Cell C
Reviews and Complaints

I went to the [protected]@Reds CellC store in Centurion and asked to cancel my account. I then stopped my debit order and they never stopped my account.

I then received calls from a debt collection agency who could not send me a statement on what they said is outstanding.

Eventually, I got hold of their debt recovery agency - Select online and paid the amount in full - I have the paid-up letter.

Now CellC listed the account as "Written Off" and this is causing a bad credit record for me and I am not able to get my bond approved due to this.

If You phone - no one is able to assist and they just keep on transferring me from the one person to the next.

I need this sorted as this is not right - what about consumer rights - no service from CellC

Good day,
I am sorry for going this route but no answer on all the numbers I have tried. I phoned SSDA and they said it is for acc number [protected] - What is this about, I haven't had a cell c account in years, have received no statements, e mails, sms or anything and now I have been handed over and placed on ITC? Please help me.
I would like for someone to investigate and advise what this is and if need be provide proof to me,
My e mail address where you can contact me is [protected]@discovery.co.za

good day

my problem is on the 6th of February 2021 i received a data contract for 100G which we agreed upon and additional router for R 90. 00 TOTAL IS R 468 per month so on my first month which is February i was debited R 986 around February the 10th so i did not have money on my account as we agreed that they will start debiting on the 15th of each month, so the 13th my account was deactivated and on the 15th i was adivised to make manual payment at nedbank of which i did and the following day my account was activated.

i called cell c to ask why was i debited double the amount 4 four days after getting a contract so no one was able to tell me the exact story and i was told that because i paid double therefore they will not debit me for march 20221.

on the 26th i went again to cell c and took a phone contract then they said i have to pay the pro-rata of R190. 00 on the 10th of March and i asked that because i had no money is it possible for them to deduct from my data account as it has money which cell c owe me and i was told its not possible as it is a separate account. i was unable to make payment on the 10th then on the 13th both my accounts were deactivated, on the 15th of March 2021 i called cell c to make payment arrangement for my cellphone contract and to ask why is my data deactivated because i do not owe it?

i was told there was a fraud on my account but they cant give me the details so i must send an email to [protected]@cellc.co.za so i did that so ever since the 15th i had not received any information regarding my account and consultants are unable to give me the contact details for this person so that i can hear what is really the problem and she is not reading my emails.

I am frustrated because both my accounts are closed and i am willing to make payment for my cellphone but i am denied to do that because i must communicated with someone who is not responding to my emails and i want to know my is my data contract deactivated because i was told it is a separate account and i do not owe it inf act cell c is the one who owe me, so does this mean i paid for services that i did not enjoy.

my case number is [protected]

if really someone committed fraud using my account who is this person and how is it going to be addressed as i am suffering and cell c can end up listing me whereas i am willing to be cooperative.

Good Day

The contract for number [protected] has been due for an upgrade since the 26th of January. So far we've sent numerous emails with no assistance from Cell C. Requests were sent on the following dates

29 January : Email sent to [protected]@cellc.co.za
4 February 2021 : Email sent to baqobile.[protected]@cellc.co.za
3 March 2021 : Email sent to [protected]@cellc.co.za
Numerous dates to : [protected]@cellc.co.za

So far I have also made numerous calls to Cell C and no one wants to assist. We just want to upgrade the contract and get a new device. It's been 2 months now and Cell C has not been helpful at all. This is extremely poor service from Cell C.

Regards

Good day, I've been a customer of yours for some time now. I've also recently upgraded my contract with you. However, my experience on your network for the last couple of weeks has been terrible.

I've experienced dropped calls on an hourly basis. Network connectivity has been non-existent. I'm in a position where I'm running a business from this number and with all the connection issues I'm experiencing it is making it close to impossible.

I've even done a sim swap at your store in Ferndale, but this was to no avail as the problems still persist. Furthermore, I've also set my device to only pick up 3g connectivity only as I understand you've been experiencing LTE connectivity issues. This also doesn't work. After you've stated that LTE has been restored I've reset my phone, but the problems are still present.

I'm not residing or working in outlying areas. I stay and work in Bryanston and Sandton which should be areas of priority regarding connectivity for Cell C, but this does not seem to be the case.

If you cannot provide me with the service I'm paying for then I advise you release me from my obligation to pay my subscription fee regarding your network. I'm happy to pay the device fee on a monthly basis as I'm very happy with it, but it doesn't help me to have a great device and no network to support it.

I'm awaiting your response in the matter. If you can't get hold of me on the following contact number provided, it's as a result of the issues I've mentioned regarding your network.

[protected]

Prompt feedback would be appreciated

Purchased Data not reflecting
In Dec 2020 I ordered 10GB cellc data for R599.00. The data did not reflect on my cell number balance.
Since December I have been following up with cellc with no resolution.
Cellc initially advised that Payfast had not transferred the money to CellC and I needed to contact Payfast and Standard bank. Payfast sent proof of payment (pop) which I forwarded on to cellc via email (case number [protected]). I have had no response to my email. I have twice phoned cellc in March with a promise of escalation plus a personal call to me. This has never happened.

