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Cell C
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3.8 3 Reviews 2093 Complaints
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Cell C Complaints 2093

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5:48 am EST
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Cell C pathetic service

Incident: [protected]

On the above incident number I logged a complaint against Cell C for debiting my account on the incorrect date. When I took their contract I stated that I am getting paid on the 25th of every month but Cell C went ahead and debited my account on the date choosen by them. This has resulted on negative conduct on my account as the debit order reversed. To date this case has not been resolved by the stupid Cell C.

The new contract number is [protected]

Regards

Luxolo Matshhanda
[protected]/ [protected]

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Update by Luxolo
Feb 20, 2018 5:49 am EST

Incident: [protected]

On the above incident number I logged a complaint against Cell C for debiting my account on the incorrect date. When I took their contract I stated that I am getting paid on the 25th of every month but Cell C went ahead and debited my account on the date choosen by them. This has resulted on negative conduct on my account as the debit order reversed. To date this case has not been resolved by the stupid Cell C.

The new contract number is [protected]

Regards

Luxolo Matshhanda
[protected]/ [protected]

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5:54 am EST
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Cell C legal department

I have been blacklisted by Cell C for a contract which has been settled a long time ago. It is impossible to get an answer from them or any form of information. They decided to hand me over to a law firm called MBD Inc. which looks like they don't exist either. No answer on calls or e-mails.
I can't get finance because of this, they seem to refuse to assist. Surely this can not be legal.

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2:56 am EST
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Cell C billing at fibre division

Our estate was being serviced for Fibre by Greencom telecoms who recetly handed that portion of their business to Cell C, we were promised a smooth transition, but it seems that Cell C has an incompetent accounts division, who refuse to listen. My account was transferred to Cell C and i was debited this morning, when I called to ask why, i ws told i have not paid, i sent through proof of payment and called back, they now say it will take 4/24hrs before they can confirm. I further asked for the debit order to be cancelled as i paid via eft every month and they asked me to provide reasons for why. They also asked me to speak to their legal department to have this done.

how can a change over between service providers result in this? who will pay my bank fees? my wifi has been switched off, will my account be pro rated for this downtime?

All the people i speak to at Cell C are clueless. I want my funds returned immediately and the billing info on the account corrected.

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Update by Crissalda
Mar 06, 2018 11:14 pm EST

Now 7th March and still no resolution from Cell C, by far the worst and most unintelligent service provider around.
After sending proof of payment, account is still not updated, money not refunded and no contact has been made by Cell C apart from emails which yield no results.
I want someone to call me today to get this resolved, i am taking this to the ombudsmen .

Update by Crissalda
Feb 23, 2018 6:47 am EST

1 week later, i have received a few emails from Cell C stating they apologise and acknowledge my account was in fact paid and will be changed to a debit, yet no action has been taken and my money has not been refunded, pathetic service for such a large company.

Update by Crissalda
Feb 19, 2018 7:34 am EST

Still no contact or feedback from Cell C !

Update by Crissalda
Feb 19, 2018 1:22 am EST

Still no feedback from Cell C, will have to take the matter up further as there are legal implications here, no debit order form was signed and if Cell C cannot provide this, i will be suing Them .

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11:46 pm EST

Cell C My account being off after paying it and sent proof of payment.

Account number - AP-0027768 date 15 Feb. 2018

I got disconnected as the debit orders was not being paid. I have made a direct payment into ABSA Bank at the bank as their account is at ABSA so it can be sorted quickly. I even sent proof of payment to them straight after that. I even went on their website and sent them an email to say I paid it and to let them know I emailed it and they need to contact me back (i sent 5 enquiries for them to phone me back to be exact). No one phoned me or even replied to my email to say thank you we are working on it or when my phone will be on again or nothing. I am still awaiting any feedback. I cant even phone you on 1234 as that is also terminated which i find very stupid at it is a free call to your service provider so not sure why you don't leave that on.

I need my phone network on again as I do a lot of business off of my phone so if I don't get it on I will be billing you per hour it is off.

Thank you and may you have a great day!

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Update by Poppie Prinsloo
Feb 16, 2018 3:19 am EST

So after my last complaint I had a call to try and assist me by asking me to send the proof of payment to escalation@glocell.co.za but the email keeps bouncing back. Then I thought i will give the head office a call and see if i can get the correct number but then was transferred to the accounts department where i held on for 15 min and then was cut off. So now still sitting without a phone and no one helped me as yet. What is new for Glocell. I just wish you can give the Cell C customers back to Cell C so we rid of you. An urgent reply is required!

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6:31 am EST
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Cell C customer service / suspension of services.

My services was recently been suspensded by Cell C. They have requested that I send a proof of payment a week ago and spoke with an consultant yesterday. They suspended my services anyway. I rely on my phone for work, and hardly ever at the office. I cannot phone my clients of head office. If something happens to me on my way home, I will not be able to contact anyone.

