Cell C
Reviews and Complaints

Since I had a cellphone contract with cellc I have been paying my account up to date up until lock down caused a struggle I went to cell c store to make payment arrangements then my account was handed over. I have managed to pay the account in full last year december. Then I requested for a paidup letter in january till today I have not recieved the paidup letter these nothing I didnt do to get the letter. I called the collectors to ask if I still owe them? They said no. When I go to cellc stored to ask for the letter they said I owe cellc r1400. Which I paid it to the collectors. Now im stuck and helpless because of cellc. When they were calling me to collect they were harrasing me calling everyday even when I just made payment yesterday they would call me to harrase me that my account is in arreas why is that so?

Sir / Madam

I have a fully paid up zero balance c fibre account and you guys listed me with ITC. Please kindly advise as call transfers to your legal department do not go through. How do I contact the legal department?
Please kindly sort this out ...

MC

I went into the Cell C Branch at Somerset Mall on the 22 of Feburary 2021, After a month I went back to them as I didnt get any updates about my phone "Huawei P LIte" IMEI nr [protected]. The gentleman at the shop said that they will follow up. After a week I went in to Cell C again and the staff didnt want me to go in and that I have to wait outside the Branch allthough the 1 gentleman wasnt busy with a client. 2 weeks later they phone my husband to come and collect the Device but nothing was done about it. They just say its not them i need to phone Hollard insurance. I phoned hollard on the 25th of April and they informed that i need to pay an access fee of R300 and that I did, I struggle to get the proof by Hollard Insurance as I send it +- 5 times to "[protected]@deviceinsurance.co.za and they cant see the payment. I am very furstrated and I want this sorted out as soon as possilbe please.

Your urgent attention to this matter will be greatly appreciated.

Your urgent attenion in the ab

I have done an upgrade on the 26th of Jan and the cellphone was delivered without the sim card. I got suprised end of the month when my account was debited for both old contract and new deal. I called cell C to get a better understanding of what was really happening. I was told that the debit order is for an older and new contract. am so pissed off coz everytime when you call you are promised to be sorted out in 48hours. I waited for my enquiries to be addressed in 48 hours as promised. Cell C only got back to me in April while they are busy debiting me twice for the sim they haven't delivered.

Then in April 6th, I called I was advised to cancel and convert my older contract to prepaid to avoid double billing. The lady advised me to call on the 6th of May to do a number change (sim swap) from the new deal to the older sim so that all benefits from Jan to date can be credited onto my number. Oooh guess what I called for hours and on the second call the agent took a phone and put it aside and started talking and laughing on the other side for 35 minutes. I ended up dropping the phone. I called again and requested to talk to higher management. I spoke to Victor (Team Leader) who assured me that cell c will definitely contact me within 48hours to resolve the matter. Huuuh xem Since the 6th May I have been waiting for the said call but Cell C is nowhere to be found. They just enjoy taking our monies but they don't wanna provide service.

I wrote on Hello Peter on the 11th May hoping that I will get some attention but still no one is resolving the issue. My next action will be Twitter because I can't continue paying double debit orders for nothing

I Will SEEK A LEGAL TEAM.

I PAY R2000 Every Month on 5 Lines for the last 14 Months.
The last 3 Months 3 OF MY NUMBERS have no Signal
Cant receive Calls cant make calls signal drops day in day out.
I work for myself i have lost out on Thousands of Rand's not being able
to Make contacts with clients . You Turn your back on me Cellc

I was advised to Change the Settings on my Cellc Devices i did that and now 10 Weeks Later Still having the Same problem. Your Service is is the worst by Far. And most clients will just accept the outcome. And as A company you Know most clients will give up the fight. In my case i wont give up and ill make a point of this to make sure i give you guys back what you gave me

I need your legal departments Number and email.

Wooooow am not alone on this situation with cell c as from 2018 I have been trying n trying no response or follow up from cell c while they put my life on standstill

I have received proof that my account is paid up to date yet when I phone Cell c and they say I have been handed over, this has been going on since January, I am frustrated that the debit orders have come off my account but I have no service. I paid cash up to the end of my contract R3400, so why is my phone still blocked!
I have phoned and emailed [protected]@ssda.co.za and they tell me they have no record of me being handed over.

On 23 April 2021 I received my upgrade device after I waited a month. When inserting my old nano sim card it stated not registered, upon instruction from Cell C I did sim swop. Up until now with several emails to cell c I still can't make or receive calls. Absolutely pathetic. My reference [protected] is still not resolved. I've tried everything.

Since September 2020, I've been engaging Cell C on my arrears account. Asking that the cancel the contract as it was already over the 24 month period and allowing me to pay off the outstanding amount.

They have suspended the account and still bills me for each month which increases the amount owed. I've also requested the debit order to stop so I can do monthly EFT payments. Over the last 7 months I've had different answers to my questions.

The issue I have is that no matter if I pay off the outstanding amount, it will not decrease due to them still billing me each month.

