Cell C
Reviews and Complaints

I went with my mother who is 82 years old to get a new cell phone in november 2017.
After major problems and disgusting customer service and my mom being reduced to tears we finally got "a phone" not the one we wanted but a phone.
My mom noticed the debit amount coming off her account was not correct. I went in to cell c to query this only to be told my mom had two accounts with cell c.
We only took out one contract.
We discovered the manager who assisted us has been fired due to fraud and that we were one of his victims!
assistant told me we would not get the money paid back!
after much arguing and rudeness we were told they had stopped the account.
Next month the same amount went off.
Back to cell c... Same arrogance and rudeness as usual.
So they tell me to not report the fraud as it takes too long to investigate, that their shop takes responsibility and will pay back the money. I must phone and cancel the contract.
I phone and cancel but they say my mom must still payfor another two months before it gets stopped.
Back to cell c to tell them to include another two months onto the refundable amount.
Manager sizwe promises to organise etc etc
2 weeks later still no contact from sizwe and no refund.
Back to cell c... More rudeness...
Sizwe not in...
Back to cell c... Sizwe not in... I ask why they cannot sort out this problem... They just mumble some nonsense.

I take off work each time to sort this out... But they do not give a fiddle about that...

I have had enough... Its stealing from a pensioner!

shop should be closed down.. It is totally mismanaged and is ripping people off!

Hi I have have enquiries of poor network at work place and had few calls from cell c but nothing has been done, was told to switch to... 2g than roam using other networks but the problem is still there... I do sales so i'm in Constance need of my phone and number but as usual des always no network and I loose customers. I have called in a number of times but the result that I got was not to my liking. I have been a client with cell c for a long time and I hadly complain further more my payments are always u to date and I done see why this issue with network can't be resolved...

I logged a complaint on behalf of my father on hellopeter on 14th March 2018. The situation has just gone from bad to worse. He "Had" a contract with Cell C and contacted cell c a month prior to the contract end date to advise that he would not require an upgrade nor continuing with the contract. The contract supposedly ended on 19th November 2017. Every month since then, cell c debits and after numerous calls, each time a consultant says "this is the last deduction" and in January 2018 when my Cell c sent free minutes, when highly aware that the account is to be cancelled. On 02/02/2018 confirmation SMS was sent reading "Your cancellation request was processed successfully and your contract will be terminated on 02/02/2018." Another SMS " [protected] has been cancelled from your account" .To this date, Cell c keeps sending sms's advising of an upgrade, attempting to collect when this has been cancelled last year. Mpho then made contact on 15th March 2018 and confirmed that the contract has been cancelled. He further advised that a request has been sent for a credit to be passed. Shortly after this telephonic confirmation two SMS's was received: "Your Cell C account is in arrears by R60.56. Services to be suspended on non-payment in 2 days. (Ignore this SMS if payment is already made). " "R70 will be charged for returned debit orders. Pay at: Nedbank, Corporate Client Service, Branch code: 145405, Account no ********** 059. Ref: Your Cellphone no " Then another SMS " Cell C customer, please pay your account urgently to avoid negative credit listing. Please call 084140 to make a payment arrangement. Another SMS was received today 16th March 2018 at 09:47. "Your Cell C account is still in arrears. Your service will be suspended today. Cell c" . My request is that confirmation be received in writing (letter) to email: f.[protected]@yahoo.com, that the account has officially been cancelled and that whatever credits mentioned by Mpho has been passed and the threatening sms's become a thing of the past. My question is, Can one not continue using the same number as a prepaid option? Is this the reason for the contact number being disconnected time and time again. Your urgent response would be appreciated.

Contact number related to the query: [protected]
Please note no invoices have been received, therefore no account number provided.

