Cash Crusaders
Reviews and Complaints

I bought a DIXON BASF-10F 2X10inch LED Partybox 6 months ago. The speaker was hardly used, speaker just refused to switch on. The only issue was the power not coming on,After returning the item to store I explained the concern, just to find after first repair the volume and microphone controls was damaged by company who did the repairs. Item was send back again for repairs and came back even worse, volume and microphone controls not working.

Strange enough the staff at store claimed they tested the item which I think they did'nt do a proper job or lack the necessary knowledge.

I bought a cellphone on 12th of August 2023 at the George branch. On the 16th of August I reported a black spot at the bottom of the screen at the Mosselbay branch. They told me I must take the phone back where I bought it. I did so on the 21st of August and they said they have to take the fone and send it away. The manager was supposed to call me and never did. I asked for a loan fone since I did not even have the fone for two weeks but nothing. I went to the branch every week since then to resolve my problem, but nobody wants to assist me properly. R8000 gone.

In September 2022 I bought a Doogee S97 pro rugged smartphone with a 1 year warrant and in April 2023 the phone stopped working, my understanding was the charge port was a problem so on the 27 of April I took it to the Cash Crusaders, Vincent Branch where I bought it. They took the phone to take it to the technicians but came back saying I must pay R2000 to fix because the problem was the battery and it is not covered. I fail to understand the logic of the warranty and I also did not see that in their warranty. Can we please get to the bottom of that because I think there was foul play in their part.

Eastlynne store needs to be disciplined or change stuff.I made a call today and asked to provide my ID number for assistance since it's a normal requirement to be able to be assisted.the girl was very rude to a point she even hung up on me.i tried to call again as many times and the phone was not picked up and they knew it wqs me.I asked fir the manager and they said the manager was not in.then i personally went into the store and same girl continued being rude with insults this time,even mentioned i can report her and there's nothing i could so about it.

Good afternoon... I'm writing to complain about a product I had purchased from cash crusaders ladysmith branch, I had purchased an iphone 11 green in color from them on the 29/08/2023 and the representative was very helpful with the false information he had given me... I asked if the phone was ever fixed he said no and later went on to add that they don't purchase items that were once fixed which was a relief for me because r8000 is alot of money worse from loan monies...1stly the face recognition was not working which simply means it's not the original apple part... The phone was also advertised as a water resistant/ waterproof phone which was once again a lie please help!

Purchased An Item Online And Days Later I Received An Sms To Collect The Order, Came To The Store And I Was Told That The Order Has Not Arrived Yet🙄Wasted Money On Transport & Was Told To Return On Friday, Had To Call To Confirm To Avoid Wasting My Time As If I've Nothing To Do And We Agreed That I've To Come At 13:00, Came Again And Had To Wait For More Than 45 Minutes With No One Offering To Help Then One Of The Staff Came And Told Me They're Searching For A "Charger" Like Couldn't You've Done Thid Earlier Because You're The Ones Wh0 Told Me To Come At One & Now That I'm Here I've To Wait For Y'all Running Like Headless Chickens For Something You Should've Prepared Beforehand🤦🏻‍♀! No Team Work Or Whatsoever & Clearly You Kn0w Nothing About Total Client Satisfaction, Had To Leave Again To Avoid Being Late For Work

Firstly I have prove of Kraaifontein cash crusaders making a agreement of r500 for my inverter and external hard drive in the buy back so when I came their they have all kinds of [censored] stories and on top of everything not asking me just selling my goods for r350 after we have a agreement for r500 in the buy back choice is urs or this will make front page news paper for not keeping to their policy

Good day. I have been trying to get hold of the Balfour Park branch in Vincent, East London for over an hour now. Most of the numbers advertised on the internet are no longer in use. I eventually contacted another branch and the number they gave was also no longer in use. I Whatsapped them, as this was an option, and the message was neither read nor replied to. I am working and cannot go to their location. My urgency in reaching them is because of a product my mom pawned. She pawned without my knowing - I would have assisted her financially otherwise. She is old and didn't realize a payment had to be made yesterday - she thought she had until today to pay. She phoned me in tears as she went in to make a payment, but she was too late. I am hoping to speak to someone, to hopefully sort this out. All I need is to speak to someone at the branch, other than a bot. I would appreciate your assistance. Kind regards, Chantal.