Here are 3 reference numbers I could find:
[protected]
[protected]
[protected]

Regards
M

Good Day,

076 114 1516 - LG WING

I renewed my contract at Cell C N1 City branch on 02/12/20. The lady that assisted me, Danica, is no longer working at the branch. I asked her to insure the phone immediately and she said it was not necessary as I still have a month to do so.

She also assured me that there will be accessories available within a month, but to date, there is still nothing to protect the phone. The same branch did put a gel cover on about a month ago, but that was so full of bubbles and they took it off on Sunday 3/5/21. Not even offering to replace that.

There is absolutely nothing they can do because the phone if over the month it had to be insured. In the meantime it has fallen and the glass cracked in the one corner.

I feel that it is not my fault it is was not insured as I did ask her to insure it before I left the store upon renewing the contract.

The phone keeps switching on and off, gets very hot at the back and gives some notification message that the USB being used is not compatible with the phone, even though there is no USB plugged in at all.

At the store on 3/4/21, they told me it was the charger which was faulty and I had to buy a new charger. The new charger would not work on my phone and the shop assistant said I must take his charger as it seems to work on my phone. So, that is R299.00 paid for a second hand charger.

I urgently need to know what can be done to get this matter resolved. At the present moment I feel that the phone needs to be replaced because I was misled with the insurance and also the accessories which is not on the market. There is still 1 year and 7 months left on the new contract and it is unfair that I pay for something which is busy packing up. The phone is busy switching on and off the whole time.

Your urgent attention will be much appreciated. I can be contacted on the cell number mentioned above. I do have four contracts with Cell C and have been with you for years now. Don't you think I should be getting better service regarding the phone.

Thank you
Anna Marinda du Plessis

Good afternoon,

Kindly see attached SMS from Cell C cancelation department dated 11 March 2021 after my conversation finalizing the contract termination telephonically for data SIM [protected].

I'm a pensioner and found it totally annoying and upsetting that my debit order at ABSA Bank is still not stopped for this contract. I respectfully request that this matter gets closer at once as it is affecting my health and finance.

Your sincerely

Mr M.L Venter

15-5th Avenue, Fish Hoek, 7975

Contact number: [protected]

For the past 2 months Cell C has not debited my monthly installments due to some billing issue on their end.

Even though the admit the problem is on their end, they still insisted I Call my bank to confirm if anything has change. I provided the with an official account confirmation letter from the bank.

For 2 weeks straight I have been battle for them to set up a once off debit order so they can get paid, to no avail. In addition to all of this I receive constant phone calls an SMS`s telling me my account is in arrears.

On Friday the 30th of April 2021, I finally got hold of someone promises made still did not call me back.

See email below:

from: Waleed Isaacs
to: "Martha Tsoey (Contractor)"
date: Apr 30, 2021, 5:20 PM
subject: Waleed Isaacs FNB account Confirmation
mailed-by: gmail.com

Hi Martha

I have attached my FNB account confirmation.
Definitely not an FNB issue.

So kindly escalate, I need cell c to confirm this issue has not affected my Credit Rating. Also I would like to be reimbursed for the inconvenience.
Confirmation in writing acknowledging the issue is on Cell C`s end.
Also how Cell C intends compensating me for the inconvenience.

A guarantee that this issue is now resolved, debit orders will run as per normal.
An explanation of what each contract costs me each month.
It also seems that I will be paying more than 700 p/m for all contracts I informed that my total will not exceed 700

Failing all of the above I will be cancelling all Cell C contracts.
Also will not be paying a cent.
I am disgusted by the way this is being handled.
This is not directed at you personally, if you could please just direct it to some in a position able to action my request.

Regards
W Isaacs

I called this individual a few times on Friday evening she eventually got someone to answer and say this phone is not hers, when that number is on the email signature.

[censored]

To top it all there are issues with the contract, even thought by balance enquiry says I have 0 minutes I can still call so does this mean I am no longer on top up or Cell C just upped the limit.

In closing Cell C wants to pay all outstanding fees, not my fault. The including late penalty then I need to log a dispute to get my money back.

Waleed Isaacs
[protected]

I have requested a paid up letter from the 17th of April but still I have not received anything besides a lot of case numbers: [protected], [protected] and [protected].

I need assists as I'm a process of buying property and the only thing that is standing in my way is the paid up letter from cellc.

Thobani Majozi
[protected]

email: [protected]@Nedbank.co.za.
contact number: [protected].

My Cell C number [protected] pre - paid sim was corrupted. I visited your I'langa Mall branch in Nelspruit on Saturday 24 April for a sim swap. They advised me that their system was off-line and they couldn't assist me. They put me on the line with someone at your customer service department who asked me rediculous security questions. When he asked for my RICA address and I said I can't remember since I've had the number for 7 years, I named all possible addresses, he was extremely rude and said "this is not multiple choice tell me the address I have on the system'. When I went back today 29 April they were again off line. This is just unacceptable, pathetically poor, 3rd world service. You better pull up your socks, I will not leave it there, if I don't get satisfactory results I will refer this to the Consumer Complaints Commission.

