Cell C
Reviews and Complaints

My husband applied for a new cell c contract. He collected the 2 devices (laptop and router) from Cape Gate Store. When attempting to set up the laptop at home (after it was opened in store but could not be turned on de to Flat battery as indicated by store agent) the laptop setup could not be completed due to fault of some kind. The laptop was returned to store. We requested that the contract be cancelled since we were within the 7 day cooling of period-of which we were told that we could not do. We did not want a faulty device...irrespective of the fault, as we needed to purchase an alternative device that our daughter needed for school. We were told that the device would be collected by Platinum Warranty for assessment. Assessment was completed and it was found that there was a software problem that was fixed. We have subsequently been unsuccessful in getting clarity about the state of affairs, we have no devices, the unhelpful and disintered store manager, has made no attempt to resolve the matter so that as consumers we are informed. I have never experienced such preposterous customer service in my life. We need assistance as we do not wish to held liable for an account, of which we have no devices. It is hampering our ability to purchase a new needed device for our daughter to continue with school, this has been prolonged for 3 weeks now. The matter has claimed to be brought to the attention of the area manager from whom we have seen no attempt to resolve this matter.

Hi ive been trying endlessly to get a paid up letter from cellc. Roughly about two months ago i paid up my account in full the amount was R1233. I immediately phoned and requested a paid up letter. The consultant told me they can not issue me a letter they have to escalate a case and il recieve a response within 24 hours i waited through the entire week and got no response when i phoned back the new consultant told me that the case as expired with no response and all she could do is escalated a new case and wait for a response i waited again and a week passed and when i phoned back they told me this case as expired as well been furious i queried who is the company yourl are escalating me too. The company name and details was given to me so i could contact them whilst a third case was been escalated. When i contacted the company (EDC blake and associates) they told me they dont have any information on my account thats why i was not recieving a paid up letter. Find this information out two months after asking for a paid up later i was furious because i with have never got that answer if i didnt phone the company myself. Contacted cellc back and still havent recieved my letter up till now. Requested to speak to a manager and was placed on hold for nearly twenty minutes before the call been cut. Absolutely terrible service from cellc and they consultance are no help and niether do they no the proceedures all they do is continuously place you on all whilst they find out what to do. I need my letter urgently with of never taken a contract with cellc if i knew the service delivery was this bad very very disappointing from a brand this big. Cellc please fix this asap

Good day

Ive had a contract with CellC for many years with no issues. Early this year the package was reduced ( less minutes & data) and we went instore to query this. The consultant took my details and we were advised that they will investigate and get back to us. We advised him that someone needs to get back to us and explain why because we cannot continue paying and receiving less data & minutes as agreed. Whilst we have not received any feedback from Cell C, the account has now been handed overs to lawyers and this is a default payment under my credit profile. I dont want to fight I just want to resolve this matter asap.

Good day,

Please would you ​assess the below and advise if this is in order, I had a Cell C account 8 years ago to which no one reached out to me during that time. I was married and was under the impression per my ex-husband, that he had paid the account, as arranged. I did not know there was an outstanding amount up until this point where ​SSDA are now contacting me, however, this debt would have been prescribed three years after? and If I understand correctly, you are not allowed by law to be contacting me regarding this prescribed debt? Or Did I get the memo wrong?

126B. (1) (a) No person may sell a debt under a credit agreement to which this Act applies and that has been extinguished by prescription under the Prescription Act, 1969 (Act No. 68 of 1969).

(b) No person may continue the collection of, or re-activate a debt under a credit agreement to which this Act applies — (i) which debt has been extinguished by prescription under the Prescription Act, 1969 (Act No. 68 of 1969);

I would be happy to get the Credit Ombud involved in this matter to confirm?

@cellc hi im Muhammad adeel anf im using cellc as your customer now a time my internet is not working since today 2:00 i have many data bundles but its not works properly so just suggest me something or do me favor or set it plz!

Is been a week since I'm waiting for my paid up letter from cell c. I send emails every days no response nothing!

When I call them they take me from one consultant to another...very very bad service

*case number [protected]*

I have been asking cell c to please send me the owing amount to my previous account. Cell C has listed me for an amount of R170 and can not trace where this comes from, I am willing to make payment so that my name is cleared. Please assist to get this cleared. Reference logged [protected]

I have been a Cell C customer for more than 10years, beginning of 2022 my number gets blocked for no apparent reason, I phoned customer care and was advised to do a sim swop, I did that, still blocked, I phoned again and a different agent at customer care tells me that the sim swop was not needed, all that should be done is for the phone to be unblocked from Cell C side, and that someone will contact me on my alternative number, its been weeks now no one has contacted me, due to my inconvenience and desperation I have made several follow ups, and not getting any joy or feedback, this has been ongoing since 22 March 22, so its been almost two months of this major inconvenience.

The reference number is 81f885.

Please advise

Good day

Today I come bearing a good review, id like to give credit to Monica Masia from the Cell C porting department she is the heart of that department

My number was ported in fraudulently and after speaking to 3 different agents who failed to assist I got to her and she escalated my case, she even did follow up on my case and assured me very well and I finally got my number back to my service provider.

She deserves to stay in that department and even deserves leadership position innthat department.

Thank you cell c because of her I an even considerig gettinh a cell c number she provides the best customer service.

Kind regards

Happy Customer

On the 04.04.22 I send my phone to cell c mall in Somerset because it just went blank and i was not able to charged it so my phone was booked for repairs but it never came back till today.