I got the most disgusting service from cash crusaders in Umlazi mega city from both the mananger Barnie Peterson and Sibahle the lady who was suppose to be assisting me. I got the at 10:30 am and had to leave at 13:00 without receiving help the lady even went on lunch without helping me she did not want to test the washing machine I came with she keept saying the manager will assist me and when i spoke to the manager she said i must aske her and they kept loughing.Bernie Peterson is a very incompetent mananger which can’t handle the staff she is really running that place like a circuis

Hi.

I need to report poor customer service i received from Bernie the store manager at cash crusaders umlazi mega city.

I bought a phone(Hisense Infinity H60 5G) there on 21 December 2022 for R4500, late May 2023 the phone started  giving me issues where the screen was continuously flickering.

Because the phone was still under warranty i took the phone for repairs in June. They took it for 3 weeks and then called me and said the phone was fixed. 

I came to the store, collected the phone and used it for about 2 or 3 days and the phone did the same thing again.

I took it back to the store, they kept it again for about a month or more, then they said they can't fix it. Bear in mind the phone was still under warranty when I brought it for repairs.

Now this so called manager is telling me she cannot refund me because the phone only had a few days left on the warranty when I brought it.

I have never experienced such poor service even from a spaza shop, that girl bernie is the face of poor service. She is a disgrace of a manager and deserves nothing less than a demotion to humble her and remind her that cash crusaders is a franchise not her tuck-shop.

This person was cocky enough to tell me that another customer had the same issue with a Samsung phone and she threw the customer off and told him she won't help him.

Please advise if there is anyway that you can assist me in this matter or should i proceed with opening a case against cash crusaders.

I look forward to hearing from you.

Kind regards,

Siyabonga.

Mall @ Carnival

[protected]

Lavona tooi

[protected]

Last year April 2022 I've collected my son's woofer board and it was broken and no one bother to call or let me know what's happening regarding this I had to buy a new one for my son and we heading in for 2 years now I really want my money back or a new one I've been patient but this is a big company why must I go so far and on top of it poor communication

Dear Madam/Sir

I would like to lay a formal complaint with regards to the service I received at your Durbanville branch this morning.

The incident happened at 9H06 when the shop opened. The shop assistant who opened named Melony treated me with a really bad attitude. She has an attitude that truly stinks, she doesn't great politely, and she doesn't have any client/customer service skills.

I asked her when the shop will open and she bluntly said she is not shore, she than closed the door in my face with no proper explanation. This is not the first time she had a bad attitude, but I decided to rather leave the matter at the time. This Lady really does not portray your Company name in a good manner, and she'll be the reason why this branch will lose business.

I have reported this matter to the branch Manager Dean Pietersen and he promised to address it.

I've bought a microwave from Cash crusaders Kempton Park the microwave hardly lasted a month and stopped working.i had to return it whereby Mr Andile explained that a technician would fix it but if it can't be fixed they would exchange or refund us. My husband was contacted to collect the microwave upon arrival they informed him that he should choose another microwave he did so when he brought it home I told him the buttons 4to 0 doesn't press he said we must manage it for the meantime it then made a bang sound never worked again. My son then took it back to the store he stood there for about 15 minutes with no one helping him my husband had to contact someone he knows there to assist. Whilst assisting him they started body shaming him about his weight making a mockery of him. My son is until now traumatized because of the experience. I contacted Mr Andile and told him to please refund me because he initially said he would because I keep spending money up and down for another broken microwave. He said he would do what he can. All of a sudden I get phoned by Abraham telling me that I must wait until my microwave is repaired. I told him my situation and that I don't want anything to do with the shop again he made me hold the phone now I'm speaking to Thando. From pillar to post no assistance. I then phone head office and was given a email address to send to Elijah until now nothing no assistance. I'm disgusted and dissatisfied with the service of cash crusaders Kempton Park. ⁸Also my initial receipt they took it and gave us another receipt then wrote on it that it's 6 month repairs my first receipt didn't have that.