My father has a phone contract with Cell C, the worst started when he was debited an amount of R3300, 00, he paid R1038, 00, and went to pay R500, 00, this was never updated on the Cell C system, then it came that the bill was still R3000.00 but the phone was never connected after they cut the line before payment was made, last month my Father's account was debited R3000.00 but it was never updated, the phone was disconnected and they still send a bill of R3000.00. what kind of a company is this, this is rubbish, the worst kind, my Father is a pensioner, the phone is disconnected and yet they still go and charge these amounts and they do not update their records, what kind of rubbish is this, this is a shop in Mafikeng and they will tell you that the very same pensioner must call them, with what funds when he is being unfairly treated.

his number is 0633848663
his name is David.

I would like for this matter to be resolved because this is affecting his health, and his finance.

I paid in full the amount I was owing to Cellc and proof of payment and cancellation was send to customerservice@cell.co.za proofofpayment@cellc.co.za and the reference number is [protected] and till today I cant get assistance on the paid up letter. I am send to pillar to post and I had called all the customer number but no luck. Cellc you have to clear my name. I have been a loyal customer for years and am glad the contract ended after this bad service you gave me.

Good day,

I refer to the attached picture and cell number :[protected]

I purchased data on my fnb website only to discover its night data but the website just refer to it as 30 Days data. So I have wasted 700.00 so far this month buy night data for the office.

I phoned the help desk and was told they cannot do anything to assist me.

I need some kinda compensation for wasting my money on night data when as you can see on the picture its labelled as 30 days data...not night or day data.

I am at my wits end dealing with your call centres so i went into your Kenilworth store and told them my story. They suggest I email to get assistance.

This is a long story that started in December.

I have two contracts with Cell C

I have been a loyal CellC customer for 8 years. If you cant help me resolve this quickly I will just cancel and go elsewhere.

First Upgrade Attempt:

I contacted the call centre to upgrade one contract .I ordered a P30 lite and was told it was in stock and that we would recieve it in 2 weeks. I waited four weeks and contacted the call centre. I was then told that I had not ordered any phone. This is a mistake, but I was cut off. I phoned back again to speak to another customer care agent who informed me I had ordered a phone but that you no longer stock the phone. I was appalled that i had to call in to get told it was out of stock.

I was told I needed to order again.

Second Upgrade Attempt:

I decided to upgrade both phones. I ordered 2 x p40 lite.
When the phones arrived it became apparent that they do not work with G-Suite ( Google Apps) properly. I phoned in to say I could not use the phones as my business runs off Google.
I was told they would pick the phones up- have them assessed and then CellC would communicate with me.
One phone was picked up but not the second. This was beginning of March. I still sit with one phone in its box and have had no communication on the first.

This as you can see is just terrible service. I am being charged for these contracts,

I first lodged the above plea for assistance bvia your email channel on Monday 19th via [protected]@ and recieved a responder email - Customer Service Case Number : [protected]

It states 24 - 48 hour response time. Still no response and it's now Friday.

Please advise if you can resolve and a timeline.

I hope to remain a Cell C customer but you give me little choice.

I have to come here in the hope of getting it resolved

I upgraded my contract [protected]) to a Samsung A31 handset. Cell c promised to deliver within 3 - 7 working days .. After 30 days of not receiving anything, I asked the agent to change my upgrade to a A32 Samsung, and I was told the same thing : delivery within 3- 7 working days and a maximum of 10 days .. As of today, 21 days later, nothing received!

We have been loyal Cell C clients for the past 8 years, having over 30 contracts between myself, my wife, my brothers, and other staff members. .

Is this how Cell C rewards our loyalty?

Totally Disgusted
Reza Mahomed
tel [protected]

On the 14th of April I was told by a sales agent at the waterfront store that cell c supports Apple Watch cellular and to get one i needed an iPhone. I took out a contract on an iPhone 12pro only to find out the next day that they don't support cellular Apple Watch. On returning to the store and asking to speak to the manager I was told there is no manager at the store and they can't cancel my contract after asking question and being shouted at by a store clerk I was promised that they will find out if the cell c supports Apple Watch cellular (after being told it does support it. And lied to to get a contract) . This stalling tactic and lies has continued until the 19th of April where I said I want to cancel my contract cause they lied to me. I was laughed at by the store clerk when I requested this and was told that only high ranking cell c employees can do this and that she will contact them I was. Not allowed too.

This whole experience has left me traumatised and scarred at the level of service I have received. Never have I been screamed at laughed at by an employee of a company before, its compliantly unprofessional and I am now being held hostage by cell c . I just want to give the phone back pay for what I have used and move on. But all that cell c wants to do is drag this on for as long as it seems so that they can humiliate you for as long as they're can. This is beyond unprofessional behaviour and bordering on psychological harassment. I thought going to cell c would be a breath of fresh air and all I have got in return is anger, empty words and disappointment.