Cell C
Reviews and Complaints

i patience khumalo would like to complain have got a complain wiTh a cell phone, my phone just went off and has been paying That phone ever since i took it its a contract phone, has been paying insurance on The 28Th Jan i went to boulders mall in mid rand and was served by Sandra .wen i asked for a loan phone They said They don't have, i must phone customer service, This morning i phoned customers service in jhb i spoke to Denver pillay at cell c repairs he told me There is noThing They can do if The shop don't have a loan phone i must go to oTher shops, which means i will go all around looking for a loan phone .I'm not happy because That phone is my life I'm doing business wiTh it please take This mater as very urgent coz i cant stay wiThout a phone now i can be contacted on [protected]/[protected]

I went to cellc on saturday 22nd dec to apply for a phone contract. After my application and supporting documents were sent to cellc, I was informed by jennifer from cellc bayside, centurion mall, that I was approved. We were present when she called cellc and the verbal approval was granted. After that, she told us we must wait because the contract is being drafted and will be sent to her shortly. She got my phone and tablet from the store room and placed it on the counter. After 2 hours of waiting, she called cellc again only to be told that there was a something wrong with the application and it has to be referred to another dept. We left without a phone and said everything should be sorted out monday. After no contact, I called bayside and they said they knew nothing yet. I went to cellc in [protected]@reds and they informed me that my paperwork has been lost twice. I was contacted by them later to inform me that my application is lying at the cellc ***** dept! It's wednesday today and we still don't have answers and my application cannot even be found anywhere on the cellc system! I feel like a criminal in the manner that I am being treated! We've spent a fortune in calls to cellc, no result! I have now spent r300 on airtime trying to get answers out of you!
Daniel brink on behalf of my fiance carmen gerber.
Call me [protected]
Your reference number is: [protected]

Cell C contacted me app a month ago and asked if I would be interested in a R99 micro simcard for my Ipad which will have 2Gig data every month. I said I was rather interested in a handset, obviously to the same value.

Cell C sent me the simcard which is not what I wanted. It took me a whole day plus R300 airtime later to cancel the contract because the line was already activated. They have still not collected the parcel, its still sealed in my cupboard.

After 2 weeks of trying to apply for a handset contract Kerry Minni at Cell C told me I do not qualify! How can I qualify for a data contract but not a handset contract.

I still have all the email correspondence where she tells me I must be listed on ITC which is why I was declined!

One person told me the reason I do not qualify is because too many applications have been done in one month? Another person told me its because there is already an existing contract which was the micro simcard but I have cancelled it.

I am really disappointed at the poor poor service and unacceptable attitudes at Cell C. How can I be approved for something and all of a sudden declined?

on the 24 th of October 2012, my cell phone stopped working it showed no sim connection on the screen. I later went to the ceel c store in galleria and the consultant assited me - he punched my cell number on the computer and saw that the sim was off and that mmy phone was not able to make or receive calls or sms. He then changed my sim card and broke my old sim card, he mentioned my sim card was old. I wanted to pay with my debit card but he said they were off line, so I paid cash. I then went later on to withdraw money and it showed I had insufficent funds in my bank account.On contacting my bank it was found that whilst my sim card was off my bank accounts and credit cards was cleared out via internet banking. All monies were transfered into my savings and then transfered out to other beneficeries. When my cell phone was reconnected, I did not receive any message from the bank to confirm security of the internt banking or any verification for internet banking(usually i will get an sms to show transfers etc has all my banking activity is linked to my cell phone. My question is how can this happen if my cell phone was not working how could the fraudesters have excess to my number and continue with the internet transactions. I have contacted cell c last week 22 November for proof of the sim swop as the consultant in the store did not give me a receipt but had me sign a document for the store - (i did not take a copy of this, ) the lady on the helpline asked me if i was sure he broke the sim card and also said to me that she cant help and will refer the case info the the "back office" not sure what that meant, then she cut the call or disconnected me I did not receive any info since. I am sure they have my number as they work with your cell number and ID number to sort our challenges. I have not herad any thing since. Please can I get some feedback from Cell C regarding my above situation. My name is Kasthurie Naicker, my cell number [protected]

Cell C keeps debiting my account for money I don't owe them. They sold me a contract ensuring me of no changes occurring. That was my biggest concern. When the contract was activated that which I queried is exactly what I didn't want to happen. I submitted an online complaint. I phoned. I emailed. None of the technicians wanted to help. I explained how crucial the service was. They were suppose to escalate to a manager. This all happened beginning July 2012. I'm still waiting for a manager to get back to me since then. The days I phoned they were in meetings. I submitted online that I wanted the contract terminated. I emailed them that I wanted the contract terminated. Now they want to charge me for service I didn't request. I have a copy of the email sent to them in July this year.
Now they have deactivated my services completely. My details are Claudia Stiglingh ([protected]@eskom.co.za) [protected]
Cell C number [protected]

