Cell C
Reviews and Complaints

I have a nokia 5800 on contract with cell c. The touch screen of my nokia is not working and this was the second time I took it in to cell c for repair for the same problem cause the first time they did not even look at my f*cking phone and when I received it today 07-01-2012 they told me they did not fix it because it has visible corrosion wich in my opinion is a kak story so I took it today to a shop just to find out what is the problem and the guy told me there is no visible corrosion and he showed me what the problem is so for the second f*cking time cell c did not look at my phone again and this is my last cell phone contract I will take out with them cause they are f*cking useless and I won't recommend cell c to my enemy and I work for a big company and I will make sure they won't make use cell c and I might be one customer but I will spread my story faster than f*cking HIV!so f*ck you cell c and have a [censored] day!

My daughter lost her cellphone on a camping trip, but the phone was found and returned to her. I contacted the call centre to have the phone blocked. After the phone was found I once again contacted the call centre to have the phone un-blocked. After 168 hours and empty promises the phone is still blocked. No feedback from anybody from Cell C.

I hope that this can be looked at due to the fact that Cell C call centre and enquiries fail to. I have logged a call the 24/11/2011 with Cell C call centre, received a reference and was told my query will be looked at within the next 24 - 48 hours. Today is the 02/12/2011 and there has been nothing done regarding my complaint. it was told to me by a lady called Nandemiso that my query is still in the queue.

My contract was activated 01/11/2010. I have cancelled my 24 month contract, which consisted of two phones and on each phone I was supposed to get a R59 discount. My contract ended the 04th November 2011 and for the statement dated 01/11/2011 this discount was not given to me. I have enquired about why my statement was so high and a Reference number was given to me, I have not received any feedback regarding the complaint and the monthly deductions has been deducted.

What is there that I can do to get back the money that was taken from me as Cellc cannot assist?

I do have all the proof if this is required.

Kind Regards
Shameemah Davids

Heil die leser 18/11/2011

Aangaande: patetiese dienslewering
Cell c newpark kimberley

Ek wil net asseblief hier se ek is nie 'n mens wat ooit sommer oor iets sal kla nie, maar selfs ek het die punt bereik dat ek voel hierdie is nodig.

Op 26 augustus 2011 het ek na cell c newpark kimberley gegaan om my kontrak, controle chat 100 op te gradeer. My kontrak nommer is [protected]. Ek kon nie op die kontrak wat ek toe gehad het 'n blackberry kry nie en het toe my kontrak ook opgradeer van r100-00 per maand na r150-00 per maand. Dit gedoen het ek besluit op 'n blackberry curve. 2 dae later terwyl ek probeer om 'n abb af te laai gooi die skerm ewe skielik net 'n swart skermpie uit met 'n klein wit blokkie in die middel wat se error. My pa hannes fourie vat toe die foon terug na cell c en vra hulle moet my bel, want ek wil nie die foon hê nie as gevolg van die error, aangesien ek nie kon af kry by my werk nie. Hulle vervang toe die foon.

In my skik met my nuwe blackberry curve. Op 14 september gooi die blackberry se screen weer 'n blokkie uit. Software update! Ek was moedeloos. Terug na cell c.
Hulle se toe my foon moet weggestuur word want hulle kan nie die update hier in kimberley doen nie. Ek vra toe hoe lank dit sal neem, want damm my foon is my lifeline. Nee mevrou so 2 weke op die meeste. Op 16 september 2011 is die foon toe weggestuur na johannesburg na cell c repairs afdeling. Hulle sê toe hulle sal my laat weet sodra my foon terug is en ek hom kan kom haal. 3 weke gaan verby en ek hoor niks van cell c. Op vrydag middag 7 oktober gaan ek om navraag te doen, want hulle het gesê 2 weke of korter. Niemand het my nog gebel of enige iets nie.