This is relay ridiculous. Why must I experience difficulties with my work, when Cell C clearly did not do theirs.

I will take further action if it is not fixed by the end of the day.

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10:19 am EST

Cell C Debit orders

out of the blue i get a message in my email box on 14/02/2018 that my cell phone bill is outstsanding. I phoned them as I found it strange. the firts call centre agents advise me that Glocell had issue with the debit order however i can go an pay it at the bak. I indicated why cant they just relog the debit order as the problem was the service provide. very rudely she tell me to hold on and hang up. Second call I explain what happened and the call centre agent put the phone down in my ear. I phoned a third time. agent listen and said she will put me through to the credit department and put the phone down on me. No banking deatial was give but u are expected to pay. So in 3 days my phone will be cut off. That is fine as i will cancel with immediate effect. with staff like that Glo cell are killing the business from the inside

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7:59 am EST
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Cell C sales department pathetic service

I talked to a consultant today and she helped me do an application. After she had taken all my details and was about to read terms and conditions she dropped the call on me and never called back. After an hour I talked to Vusi who was also rude hence I asked for a ref no. [protected] and hus email is [protected]@cellc.co.za As a potential cellc customer I was disgusted by the service and do not wish to be a cell c customer.

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3:04 am EST
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Cell C contract

Good Day

I have been with Cell C since 2009 never had I experienced any problems nor received anything from Cell C as a thank you for being a client for so long yet I have heard people infer me how they received gifts from Cell C as they had been a client for so long, I am also frustrated as my contract was renewed early and when speaking with the consultant at Vangate Mall who now apparently does not work there she informed me that I will pay R249 and if I wanted insurance I would pay an extra R69 or R79 cant remember the amount however she also informed me that I would get a 10gigs of data for 6 months I was not told its a 10gig valid for 6 months at all and I was informed by her that I would just pay for the phone and insurance, however when first payment went off I was debited over R400, when queering this with Cell C Vangate Mall all they said is that I had signed my contract and that I was wrong, yet I felt why do I need o read the contract when the consultant is giving everything in detail to me so I had just signed what pissed me off is that Cell c is doing nothing about the matter that I was lied to before signing contract and cause I believed agent and did not read I suffer now, I used to get a 1gig data plus minutes and sums why the hell would I moved from that to receive a 100 mg of data I only jumped for the contract as I was thinking I was benefiting getting 10gigs of data for 6 months, highly upset as Cell C has not resolved this and when being in contact with them they just read mugs and reply days later and make as if it is my fault

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2:29 am EST
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Cell C incompetent consultants / pathetic service /daylight robbery

Misrepresentation: I upgraded my contract during November 2017. the amount(s) that was deducted was not what was disclosed during this transaction. About a week after the issue was raised at Cape Gate branch (where deal was closed), I was referred to Tygervalley branch who *further escalated the case to some "clever" person who never came back to me* (See copy of email further down). However cell c continue to deduct the payment that was never disclosed.
Instead cell c call me to upgrade a third contract which I refuse and explain to consultant over the phone that my existing complain first need to be resolved. Lucky me I'm still in the dark as they all are incompetent/ignorant to sort out a simple query. Why should they bother if they receive their money. Self centered and not client driven.

*here's a copy of email after I was referred to the Tygevalley branch*

Nthabiseng Mlaza
Sales Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf

_
From: Nthabiseng Mlaza
Sent: 20 December 2017 12:21 PM
To: Tyren Greeff
Cc: Carren Buys
Subject: Billing [protected]

Good Day Tyren

Please assist, as per you conversation with carren. a customer did an upgrade on 24/11/2017 t cape gate and they did a migration as the customer was on hybrid to a postpaid but they never explained the migration and the pro rata. According to the customer he wish they should have explain/advice him not to upgrade as it will involved many things.

If you need to contact the customer please using the following number

[protected].

Kind Regards
=

It doesn't stop here - another issue, I must call in to cancel my data contract and this has to be done on the 1rst of the month. Missing the date, I'm screwed and they just continue deducting and in this case, a higher payment, as after 24 months the payable amount defaults to the higher as my data contract was a promotion. Why can't the contract just terminated after 24 months? Doesn't cell c have systems in place to terminate

According to the above, my guess is that nothing will come from my complaint as Cell C has proven themselves over time that the client is not important but their money is what we are after

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Cell C customer service

I have had my cell c number for the oast 14 year. Now all of a sudden my number doesn't exist! WTF! I can't make or receive calls. I can't receive messages. I am locked put of my internet banking. I need to activate a new credit card which I can't to with out my phone. No one at cell has a brain capable of helping me. This is such [censored]ing [censored]!