Complaint 1: on sunday 30/09/2012 I was debited by cell c for an amount of r604.29. I am not even a cell c customer so how they got authorization to debit my account is beyond me. I escalated the query on 30/09/2012 where I was given a ref. Number & was told to email bank statements to, which I did. On 1/10/2012 I contacted the call center where I was told they have not received my statements because I used my call reference number as a subject and not my cell phone number, I am not a cell c customer therefore I do not have a cell c number. On 1/10/2012 I spoke to a team leader by the name of shaldene saib who I emailed my statements to again.] I got no assistance from anyone at cell c showing any form of concern for my situation or the fact that they have unlawfully taken money from me & now my account is short money for debit orders. After sending my statements to shaldene on 1/10/2012 I was told that it will take up to 72 hours to sort. On 2/10/2012 I spoke to neville who was also just as unsympathetic & unconcerned about my situation. Cell c unlawfully debits my account and now they inconvenience me in order for them to give my money back

Complaint 2: I have gone into the 3rd week of empty promised from cell c. After my initial query logged on 30/09/2012 I have been in contact with many cell c customer care agents and team leaders. I was promised that full refund will be in my account on 15/10/2012 and I still haven't received anything. Mbongeni ntshangase from cell c is now no longer replying to my emails and I have had no further correspondence from cell c. This is appalling. It looks like cell c will gain the profit of my r604.29 that they debited from an bank account that belongs to someone who doesn't even have a cell c contract. I have been in tears trying to sort this out. The financial strain it has put on me and the problems it is causing at work for me to be on the phone all the time to get answers from cell c. The service provider doesn't care about the customer whether they belong to cell c or not nor do they care about the urgency of the matter when taking money from someone they had no authorization from. This matter was internal and was a fault at cell c now I am suffering for their incompetence. Flipping useless people at cell c! Can not believe that no one can help me after stealing my money

I have changed banks and all corresponding documents have been submitted to mbongeni ntshangase at cell c. He advised my new banking details have been loaded for refund and that I would have payment from cell c no later than monday 15 october. It is now tuesday 16 october. Mbongeni is ignoring my emails and no one at cell c can tell me what is going on.

I am horribly stressed as this is causing financial problems for me and cell c count give a dam.

After having my line suspended numerous times due to "payment received late" a person by the name of Blanche Opperman got in touch with me, after my first complaint on Hello Peter, and it was arranged that i will pay my cell phone account via EFT and submit my POP directly to their accounts department ([protected]@cellc.co.za) with the message "Please allocate payment for account xxx. This worked well for last month.

Come this month again, it's been three days since the mail was sent and to date have not even had a read receipt. My line have been suspended once again even after sending the mail 3 times! Now you phone the USELESS customer service and the voice tell you sorry we can't put you through to a consultant right now
Further to that i mailed Blanch about the fact that when people phone me "my number doesn't exist" and again, no read receipt, no response. So Blanch, Thank you, for NOTHING.

I hope after this second complaint i get SOME joy out of Cell C. If it wasn't for the fact that you want to charge me thousands to "move" my contract to another service provider like MTN, I would have been long gone from Cell C. but no worries... the clock is ticking

Cell C does not appear to care in the least bit for their customers. Weather you have kids at home to keep contact with, your business correspondance, or even if you might face a life and death situation. They seem to have a coman curtisy of total ignorance in there manner of satisfying their customers.

I have a second contract phone(Black Berry) with Cell C and they have chosen to breach our contract point no. 11 in the subscription agreement and barred my number for a non payment for a service called GET IT for which I opted out for and never received, when the message for the application verification was sent to me a day later.

Evens that have taken place are as follows:
 I received a call from GET IT on the 28/06/2012 I did agree however was having second thoughts about it overnight I changed my mind, I received a notification of my application via sms the following day and opted out/stop.
 On the 12/07/2012 I called GET IT to double check if it was cancelled to my distress I was informed it was not.
 A week thereafter I received a call from one of Cell C’s customer care consultants notifying me that my account was in arrears of R83.00, I asked how could this be possible when my contact is for R100.00pm. She then explained that GET IT debited the banking details from my details and it bounced back because the account had been closed. I then asked whom gave GET IT permission to debit that account whereby for the last 18mths Cell C has not used this account and has been receiving cash payments from me? With all the intellegance of these consultants they could not answer me.
 I was then refered to the GET IT department once again the skilled trained consultance’s could not answer my questions, this matter was then refered to the management level of GET IT, with great expectations of this matter being solved as efficient and effectively, not one of their managerial staff bothered to call back with a resolution to date.

