Cash Crusaders review: X2 gold chains and a personalize pendant

Good day

I placed x2 gold chains and a pendant in bay back at Cash Crusaders N1 city

I received a sms that my items will expire in 48 hrs on the 12th September

On the 13 September I went to the store and I was told their system os offline

On the 14th I was told the same thing

I then waited for the sms with the payment link to make payment online as I usually do and I never received that link sms

Today I asked my husband John to rush quickly to N1 city to pay the extensions and they informed me that my items had lapsed.

Today marks only the 3rd day of items expiry date and the reason why I am late is because I was unable to make payment at the store due to offline systems and I never received the link sms

The store now wants me to buy back thw items for over 5k of which I don't have.

I understand that I am late by 3 days but it is partially due to the store.

I was at the store twice and I also wiated for the link.

If this was not in the way of me making the payment on time I would have and now my items is lost.

Seeing that the store had complications both at the N1 branch and online. I feel like yous could have been more understanding and more lenient towards me and my items

Those x2 Chains and pendant are engraved with my late fathers particulars and its the only memories of him I have.

I had nothing else to pawn at the time and I had to place it in buy back coz I didn't have an income at the time.

Please please extend my x2 chains and pendant

This I ask of cash crusaders please

My ID number is [protected]

Name Edwina Burt

Contact [protected]

Please I am only 3 days late please

Yous stipulate in your contract that I am able to make payment online and yet I never received this months link.

It also said that the my items can remain in the storeroom for another 3 days