A fraudulent cell phone account was raised on my name. I called Cell C to stop the account, so they raised the case with the SAFPS (case no. [protected]) on 2020/09/06. I have not received feedback or a status ever since.

I applied for a loan from the bank for home improvements, but the loan was declined due to a negative fraud listing on my name due to the fraudulent cell phone contract. SAFPS told me the listing must be removed from Cell C, but no one can help, and the "fraud department" that is suppose to help do not pick up their phones.

I have an issue since last year june still today not resolved, excuse is covid19

I have contacted Cell C on numerous occasions to no avail. I have also written a review on Hello Peter. I plan to take my complaint to every possible public platform. I am tired of being stolen from!

I have never in my history of dealing with cell companies, experienced such horrendous customer service and ineptitude. I clphoned in Oct 2020 to cancel my contracts with Cell C as I was emigrated. The service operator confirmed the cancelations. I then called in November to check on cancelation, and was told only 1 contract had been canceled. I canceled once more and was told all was in order. I called again to follow up before I left in December and was told the contract still had not been canceled and that I had to pay a cancellation fee, which I duly did. It is now nearly March and I am STILL being charged every month for a contract I canceled in November! It is daylight roberry. I am actually at a loss as to what more I can do.

Absolutely apalled by CellC. My mother who is overseas, has had no network as Cellc has decided to stop her sim card and disconnect her roaming, without notice and without her consent. When approaching customer service, all they can say is that "the team will be in touch". Nobody has been in touch to date after several attempts to find out what their problem is. One receives sloppy and ridiculous responses from their agents who only know how to tell their customers to call the call centre. Pathetic to say the least, no interest or care for their customers. Only interested in money as they keep sending accounts despite cutting off the service.

12 Feb 2021, when I started my enquiry - [protected] - Request a refund or adjustment made to my future debit order in order to continue.

Cell C has debit my account incorrectly for the month of January 2021 - according to 2 ladies from "Cell C" R146 was supposed to be deducted - then a other lady tells R259 was the supposedly correct amount. What I can't understand is that they are telling me that my "contract ended 31 Jan 2021" but then how can they deduct R259! And to top all of this. Apparently they have every right to "switch me " back to the "previous rate" of what the data sim cost!

WHO GIVES YOU ANY RIGHT TO change me over to something else WITHOUT MY CONSENT! WHAT MAKES YOU THINK I CAN AFFORD WHATEVER IT IS THAT YOU CHOSE FOR ME! I am going to take this further! If I do not get any positive feedback from you guys! All I had was a data Sim deal that was running on a month to month basis! And I topped it up with R50 airtime for calls, which cost me in total about R140 a month, which was in my budget! Now you load me on something that will cost me R215 a month just for data! That excludes airtime. So basically I am looking at paying R265 a month! And I do not even have a phone with this deal!

The level of service I am experiencing from you guys are horrible! I have been a customer for years as you can see on your system, o Monday, 01 March 2021, I queried the deduction on my bank account, I was then informed that the "promotion" ended, which promotion? I was never informed that it would end? Or that it is a promotion that I am on and will only last for 2 years! Given that info I was WAY MORE THEN 2 YEARS ON this specific contract and I paid R89! Now you telling me that I am no longer on it.

I phoned on the 25th of February 2021 to ask with regards to my bill. I spoke to 4 agents. I spoke to a Patricia, Kgomotso, Thulani and eventually a Veronique. Veronique advised that she will escalate and I will get an automated sms. And I will be contacted in 24-48 working hours. Still to date no sms and no response. And what makes this so sad and hurting is that it is not the first a CellC agent ignored my request.
When I spoke to the agent I advised them that I cannot afford a huge amount as I have just taken out a home loan. And I was assured that the contract will be R179 monthly. And I kept on thinking that the huge deduction was for the other line that will be end soon. To my suprise contract on [protected] is the one costing me a lot of money. May you kindly advise soonest. I did not agree to paying R455 for 24 months. My agreement was to pay R179 only. Even last time I wanted topup and was given open line. And I was nit reimburse for all those months.

I'm very pissed will cell c customer service an account was opened under my name deducting every month of which was reversing via my bank every month little did I know that it will affect my credit life. Last year October contacted one of the constant they advice I send affidavit, account statements and but to my surprise no one contacted me back as to how the investigation goes. Been calling them every now and then no solution and now I can't buy a property because of them just want them to clear my name please.

Good day

I would like to file a complaint regarding my Cellc phone account which I took out in 2015 if I am not mistaken, My last payment was debited twice from my account and thereafter I never bothered renewing my contract as I did not need to because my phone was still as new. When I spoke to the sales assistant who helped with my contract he never told me anything regarding when my contract is done I should come in store to cancel it, so now six years later I am getting calls from CELLC call center agents saying that I owe an outstanding amount of R829.00. I am really pissed of as I know for a fact that when my contract came to an end the amount was debited twice from my account and now they're saying I owe that amount.
It is so frustrating right now because of this I have a bad credit score, now they're looking for proof of payment that I do not know where I will get six years later.