I Just received an sms stating that from the 8th of August you should recharge with prepaid airtime to pay for content services, because you will no longer be able to pay for this using your Control Chat Top up airtime. Now i ask with tears in my eyes, is that not the reason why we get these contracts in the first place? So that we can use this airtime for these purposes. i might as well go on prepaid and pay for it, and switch to another service provider. The consultants don't do their work, you wait forever, you almost never have signal to make a call, use your Internet on your blackberry, not to mention the cost of these calls! This is the last time i deal with cell c!

Cell C advertise data airtime 24GB for R1, 299. No further details is given. It is advertised with the 3GB for R399. Underneath the 3GB it says valid for 365 days. There is no further info on that line.
On the previous grouping the second line do give the details of the validation period under each product. Thus the 365 days is applicable to all the products in that group.
The telephone operators disagree but do not want to transfer the call to a senior manager or director to solve the problem. They say it is 2GB per month for 12 months.
http://www.cellc.co.za/data-prepaid-packages
Cell C personel sucks

I have had a cell c contract for the last 7 months. my phone along with other personal belongings were stolen and i followed procedure for the claims. the store were i bought the phone informed me that my sim card was not in the phone when my phone was stolen and the insurance will probably not pay. First of all, i never had an insurance contract. my cellphone contract just states that i am insured and there is no where in my contract were it is stated that my sim card must be in the phone at the time of loss or theft for them to pay out.
I tried to get hold of cell c department for 2 days in a row now, first consultant told me that they dont have an insurance department and i must go back to the store. The store insists that i call 084140 because they cannot follow up on my claim for me. everytime i call 084 140, the cosultants say they are putting me through to the insurance department but i just keep holding and no one ever answers. i have now spent R300 on airtime and i still have not spoken to the insurance depatment.

I am really disappointed and am seriously thinking of moving to a different service provider.

Mahlatse
[protected]

I had 2 contracts with cell. I lost a sim to one contract called cell c and had it blocked. this happend a year and a half before the contract expired. As cell c charges the most for a sim swop i ignored it and lost my R50 airtime in this period. I was contacted by a consultant and advised that should i upgrade i will not be charged for the sim. I agreed. The package was delivered but without a sim card. I called immediately and was told that one would be sent to me within a day. I received it almost a month later. Within this period of me receiving the phone and the sim calls were made from this sim. I almost fainted when i got the bill. After numerous calls i was told that i had found the sim card i lost all that while back and was using it. The sim card they send me is still in its packaging to this day unopened.
I have spoken to more than a 100 people and they have all come to the same conclusion based on one idiot: that i found the lost sim and inserted it into my phone. My hundreds of emails were deleted without being read. This has been happening since January last year and still no success in getting anywhere with cellc. I can't believe that they are all so stupid. I have even gone so far as to contact the CEO's office and they put me back in touch with the ###s i was dealing with in the first place.

I have now decided that I'm going to tell the whole world about how useless they are and that fraud is cool with them. I will be writing articles to our local newspapers and will tell who ever will listen to me. I destroyed my daughter's sim after i got her set up with another service provider.

I received a new phone on contract on 2011-03-11. I have called 084 145/7 the whole of Friday only to listen to music! Also sent 2 e-mails to customer service - NO REPLY! I took the phone to Cell C in Gateway on Saturday to see if they could assist me. No luch as I was told I did not purchase the phone from them! I have been on my landline since 08:00 this morning, it is now 09:25 and still listening to music! Quite frankly can Cell C send their couriers again to collect the phone as my contract hardly started and do not get ANY SERVICE FROM THEM!

Date 28th January 2012

I am having problems with Cell C. My Cell C contract in question is cellphone number: [protected].

On Monday the 16th of January 2012 I went into the Cell C store- Davenport Branch, to process my upgrade from a R145/month Casualchat Plan, to a R369/month SmartData Plan. I would receive a Samsung Galaxy Tab 10.1 as a device on the SmartData Plan with 200mg/month free data thereafter Data would be charged at 39c/mb. After numerous visits to the store, on the 24th January 2012, I finally received a phone call on my current number [protected], from the Davenport Cell C store informing me that my tab was ready for collection.

I went into the store and Nomfundo, the consultant, processed my upgrade from the Casualchat plan to the Smart Data Plan. I was given the Galaxy Tab and told that the SmartData Plan was activated. Nomfundo further informed me that when my free 200mb were depleted, a message would be sent to my Galaxy Tab Device. Informing me of such, she suggested that I purchase a 3Gig CellC Data Package and insert that Sim card into the device when my free Data had expired, as it was a cheaper alternative to their regular Data Billing. I decided I would see how long it would take me to use 200MB of data and when the message popped up, I would go into store and purchase the 3Gig package. I happily used my Galaxy Tab thereafter.

