Cell C
Reviews and Complaints

Hi

[protected] & [protected]

I Spoke to your care Centre in May and they said they would rectify – the contract would be R99 for each phone = R198 pm — see below not credit just higher payments than agreed.

I also received no feed on my e-mail below dated 3rd May 2022

See comments below: Below: last 3moths payments;

31 May 2022

CELL C [protected] I0594588

0.00

-442.46

10,445.41

30 Apr 2022

CELL C [protected] I0594588

0.00

-561.98

14,565.86

31 Mar 2022

CELL C [protected] I0594588

0.00

-561.98

8,132.47

From: Rupert J Dood [mailto:[protected]@gmail.com]

Sent: 03 May 2022 08:34

To: '[protected]@cell.co.za'

Cc: '[protected]@paybilassist.co.za'

Subject: FW: Not keeping to upgrade promise

From: Rupert J Dood [mailto:[protected]@gmail.com]

Sent: 02 May 2022 04:21

To: '[protected]@cell.co.za'

Cc: '[protected]@paybilassist.co.za'

Subject: Not keeping to upgrade promise

Hi

My Details: R J Dodd = ID [protected]

You people nagged me on telephone for 6 months to upgrade (I did not want to as I wanted to cancel contract when I move to another town) – and when I Agreed because I was told by tele sales it will be cheaper – about R290 for 5 Gigs anytime, 5b gigs night and 90 or 50 minutes @ R145 each for following 2 numbers = [protected] = [protected].

It did not happen – I was upgraded the 1st March 2022 – but my payments stayed R561.98 (no Change) – see below:

31 Mar 2022

CELL C [protected] I0594588

0.00

-561.98

8,132.47

30 Apr 2022

CELL C [protected] I0594588

0.00

-561.98

14,565.86

Please rectify my account within the next 5 Days (by reversing wrong monthly payment and implementing the right payment as per upgrade) or I will have no option as to return my d/order due to your breach of contract.

I will also accept that contract has been cancelled and will arrange a switch to new company.

Please advise your decision.

Thanks

Dr. Rupert. J. Dodd

DBA. MBA. BCom. CAIB (SA).ACIBM. LCIB. ICBS.

[protected]@gmail.com

Fax's [protected]

Standerton

Mpumalanga

2430

It been almost two months now since I've claimed my stolen and cell c is refusing to attent to my case meantime they thy debit their money monthly I thought having insurance was a good thing but I was just fooling myself with this and what hurts the most is that as much as as I'm the customer here I'm not being valued I'm just being taken for a fool. By the way I'm Silondile Hlela ID [protected] and all documents were submitter until today they still excallating the matter

We had numerous calls from their call centre regarding a so-called amount of R 349.00 outstanding. On each occasion, I have requested full details of which none to date was provided.

Again on 28 May 2022, another unknown person from their call centre phoned regarding the R 349.00 in dispute. Immediately thereafter my line [protected] was disconnected. After numerous requests, I record that no one could provide full details of when and how the amount of R 349.00 became due and payable and the calculation thereof.

Even after our attorney wrote them a legal letter on 30 May 2022 and was sent to [protected]@cellc, still no response, service is pathetic.

I had enough of their bull and now cancel my contract due to their default in terms of the contract. Never never again.

Good day

I had a data contract for R149 per month [protected]) on my debit order. End of march 2022 I stopped recieving data. I taught my phone had a problem and they told me maybe my sim card is faulty. In the beginning april 2022 I went to cell c in centurion mall to do sim swap and I was told the contract has been cancelled by cell c. They also told me that they could not see why because the records showed my account was paid up to date. I left the account query because I was going to change to mtn because cell c never bothered to inform me they cancelling my contract.

I have been recieving alot phone calls and miss calls from people I dont know demanding me pay money to them into account numbers without name of account holder. They demand me to provide my id no to them. I feel that cell c is opening doors to scammers.

I have reported the matter 2x to cell c customer care and I was told they would get back to me in 2 working days but they never did phone / email.

I hope theres someone compitent at cell c to attend to this query and clear my name asap. I cannot pay for services that was cancelled without informing me and for services I didnot use.

Thank you

Uninterested consultant (Ashma)

Worst consultant ever rude

I work away and my sim card is still active I have lost the sim and cant get a sim swap as I have used the sim about 3 months ago

I was aked to take the security questions which consist of my last dialled numbers

Which I got wrong

My question is there any other way to confirm I am infact the owner of the sim cars. I have taken proof of address and ID along and seems of no use

Is there no other way to get this fixed

Hi ive made a payment on behalf of the following id no [protected] all im asking for is you to clear up my name please and send me a settlement letter as soon as possible I really need to use it please...

