Cash Crusaders’s earns a 1.0-star rating from 358 reviews, showing that the majority of customers are dissatisfied with purchases.
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Service complaint
I went to Makhado branch, I received horrible customer service. The cashier was super slow when assisting i stood for more than 15 while she was assisting the person in front of me, due to work demand i was called back and i had to rush back to work, asked for the item to be set aside and i was assured of that but when i went back i was being told the opposite and the item was sold as they are sales driven, how i don’t understand as I didn’t take more than 35 minutes to go back to the branch
Claimed loss: Waste of my time
Desired outcome: I need the item i had set aside, an apology from the responsible persons
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Total rip off
I have loaned from Cash Crusaders Brits in the North west, using my laptop..Today I went to pay for an extension of R150 (as stated in their message) , When I got there I was told to pay R385 as they have changed shops or else they are selling my laptop. I was told this with no communication or made aware of such. I am pleading with head office to contact me on [protected] before this matter escalates. How do they change shops without informing their customers and why should I be told to pay R385 without being told before hand.
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They refuse to give me my order
I ordered a tv on saturday the 06th of January 2024. On Monday you wrote me an email telling me it was ready for collection. To my surprise, the people at your stores in Ngebs Mall Mthatha told me that the payment hadn't reflected on your end yet despite the fact that 48 hours had passed since the day I placed the order. It is now Tuesday and still nothing. Please rectify this as soon as possible or refund my money.
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A Bluetooth Speaker
Good morning Sir /Mam my name is Goodwill from free state .I would like to file an a complain about the service I got from one of your shops,I bought a speaker last month then i realized that it was not working well when i got home.Then I took it back for repair even today haven't found it.I was there yesterday the lady just checked an come back she only told me that my speaker isn't back yet without any explanation when can I come back again for collection
Claimed loss: R300
Desired outcome: A refund
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Xbox refund
hope this email find you well.
I would like to lay a complain against one of your stores and staff in kuruman cash crusader on the [protected] I spent R1999. 99 in store I bought Xbox 360 which is R1799. 99 and the disc for Xbox 360.
the sales by the name of tshidiso moroka and the casher by the name of pelonomi ebusang said to me that I have a warranty of 6month and I can get the refund on Xbox 360 only and I signed the slip.
on the [protected] I went in store asking for refund cause the Xbox doesn't work. tshidiso and same staff checked it and they confirmed the problem of the Xbox 360.they said they will assist me with refund I must wait they will call manager by the name tumelo baitsiwe.
manager came after 30min we talked then he said he will be back to me, I waited in cash crusaders kuruman for 3hrs and the manager refuse to give me refund.
the manager gave me two option via refund 1st refund he can't refund me R1799.99 but he can give a refund of R1200 only or he will give me the new joy stickers for Xbox 360.i asked the manager what's gone happen with R600 outstanding he never respond to me.
the staff of cash crusaders kuruman treated me badly, lied to me, waisted my time,empty promises via refund and they denied me that they don't know me at all.
may you please assist in this situation please.
kind regards
Lesley ndzandza
[protected]
Claimed loss: R1799. 99
Desired outcome: please send me redund
Cash crusaders amanzimtoti
So we went to cash crusaders pawn shop and we wanted to sell a laptop in very good condition it practically brand new it was 1/10 chain machine so this lady with her gold teeth that works at the cell shop it's not the first time that the second time not the third time that we came there that she has a problem with taking our things so now I found in and the...
Extension of my loan repayments
Good day, I took a loan of R5500 from cash crusaders in centurion against my PlayStation 5, their method of payment is in store or via Ozow payment. On the 15/10/2023 I received a link to make payment to extend my loan as I kept trying to pay via the Ozow site I kept on getting error messages and whiles the final payment date was the 17/10/2023 with...
Read full review of Cash CrusadersDoogee speaker repair
Trans: TS100823100T130 Serial: [protected] Bought this cell cash. Did not even have it four months, started giving trouble with front speaker. I took it in for repairs (Carletonville branch), on 4 November 2023 for repairs. Phone was sent away and I was told the phone will be in for repairs for a period of 21 Days. When following up as for I received...
Read full review of Cash CrusadersReturned goods cannot be refunded
Good day, Please find below an email laying a complaint against the store, it’s been over a year now and I would like some assistance regarding this matter before we opt for an official law suite Regards, Sent from my iPhone Begin forwarded message: From: tshepo mohapi Date: 08 November 2023 at 16:27:16 SAST To...
Read full review of Cash CrusadersPoor service delivery
A month ago I bought a 25kg twin tub Kelvinator washing machine at Cash Crusaders Silverton On the 13th November 2023 I went to Cash Crusaders Silverton too lay a complaint about the spinner is not working properly and that the clothes are soaking wet after spinning. The manager informs me they will send a technician out to my house. On the same day the manager contacted me and said the technician can’t come out because he do not have transport and that I must bring the washing machine to the shop. I’m staying 1,6km from the shop. I told her I don’t have money too hire a bakkie to bring the machine. She said she can’t help me and that I must bring the machine. Can you assist me with this complain please
R10 Smartwatch
I purchased this watch on Thursday the 26th of October the salesperson tested it to make sure it worked. i took it home and charged it up (the primary reason I brought this device was to monitor and count my daily steps so as to manage my exercise) once it was charged it took some time to download the software and set it all up but unfortunately, I...
Read full review of Cash CrusadersIce cream machine
I pawned my ice cream machine in December 2022 at cash crusaders soshanguve block AA. The store was involved in a fire and i was told my machine was safe in their warehouse i should wait for the insurance company to resolve the store matter and they will later on contact me. It was in january 2023.february i went to check and the store was still closed and...