To whom it may concern
I took out a contract then with my upgrade experience problems with the device so I took it back to the store where the consultant Marius from the N1 City branch cancelled the contract and gave me a new 1 and this was in Oct 17. In Nov you they started double deducting my account up until Feb when I decided to pay cash now I was told I'm owing you and I will be listed if I don't pay. I Informed the consultant and previously but the result stays the same and after receiving this treating sms I decided to pay the money because you want to ruine my reputation now. So some time after 6 I received a sms that the R204.18 was deducted from my account without my permission and I already paid the R 204.18 just before 5 .I called the call centre and spoke to a Lindiswe explaining to her what happened and the next minute she cut or just forward the call to the part were you need to rate the agent. I was so furies I called back and spoke to Veronica and vented all my anger on her out of frustration because no one can assist me or inform me as to why I'm paying this money if my contract is for only R400 per month and why you deduct money from my account without permission. I need my money back in my account within 24 hours and I want this matter to be sorted out before my next payment date. If this is not done I'm sueing Cell C
Many thanks
Fatima [protected]

On the 18th October a cellphone was delivered to my place of wor by RAM. Cell C had allowed someone to fraudulently take out a contract using my details.

I did not accept the phone and the driver took it back with him.

Upon contacting their call centre I was asked to send through an affidavit stating my claim, a copy of my bank statement showing all the debits from my account from Cell C and a copy of my ID. This information was sent through on the 22nd February and to date no one has contacted me from Cell C to settle this matter.

Cell C has been debiting my account, even though I phoned on several occasions and let the agents know that this contract was taken out fraudulently. To date Cell C has fraudulently debited a total or R1489.75 from my account.

I am appalled by the lack of urgency on this matter as this was fraud from their side and their negligence is affecting my bottom line. All I received was an automated sms and email from them.

Only after I complained on Hellopeter was I emailed by one of their fraud analysts, Melissa Huges. She confirmed that the account was terminated and an instruction was sent to the bureaus to remove my details with respect to this. She also requested my banking details so that my refund could be processed. I sent them to her on the 6th March and have not heard from her since, despite numerous attempts on my part to contact her. All I get are automated replies. I have also attempted to contact the call centre and was given the run around there as well.

I fail to see how it acceptable for Cell C to not have refunded me yet, when the fraud and negligence was clearly in their side. All communication regarding this matter has been initiated by myself at my own expense and time. This is appalling and I am disgusted in the lack of urgency that my matter has been treated with by Cell C.

I have a long list of correspondance:
On 6 Feb at 06:05am I purchased a 30GB data bundle for number [protected] at R899. the payment was deducted from my credit card immediately.
the data never appeared as it usually does so within the hour I had called and emailed them.
I was told by customer service to wait 48 hours then email again. I did so. I was told it would be passed to the prepaid department and I would be contacted within 48 hours. I was not.
I followed up with more emails, several back and forth with proof to various people who obviously never bothered reading the previous or even entire email before responding.
Eventually I threatened going to Hellopeter etc to complain about the bad service and I got a phone call. I was told that they can see that the data was not sent to me, so I need to request a refund from Payfast.
many frustrating emails to Payfast and they tracked down the payment, and the payment had already been forwarded to Cell C.
so now back to Cell C to request a refund from them, and low and behold, customer care yet again does not read the email and sends me an SMS saying I must contact Payfast.
It is now more than 30 days and I am no further than day 1 because of incompetent customer service.

I got offered a data deal which i accepted in september. Two routers were delivered when i only requested one. I told the guy that was activating my account and he said he will send someone to collect the router as it was a mistake. I waited and nothing. In the meantime i am paying for this router that i never requested and it is sitting in my office. I have called in so many times requesting that they collect and refund me and still nothing has happened. Kindly note that i will be cancelling the debit order as CellC owes me R1000