Die foon was toe klaarblyklik al op 26 september terug! Ek vat die foon sit hom aan om te kyk of als reg werk. My software wat my foon opgehad het was 4.2.1 of so iets... En hy was weg gestuur vir 'n software update.Net dieselfde sofware is weer van voor af opgelaai. Die foon was so stadig, dit het 2 ure gevat wat ek daar gestaan het net om my 102 emails wat ek ontvang het in die tyd dat ek nie 'n foon gehad het te download, whats app wou glad nie aflaai op die foon nie, skerm gooi toe uit internal server error ewe skielik terwyl ek nog in die winkel is. Ek sê toe vir deon ek wil nie die foon terug hê nie. Hy is nie geupdate soos daar vir my gesê is nie en sy skerm gooi die error kort kort uit. Ek vra vir deon as ek 'n ander foon kies, watter nokia foon het dieselfde funksies as die foon wat ek gehad het en watter nokia foon sal ek kan kry volgens my kontrak. Deon wys toe vir my net die nokia e5.

Hy se toe ek moet nou maar die foon vat want carrol (Bestuurderes) is nie daar wat die besluite kan neem nie. Aangesien daar toe nie vir my 'n ander keuse gelaat is nie, is ek daar weg huis toe met die foon. Ek sê toe ek gaan my pa stuur maandag met die foon want ek werk en kan nie af kry nie. Maandag oggend 10 oktober is my pa terug met my foon. Hy gee toe die foon vir hulle terug en lig vir peter may in 'n ander foon sal welkom wees maar nie weer 'n blackberry nie. Peter may sê toe vir my pa carrol sal my bel. Ek wag en wag en ontvang geen oproep nie. Op 14 oktober is ek weer terug by cell c. Ek het 'n brief getik waarin ek my kontrakte kanselleer weens swak diens. Peter may lig my in as ek die kontrakte kanselleer gaan daar nog die res van hierdie kontrak se kostes wees wat ek sal moet betaal. Ek wil weer met carrol praat. Sy is weer nie beskikbaar nie. Peter se hy sal kyk wat hy kan doen. Ek vra asb peter help my ek moet 'n foon hè! Hy sê hy sal met carrol praat, 'n email ter motivering stuur en die brief na carrol faks om te sê hoe ernstig ek is en sê carrol moet my bel. Hy sê ook vir my hy sal voor die einde van die dag vir my bel met 3 moontlike vervangings opsies op my foon. Ek het nou nog 'n oproep van hom of carrol ontvang soos hy gesê het hy en sy sal.

My pa gaan cell c toe om navraag te doen en vir carrol te spreek. Sy is nie beskikbaar nie. Peter kan nie besluite neem nie. Ek raak desperaat en raadop. Ek betaal vir 'n produk wat ek nie het nie. Saterdag 29 oktober gaan ek weer terug na cell c. Raadop, desperaat vir hulp en diens! Carrol is weer nie daar dat ek met haar kan praat en ek is nog steeds nie gebel deur haar nie. Ek sê ek gaan hulle aan gee by die verbruikersraad vir swak dienslewering. Ek kom huis toe le 'n klag teen cell c op die internet by hellopeter.com. Maandag oggend 31 oktober 2011 bel victor mooi van cell c klientediens my. Ek vertel my hele storie aan hom. Hy bel my drie keer op dieselfde dag. Met die 3de oproep vra hy vir my watter foon ek wil hê want hulle gaan my foon vervang. Ek se ek is seker dit was die nokia e5 waarna ek gekyk het. Hy lig my in rhahaba sal my bel. Ek wag vir haar oproep, maar dit gebeur nie. Hy bel my toe weer die volgende dag nadat ek vir hom 'n email gestuur het om te vra nou wat nou. Hy vra vir my het rhahaba my nog nie gebel nie. Ek sê nee. Rukkie later bel sy my met 'n houding. Wil my net inlig dat hulle nie voorraad het van die nokia e5 nie maar hulle stuur vir my 'n nokia c3. Ek se toe vir haar dis nie eers 'n smartfoon nie, want ek het gelukkig die vorige dag op google na die nokia fone gaan kyk. Ek se toe ek wil nie die foon he nie... Ek wil 'n nokia e5 he. Ek gaan die vrydag weer hier na peter by cell c kimberley en wragtig het hulle vir my 'n nodia c3 in plaas van 'n nokia e5 gestuur. Selfs peter may by cell c kimberley dink dis belaglik. Hy sê toe vir my sy hande is afgekap. Ek stuur toe weer 'n email na victor mooi by cell c klientediens. Toe hy my terug skakel sê hy net hy verstaan my probleem maar rhahaba sal my bel. Sy bel my maandag 14 november 2011 en sê aangesien hulle nie voorraad het van die nokia e5 nie, gaan hulle vir my 'n blackberry curve stuur. Ek vra toe as hulle die foon vir my stuur wanneer sal dit wees. Nee mevrou volgende week. Ek sê toe dis onaanvaarbaar. Ek is al amper 2 maande sonder my foon.

