Cell C
Reviews and Complaints

hi my name is Elisio Davids i I'm under debt review ID [protected] ive been trying to get my refund back that was over paid by my debt counsellors i requested a paid up letter and found that the account was over paid i have send emails call still awaiting my refund the time cellc informed us that the money will be refunded within 10 working days and that was told to me in May when i found out about the money that was over paid .

I'm deeply disappointed in cell c and their stupid security check. I mean why in the first place should we rica if you guys won't even use it to do security checks? Why can't our ID and proof of residence not be enough and to top that you guys say I should go to your store but in kathu there's no store haibo and to think I ported my number from Mtn for this nonsense.

CellC you're making my life so difficult, I had a contract with you which ended in 2018 and it reappeared early this year reflecting and amout of R49pm totalling to R392.I made an enquiry regarding this as i did not renewed my contract whenit ended in 2018 and I was told it was because i did not proper cancelled it.Then I decided to pay this amount even though I wasn't happy with paying for something I never used nor renewed it as i was in the process of buying a house and that was on 29/04/21 and I foned to proper cancel it and it was successfully cancelled then. I also requested to have my name removed from ITC and give me a paid up letter but up until now nothing has been done instead I am still getting invoices even after payment and cancelled.

Please resolve this ASAP as this affect my credit status badly as bad payer.my details are as follows:

My name is Phumlani E.Nkosi, ID no.[protected], old contract no.[protected] and contract account [protected], email address Phumlani.[protected]@gmail.com

Regards
Unhappy customer

I phoned Cell C customer service to receive end of contract date I was inform by the operator that apparently a week before my call the data contract was upgraded by which I personally did not receive a call, nor any email for upgrade and no contract. I have never discussed or agree to any contract upgrade within call centres in mylife, I only work with walk in shops. I registered a fraud case and mailed it with all required documentation, NO response or feedback for more than 20 days later. I will not accept invoices other than my original agrrement nor pay for hardware and data I did not accept or received.

I mostly work outside the country.
I require international roaming for various reasons
I have always had international roaming activated on my phone.
While i was in SA recently my international roaming was deactivated with no request from my part
I tried reactivated it by calling the number provided on the notification SMS.
The agent read all terms and conditions (10Minutes on the phone)
The agent failed to activate and roaming could not be activated as there was an error that went above his competency level to fix
I called the next day to figure out if they sorted the problem only to be treated like a first time customer and they wanted to read all the terms and conditions. Eventually they reconnected my international roaming.
The very next morning my roaming was once again deactivated
I called the relevant number to query the problem only to be treated again like a first time customer. They could not reactivate my roaming due to an error.
I went to the Cell C shop in Riverside Mall Nelspruit for assistance but they only call the call centre and then put me on the line...only to be treated like a first time customer again.
I lost my coll and walked out
I am now out the country without roaming and cell C wants me to call Customer Care on +2784 135 to be assisted with activating international roaming. I dont have roaming so I cant call !

I had a contract with cell c I couldnt pay because I was no longer working, I did pay up the account but still I cant use the phone.

I've received a bank notification of a debit order from CELLC amounting to R1373, 47 this is an overpayment, my contract with CELLC is R449.00 inclusive of VAT. I went through my bank records & I'm certain, I did miss any of my monthly payments for my contract phone. On the 17th of May 2021 my bank statement shows a debit order of R448.99 On the 15th of April 2021 my bank statement shows a debit order of R449.01. This is unacceptable to say the least I'm lawfully contracted to CELLC for LG Velvet 4G 128GB Top up at R449×24 and not R1373.47 my contract number is [protected]. I've been told that I signed up for FIBRE services which is false & I've submitted a sworn affidavit, id copy to [protected]@cellc.co.za and no reply. My email address is leratop.[protected]@gmail.com

I hope that this time I will be assisted😔😔. In March 2021 I took a contract With cell c, I wanted a Samsung tablet but the following day a Huawei tablet was delivered. I logged a return and the following day the tablet was collected. When I called cell c to cancel the contract I was told to wait for a RMA number. After a week or so I got the RMA number 6065638. And I was told by the follow up department to call call the cancelation department, the cancelation department referred me back to cancelation department it's like no one was willing to assist me. Then a consultant by the name of Mammone if I'm not mistaken escalated the matter for me. I kept on getting sms which were not saying much then the case was closed, which I thought that the account was closed to my surprise when I checked my statement cell c has been deducting on my account. When I called the retention line I was told that I need to settle the amount if I want to cancel the device? For a device that I don't have? Can I be assisted please and can I be refunded the money that was deducted on my account. RMA 6065635.

Boitumelo

Can I please get a paid up letter for my account my email address is dhlamini.[protected]@gmail.com my account number [protected]. I honestly fed up with your legal department.