On the 26 January 2012, a mere 2 days later, I attempted to connect to the internet with my Tab, but received an error message stating that there was 'No internet connection' available. I went to work and tried again in the late afternoon, asuming the problem was network related. I was still unable to connect to the internet. At approximately 5pm I called Cell C's (help)line and spoke to various Cell C consultants in all departments including technical and accounts, their names: Primose, Pearl, Michael and Sindisiwe. Team Leader Chalin was on break at first, and later would not get on the phone but coached a consultant through my enquiry.

Eventually through a series of conversations, it was accertained that my account was hotlined i.e. My account was suspended due to what Cell C considered 'unsually high usage'. My bill at that point was R1439, 79. I was informed by Pearl that I would need to pay 50% of the full amount in order to reconnect my service. I asked for a bill to be emailed to me, before I pay the 50% amount. I was informed that this was not Cell C's policy as bills could only be generated by their system by the 7th of February 2012. I did not think it right to pay a bill without any physical evidence of the amount owing, but was told that nothing could be done to get me that bill or to reconnect me without payment. I am a Durban Artist, and needed to be connected and online for work purposes that evening, and expressed my desparation to Pearl about my deadlines. Her response again was that there was nothing they could do.

When I enquired as to why I was not sent an sms, email or given a call before my account was suspended, Pearl informed me that they had done so. However, she read out a number: [protected] which is a residence I no longer reside at. I was confused as to why she didn't call me on my current cell phone number, the same number I was called on by Cell C staff, informing me of my arrival of my Tab the previous week. In the week of waiting for my Tab to arrive, I had provided them with my current contact number, as well as an alternative contact number i.e. My live-in fiancee, Dhaveshan Govender.
These number however do not reflect on the contract I have or Cell C's records. The numbers on the contracts are [protected] and [protected], which are my old pre-paid Vodacom numbers. The number they called is not on the contract.

At 6pm on the same day, my sister, Neebha Budhoo, arrived and attempted to help me, by calling through to the Cell C Help Line and she spoke to Sindisiwe. Neebha was also informed of the 'high usage'. Sindisiwe could not explain why it was considered high usage when Neebha explained that the contract was 2 days old so there was no precident for usage. Sindisiwe confirmed that the bill was R1439.79 plus a subscription of R145. When she was informed that these details were incorrect as I had upgraded to a SmartData Plan with a monthly subscription of R369, she continued to assert that I was currently at that time on the R145 CasualChat Plan. The was nothing she could do.

On the 27 January 2012, myself and my fiancee went into the Davenport Square Cell C branch at 8:30am. Nomfundo got into the system and called through to the Helpline. They informed her of the high usage and we now noted that the bill was R1600+, despite my service being suspended the previous day and despite Sindisiwe's assertion that the bill will remain at R1439.79.
While Nomfundo was on the system, we noted a figure of R145 still listed on my account, and no figure of R369 was found. Nomfundo seemed a bit confused but assured us we were on the SmartData Package.
After her call to the help line, Nomfundo apologised to me and explained that it was not possible with Cell C to upgrade from a CasualChat plan to a SmartData Plan, she would have to cancel the Xasualchat plan and reapply for a SmartData Plan inorder for me to retain usage of my Tab. I would have to return the Galaxy tablet until the SmartData contract was processed. There was nothing she could do.

We asked to speak to a Manager, and were told that the Manager was off sick. We then asked to speak to the assist manager, Tammy. Nomfundo then told us that Tammy was out of the store currently and that she could not be called because she had left her phone at the store. We had no option but to wait for Tammy. After 9:30am, Tammy strolled into the store. I explained my dilemma to her and she immediately got on the phone with their Cell C Helpline in the back office, I was not present during that phonecall. Tammy returned a little while later, apologised and explained that CasualChat contracts cannot be upgraded to SmartData contracts, but for some reason the computer system programme Cell C operates on, allowed Nomfundo to process my upgrade.

Tammy went on to explain that Cell C understands that the error was on their side, however the store will not pay for my bill, but Cell C headoffice would, as they understand it to be their mistake.
I was assured that the bill amount that had risen to R1600+ would not be debited from my account as I am not responsible for the error in billing. The process would take a few days to rectify i.e. Cancelling the bill and resetting my account to the correct subscription. Tammy said that she could reconnect my service but advised that if I used the reconnected service, it may appear as an admission to my responsibility towards this bill, so I should rather wait a few days for her to settle the matter. Tammy then suggested that inorder for me to get work done that I should purchase the 3Gig DataPlan in the meanwhile. There was nothing else she could do. I purchased the DataPlan for R399 once-off, valid for one year. I immediately swapped Sim Cards and am currently using the 3Gig card, on Tammy's advice.

