore.

I bought a television a year ago from Carrefour, The Hub in Karen.

It has broken down twice and I am not getting the matter resolved. They have taken the TV to LG and no one has bothered to resolve my problem 10 days later.

The call centre will not put you through to the store and there is not one manager on the ground that will take a call from me.

My name is Heath Dhana and my phone number is +[protected]

I am nausheen, my husband brought iphone 6s plus from carrefour mirdiff city center. We buy it on 18th may 2017 around 21:48 at night. You sales man sell it without telling us that its a pre-owned mobile. And most important on receipt its not mention that its a pre-owned mobile. So basically carrefour cheated on us.in less than one month it handed almost 4-5 times. On 24th june 2017 in morning around 04:40 am it stop working. Whole day that iphone is not in working order. I call your service center and they ask me to visit they store. From 24th of june I am continuously visiting your mirdiff store and they are not taking action just saying that we cant help you. Shame on you carrefour you cheated me. I am your customer you have to respect me. Instead of that mirdiff city center making fun of me. Yur manager sachin rehman and salesman muhammad imran just trying to make me fool. Shame on your workers carrefour. I want you to exchange my iphone 6s plus with a new one. I feel cheated by carrefour. Is it my mistake to trust you. I am continuously visiting you store but no action is taken yet. Most important before selling pre-owned thing you have to tell you customer its a pre-owned thing. Nothing is mention on your receipt. I want to exchange my iphone 6s plus with new one. Its last time I trust your brand. You cheated on me. I lost my 1600 aed beacuse of your brand called carrefour. Its a duty of any company to satisfy there customer. Shame on you. Carrefour... You are making fun of me.in you receipt its not mention that its a pre-owned mobile. Pre-owned mobile you have to mention you customer thats its a pre-owned thing. If my husband know that its a pre-owned thing we wont buy that mobile. But your worker cheated on us. And now they are making us fool. Continuously I vivist your franchise to this iphone 6s replacement. And every time they are like we cant do any thing. Shame on you carrefour. You must have to take care of your customer demand. You cant make fun of your customer. Shame on you. I want my money back or you have to exchange my iphone 6s plus with a new one. Shame on you carrefour. For any brand its compulsory to satisfy your customer. You have to take action and replace my cell phone with a new one. I feel cheated. Its last time that I buy and thing from you. Next time I am not going to trust you if you are not going to exchange my cell phone with a new one. For any brand or company its necessary to satisfy your customer need. And what you are doing making fool. You are making us fool. Shame on you. I a waiting for an apology from you and my iphone 6s plus replacement. You have to tell us that you are selling secondhand mobile before selling it to your customer. Its not common. You have to tell your customer that we have second hand mobile. And you to mention it on your receipt. But its not mention on my receipt that its a pre-owned mobile. Shame on you carrefour, its a big fat question on your credibility. You are a pathetic brand. You cheated you customer. Shame on you. Take action I am waiting response from you. Call me on my number. You customer service center has my number. Call me. And exchange my iphone 6s plus with a new one. Dont have you customer fool. Now its a trust issue with your brand. I am not going to buy any thing from carrefour. I am you regular customer as I shop for grocery from you. Next time I am not coming to carrefour. I will go to lulu or union coop, if you wont take action on it and replace my iphone 6s plus with a new one. And also post a written complain on you mirdiff store on 24th of june 2017. Its being more than 48 hours and no response from your side. I have also given my cell number to them. My cell nu, ber is: [protected]. Contact me. And solve my issue. Is a big question on your credibility. Its already more than 48 hours. When are you going to take action.