Cash Crusaders review: Returned goods cannot be refunded

Good day,

Please find below an email laying a complaint against the store, it’s been over a year now and I would like some assistance regarding this matter before we opt for an official law suite

Regards,

Sent from my iPhone

Begin forwarded message:

From: tshepo mohapi

Date: 08 November 2023 at 16:27:16 SAST

To: [protected]@cashcrusaders.co.za

Subject: Purchase dispute at the potchefstroom store

Good afternoon,

The above matter bears reference. I’m writing this email with great disappointment towards your management at the potchefstroom store due to the lack of willingness to resolve this matter.

I’m an Apple product third party trader. And I sometimes buy my devices at the potchefstroom store as it is the one closest to kuruman where I am based and it has the type of products I normally would trade.

Last year around July 2022 I bought an Apple Watch and a MacBook from them realise a month a or so later when I was selling it to a client that the Apple Watch was iCloud locked. I then went to the shop around to dispute this, we had hoped that maybe one of the sales consultant's had used their iCloud on the device and forgot to erase it. Then after 3 different consultants we realised that the store might have bought it locked.

It was around September of last year 2022 and I then requested that they either replace it, which saw they year end without anything. Then I requested early in December 2022 that they give me a refund which I was told it’s been months and that refund rules don’t allow it, and I then requested that at least they find me any other apple device and I will top up the difference and this still didn’t amount to anything.

My final straw was when I went to the store and requested that it’s been long now and nothing has happened and I was told the previous manager is no longer working there and the new manager denied knowing anything about this matter even in the presence on the eye witnesses of the sales consultants that were there when I returned the watch for a replacement. This now happens when I’m trying to bring to your store the third solution which was to at least take some goods in the shop to the value of the Apple Watch and they refused.

Now he has told me there is nothing he can do, he is unwilling to help me contact you in order to resolve this matter so I took it upon myself to find an email address I can use to reach your and I hope this mail finds you

Below attached is the copy of the receipt in question, please provide me with a solution to this matter,

Your sincerely

Tshepo Mohapi

[protected]

ID: [protected]