CCD Couriers
Reviews and Complaints

I ordered Rain 5G on Wednesday, 30th of March 2022. Recieved a phoned call from CCD who asked me a few security questions. I got one question incorrect. She said she was going to phone me back the next day and if I updated my information we could proceed. It's been 5 days and she hasn't called me back. Tried calling them 4 times and they just cut the call the moment they answer, which pissed me off. Not to mention how long you're kept on hold before they answer just to cut the call. Wasted almost R80 airtime trying to get through to them. Pathetic service from this company, quite surprised they are still up and running. Will lodge a complaint to Rain as well and make sure they don't deliver any of my future orders!

Your driver only called once after sending a text what buffles me is that I called your company earlier today to advise I have network issues on the floor and gave them an additional cellphone number which I found out that was never done and that was only after I noticed time is going by and have not received the call from your driver.. Your service is very poor and would never recommend it to anyone! 😡😡😡😡😡😡😡

Worst business I have come across lately. The service is pathetic to say the least. Waited for my package for five hours today. The driver lies that he arrived at the gate and called me however no missed call or message on my phone. I called their Call Center spoke to gentleman by the name of Luthando who basically said I have to wait till Monday for the delivery and there is basically nothing he can do. Called their Headoffice and spoke to a lady by the name of Jody and she promised to call me back she did not, I called her after 45 minutes again and she said she was busy with my query and was trying to get it delivered today still. I never heard back from her and a gentleman by the name of Johanathan called and said that the courier management had informed him they can only deliver on Monday and there is nothing he can do as he is only admin. They lie, give you the runaround and waste your time. If you read the reviews on this platform you wonder how they are still in business. I will never use them again if I don't have to.

I have request FNB card using the FNB App on the 14 October 2021 and I have been waiting for them deliver since then.

Last week I was on my way to fetch my son at school then have passed the driver on the gate and I did not know that he was here for me since they are using private vehicles. I only found out when I was coming back that he was here for me and I fail to understand why the guy didn't phone me before coming.

I am always at home, as I am working from home not sure what is blocking this incompetent company to deliver my card and its over month now me waiting for this delivery .

Here is CCD couriers reference number : [protected]

I received an sms notice that my bank card was going to be delivered on 11 Nov 2021 between 8am and 4pm. 1pm I phoned to check how far is the courier, no answer could be obtained from the courier guy. 3:30 pm I called again and was told the guy is at Eastgate and will come through now now. 4:30pm I got a call for a reschedule to Monday 15 Nov. Which I refused because I needed my card. Then, I was rescheduled for the 12 Nov between 8:30am to 10am. Again at 9:20 I called to check how far is the delivery and the 1st consultant never came back to me, the 2nd one phoned whilst on the line and told me it will be delivered at 11am. It is now 11:48 am and the card is not delivered and there is no explanation why.

These people don't know their backsides from their elbows

I received a phone call from them on 12 Oct 2021, the delivery was to take place on the 13th (took a day's leave) to be informed the delivery after 15:00 on the 14th, now received a call @ 17;00 to let me know delivery for Friday 15th Oct at 12:00. Worst service in service delivery ever!

I called several to track my Rain Mobile parcel, all they do is to reschedule hours and still dont pitch, suddenly they tell me they will deliver on Monday, from Thursday to Monday? Im sure they can do better than that. I think Rain should find a better courier.

I called 5 times already and it seems that the incompetent people working there doesn't know how to use computers or have stolen personal information..
If I don't get the sorted I will file a complaint with the POPIA..

CCD confirms delivery of your parcel from WFS VIP F2F on 2021-09-21 between 8-12 in Mbombela. Valid proof of ID required upon delivery. Queries: [protected] Ref CCD...

Good Day

CCD couriers commited via SMS and call that my mobile phone will be delivered today the 27th this morning.

I made special arrangements with my superior for me to be at the office today. I arrived at the office already at 7am. At 8h30 am the ccd agaent calls me and tells me that they cannot deliver today and that I must do another date.

I used compay petrol and company time to be at the office. My boss is not going to give permission for me for another day. I have 18 stores to service and must be in the field.

CCD couriers are the worst in customer service. Thier understanding of customer time limits are Zero.

Good day
I am truly disappointed, irate due to being disrespected & humiliated in front of my colleagues at work by a CCD driver today.

I called in at CCD customer service today to enquire about my delivery as I received an sms stating that my bank card will be delivered today.
I was then advised that I'll receive my delivery before 16:00.

To my surprise it was 16:00 but no delivery and I was knocking off, I then called again & was asked to please wait till 16:30. The CCD driver called to inform me that his outside but couldn't see him, I then asked him to come through the reception.

He answered me by saying it seems like I don't want my bank card as I don't want to come to his car outside hen I will see what I will use to buy as he is returning my card back to their warehouse & I will get it next week Wednesday.

Luckily my husband was outside & stopped the driver while he was driving out. I rushed to him also & he spoke rudely to me that he is not coming out of his car as he has many deliveries.

My husband took his photo & registration which he was sitting in his private red Toyota car Registration JS 72 KS GP & advised him that he lack customer service to behave that way. He responded by saying that he does not care even if he gets fired!