Read full review of Cash CrusadersLoan - g s edom - ksub30107230002
I have a loan against I ring with Cash Crusaders every month since taking loan I have extended this loan the last being September 28 in an amount of R84.00. On Saturday at 17.25 I received an email advising "that buyback contract expires in 48hrs". Either simultaneously or shortly thereafter I receive a payment link ozow which I utilize to extend my loan...
Read full review of Cash Crusaders58 inch dixon plasma tv
Kindly be informed that on the 28 June 2023, I have returned TV Dixion 58 einch for repair at cash crusader trashed, since then I have follow up regarding the delivery but always shop assistant told me haven't received the TV from REPAIR On the 1 August I went to store and follow up and I was advised that the head office did not dispatch the TV since they...
Read full review of Cash CrusadersCordless dixion kettle worth r200
In July I bought a Dixion cordless kettle the value is R200, end of July the kettle is giving problems because we still have the slip my husband than return the kettle, they than told him that the kettle will be send away for repairs.. To me it was like it is within a month from purchasing the kettle and the value of it is R200 to be send away for repair...
Read full review of Cash CrusadersGreed, exploit and inhumane
On the 17th Of August 2023 had an emergency and had to rush my late mother in law to hospital and required money. We then pawned my sons playstation 4 (against his knowledge) with 2 controllers. The lady behind the counter hesitated to take it and mentioned that she could only give me 1600 as it was broken and I had to go for it. We were off and to cut a...
Read full review of Cash CrusadersCellphone buyback complaint
Good day Cash Crusaders, 25th September 2023 Time : 13.30 Approximately Branch : Cash Crusaders promenade mall Mitchell's Plain. Today my complaint is regarding staff members and items on collections process and the attitudes and disrespect staff has with customers. 1. When collecting an item the seal/bubble wrap that was originally placed onto the...
Read full review of Cash CrusadersUnprofessional sales employee
I called in at Cash Crusader klerksdorp and asked for information on how it works and so fourth, the manager answered and shared their WhatsApp number in order for me to have a better understanding of what they do, I did as I was instructed and communicated with an Employee called Tommy, he was okay and as I asked more questions as I went along he got agitated and he dismissed me like I'm a child, he is very rude and unprofessional. Even when I tried to communicate with him nicely. I work with people and I know when I go to work I leave my personal issues at the door and never mistreat anyone. Please be aware of this young man.
Desired outcome: I would like an apology from Tommy himself for being so rude.
Ice cream machine
I pawned my ice cream machine in December 2022 at soshanguve block AA cash crusaders branch. I bought the machine R17000 i only took R1600 and on January when i had to collect back my machine i found out that the store burned, i nearly fainted. I tried calling their office number it was not working. I then decided to send an email to their head office and i...
Read full review of Cash CrusadersX2 gold chains and a personalize pendant
Good day I placed x2 gold chains and a pendant in bay back at Cash Crusaders N1 city I received a sms that my items will expire in 48 hrs on the 12th September On the 13 September I went to the store and I was told their system os offline On the 14th I was told the same thing I then waited for the sms with the payment link to make payment online a...
Read full review of Cash CrusadersCash Crusaders Reviews 0
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About Cash Crusaders
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Overview of Cash Crusaders complaint handling
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Cash Crusaders Contacts
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Cash Crusaders phone numbers+27 217 879 800+27 217 879 800Click up if you have successfully reached Cash Crusaders by calling +27 217 879 800 phone number 41 41 users reported that they have successfully reached Cash Crusaders by calling +27 217 879 800 phone number Click down if you have unsuccessfully reached Cash Crusaders by calling +27 217 879 800 phone number 88 88 users reported that they have UNsuccessfully reached Cash Crusaders by calling +27 217 879 800 phone numberWestern Cape (Head Office+27 413 977 100+27 413 977 100Click up if you have successfully reached Cash Crusaders by calling +27 413 977 100 phone number 15 15 users reported that they have successfully reached Cash Crusaders by calling +27 413 977 100 phone number Click down if you have unsuccessfully reached Cash Crusaders by calling +27 413 977 100 phone number 14 14 users reported that they have UNsuccessfully reached Cash Crusaders by calling +27 413 977 100 phone number3%Confidence scorePort Elizabeth+27 317 913 100+27 317 913 100Click up if you have successfully reached Cash Crusaders by calling +27 317 913 100 phone number 12 12 users reported that they have successfully reached Cash Crusaders by calling +27 317 913 100 phone number Click down if you have unsuccessfully reached Cash Crusaders by calling +27 317 913 100 phone number 10 10 users reported that they have UNsuccessfully reached Cash Crusaders by calling +27 317 913 100 phone number9%Confidence scoreDurban+27 112 440 600+27 112 440 600Click up if you have successfully reached Cash Crusaders by calling +27 112 440 600 phone number 38 38 users reported that they have successfully reached Cash Crusaders by calling +27 112 440 600 phone number Click down if you have unsuccessfully reached Cash Crusaders by calling +27 112 440 600 phone number 39 39 users reported that they have UNsuccessfully reached Cash Crusaders by calling +27 112 440 600 phone numberGauteng & Franchise Inquiries
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Cash Crusaders emailsinfo@cashcrusaders.co.za100%Confidence score: 100%Supportdanie@cashcrusaders.co.za98%Confidence score: 98%customerservice@cashcrusaders.co.za95%Confidence score: 95%supportweb@cashcrusaders.co.za94%Confidence score: 94%online@cashcrusaders.co.za92%Confidence score: 92%crimestop@cashcrusaders.co.za91%Confidence score: 91%
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Cash Crusaders address№ 1 Lakeside Place Capricorn Business Park Prince George Drive, Muizenberg, 7945, South Africa
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 09, 2024 - View all Cash Crusaders contacts
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