Ek het eergister, gister en vandag met cell c gekommunikeer om my te help met my probleem maar twee van hulle was uiters ongeskik en onbehulpsaam. Vanmiddag het ek my probleem aan die dame verduidelik en gesê as ek airtime oplaai, wys dit "0.00" airtime, maar my smse beskikbaar word net al hoe meer. (ek het wel agterna weer 'n sms gekry wat sê "successfully recharghed account with 100 items) dit is nie reg nie, ek wil net airtime ophê! Ek het aan haar verduidelik ek het 30.00 airtime opgesit, toe skree sy op my en sê ek het sms'e opgesit. Ek sit altyd net airtime en data op! Die transaksie is met internet banking gedoen - die sms sê"successfully opload 30.00 airtime" maar daar is geen airtime nie maar nou is my smse al 398 smse beskikbaar! Gister was 'n ander dame baie behulpsaam en het my gehelp dat ek 'n sim card kontrak by cell c kry, maar vanoggend het sy my gebel en gesê ek skuld r11 - ek moet airtime opsit dat ons dit regstel, anders kry ek nie die kontrak nie - sy was regtig behulpsaam van gister af en vanoggend ook. Maar ek kry dit nie reg nie - die airtime verander na sms'e en ek kry dit nie so aan die ongeskikte ander dames verduidelik nie! So, kanselleer asb my aansoek vir 'n kontrak, want as dit op hierdie trant met cell c begin, wil ek niks met die maatskappy uit te waai hê nie!

Veronica oberholzer
[protected]

I have cancelled my contract with Cell c on the 02/10/2017 by paying up for the months before an upgrade was due. The consultant at the Trade Route Mall Lenasis assured me that the contract is now cancelled and that I will not be debited for any amount. Cell C then debited me for double the amount and refused to show proof of why I am being debited for the amount of R1566.11
this puts me in a bad position in terms of credit scoring as I always have to reverse the money taken by Cell C although I do not owe them anything and they have no legitimate reason for this debit. I get charged bank fees for non debit payment which inconveniences me.
They are quick to send sms's telling me I have to pay when I have paid the contract up.
IF THIS IS NOT RESOLVED AND THEY DO NOT CANCEL THIS CONTRACT AS THE SUPPOSED TO LONG AGO I WILL GO TO THE OMBUDSMAN.

on the 1st of March I recieved an sms: "you are about to process an authentication with Cell C Oudshoorn. Confirmation OTP 86465."
I was at work in krugersdorp that time and I ignored the sms. then I got a call from jet Oudshoorn asking me to confirm my details and I refused and they told me I have an account with them. that's when I realised that Cell C sms might be fraud too. I called CellC and they told me someone opened an account with them took an Iphone. This person only new my bank account number and my ID number and he managed to secure a contract. the papers they sent me look fraudulent when you just look at them. the signatures are not the same. He used one bank statement and usually 3 months bank statement is required. now they say I must get an affidavit, Copy ID, 3 months bank statement and my payslip and I wont do that because I do not trust them, this fraud is an inside job and giving away more details to them will put me at risk again. can you you please help me resolve this asap

Let me tell you what attempts were made by a "customer relations expert" to resolve my complaint. I lost my phone on the 28th of Jan 2018. Contacted C-Surance since. Sent an email on the 31st of Jan. Got a response back on 3rd of Jan asking for my security answers. I waited and waited and waited. No response with my IMEI. I contacted the company for a whole month and they couldn't give me my IMEI. The last two weeks I contacted them, they apparently couldn't pick up my account. Said I didn't have insurance and that I needed to prove it. The colleague then told me to drop the line because they're busy getting other calls and I have to go to a store because she can't do anything. No manager for me to speak to either.

Last week Thursday (1st of March) a "customer relations" colleague calls me, passed security and then here's my resolution after the huge inconvenience I've been put through by this company : I blocked your imei. insurance wont approve your request because you didnt have your cellc sim in it. And then sent a email requesting for my policy to be cancelled. He didn't read out where in my T&C it confirms what he says. He didn't tell me what the cancellations process is. He didn't tell me when the last payment will be taken for nothing. He didn't tell me by when it would be cancelled. Absolutely nothing!

Remember that email I sent on the 29th of Jan to get my IMEI number?... Well guess what, C-Surance finally responded on the 3rd of March 2018. 30 days outside of the window claim period.