Intussen het my pa ook besluit om 'n nokia e5 foon te vat met sy upgrade en peter het vir hom gesê enige tyd van 16 november 2011 kan hy sy nokia e5 kom haal. Toe my pa daar kom op 17 november sê peter vir hom ook hulle het nie voorraad nie. My pa kanselleer toe daar en dan sy kontrak ([protected]) met cell c kimberley new park, hy kry die bewys dat hy sy kontrak gekanselleer het en stap net oor na cell c northcape mall. Hy wou net gaan vra het hulle nie dalk so foon nie. Ja se die dame daar vir hom... Meneer ons het 3 nokia e5 fone. Sy het nie my pa geken nie maar iemand daar het want carrol bestuur al 2 die winkels. My pa vra toe mag hy asb die foon sien... Ja sê sy. Ewe skielik na 'n ruk wat sy toe wegbly kom sy terug en sê... Jammer meneer fourie maar al 3 die nokia e5 fone is net gister uitverkoop. Ek het nie geweet nie sê sy want ek was nie gister aan diens nie.

Gister middag 18 november gaan ek weer na cell c newpark. Ek sê vir peter daar hoe is dit moontlik dat hulle vir my sê hulle het nie voorraad van die nokia e5 nie en by northcape mall was daar 3 fone tot gister. Hy sê vir my dis uit sy hande uit... Ek moet met rhahaba praat. Ek gee vir hom 'n afskrif van die verbruikerswet wat ek van die internet getrek het en sê vir hom ek eis 'n foon voor 17h00, of ek gaan 'n klag indien teen hulle vir swak diens. 10 minute later bel hy my en sê weer vir my rhahaba gaan my bel. Ek lig hom in dat ek nie enigsens belangstel om oproepe van haar te ontvang nie. Al oproep wat ek sal ontvang van hulle verder is om my in te lig dat ek my foon moet kom haal. Sy bel my weer met 'n houding. Toe ek met haar afrikaans wil praat, se sy vir my in engels sy kan nie afrikaans verstaan nie... Op daardie oomblik was ek te kwaad om enigsins myself in engels te kan uitdruk. Ek se toe in engels vir haar sy moet dan asb vir my iemand gee om mee te praat wat afrikaans kan praat en verstaan. Ek se toe ook vir haar in afrikaans dat ek hierdie klag teen cell c gaan indien. Sy wou my nie deursit na iemand wat afrikaans kan praat nie en het vir my gesê ek moet engels met haar praat anders is dit so goed soos ek praat nie met haar nie... Toe druk ek die foon neer.

Al wat ek vra is asb help my? Ek wil net my kontrak by cell c kimberley kanselleer sodat ek 'n nuwe kontrak iewers anders kan gaan uitneem of dan die foon van my keuse asseblief he waarvoor ek nou in elk geval betaal en nie het nie!
Ek moet 'n ordentlike foon kry so gou as moontlik aangesien ek 'n geskeide dame is wat alleen woon en my foon is my lifeline! Asseblief help my ek is raadop, teleurgestel en desperaat!

Baie dankie by voorbaat vir u hulp.

Die uwe

Carla fourie

[protected]

I have signed for two control chat 150 on the 31 august 2011. At the end of september I had paid via deposit and debit. Update cell c, goes on suspending both cell lines. After numerous complaints to the store of purchase and customer care the problem is on going still. According to cell c customer service, I am in arrears of R300! Which is totally incorrect my payments are up to date. I have emailed, faxed and telephone numerous times but nobody can tell me why my cell lines keep on getting suspended although my contract is up to date