On the 28th of January 2012, I received a phone call at 10:45am from Katherine, the Davenport Store Cell C Manager, who was back from sick leave, calling to inform me that the information she was given about my account is as follows: the bill of R1600+ is correct, that I have been moved over to the SmartData Package as of the 24 January 2012 and I will be charged at the rate of 39c/mb. I immediately went to the store with my fiancee. When I got there Katherine said she had confirmed that my bill is correct because I have used up the data which amounts to R1600+. When my fiancee asked for a breakdown of how much data was used from the period 24th Jan-26 Jan, Katherine claimed that she was unable to do so, as the system will only generate a bill after the 7th of February 2012.
Katherine then went on to say that Cell C does infact allow Casualchat plans to be upgraded to SmartData plans, which contradicts what Nomfundo and Tammy said the previous day. Katherine acknowledged that the Helpline provided false information to Nomfundo and Tammy. She said that we should 'forget what happened yesterday' as everyone was miss informed and when I asked: does that mean Cell C helpline cannot be trusted, she replied yes.

My finacee lost his temper and eventually left the store as Katherine refused to acknowledge our previous conversations with her staff and helpline and further stated there was nothing she could do with a smug smile on her face.
When I asked her why she was smiling and questioned her approach to a serious matter, she again smilingly responded, that Cell C gives you service with a smile.

Katherine eventually contacted Nomsa, a Cell C supervisor, who spoke to me and she was no more helpful than anyone else I had spoken to.

So as of the 28th of February 2012, I have a bill in excess of R1600 and the matter can only be investigated once they are able to provide me with a bill. I have a Cell C contract which states that I receive 200mb free/month and afterwards be charged at a rate of 39c/mb thereafter. I find it highly unlikely that with the downloading I did over the 2 days I had service on my Galaxy Tab that I would be able to accumulate a bill exceeding R1600 when data is charged at 39c/mb.
In order to do this I would have had to download data exceeding 4Gigs. This is highly unlikely. However, if Cell C could give me a breakdown of my data usage, and prove that I used this data in the way that they say I have, on my new upgraded plan, then I am willing to pay this bill. Even mentioning the excessive rates to the Cell C consultants, they were taken aback, which makes me think it is some sort of system/computer error that had billed me more than I am responsible for. After seeking advise from an intependent IT consultant, he claims it is impossible to download 4gigs of Data in two days especially looking at my device downloading history.

Date 16 February 2012

On the 15th Feb 2012 I went into the store and my bill now sits at R2000+ and even after Katherine having escalated my bill on the 28th of January 2012 they are still explaining to the helpline what my issue is. So my question is what was the point of escalating my bill two weeks ago if the issue is being queried as a new query 2 weeks later? Tammy in the Davenport Square Branch handled the query, and she gave me an invoice which shows my usage in minutes and Rand value, however Cell C charges at a 'per megabyte' rate for data used, yet their bill does not reflect a megabyte breakdown of my usage. There are several inconsistencies in this bill with regard to duration and cost. Tammy also pointed out that the bill incorrectly charges for a full subscription rather than a pro rata amount as my contract began mid-month.

On the 17 of Feb 2012, Katherine the Cell C manager calls me to tell me they have the per mega byte breakdown of my bill in question, and that Cell C have admitted to their mistake in charging me incorrectly for my two days I was on their network. Katherine proceeded to tell me, in the week that followed, that I should put a stop order on my Cell C debit order for this account, so that my incorrect installment does not get debited from my FNB account on the 1st of March 2012, and this will give Cell C til the end of March to correctly credit my bill, when I will go into the store manually and pay, which all depends on how long Cell C take to fix the problems they've created.

27 February 2012

I get a phone call from Patrick from Cell C billing department, who claims that Cell C admit they incorrectly billed me the wrong Rand value, and that they will credit me R1066 for my data usage, and he assured me they will amend my pro rata subricription from the incorrect billing of R369 to the correct figure of R51 for subscription from the 24 January 2012 until the 31 January 2012. He claims that my Rand value for data used is R468.02 and that my usage in data was 1142079 for the two days I was allowed on their network. I asked for a new printout of my bill with a per/megabyte breakdown showing me the corrections they have made to my bill, which I expect to be sent to Catherine at Davenport Square for me to collect a hard copy, as before. Patrick then went on to say they were charging me 60c/megabyte which completely condradicts what Cell C store employees as well as helpline consultants have told me since the 24 January 2012. 10minutes after speaking to Patrick, I went into the Davenport Square Cell C store, Catherine was on the phone with Patrick, and she says he then claimed a rate of 50c/megabyte was the billing charge. Catherine maintained that the figure she and her staff were told was 39c/megabyte.So the inaccuracies in what I've been told continue. Someone MUST take responsibility for the lies and length of time it is taking to fix the problem with my bill. I refuse to pay more than 39c/megabyte.