That's it. Done. Disgusting!. I took insurance out in 2014. And no one told me my phone is insured if my sim is in it. Why would I insure my sim card and not my phone! I can pay R150 to get a new SIM card at any branch! The purpose of me having instance is to cover me for whenever something happens. 2 years I've been paying for insurance for absolutely nothing. I work in Customer Relations myself and I've never left a customer feeling the way you guys have made me felt. It's a total waste of my time even complaining to you because all you lot care about is yourself. But that's okay. My family will not take out any contracts with your company or insurance. I will continue to telling everyone I know - about the service you offer. Especially in customer relations. I will voice my experience with your company, including my recent one. I am going to put my experience on every social media platform I can get hold of. I will be going to hellopeter too. As soon as I get something better else where, I'm leaving your company too. Please, do not contact me. All you lot literally do is upset ones day because your company itself has got no values. I work in C. R. E and I know that the customer isn't always right but what I also know is that I need to find a resolution that satisfies both the customer and the business. So far all you have been thinking about was yourselves. You never have issues with my payments because you always get them on time. Always! And this is how you treat people. You are not matter experts. You do not know how to deal with complaints. You are put behind a desk because of what? Stats?... Ill keep everything as proof. I've had enough of you.

Glocell has blocked my phone from 8 Feb 2018 even though I pay directly into their account every month. I emailed them proof of payment. Everyday I have tried to get in touch with them to unblock my phone, but with no luck. They will say you are No 1 in the queue and the call will never go through to a consultant. I have had endless issues with them. I requested that they load a debit order when I renewed my contract. This was never done.

I use my phone to run my small business.

I am more than 10'years a client of cell c. I want to rectify my account and the consultant indicate that I cannot correct my miss payments, and the contract is terminated and that I did lose my numbers. What is the reason why I cannot correct my arreas for the first time in 10'years in order to get my line re-activated? Your feedback will be appreciated. I noted in the terms and conditions that must get a notice which I believe must be in writing whereafter I must within 20 days correct my account. I was never afford thia opportunity. Hope you can assist me also to get my lines be re activated like those of Sedesh Singh. Greetings Riaan

In December I went to Jet Store in Gugulethu Capetown. I bought a Cell C branded phone because Cell C was offering 1GB data for the next 6 months. On my part I have to simply recharge with R50 and the 1GB data will be added to my phone. I recharged on the day I got the phone and received 1GB data on 29 December. Problem started in January as I recharged with R50+ but I didn't receive the data. I contacted Cell C only to be greeted by advisors who were unaware of the promotion and were telling me that I have inaccurate information as cell c doesn't have such promotion.

I referred the Agent to the messages that Cell C continued to send to my phone and the Agent advised me to go back to Jet which I found ridiculous. The Other Agent advised me to contact TPHD. I couldn't handle it when I was advised to call an 087 number and I decided to log a complaint as Cell C was flatly refusing to own up to their mistake. A complaint was logged but I've come across this site as I feel I'm being treated so unfairly. I will attach the messages that I continuously receive from cell c and I find it appalling that I'm being made to contact external companies when the phone is a cell c phone and messages are coming from Cell c and no -one in Customer service understand. They come across very rude and made me feel as if I'm making up a story.

I'm willing to submit more information and that's the chat records I had with cell c and the proof of the recharge confirmations that I made

I was blocked due to the fact that I was let go from my previous job and unable to pay them...far enough my line was disconnected which is not what I am complaining about.
I have now paid my bills along with a penalty fee, so I called customer care to find out when my line would be activated again. I was helped with that...then this is where I am upset. I asked about my data that was bought which I had no access to during the time I was suspended. And when I said it was unfair that data that I had no access to was gone and it should be carried over ( say there were 10 days left I should still receive that data this month) how can i be billed for something i had no access to? she then threw the fact that it is unfair that I signed a contract with cell c and didn't pay them. Yes cell c I am fully aware that I was let go from my previous job, but have your "customer care" through that in my face over a call is unnecessary. It has been a rough few months and I don't need your employee to slap me in the face because of it. You received the money plus an additional penalty. Not happy and I don't appreciate.