Recieved a message feom cell c regarding a refund on 24 april 2022.since then i have been waiting for them to start the process.i called customer service,i was told they would call me to verify my details telephonicall in order to start the process.but nothing happend so far.please assist.my case ref no:[protected].

Kind regards

I recently ran a Credit check on my name since I started a new job and wanted to make sure I was in Good standing. I found that my 2 Cell C accounts are still showing active and is in arears. the 2 accounts was handed over to Nimble Credit which I then contacted an was resolved within 48hrs( Very Friendly people and willing to assist) they gave me the letters that said from their side the accounts are indeed paid up and closed. I left it for another 48hrs and the Nimble-Cell c was off my name, but Cell C is still showing active I contacted them via emails and telephonically everytime I give them the case no and get sent or given a new case no and typical please allow 48hrs for this to get resolved. Well the 48Hrs from the first phone call and email lapsed on the 28th March. I am still calling daily and emailing them to remove their listing against me. As now with my new work and bigger salary I cant do anything as they have literally F--#$ up my credit score and I cant get finance for anything.

I just want them to remove their listings so that I can get on with my life

Good day

Kindly note that my laptop was collected by courier company by Cellc for them to update my software . Laptop collected on the 15/02/2022 . Still dated been following up since 26 /05/2022 I have to contacting Cellc customer Service for an update and was told that , I would receive an replacement laptop and was provide Ref no: SPI008346871 . But every time I get sent to contract department, follow up department and repairs and still no success. This is ridiculous as a client to be sent to numerous department and still not get the correct info update with regards to my replacement laptop .

RAM 154052

I had a month to month data contract that was cancelled in March 2021, and from November I received calls from debt collectors regarding this account that is outstanding. Then I started communicating with Cell C to resolve this and always got the answer they will get back to me. I have been due for an upgrade on my contract that I have had for 17 odd years and now I am not able to upgrade because of this account that is still showing. I have phoned and emailed so many times and even the Cell C shop tried to assist and I am not getting anywhere. Then I spoke to a consultant that told me the account is an arrears and she will send me the statements (As i never received anything) and when I checked she didn't put it in date order and see where is shows closing balance R0.00, so I mailed it back to Cell C with comments, I am not receiving any feedback and when I call they tell me the note just shows to call 084 151. When you call this number it asks for an SSID and if you don't provide it just drops. I don't know what to do at this stage to get this off my name.

Good Morning All.

Hope and trust all is well.

I have emailed '[protected]@cellc.co.za'; '[protected]@cellc.co.za'; '[protected]@cellc.co.za'; '[protected]@cellc.co.za' and still no reply from any of the abovementioned emails on the website.

The account was in arrears and we have paid the full amount on 22.05.2022, I have submitted the proof of payment, have asked that someone can please advise if they have received the proof of payment and also, will the phone line be activated once payment is received and allocated.

Your speedy response will be highly appreciated.

My name is Nnyana Moshodi with ID [protected]. I had a contract agreement for blackberry and was supposed to pay R200 a month which it did not happen I was paying over R300. I called to to rectify that and was told I must pay R350 to change the tarrif. Because I could not afford that I later decided to stop paying. The Sim card was then closed and was handed over to Shapiro shake. I then was supposed to pay R1500 which I refused to pay because I was not receiving the services. They then said I can pay R1100 to get settlement and I did in 2019. Now am getting call and messages that I still owe cell c R18050. Please help me resolve this issue and get a settlement. I have been trying to call cell c customer service but am not helped because they say nothing under my name appears. My contacts are [protected] or [protected] and my email is [protected]@gmail.com. Please help me

I paid up my account November 2021 and when I request a paid up letter they told me to wait for two days, when I call after two day they tell me to wait another two days. I have been doing the same thing for more than two weeks now. When I send an email the is no respond.

