Cash Crusaders review: Ice cream machine

I pawned my ice cream machine in December 2022 at cash crusaders soshanguve block AA. The store was involved in a fire and i was told my machine was safe in their warehouse i should wait for the insurance company to resolve the store matter and they will later on contact me. It was in january 2023.february i went to check and the store was still closed and they were not communicating with me. On march o went again and i was told to be patient they are still investigating the cause of the store fire. In April i went again nd i was told the very same story, in May 2023 i went again and still there was no solution. I ended up sending a complaint to their customer service department i was replied and told to go to the stors they will assist me i went but still got the same story in june and i was told that the machine was written off by the insurance company so i should be patient. On july 2023 i sent another email to their customers service they replied with a call telling me that cash crusaders said they paid me for my ice cream machine and it was all lies. I told their customer service department to investigate the issue they replied with a case number saying they opened a case with the store manager but still now its nearly been a year with my unresolved matter and ive lost the whole of this year without making an income but their company is well operating and my machine costs R16000 and they only borrowed me R1500.