As a consumer I feel abused and wish no money to go out of my account to pay Cell C until this matter is resolved.

Yours sincerely,
Shika Budhoo
Cell: [protected]
Email: [protected]@yahoo.com
Website: www.shikabudhoo.yolasite.com

I have a nokia 5800 on contract with cell c. The touch screen of my nokia is not working and this was the second time I took it in to cell c for repair for the same problem cause the first time they did not even look at my f*cking phone and when I received it today 07-01-2012 they told me they did not fix it because it has visible corrosion wich in my opinion is a kak story so I took it today to a shop just to find out what is the problem and the guy told me there is no visible corrosion and he showed me what the problem is so for the second f*cking time cell c did not look at my phone again and this is my last cell phone contract I will take out with them cause they are f*cking useless and I won't recommend cell c to my enemy and I work for a big company and I will make sure they won't make use cell c and I might be one customer but I will spread my story faster than f*cking HIV!so f*ck you cell c and have a [censored] day!

My daughter lost her cellphone on a camping trip, but the phone was found and returned to her. I contacted the call centre to have the phone blocked. After the phone was found I once again contacted the call centre to have the phone un-blocked. After 168 hours and empty promises the phone is still blocked. No feedback from anybody from Cell C.

I hope that this can be looked at due to the fact that Cell C call centre and enquiries fail to. I have logged a call the 24/11/2011 with Cell C call centre, received a reference and was told my query will be looked at within the next 24 - 48 hours. Today is the 02/12/2011 and there has been nothing done regarding my complaint. it was told to me by a lady called Nandemiso that my query is still in the queue.

My contract was activated 01/11/2010. I have cancelled my 24 month contract, which consisted of two phones and on each phone I was supposed to get a R59 discount. My contract ended the 04th November 2011 and for the statement dated 01/11/2011 this discount was not given to me. I have enquired about why my statement was so high and a Reference number was given to me, I have not received any feedback regarding the complaint and the monthly deductions has been deducted.

What is there that I can do to get back the money that was taken from me as Cellc cannot assist?

I do have all the proof if this is required.

Kind Regards
Shameemah Davids

Heil die leser 18/11/2011

Aangaande: patetiese dienslewering
Cell c newpark kimberley

Ek wil net asseblief hier se ek is nie 'n mens wat ooit sommer oor iets sal kla nie, maar selfs ek het die punt bereik dat ek voel hierdie is nodig.

Op 26 augustus 2011 het ek na cell c newpark kimberley gegaan om my kontrak, controle chat 100 op te gradeer. My kontrak nommer is [protected]. Ek kon nie op die kontrak wat ek toe gehad het 'n blackberry kry nie en het toe my kontrak ook opgradeer van r100-00 per maand na r150-00 per maand. Dit gedoen het ek besluit op 'n blackberry curve. 2 dae later terwyl ek probeer om 'n abb af te laai gooi die skerm ewe skielik net 'n swart skermpie uit met 'n klein wit blokkie in die middel wat se error. My pa hannes fourie vat toe die foon terug na cell c en vra hulle moet my bel, want ek wil nie die foon hê nie as gevolg van die error, aangesien ek nie kon af kry by my werk nie. Hulle vervang toe die foon.

In my skik met my nuwe blackberry curve. Op 14 september gooi die blackberry se screen weer 'n blokkie uit. Software update! Ek was moedeloos. Terug na cell c.
Hulle se toe my foon moet weggestuur word want hulle kan nie die update hier in kimberley doen nie. Ek vra toe hoe lank dit sal neem, want damm my foon is my lifeline. Nee mevrou so 2 weke op die meeste. Op 16 september 2011 is die foon toe weggestuur na johannesburg na cell c repairs afdeling. Hulle sê toe hulle sal my laat weet sodra my foon terug is en ek hom kan kom haal. 3 weke gaan verby en ek hoor niks van cell c. Op vrydag middag 7 oktober gaan ek om navraag te doen, want hulle het gesê 2 weke of korter. Niemand het my nog gebel of enige iets nie.