On 1 September 2011 a my debit order for Cell C was deducted to the amount of R1035.00. Early that same morning I called Cell C and asked them why they deducted R1035.00. Cell C said to that I Migrated to all day 300 contract. I never migrated bu t upgraded botgh my cell contracts. I informed Cell C that I am going to reverse the debit order and will pay in the correct amount of R450.00 direcrly into their bank account. I paid the amount of R450.00 on the 6 of September 2011. I logged 5 complaints with Cell C and no response from them. On 15 September 2011 both my lines was soft blocked and I logged a complaint with Cell C they informed me that I was double billed because of my upgrades. When I upgrade my contracts I was never informed by anyone that I will be double billed the end of August 2011. If I was informed of the double billing I would never have upgrade and rather wait until my contracts were at the enfd of the 2 years contract.

i stay in queenstown and use cellc for the past 5years on difirrence cell numbers, the current problem im experiece is the network work coverage and not all the promotional items is available in the cellc store. for instance you guyse got an fast link moden on promotion but your store can not get supply, cause there is no fast network coverage for the internet especially. i currently had to settle with an mtn modem which is hellto slowly, but even if i can buy a cell c modem it will not realy make a different.at the cell c store in queenstown i was told that you guys did a coverage survey on cellphone coverage and the respond is that all network areas are covered in the queenstown area and surrounding towns, but not internet connection.so please look into it and correctify or upgrade the internet coverage in the queenstown area.i dont want to go to other networks and leave the one that im happy just because of an interrest that can be rectify.up to today i managed to positifly convinced made my family and friends to join the network, i dont think as they were convinced to join if they can go deeper in the network they will not be happy with what what they may discoverd buy then.

any kind of correspondence will i apreciate.

thanks concerned network client
Sam Smit
[protected]
[protected]@gmail.com
40 queens drive
queenstown
5319
31 september 2011
02h00 a.m

In February 2010 I made an arrangement with Cell C to do the payment of my outstanding account to them. The account then was R3715.94. I arrange with them payment of R300 per month untill the account was settled. Then after paying for 10 Months I phoned to find out what was the outstanding amount so that I can organise settlement of the account. After calling several times in November and December 2010 to the number provided on the letter 084 140 ext 1022 (Matshidiso Malinga) I could not get any response from them to get the settlement amount. Then I received a letter fom Pholosa credit solutions at the end of July 2011 ( it was dated 16 May 2011) that stated I was handed over by Cell C and that my outstanding amount now will be R6571.03 After that I contacted Pholosa now SEVERAL times to get the R3000.00 that I have paid subtracted and a new settlement amount so that I can do the final payment. I spoke to Pholosa's personal the forst time on the 04/08/2011 and after that almost twice a week. For every call, e-mail ect that I make to them they are charging me. I mailed my bank statements to them so that they can subtract the amount that I have paid to them and give me a settlement amount, but no reaction. Every time a different story. I suspect they are dragging this issue so that they can make money by handling this issue. Can you please help?

These people are total scammers, all they do is give an reiteration of the user's manual which you already possess in the user's manual this is ridiculous.We should all file a lawsuit against this company which can not fulfill its claim of money back guaranteed. This is just a false advertisement to trap the consumers to buy their lame software.

REF: [protected]

I phoned Cell C in June with regard to having my banking details changed from Standard bank to Absa. I have three contracts with Cell C. Two was taken in the same year and another a year later. The bill for the first two averages about R270 and the other amount is R150. Cell C says all calls are recorded for quality purposes so I am appealing to Cell C to please go and listen to my calls with the instructions for the change of banking details. And why was the two lines debited from the correct account and the other line not? Cell C debited my Standard bank account and I have to pay R115 bank charges for the unpaid amount.

Because of this unpaid I had to make a cash payment to Cell C which I did on the 15th of July. I then faxed proof of payment to Cell C on [protected] and I also phoned them to make sure everything was in order. Cell C confirmed that this will not happen again and that the new banking details had been captured. I logged my complaint and I still did not receive an answer as to why my banking detail wasn’t changed on the one account.

One the 26th of August I get a sms from my bank saying there is another unpaid because Cell C tried to debit my account for R150-00 and there was insufficient funds and then again I have been charged R115 bank charges. When I called the call center I was told that my account is in arrears and I needed to payment. So I didn’t make a fuss about this although I was a little confused because my debited order date is for the 30th of the month. I have trusted Cell C with my bank account allowing them to debit me on the 30th but they don’t even make one call to me saying that my account is in arrears and I need to make payment. So anyway I made a cash payment on Friday the 26th August (Attached proof of payment) with the reference number for [protected] because that was the line they said was in arrears. On Monday I spoke to Sybil and was told I have to wait till Friday for my line to activated.