Courier wants Bank statement as prove of residents Was told by the lady that document of Hollard policy was right And on the 13th of May isn't right I had to get another proof of resident document Its not the first time i'm dealing with courier company and that proof of Hollard was wasn't a problem before I had to phone wasting my airtime for people of call centre not directing a person the right way I don't Even know if i will receive my parcel today Had to ask somebody to print documents and bring it to work Phoned again waiting for call to hear if the courier is gone come back

I made an appointment for my card to be delivered to my home address and I took an off day to receive my card, I kept on calling ccd to find out where my card was after the appointment set time lapsed. The driver said that he'll call me when he is coming an hour later I call back to find out that the fool lied and said that he couldn't get a hold of me.. If banks could use other courier companies I would advise them to, ccd courier drivers are always doing nothing at malls in pretoria.. What I hate the most is someone who lies.. Useless idiot.. I'll ask my bank to use another company for my card deliveries.

I was supposed to receive my sim cards for my wi-fi for my business.
They arrived very late. No precautions in light of the Coronavirus.

Then told that they need an affidavit that I am me. even though they are given a copy of my i.d. and proof of residence.

I am told that the courier is fined R150 if the documents are "not in order."
May I gently suggest this represents a criminal act.
Either that or the courier has lied.

So lets be clear. If I paid R15O to the courier I would have my sim cards.
Right?

Amazing how in South Africa law abiding citizens get harassed and pressed for shake downs yet criminals are celebrated and rewarded on a daily basis.
In the meantime my business is under threat and the jobs of my staff are at risk.

I have left explicit messages for a Director with legal authority to call me back yet countless people call at call centre level and refuse access to a Director to resolve the criminal action.

If I do not receive a response by close of business today and satisfactory resolution of my delivery and the halting of the criminal behaviour I will be reporting the matter to the police and related authorities.

BTW - Examine hello Peter and other feedback sites.
They should have been closed down a long time ago.

Good day

I was supposed to receive my FNB card today.

I received an sms from CC D Couriers at 09:34 stating that the couriers is a few minutes away and I should be ready to meet.

At 10:40 I had still not received a call to collect - I called the number in the sms 0210200137 and was told that the courier tried to call me but had since left my area.

This is unacceptable as nobody called me and I need my bank card as a matter of urgency.

Please contact me as soon as possible to confirm what transpired.

Regards
Jade
[protected]

What type of company is this? They have no regard for their staff! (1) an employee courier driver (who will remain unnamed) was accosted and robbed of various items, including the company device that clients have to sign on for receipt of bank cards, etc. The employee has to pay the company back for the stolen device (even though he was robbed) and the company just deducts money from the employee's salary for this without consent. Surely the company is insured for such incidences and, surely, the company has to have an employee's signed permission to make such deductions from their salary. (2) an employee's (courier driver) car breaks down (irreparable) near a rural area (not a safe place to break down). The company sends another employee to collect the company documents and device and the employee (whose car it is that broke down) gets left there, in the dark, to fend for himself for hours until help arrives. Seriously? The courier drivers have to use their own vehicles and, yes, I do understand that it's the employee's responsibility to keep their car in good driving order, but to leave someone on the roadside like that (especially at night) is ludicrous. Ccd couriers have absolutely no regard for their staff and this is unacceptable!

You have sent me an email on several renewal of credit cards in the past and again very recently saying you have been trying to reach me and have been unsuccessful - "Please contact our office on telephone [protected] Ref ####". The message comes from a "No Reply" email address. As I have told you repeatedly, I travel internationally frequently and cannot call your number. Is it that hard just to offer an email address for responding as well as a telelphone number?

Good day alice.

Since the 22nd of march 2019 your pathetic courier has failed to deliver my parcel for over a week now. Each and everyday I received an excuse about why my parcel has not been shipped.

Friday you gave me your word that I will receive my parcel this past saturday and as I expected, it was not delivered!

Honestly, i'm amazed at the level of incompetence by cdd couriers. All I want is my parcel. You are hindering my ability to make a living.

This is not the last you will hear from me. Axxess do something about this courier it's clear they cannot do the job as expected

Seems to be a major problem with my Credit Card delivery by CCS ref [protected].
Have phoned and was cut off. Have sent messages by E Mail but it does not go through. Need an SMS as tom the date and approx. time of delivery please so that I can be at home. It is no good sending a message by E Mail since I will not receive it in time.
No good phoning since I get no results.
Kay Threadingham.

i recently just left the company due to unfairness, 1. when on sick leave no pay even with a medical certificate 2.no leave is granted if your vehicle brakes dawn so your lose money and 3. if your vehicle brakes while doing deliveries you pay bake petrol money even after you fix it and still must drive almost 300km back they still take petrol money .

My bank card is supposed to be delivered by CCD couriers. I initially had contact with them in April. Since then I have had 3 "appointments" for delivery. For 1 of these appointments I even changed the delivery address to my home address and made arrangements to be at home on the day. The courier didn't pitch up for any of the 3 dates given. My card expired at the end of April. I have been without a working bank card since. The telephone operator I spoke to was unapologetic and couldn't provide answers to me about why I hadn't received my card to date. I have been forced to arrange for non-card withdrawals and have had to pay fees as a result.