Die foon was toe klaarblyklik al op 26 september terug! Ek vat die foon sit hom aan om te kyk of als reg werk. My software wat my foon opgehad het was 4.2.1 of so iets... En hy was weg gestuur vir 'n software update.Net dieselfde sofware is weer van voor af opgelaai. Die foon was so stadig, dit het 2 ure gevat wat ek daar gestaan het net om my 102 emails wat ek ontvang het in die tyd dat ek nie 'n foon gehad het te download, whats app wou glad nie aflaai op die foon nie, skerm gooi toe uit internal server error ewe skielik terwyl ek nog in die winkel is. Ek sê toe vir deon ek wil nie die foon terug hê nie. Hy is nie geupdate soos daar vir my gesê is nie en sy skerm gooi die error kort kort uit. Ek vra vir deon as ek 'n ander foon kies, watter nokia foon het dieselfde funksies as die foon wat ek gehad het en watter nokia foon sal ek kan kry volgens my kontrak. Deon wys toe vir my net die nokia e5.

Hy se toe ek moet nou maar die foon vat want carrol (Bestuurderes) is nie daar wat die besluite kan neem nie. Aangesien daar toe nie vir my 'n ander keuse gelaat is nie, is ek daar weg huis toe met die foon. Ek sê toe ek gaan my pa stuur maandag met die foon want ek werk en kan nie af kry nie. Maandag oggend 10 oktober is my pa terug met my foon. Hy gee toe die foon vir hulle terug en lig vir peter may in 'n ander foon sal welkom wees maar nie weer 'n blackberry nie. Peter may sê toe vir my pa carrol sal my bel. Ek wag en wag en ontvang geen oproep nie. Op 14 oktober is ek weer terug by cell c. Ek het 'n brief getik waarin ek my kontrakte kanselleer weens swak diens. Peter may lig my in as ek die kontrakte kanselleer gaan daar nog die res van hierdie kontrak se kostes wees wat ek sal moet betaal. Ek wil weer met carrol praat. Sy is weer nie beskikbaar nie. Peter se hy sal kyk wat hy kan doen. Ek vra asb peter help my ek moet 'n foon hè! Hy sê hy sal met carrol praat, 'n email ter motivering stuur en die brief na carrol faks om te sê hoe ernstig ek is en sê carrol moet my bel. Hy sê ook vir my hy sal voor die einde van die dag vir my bel met 3 moontlike vervangings opsies op my foon. Ek het nou nog 'n oproep van hom of carrol ontvang soos hy gesê het hy en sy sal.

My pa gaan cell c toe om navraag te doen en vir carrol te spreek. Sy is nie beskikbaar nie. Peter kan nie besluite neem nie. Ek raak desperaat en raadop. Ek betaal vir 'n produk wat ek nie het nie. Saterdag 29 oktober gaan ek weer terug na cell c. Raadop, desperaat vir hulp en diens! Carrol is weer nie daar dat ek met haar kan praat en ek is nog steeds nie gebel deur haar nie. Ek sê ek gaan hulle aan gee by die verbruikersraad vir swak dienslewering. Ek kom huis toe le 'n klag teen cell c op die internet by hellopeter.com. Maandag oggend 31 oktober 2011 bel victor mooi van cell c klientediens my. Ek vertel my hele storie aan hom. Hy bel my drie keer op dieselfde dag. Met die 3de oproep vra hy vir my watter foon ek wil hê want hulle gaan my foon vervang. Ek se ek is seker dit was die nokia e5 waarna ek gekyk het. Hy lig my in rhahaba sal my bel. Ek wag vir haar oproep, maar dit gebeur nie. Hy bel my toe weer die volgende dag nadat ek vir hom 'n email gestuur het om te vra nou wat nou. Hy vra vir my het rhahaba my nog nie gebel nie. Ek sê nee. Rukkie later bel sy my met 'n houding. Wil my net inlig dat hulle nie voorraad het van die nokia e5 nie maar hulle stuur vir my 'n nokia c3. Ek se toe vir haar dis nie eers 'n smartfoon nie, want ek het gelukkig die vorige dag op google na die nokia fone gaan kyk. Ek se toe ek wil nie die foon he nie... Ek wil 'n nokia e5 he. Ek gaan die vrydag weer hier na peter by cell c kimberley en wragtig het hulle vir my 'n nodia c3 in plaas van 'n nokia e5 gestuur. Selfs peter may by cell c kimberley dink dis belaglik. Hy sê toe vir my sy hande is afgekap. Ek stuur toe weer 'n email na victor mooi by cell c klientediens. Toe hy my terug skakel sê hy net hy verstaan my probleem maar rhahaba sal my bel. Sy bel my maandag 14 november 2011 en sê aangesien hulle nie voorraad het van die nokia e5 nie, gaan hulle vir my 'n blackberry curve stuur. Ek vra toe as hulle die foon vir my stuur wanneer sal dit wees. Nee mevrou volgende week. Ek sê toe dis onaanvaarbaar. Ek is al amper 2 maande sonder my foon.