😔I am so disappointed with cell c, I checked my credit report and I am owing an amount of R4800 from cell c, but when I call them or go to the store they tell me the amount is no longer visible on their system so I dnt know what to do from here I want this credit to be clear on my records please help me to remove this credit. I tried calling their legal office as well there is no answer, if they can call me back with a way forward I want to buy a house and I am stuck with this credit.

To whom it may concern

I have been a customer of CellC for the past 18 years and would like to express my disappointment with the service that I received recently. I have been hounded by CellC's Upgrades Department since March 2021 to upgrade my contract. I explained numerous times to your consultants that I will not be upgrading. Eventually around the 25th of May 2021 I received another call from your Upgrades Department and this time I agreed to upgrade my contract. Below please find the events that followed:-

27 May 2021
Coincidentally the Samsung A02 was delivered to me the same day that I received the below special on the 27th May 2021. I called CellC immediately to request an upgrade reversal from the Samsung A02 to the Samsung A21S special for R199.

31 May 2021
I called CellC again as the Samsung A02 was not collected. I spoke to Xolelwa - he said that it will take 14 days to collect the Samsung A02. I explained to him that the special will end on 6 June and asked if I could speak to his Manager or Supervisor to explain to him the urgency. He advised that his Supervisor was not available and that he will get his Supervisor (Nontlantla) to call me. To date, I have not received the call from the Supervisor?

4 June 2021 (12h14)
1. As I did not receive any response I called CellC again as the mobile was not collected. This time I spoke to Nthatisi in Follow-ups and deliveries. He advised that I should speak to Customer Care (084135) and transferred me.
2. At Customer Care I spoke to Tshiamo and explained the entire story again. He advised that he could not assist and that I should speak to someone in Upgrades and transferred me.
3. I spoke to Veronica in Upgrades who advised that she will escalate an upgrade reversal and arrange for the Samsung A02 to be collected and arrange delivery of the Samsung A21S. I informed her that the special will end on 6 June 2021 therefore the urgency and she responded that she was aware of the special and she will make a note that I should still qualify. SMS Reference Number [protected].

10 June 2021
Samsung A02 mobile phone was collected by Ram Couriers (RW21141702) in its original packaging.

10-18 June 2021
No acknowledgement of receipt from CellC?

18 June 2021
1. As I did not receive any acknowledgement since the Samsung A02 was collected from me I called the Customer Care Department (084135) and spoke to Dudu. After going through the security checks and explaining the issue all over again she told me that she could not assist and that I should speak to the Upgrades Department and transferred me.
2. Riaad answered at the Upgrades Department but he told that I should speak to the Follow-ups Department. Can you imagine my frustration now as I was being sent from pillar to post again?
3. At the Follow-ups Department I spoke to Ntombi. She said she will escalate the upgrade reversal - Reference Number [protected] (14 days later another escalation?). She informed me that I will have to call back next week as it takes 24-48 hours. Makes me wonder what happens if it's not escalated as it has been 23 days since my initial call (27 May). I requested to speak to the Manager of the Follow-ups Department but was advised by Ntombi that I should contact the Upgrades Department to see if I still qualify for the Special (refer to my note of 27 May). She then transferred me to the Upgrades Department before I could complete my sentence.
4. At the Upgrades Department I spoke to Zanele (each time I spoke to a consultant in a different department I had to go through security checks which was becoming frustrating as I had to continually repeat myself and explain the reason I'm calling). I requested to speak to the Manager of the Department but she refused to forward the call asking me repeatedly why I wanted to speak to him despite me explaining that I had a complaint about the service and my upgrade. She said she will take the query and log a call which I refused and insisted I wanted to speak to the Manager. Eventually she put me on hold for a long time then came back saying that the Supervisor (Michael Makhube) was not available and she will get him to contact me. That was around 10h20 this morning (18 June 2021) and I have still not received his call.

I am writing this letter as a matter of urgency and I would be grateful if my complaint and my issue gets resolved immediately. Look forward to your response.

Regards
DG Govender
[protected]

I went to the cellc store got the banking details and deposited R200 into the account to clear my balance of R197.Cellc has up till today not removed my name from credit record and still listed on Experian and TransUnion.please call on [protected]. My id is [protected].