Good dag

I have purched a dixon universal remote it do not work ont unit i purched rhe unit at boksburg sunward park thats closed down

I purched it last year in desember 22

And purched the remote om 08.08.22

Plz are there in any way u can asit in getting the corret one for me i purched the remote at carnville mall branch

Can contact me at [protected]

Or mail me at

[protected]@gmail.com

My mixer was stolen and used as the security for the loan amount of R500. When I found out about this I went to the store and the manager told me that they have sell it yesterday 02/08/2023.

I told her it belongs to me and I need it she said there is nothing that she can do as they have sold it already.

I told her it is the store responsibility to make sure that the item belongs to the person and they have failed to do that. Hence I am asking it from them as they are the ones who sold my mixer. It was stolen I found it in them and they have campt something that is stolen to them and sell it for that I will take legal actions and the manager said go on

Online and on the instore posters they state that you can sell pawn or borrow money against anything of value or unwanted items or secondhand items when you need extra cash. Yet when I went to borrow money against a canon 4in printer they wouldn't accept it as they say it is a low cost item and if I pawn it I might not come back for the item. Yet that is false advertising as my item was second hand yet still recently new and yet it has value even if it is not worth thousands of rands. I was disgusted as I am a regular customer of this branch for years me and my late stepdad used to buy alot of stuff and also sell unwanted items to them yet the service is unacceptable. And I am also not the only customer complaining about this . I spoke to the sales rep the store manager the area manager Khaled and to the operations manager of cash crusaders Durban with no help they told me I can do whst i want . Each store have their own policy of buying items and there's nothing I can do about it but accept it. I am very dissapointed in this kind of service and their false advertising

I have a complaint against cash crusaders because of the following. I pawned my cellphone to cash crusaders for some cash. I had a personal issue on Saturday (29/07/2023). I was a day late for payment already and before I could leave town, I phoned cash crusaders to speck to the store manager and I spoke to him to hold the phone for me till Monday the 31/07/2023 because I had personal issue which required me to leave town for a while. Which I agreed to pay the interest on my cellphone for another month. The manager agreed to hold the phone for me till Monday the 31/07/2023. On the 31/07/2023 I went to the Ladysmith cash crusaders to pay the interest I owed on my cellphone but when I arrived there the lady at the till point told me that the cellphone was on the floor. I then rushed to the store manager as I was concerned and upset because I did make an arrangement with the store manager. When I spoke to the manager, he denied having a phone call with me and denied make an arrangement with me to hold the cellphone for me till Monday 31/07/2023. I then asked the store manager for the head office contact number, and he ignored me, turning his back towards me. I spoke to the other lady sitting there for the head office contact number, but she denied me and responded with an attitude. Her response was as follows " No I don't want to give it to u! " Which was very disrespectful and humiliating. The cellphone I pawned is on contract and can't be sold. this is not the first-time cash crusaders have done this to me as I have lost my computer system because I went on the word of the store manager. this is not fair on the customer as we work hard to buy these things and in times of desperation cash crusaders steal from us for being a few days late. If this isn't resolved in 2 working days, I will be forced to take this up with local newspapers and if I have national as well.

I'm the founder of IKN Trust Funds and it's subsidiary Mokonko Entertainment, we buy sound equipment and we hire out for income, so other items that are for Mokonko Entertainment.

Due to safety reasons we pawned so new equipment at Cash Crusaders Carlton Centre on 29 December 2023, from there i was extending the contract on the monthly basis but after 5 month i re-pawn.

I went for re-pawn on 18th January 2023 i found out that one of my items were sold by store, i was promised new item which worth less than my items, i gave the invoice but they never respond to my invoice.

I tried to attach the contract but is not supported.

I bought a 10.1 inch 11andriod dixon tablet in january of this year.. Son took it to school..3rd day off school.. The top rigth side off the screen cracked.. I took it back to ask for repairs on tablet.. Till today the phone has being repaired as there is no parts for it.. My concern is then.. Cash crusaders is the only manufacturers off dixon brand.. How come there is no parts.. As I dont want the money back I paid for it.. Just repair or new tablet as my son is using for school purposes.. Shop is n3 alberton city mall opposite wimpy.. Please assist in this matter