My conctact number is [protected].

kind regards

Bongiwe Zingela.

In Sep 2021 I logged a query due to poor signal. There was a lot of back and forth between me an "customer service" reps, some suggesting that my contract number be moved to roam on MTN, others suggesting that technicians come to my place of residence to test the signal, not of which ever happened, no matter how many times my case was "escalated". Eventually I just never heard back from anyone.

In the beginning of May 2022 I decided to again take up the issue with CellC. I logged a query, just like before, and was told that a case will be logged with technical dept, just like before. A couple of days later, I received a call from technical, asking whether my issue has been resolved and whether I can connect to the internet. I informed the person that I never said my issue was with internet connectivity but rather with the network itself as the main issue is calls. The person informed me that he does not specialize in calls, and that a new query needs to be logged with the calls dept. Two days ago, I was again phoned by a "technician" who asked whether I am now able to make and receive calls...again I had to explain that the issue is not whether it is working or not, but rather the quality of signal. The guy promised to phone me back in 5 min, but never did. Today, again, I received a call asking whether I am able to connect to the internet. While busy explaining that the issue is not internet itself but rather the network as a whole, the line got cut, as it usually does, and the person did not even bother to phone back.

This complaint is a last ditch effort to get CellC to provide the service I am paying for. The next logical step will be to take this case to the ombudsman.

In December 2021 I was sold data cards which I was informed was on a month to month contract. Cell C representatives are deliberately ignoring my requests for proof that I agreed to their contract length claiming I should pay early cancellation fees. I requested a supervisor or manager contact me and no call back.

Hello

Miss Anthea Pringle Florence

Now you do not respond.

I sent you screenshots of the ITC saying that the Cellc account has not been paid at all. - see attachments..!

Please I want this to be sorted out as I cannot open any account due to that.

Please mail me a letter or an statement where it shows that the account is R0.00 or that the account is closed and settled.

If you cannot help please a a Name and email address!

Thanking You

Anthea

Good day,

I have requested a paid up letter in March 2022 already. No one seems interested to get back to me.

You call, get redirected to sending a mail but no joy.

I urgently need a paid up letter for my account, cell c is not getting back to me and this is really urgent.

Please can someone help

I require this document to sort out my life and its a big hold back at the moment.

Paid the full balance 25 March 2022, it's been allocated and the statement reflects no balance outstanding, but still cellc does not want to assist. See photo of statement attached in order to update my credit report

Please help

I have requested a settlement amount to cancel my Cell C contract last year September, I received an invoice for this amount on the 1st September 2021, I paid the full amount on the 8th September 2021, I sent an email to customer services on the 9th of September 2021, requesting to cancel my contract as I have paid the contract in full, I received an email to confirm they have received my mail, I never heard from them again, I then realized they are still sending me statements, which I also questioned via email as I was under the impression that my contract was cancelled ! after numerous calls and emails, it still wasnt resolved! they now handed me over to Shapiro lawyers and added me to ITC that i did not pay my account! I have now again sent all documentation and proof of payment to their customer services again, i still had no feedback or even a call from Cell C to resolve this matter. The lawyers confirm that they will send all correspondence to Cell C legal department to resolve ! 24hours no response from Cell C ! I have also lodged a complaint with Consumer Commission as I am getting no joy out of Cell C

I did a Credit Check on myself and it showed that I still owe Cellc R3700.

I was handed over and I was making payment to the Company. But now I see I am still in arrears with Cellc.

I just called customer service, but I apparently failed the Questions that was asked.

All i want to do is sort this out, but he refused to help me.

Please Help Me !

In December 2021 i applied for a contract which i later cancelled. In the new year 2022 i was sent a statement of R219 owing which i called the contracts department to find out what am i been charged for since i had cancelled my contract that i agreed to. The agent told me that i have another contract which which i was not aware of.

This contract in question, the sim card has not been opened nor used yet i am been told i am obligated to pay. How can i pay for something i have never used. This issue has been going on from last month April 2022 and has now affected my credit score. My agent has found a house for me but cannot proceed because this matter.

Can this be sorted as a matter of urgency because I'm getting sent statements for what? I don't know. Ref number is [protected]

I have spoken to so many agents in the contracts department and all say the same thing. They will get back to me. To date [protected] no-one has gotten back to me regarding this issue.

On 05/05/2022 I applied for my upgrade, received my sms that upgrade was successful, also received my new agreement via email. A week later, I have not received my new phone, tried phoning cell c, but same answer over and over again, "sorry I cant assist you, I will transfer you"... same story again, over and over until call gets dropped. No answers. Wrote to hello peter, got an automated response.. nothing since. Two ref numbers via sms: [protected] and today [protected]. How can it be so difficult, to check whether the phone has been dispatched, if it got lost, is there stock issues etc and just get back to you're client. Cell C now has permission to deduct debit order, and I still have no phone. NEVER EVER have I had pleasure dealing with CellC direct, unfortunately I do not have a choice, as our CellC outlet closed down. I have been a customer for 10years plus, and this is how you treat you're long standing clients!

I want to know PLEASE where is my phone as per our agreement, and when can I expect delivery!

Hi I took a Cell C month to month data deal for R249 30GB day, 20GB night. in October 2020. When I called them to cancel last month. I was told that the month to month deal was changed to a contract without my knowledge or approval. They said they sent out sms's to customers about these changes. Which I never received. I was told to pay a cancelation fee for a contract I did not sign up for. So basically I'm now in a marriage with Cell C that I did not know about.