Cash Crusaders review: R10 Smartwatch

I purchased this watch on Thursday the 26th of October the salesperson tested it to make sure it worked.

i took it home and charged it up

(the primary reason I brought this device was to monitor and count my daily steps so as to manage my exercise)

once it was charged it took some time to download the software and set it all up but unfortunately, I found the steps that it was recording were wildly inaccurate for example I would walk a distance of 200 steps and it was recording the distance as 40 000 steps

i called the Cash Crusaders in Primrose where i brought the watch and the salesperson asked me to bring it to a chap called Brandon who would assist me

i did so on Saturday the 28th of October

the young man went through the setup did a few things and then told me he thought he had it sorted so I took it home only to find it was still doing the same thing

i then took the watch back on Tuesday the 31st of October

Brandon then decided he was going to reformat the watch and reset everything which he did he did a short test which seemed to work much better than the last few so I took it home again hopeful

but unfortunately, I found it was still wildly inaccurate and this time I noticed it would also log steps while it was actually on charge

I decided I had had enough and wanted to return the watch and perhaps look at a different model

Cash Crusaders Primrose then told me I could not return this device as they do not cover it with a warranty

(This was not disclosed when I made the purchase)

and that if I wanted any money back I would have to sell the device through their store

i find this totally unacceptable and unfair and while i tried most of Friday

the 3rd of November to lodge a complaint with someone at Cash Crusaders Head Office or regional offices i have yet to find someone willing to answer the number i found on the website and take a call

In addition to this

i found Brandon to be very helpful and polite

while the rest of the staff in this particular store seem to think they are doing you a favor just by breathing

they have no customer service clue they are rude and obnoxious suggesting that one of my staff members leave the store because he was wearing a cap

they couldn't spell polite and have absolutely no manners at all! management seems to be anywhere except where they are needed, and the general feeling is that this store is run by a bunch of spoilt untrained Rude, and ignorant children

The watch is only worth R380 and in all honesty, is probably not worth the time i have spent on this complaint but this story might make for a great consumer documentary or at the very least be a pilot for a social media channel highlighting consumer issues

if you do not cover your products then never again will i purchase ANY Dixon or Cash Crusaders brand product NOT EVEN A SPOON

My contact details are

David Roos [protected]

[protected]@splicedmediagroup.com