Please look up on my case, it would really mean so much.

Regards.
Bilqees Islam

Sins you went over to roming, single has drop on my phone and WiFi pocket router is on a blue light. My phone is only getting 3g, I got 3 reference numbers. I'm thinking of canceling all 3 my contacts with you. Your service is very bad. My daughter must download her school work but dew to this poor connection she can't.

Waiting from 2 February when I first submitted the required documents of the company to Shop in Mall @ Reds and was told after more than a week that they could not find the documents. I resubmitted all documents on 13 and 14 February 21 and when I inquired last week and today again, I was told that there there has been no reply from CELC . Ref: [protected]

Please urgently supply me with a paid up letter for my accounts with CellC. The accounts were settled in full and I have been trying to get this communication from Cell C since November 2020.
MY references:

1010401193
1010701983
1012502017

Please respond, [protected]@gmail.com

On the 27/01/2021, a cell C consultant phoned me and reminded me I was due for an upgrade. He offered me a package that was supposed to be an advantage but turned out to be a huge disadvantage - a 50GB package was offered and only worked until 04/02/2021 after that lost connection.

I tried to get help, even visited the nearest store and they said I must do a swim swap as they thought that would be a solution, I paid R115 for it but it did not solve my problem. Eventually it was noted that the problem was I was offered a package that has no network in East London and I would have to phone and reverse the upgrade, I did on the 11/02/2021 after struggling and was told it was going to take 48hrs, I kept following up and requested next thing to cancel the contract as it was not working for me, I kept getting the same answer that my case was under investigation.

The contract has not been working since 04/02/2021 and the problem has not been solved until now and Cell C will keep debiting for something that I cannot use and it is soo frustrating.

My contact number is [protected]

This year January 2021 I have realized that my cell c 24 months contract has expired on December and cell c is still debiting my bank account without my consent to continue with the contract or not. They didn't even notify me when my previous contract was coming to an end. I only saw this when the debit amount changed to R105 on January 2021. I called their complaints department to stop this thing they were doing. The consultant said I must send a cancelation letter through email. I asked for what must I send a cancelation letter because I no longer have a contract with them anymore. . She said for the contract extension . I said that my contract is already expired and done. She said if I don't send the cancelation letter, this debiting will never stop and my bill will just pile up and I will be responsible to pay for it. So I tried sending them the cancelation letter just to stop these unauthorized debits from taking place because my budget is already tight . From there they just kept quiet. No response. So went to reverse their debit because I cannot pay for services I have never agreed upon.
I tried calling them again about the cancelation letter that I sent. The consultant said I must read the contract again, plus the email that I sent was just what they needed as prove that I do have an additional contract. I now realized that they used my desperate attempt to stop the debits by telling me to send them a cancelation letter that they can use as prove to say I do have a contract with them. Damn these people are skelm. I said my agreement was a 24 months contract only, it's finished and I have never signed on black and white for an extension . She asked me some security questions to do the cancelation. From there she dodged canceling this thing I don't know of by saying that the system is rejecting cancelation because the answers that I gave her were incorrect, but they were correct on the other day when I called them . So I dropped the phone because I realized that the consultant was avoiding to stop this issue . Now I'm afraid this thing will never stop and this unlawful bill will just increase and get me further into trouble. Please help me out of this financial rip-off.

Plus they did not stick to the contract terms because my contract with them was R379. 01 from January 2019. They started to increase the debit to R384. 12 on July for a reason only they know because I have never skipped any payments within the contract period, not even once. I only checked this year January.
I want them to pay for every cent that they have taken from me, even if it's small. They'd have no mercy for customers because they would take a small amount of short payment seriously by adding arrears charges.

They thought I would not see what they were doing because I wasn't complaining before this unauthorized debit from January 2021 and I took a closer look at their statements.
Plus they change statement formats to confuse their clients and make it difficult for them to save their own files for evidence since it's difficult to find an app that can open those files . First it was e.pub format. Now it's password secured pdf files.

I want you to help me to get back all the money they have taken from me, no matter how small it is and to stop them from debiting my bank account anymore.
I have not been able to download the statements because most of them are viewable online and on my phone ;therefore I took screen shots and wrote notes on them.

I'm a loyal customer for over 10years at cellc now. Two years ago I went to upgrade and the consultant said i'm under debt review, I am not aware of that and is dealing now with that issue, but still cell c renew my contract, now two years has passed and I need to upgrade. Again this issue of debt review is coming up. I'm not aware of it and my legal team is busy sorting it. I'm also aware of family and friends who is definitely under debt review but their contracts was renew, so whatsthe problem with mine. I'm paying my acc every month with no problems what so ever, isn't it my right to be granted good service and be able to upgrade? I'm nicolene kapp my contact nr is [protected]. Hope to hear from you