When I look at my account I see that Cell C had forgotten to debit me on the 30th of July and suddenly someone picks this up and tries to debit me on the 25th. I want to know why was I not debited on the 30th of July and who gave Cell C permission to try and debited my account on the 25th without my permission? So I’m going to SUE Cell C for Breach of Contract. I also picked up that when I made the payment to the number in question that payment was allocated to the other two numbers and that’s why I was told I should wait till Friday the 2nd of September because this will give Cell C time to get another debit from my account on the 31st of August and they can quietly sort this unnecessary problem out.

As a customer I am very unhappy and pissed-off with Cell C for the attitude and manner in which they have managed my account. Seriously for R150 I now have to pay my bank R230 bank charges and also I have a bad credit rating and I am also due for a upgrade and because of this situation I now have to wait for three months, your sales team will not assist me because of these unpaid amounts. The server inconvenience that has been placed upon me and the stress that I went through have to call your call center numerous times and everytime you get cut-off I have to call again and keep repeating the same information to ten different people is very annoying.

I am awaiting your urgent reply and I promise to take this up further if need be.

Regards
Jessica Pillay
[protected] – Kindly contact me on this number.
[protected]
[protected]

I have a cellc phone and it was stolen yesterday, my husband used the phone with a vodacom sim card in his phone was damaged with water. The stole the phone out of his hand yesterday, phoned cell c this morning and they advised that because it was a vodacom simcard in the cell c phone i will not be able to claim for this phone! I feel it is not wright, as i pay everymonth for the cover! The other thing is one of the consultants from the tell trevor departmetn advised me that he will upgrade me on the 3rd of August due to a fault cell c made, and when it came to that date the consultant that helped me with that was no longer with cell c and now cell c just refuses to upgrade me and they say it was the consultant who made a mistake and they will not help me with the upgrade. I feel that it is not my mistake and they must still ge me the upgrade as i am the client and i did not make the mitake! Please will you look in to this for me, as i am very discussted in the servise i am getting from Cell C, it is getting wore by the day, they are quick enough to disconnect your line if there was an unpaid debit order but when you want to claim or something they just say sorry we can not help you!1

Hi,

please help me!

My name is Gschwend Slambert [protected]. Account number: 2534566 (R.Daly)

I have been trying to settle my account with Cell C and RL Daly with no success I have to say.

It has been back and forth for the past two weeks because no one can tell me what the outstanding amount on my account is. They talk about the money that I have paid them needs to be allocated first, but how long should I wait for this process. I am in the process of application at the bank.

I am not happy about this, can someone help me please?

In december 2010 cell c went onto a new system and our debit order did not go off, we received and sms from cell c to say they we must pay within 10 days, I sent an email to cell c to find out what the problem was as my bank did not return any debit orders and was told to ignore the sms as the problem was with their new system and that they would be rerunning the debit orders. At the end of december I noticed that the debit order was still not through and contacted cell c and was told to pay mannually and fax a copy of the recipt, which I did. Suddenly my phone was suspended and an indian man contacted me to find out what my banking details were. I advised him that I have had the contract for 3 years and been banking with the same bank for 20 years so my banking details that they have on they system should still be the same. (With so much telephone fraud now days one does not want to give out too much info). He told me that until I confirm my banking details and pay the outstanding bill my phone would not be switched on. I told him that the phone bill was up to date and that I could only owe the monthly contract amount as the phone has been off since december. I then contacted the contact centre and was told that my payments have been received and that my account is up to date, from april every month I receive a sms on my vodacom cell phone to say that I have been handed over to vcm for non payment of my cellphone account and I email all the proof of payments from december todate to them and the account was rectified and yet every month I get an sms, I was told by the consusltant that my monthly contrat was r145 and I have been paying r149 every month on the 20th. Today I received an sms again to say that I have been handed over to legal department and my name has been put onto the credit bureau... I contacted the contact centre and was told that they have been receiving my payments monthly and that they can see that they received another payment on the 22/07/2011 so why have I been handed over... An if they can contact me via sms on my vodacom dell number why has no one even tried to contact me before handing me over? I also used to receive my statements via email and in december the satatements stopped comming. I sent an email to cell c service centre and have had no reply from them either. I feel that cell c have not done anything to contact me at all and just felt it easier to list me yet they will be able to see that I have contacted them on a monthly basis. Everytime I get told that someone will get back to me and it is now july 2011 and I have had enough of their nonsense. I want someone to do something about this.