My name is Ndumiso I upgraded my contract February 2022 a new phone was sent to me with no service sim card , I advise cell c several times but still no one was willing to help me its been 4 months they h'v been debiting on my account , the last person I spoke to she advise me to go to the nearest branch my response to her was all branches are closed , on top of that they sent me non Rica sim card and they charged me what confused me was why I was charged for a new sim card because it was cell c mistake not mine...Cell c sucks

two weeks ago I created a case with Cell C Exclusive helpdesk as i am an exclusive client.

my direct nr is [protected]. i have 6 lines under my name. the numbers in question are: [protected] and [protected]. My April statement reflected that pinnacle 2G for R90-00 and R155-65 has been billed for both lines. this is not what i have requested and would like to down grade [protected] to the lowest package and on [protected] reduce to pinnacle 1G.

on my line which a case was not opened i would like to upgrade to a package where i get more minutes (airtimes) as the package i have currently is not working for me.

also in the past everything was done telephonically, now a days majority of the cases booked are done electronically via email, and i am sorry to say but CELL C's service where emails are concerned is unprofessional and pathetic!

two months ago one of my contract lines was due for an upgrade, the response was just so poor why, because everything is done via email which your consultants dont know or not willing to assist or respond!

i have been a Cell C customer for more than 20 years and i am sorry to say that as time passes your services are busy deteriorating and i am on the verge for cancelling my contracts and going to another service provider who can provide professional services.,

now i wonder how long will i wait before i receive a response on the complaint?

very dissatisfied customer

In 2018 i took a contract cellphone from cell c which i had to pay for 24 months.and i did pay,after honoring the contract cell c was still taking money from my account and i had to reverse everytime they did so.few days ago i found out i was blacklisted by cell c even after fully paying my cellphone...

Hi

I have problems with making a swim swap, I'm an university student, I've been with cell c for years using one number and now on Thursday my Sim card got damaged, it not detected even when I try putting it to another device. I've requested a sim swap even went to cell store and they told me to call customer care cause the sim is not registered on my name, I bought sim card in the local store years back. I can't lose this number cause it's registered in so many things. I didn't know that it is wrong to buy a sim card in local stores, I thought because it's cell c I guess it's okay. I believe that cell can do something to help me out cause I really can't loose that number. Please kindly assist a student in need. This is so stressing , I've tried my best I don't know what to do now.

I have been a client of Cell C for many years and its really disappointing to hear that you have taken away some key products that are of value.

I am on a contract that is going to end next month and I would like the option to keep my device and have a package only with Cell C, however now I’m completely reconsidering remaining with Cell C… These are the reasons:

1. Your website is not updated with the latest changes…I have been enquiring with your sales and retentions teams about a ‘month to month’ option which is clearly still on your website, but which I believe does no longer exist.. Why then do you still have it advertised on your website?

2. Why are you trying to lock customers into a 24 month contract if they do not want that option? I want the option to be able to be flexible so that in 6 months time if I want a new device I can simply just cancel the month to month and then take on another 24 month contract.

This is highly disappointing that I have to send an email to complain about this. I have never had any issues with Cell C but the fact that Im now being pushed into a corner I am seriously reconsidering extending my contract.

It would be amazing if this email gets to the right people to look into this issue.

Upgraded my cell with cell c bayside mall, I took an additional data sim with the new upgrade but the sim does not work, I have been back to the cell c store in bayside mall 4 times already with nothing resolved, the staff is extremely rude especially the store manager carl and his consultant monique, the refuse to assist and only argues the fact that the 2nd sim card they provided me with was inserted before the time and therefore is not working, the consultant bianca did inform me that I must wait 4 hours but not why so I inserted the card once I got home, I was under the impression the 4 hours wait was to see if it works?

I returned to the store last night 19/05/2022 to collect the new sim card and was confronted by the consultant called monique (she refused to give me her last name) as she feels she has the right to verbally attack a client and accuse me of being a lier?

You have children running your bayside mall store and busy alienating the customers, I have 3 cell c contracts and my fiber contract is with you, as the contracts comes up for renewal I will most definitely not be using cell c again and will be moving to a deferent provider purely because of the fact that they can and will not sort out my issue with the data sim still not working and their very poor customer service and very bad attitudes.

The staff is also not complying to covid regulations as you can walk in to the store at any given time and not one staff member is wearing a mask, I will be lodging a complaint at the western cape gov today.

I went to a cell c shop today to upgrade on of my three contracts only to be told I was already on a contract for that number (Kicked in last month). I remember receiving a call from cell c regarding this contract expiring and asked if I wanted to upgrade. I wasn't ready to upgrade and was offered a sim only deal to which I agreed, because sim only deals you can upgrade at any time right. Apparently not anymore. If I want to cancel this sim only contract I have to pay the full commitment.

I phoned cell c customer care, to ask for the recording but was transferred to the upgrades department.

the upgrades department said the same as the shop. "you cant upgrade because you have 24 months on this contract". I ask for the recording, but upgrades tell me they cant request recordings, I have to speak to Customer care. I get transferred again to customer care. after a lengthy explanation, I'm told they cant help me with the recording, only the upgrades department can get me that.

At this point I don't know who to trust or believe.