I have to admit, I thought cellc had the worst service (including customer relations) but that has changed. C-surance is the most disgusting company I have ever experienced. I have been contacting them for three weeks now just to get my one number and I can't get that, I have been placed on hold numerous times with no resolution offers the last advisor I spoke to this morning proceeded to tell me that I do not have insurance because they can't pick up my account. I needed to prove that I do. The she told me to get off the line because they getting other calls. I also requested to speak to a manager and she told me they don't have one; working without supervision. All i'm asking for is my imei number so that I can block my device and have a claim put through. My problem is that I won't be able to proceed with my claim because of the incompetence i've been receiving. C-surance have been taking funds out of my account. Every month since i've had the policy. My contact number is [protected]

On the 07th of February 2018, I purchased a iPhone 7 (I paid via my credit card on the Cell C website) for R 10 999.00
The person that the device was for decided that they want the iPhone 8, so within hours of payment, I requested the transaction be cancelled. To date Cell C have not been able to refund me, even though they confirmed that I never took delivery of the iPhone 7.
PLEASE I NEED TO GET THIS TRANSACTION REFUNDED. The only anser I am getting is that the correct department hasn't given any feedback.

I've been unable to make or receive calls from 7:30am today, I eventually decided to call cell c customer care and I received the most pathetic service ever! So I spoke to a consultant named livuwani kutuma who was so clueless I explained to her that I can not make or receive any calls so she tells me my minutes have been finished which was not true (I still have 55 minutes available), I explained to her it's fine if she insists that my minutes are finished so I tell explained to her I could not even dial 140 from my phone which is a free call, she was absolutely clueless, she goes on to tell me she knows it's a free call and the says my contract only gives me 100 minutes which is not true I get 300 minutes I then asked to speak to a manager, omg! Worst mistake, he was as clueless as his staff he explained the exact same as livuwani explained to me, my minutes are finished he refused to assist me as to why can't I make or receive amy calls, my fiance then took over the call as the network was bad and I could not hear him clearly, he explained to my fiance that my contact minutes have finished and my fiance told him no it's no, he rudely cut the call on my fiance! I am truly and utterly disappointed with the service received how can the consultant and manager be so clueless! I will be reporting this to hello peter

I upgraded my phone on 29 January 2018 to a Samsung J5. I was told it would take two to four weeks. After two weeks I phoned and was told that they do not have stock of the Samsung. I phone a week later and was told that I could upgrade to a Samsung J7 Prime (was not told they do not have stock) for a lesser price as my previous J5. Called three days later was told that they do not have record of my new J7 contract. Phoned on 19 February to enquire about delivery. I was given a tracking number. Phone the tracking company they did not have any parcel with that tracking number. I phoned on 22 February and enquired whether I could collect the handset and was informed that I could not as they had to deliver it. Was then informed that it would take another two weeks for delivery. Cannot understand why not one of the consultants have the same story.

A week ago my son had arranged with Anele (Manager) @ Cell C Soneike, Kuilsriver to keep him a Huawei Cell phone on his return from London.
On arriving at Soneike Cell C on 20 Feb 2018 @ 17:30, Anele (manager) was not there and had not arranged with the other staff members that my son was collecting this phone.
They however they suggested that he purchase a Nokia 6, which was in stock. My son then paid cash for this phone and we left.
The SIM card was inserted and the phone kept on rebooting. My son returned to Cell C Soneike on the morning of 21 Feb 2018 and was told to book the phone in that it be sent away for an assessment.
This is utter nonsense at the phone is brand new and paid for. Cell C should have returned his money of issued him with another phone.
Cell C does not put their customers first at all. And we are utterly disgusted in our dealings with Cell C.