On the 8/7/2011 I went to cell c kolonnade to upgrade, and renew my contract to cell c. I also wanted to take out another contract on the speedstick. On applying for the new contract I was told that my account has been handed over to prelegal due to non payment. I pay may account monthly by internet banking and have proof of payment for every single months payment. So in front of aprox 10 people in the store I was told that due to non payment I can not take out a new contract. After numerous phone calls nothing happened. On monday 18th july we went back to cell c kolonnade to find out what is going on, they phoned again and another call was logged. Again a week later nothing happened. Eventually on thursday they phoned from prelegal to say the account was in arrears and we need to pay. I queried it again and was told they will log a call and phone me back. On friday 22 july I phoned the call centre again and spoke to a tiffany who said that the account has been rectified. On saturday 23 july I received a message from there attorneys stating that I was handed over and blacklisted. For nothing! Please people stay away from these thieves if you dont want to be blacklisted illegally!

Cell C in South Africa ran a "Dream Call" Competition that ended in May.

I have been receiving SMS' s every day since - announcing the so-called "winners"
The problem is that I'm being charged R1.50 EVERY time I receive this sms.

How can I be charged DAILY for a competition that ended in May?

This is proposterous, and could definitely be constituted as fraud.

I demand that my account be credited with the Airtime they took fraudulently.

R.Klopper

Good morning, I went to cell c canal walk on thursday 7 july after listening to a ad on an afrikaans radio station bok radio, they advertise a blackberry on a top-up 100 at certain cell c stores. Needles to say I went to canal walk and asked about this deal, I was told they don't know anything about it, maybe vodacom will know. Not even tried to find out.

I understand that this competition has come to an end in may. However I am still receiving daily sms' to this day - "that I have been intered into today's draw". Costing r1.50 per day.
I would like my account to credited with this monies, as this is fraud.

Sir/madam

1. The matter between me and cell c has the following reference.

2. In october 2009 I have received the billing letter from cell c stating that I must pay r1399.00 from their bill whereas the contract agreement was r99.00. I was so surprise when I discovered that I was subscribed with exact mobile that was billing me every minute.

3. I have contacted several cell c shops including colognade cell c shop in pretoria and they have failed to resolve the matter. I have requested cell c to pay the agreed amount excluding exact mobile and cell c denied and told me it was not possible to pay them without paying exact mobile. Then I decided to stop paying at all because I knew that I did not subscribe with exact mobile.

4. Then I referred the matter to my lawyers who referred me to icasa. Icasa referred me to waspa. Waspa told me in writing that the matter has been resolved with the service provider that’s exact mobile. So I went to cell c and told them that the matter has been resolved the only thing I want from them was to give me advice as to how to make payment to them of which they fail to come with the solution as the statement was still including the bill of exact mobile.

4. I am very much prepared to repay cell c as they are the people I entered the contract of r99.00 a month with and not exact mobile. I feel I was not treated fair by cell c in resolving the matter as there was no professional correspondence between them and myself. Their staff members were unable to give assistance to me even though I told them I was prepared to pay the bill that excludes exact mobile and today I have to go through their lawyers to settle the matter which is unfair to me.

Below is attached respond from waspa

Mrs m. Mngoma

Cell c - everything falls to deaf ears: !
To the point: after sending two emails, smsing to cells's call me back complaint short code, visiting the redbull cell c mobile store, the cell c customer office off rivonia road (Opposite maritz brothers) , and visiting dion wired hyde park where I bought the device, no-one gets back to me or can answer my question. I have also been told from an anonymous source that cell c know there is a bug in the device, but them or huawaei cannot solve it.
Please cell c - all I want is my paid for data to work when its meant to work.
I have many screen shots where I have full signal but no connectivity.
Trevor... Trevor... Trevor... Maybe you can use this complaint in your next stand up.
See attached screenshots - this complaint was sent using alwayson - which I now pay for over and above my cell c data.