It was a upgrade. I am charged for a rooter where ii told the salesman the rooter does not work in my area and it was with the previos contract so its paid for in full this was done over the phone now if I go to cell c shop they tell me they can not do anything about it surely this was recorded when the deal was done the contract nr is [protected] my cell nr is [protected] my name is jackie van der merwe I need that money back ican not aford it as I told the salesman I can only aford r350

I made a complaint on 6/8/21 with the state attorneys office of fl keeping my account locked to hide corruption the fact that my weeks that i claim on 5/5/21 someone on the inside changed my pin and payment method and maxe a fake bank account to steal my money with bankcorp bank located in delaware they remove the options from the left side of the screen the change pin button at the top and view and maintain button used to change your payment method you dont need an agent you could changed it yourself i have copies of that audio of me calling on 5/6/21 becase i was locked out my account by them i filed a complaint on 5/19/21 with the inspector general and with the federal trade commission on 5/24/21 havent heard a word from noone they dont wanna investigate because they guilty thats why me phone was illeglly track and me being followed by mdpd while i was riding the metro rail the police doesnt ride the metro rail when i spotted them on the extact train as me i start recording they closed my account after my complaint on 5/6/21 saying i need to verify my identity my identity was verified my identity in 2018 when i was getting unemployment thats why i been getting payments since 4/21 because i was already in the system but i verified again on 5/26/21 with idme and unemployment has three days to unlock your account i calked eight times only to be lied to and given different numbers to call they have a link they could send for you to verify your identity it was never mention or sent to me they also let my weeks to claim on 5/19/21 expired on 6/3/21 by refusing to unlock my account they wanted the police to intimidate me but everytime they follow me or do corruption towards me i will report it and post it they all work together i also called social security called the credit bureau and my former employer jhonny richardson behind these attacks and the company truecore behavorial solutions has me enroll in a 401k plan i havnt work for that company since 2018 due to a lawsuit that was never reported to the EEOC thats why they acting like im still employed their which is a crime and identity theft they wanted to commit fraud in my name they also with holding papers i sign to use as income on my taxes the attorney that was representing me peter hoogerwoerd said once its sign by trurcore he would give it to me that day never came he was working for them not me so i reported him to the florida bar sent in all me proof nothing was done i also had a workers comp case against truecore with the same lawyer and law firm i never recieved my money for that case another reason why i contacted the florida bar i never even met attorney until a whole yr after they had my case because i would call and say why havnt i met him if he, s my attorney which that was unethical behavior a lawyer jhonny richardson wanna pretend i still work there so he can do illgeal credit checks and find out information about me which is a crime an identity theft and invasion of privacy i do know my rights and they was trying the hardest to block me from posting this the truth

unblacklisted

Name: Alan Bradburn
ID # [protected]
Agreement Number: [protected]

On the 3rd Feb 2020, I went into the Hout Bay Cell C branch to cancel my contract, the reason for cancelation was because Cell C had suspended data contracts in Hout Bay due to a tower issue.

The manager who assisted me was Luke, who I have since found out was fired due to negligence.

It seems Luke never sent off the cancellation documentation to head office & my account continues to be debited every month.

I have been back to the store multiple times to try & sort out the issue but nothing can be done without the original cancellation form which there is no record of.

There is proof that there has not been any usage on our side since Feb 2020, and yet we are still debited every month.

I eventually had to block the debit order but we are still being billed & this will eventually lead to me being black listed.

So I had a two phone contracts with cell c years ago.
Then I was handed over to the nimble group, I called them and they have no record of me but on my credit file it says nimble group.

Called your cell c call centre, and their agents warent helpful at all.

Can someone just call me on [protected].
I really want to settle this two accounts but how do I do that ? If both cell c and nimble are not helping.

On the 28th of February 2021 I requested Cell C to cancel my contract as I was way out of my contract agreement with Cell C. I requested a cancellation letter

On the 23rd of March I once again phoned for a cancellation letter.

On the 26th of April I once again asked for the letter and I was told that an amount of R233 was outstanding for online subscriptions and I queried that again as I never had online subscriptions. I was informed that they will query that and will get back to me.

Today, I received a notification that I was listed for an outstanding amount of R6032 rand, nobody know where to transfer my call to and I was given 3 different attorney names which I contacted and nobody has a file on my name.

I googled Cell C legal number (as the wrong number that does not exist been given to me from the call center side) I dialed the google number and also does not exist, , , , , , , , , , , , , , , , , , ,

Where de hek must you go and who in this world can explain to me where this amount is coming from...

I have contacted the call centre numerous times to address this issue. Got reference numbers but nothing is done about it. Yet another debit order went of my account. I have reversed these debit orders for 3 months now. This is ridiculous and this is affecting my credit profile. Fraudulant Celc nr [protected]. See attached reference numbers. Contact me on [protected]. Mr Blackley

I purchased cell phone sumsang ultra s21 that was on promotion with sumsung A31 at cell c through contact. They did not deliver and when I enquired they said the promotion is finished and if I'm still interested I should take another promotion of sumsung ultra s21 that was included A32 sumsung. They took time to deliver and upon delivery I called cell c to arrange to take their phone back as I was no longer interested in the contract, since then I have been waiting for courier from cell c to collect their cell phone as it will be debit time on the 31st of May 2021.please assist