Intussen het my pa ook besluit om 'n nokia e5 foon te vat met sy upgrade en peter het vir hom gesê enige tyd van 16 november 2011 kan hy sy nokia e5 kom haal. Toe my pa daar kom op 17 november sê peter vir hom ook hulle het nie voorraad nie. My pa kanselleer toe daar en dan sy kontrak ([protected]) met cell c kimberley new park, hy kry die bewys dat hy sy kontrak gekanselleer het en stap net oor na cell c northcape mall. Hy wou net gaan vra het hulle nie dalk so foon nie. Ja se die dame daar vir hom... Meneer ons het 3 nokia e5 fone. Sy het nie my pa geken nie maar iemand daar het want carrol bestuur al 2 die winkels. My pa vra toe mag hy asb die foon sien... Ja sê sy. Ewe skielik na 'n ruk wat sy toe wegbly kom sy terug en sê... Jammer meneer fourie maar al 3 die nokia e5 fone is net gister uitverkoop. Ek het nie geweet nie sê sy want ek was nie gister aan diens nie.

Gister middag 18 november gaan ek weer na cell c newpark. Ek sê vir peter daar hoe is dit moontlik dat hulle vir my sê hulle het nie voorraad van die nokia e5 nie en by northcape mall was daar 3 fone tot gister. Hy sê vir my dis uit sy hande uit... Ek moet met rhahaba praat. Ek gee vir hom 'n afskrif van die verbruikerswet wat ek van die internet getrek het en sê vir hom ek eis 'n foon voor 17h00, of ek gaan 'n klag indien teen hulle vir swak diens. 10 minute later bel hy my en sê weer vir my rhahaba gaan my bel. Ek lig hom in dat ek nie enigsens belangstel om oproepe van haar te ontvang nie. Al oproep wat ek sal ontvang van hulle verder is om my in te lig dat ek my foon moet kom haal. Sy bel my weer met 'n houding. Toe ek met haar afrikaans wil praat, se sy vir my in engels sy kan nie afrikaans verstaan nie... Op daardie oomblik was ek te kwaad om enigsins myself in engels te kan uitdruk. Ek se toe in engels vir haar sy moet dan asb vir my iemand gee om mee te praat wat afrikaans kan praat en verstaan. Ek se toe ook vir haar in afrikaans dat ek hierdie klag teen cell c gaan indien. Sy wou my nie deursit na iemand wat afrikaans kan praat nie en het vir my gesê ek moet engels met haar praat anders is dit so goed soos ek praat nie met haar nie... Toe druk ek die foon neer.

Al wat ek vra is asb help my? Ek wil net my kontrak by cell c kimberley kanselleer sodat ek 'n nuwe kontrak iewers anders kan gaan uitneem of dan die foon van my keuse asseblief he waarvoor ek nou in elk geval betaal en nie het nie!
Ek moet 'n ordentlike foon kry so gou as moontlik aangesien ek 'n geskeide dame is wat alleen woon en my foon is my lifeline! Asseblief help my ek is raadop, teleurgestel en desperaat!

Baie dankie by voorbaat vir u hulp.

Die uwe

Carla fourie

[protected]

I have signed for two control chat 150 on the 31 august 2011. At the end of september I had paid via deposit and debit. Update cell c, goes on suspending both cell lines. After numerous complaints to the store of purchase and customer care the problem is on going still. According to cell c customer service, I am in arrears of R300! Which is totally incorrect my payments are up to date. I have emailed, faxed and telephone numerous times but nobody can tell me why my cell lines keep on getting suspended although my contract is up to date

On 1 September 2011 a my debit order for Cell C was deducted to the amount of R1035.00. Early that same morning I called Cell C and asked them why they deducted R1035.00. Cell C said to that I Migrated to all day 300 contract. I never migrated bu t upgraded botgh my cell contracts. I informed Cell C that I am going to reverse the debit order and will pay in the correct amount of R450.00 direcrly into their bank account. I paid the amount of R450.00 on the 6 of September 2011. I logged 5 complaints with Cell C and no response from them. On 15 September 2011 both my lines was soft blocked and I logged a complaint with Cell C they informed me that I was double billed because of my upgrades. When I upgrade my contracts I was never informed by anyone that I will be double billed the end of August 2011. If I was informed of the double billing I would never have upgrade and rather wait until my contracts were at the enfd of the 2 years contract.