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Cell C I'm complaining about bad service and failing to answer my email

Glocell called me to upgrade and i did ... They said i can get a samsung j5 and they went through everything but it has been 3 weeks ! And no phone has been recieved nor any calls from glocell . i called them they said there is no stock but wil let me know ? That was 1 week earlier? I cant believe theire service are so BAD! . if i dont hear anything from them in a weeks time ill call them to cancel the whole contract and go to vodacom! At least they care about theire customers !

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Pam89
ZA
Feb 15, 2018 7:27 am EST

I got asked if i would like to upgrade in Mid December. They said they would process the upgrade by 31 December, Delivery 2-4 Weeks. We are sitting here Mid Feb. 2 Months from when they offered the Upgrade. No Phone. No Communication. Such Bad Customer Service. And the worst... they dont care if you leave them either, so rude over the phone if you question why they are taking so long.

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8:41 am EST
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Cell C incorrect product and service

I have been a loyal customer of Cell C for many years, my cell phone contracts was due for upgrade from October 2017, I had a few consultants call me with upgrade offers which I declined as it was not what I wanted. I then received a call(27 Oct 2017) from Thembi at Cell C, again I explained what my needs were and she proceed to offer me Samsung J1 Mini Prime on Pinacle 50 at R 99pm X 24 with a social bundle 3 which I asked and she assured me will be for the duration of the contract at R 79.00 additional per month. Note that I have two cell phone contracts and the above was chosen on both numbers [protected] and [protected]. These contracts were to activate 4th January 2018, for the first month, they activated the social bundle and I immediately picked up the social bundle was not exactly what was promised to me, so I called Cell C on the 5th of January 2018 and logged a query reference number [protected]. After about a week, they tried to call me from a 140 number and when I answered could not hear anyone, they dropped the call and did not call back. I call a week later and the matter was escalated. On the 25th January 2018, again they tried to call me (20 days after my complaint) and I was not able to answer as I was in a meeting. I called them on the 29/30 of January 2018, they escalated the matter. I called on the 4th of February and they escalated the matter. I called on the 6th of February and again they escalated the matter, the managers refuse to come onto the line to speak to me and they never call me back!...What is worse, on the 1st of February 2018, they did not load the Social Data Bundle at all... the customer service agent says it ended at the end of January 2018. That is not what was promised to me and not what I agreed to. The call between myself and Thembi on the 27/10/2017 will clearly indicate this matter, but now Cell C customer consultants say they cannot give me the call. I have a right to that call.
Mrs Arthie Naicker - [protected]

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2:37 am EST

Cell C Accounts department

Account number - [protected]
Agfa Healthcare South Africa Pty Ltd

I have for many many month now tried to get your accounts department to come and see us to get the account sorted out

We have cancelled the contact for the simple reason that from Glocell there is no service at all, keeps billing on cancelled numbers for the last two years

This in not reflecting good on my company profile, because of a supplier that
can't operate probably
Also your customer services is the worst I have ever dealt with

Now please someone arrange to come out to us to get this account sorted out?

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Cell C Cancellation of contract

I have been trying to contact Glocell to cancel my contract for over 2 weeks now. They let you hold on forever and then you end up at an extension which says their is no voicebox activated. At other times when you do get hold of someone in a different department they just end up directing your call.

How can I cancel my contract if I can never get hold of anybody!

Can someone please assist me. My contact number [protected]

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Cell C Cancellation

So apparently you have to give 30 days notice when your contract is about to expire for cancellation so that the contract isn't just automagically renewed! How the hell are we meant to do that if your "Helpdesk" never EVER answers the phone. It either drops after waiting for 10min or you get to a voice msg system (Which they never call you back anyway) or to a msg that says the mail box is full. So I started irritating the "New Sales" department because they actually answer the phones in less than 2 min. Funny how Glocell works, they so keen to get new business but not to support it. You cant even get through to the billing department. Not to mention if you phone ********** (HQ), the receptionist is disgustingly rude and just puts you through to ********** anyway! I have been emailing Glocell since Dec about my cancellation with not a single response. If my contract doesn't get cancelled at the end of Feb I will get a lawyer involved. I don't care how much it costs me! How is this company even allowed to do business with public... HOW! Disgusting

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Bill Meyer
US
Apr 18, 2018 7:07 am EDT

Told them to cancel contract and not renew. They just ignore and keep on billing.
Then send threatening messages demanding payment from a number that - you guessed it - does not answer - and from email addresses that just bounce emails back.
Trying to call their "Support / Customer Care" number is an absolute joke.
New Business Model seems to be in effect. Whenever you take out a contract, they just ignore cancellation requests and keep on hiding.

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Cell C additional amount on monthly instalments

On the 26/01/2018 at 14H47 I received a call from a guy calling himself Donavan, he said he was calling on behalf of Cellc to offer me a discount on my monthly instalments.When I tried to get a clarity on how this so-called discount works, the guy hang up on me, now I have just realised that R210 has been debited on my account instead of R141 as agreed on my contract with Cellc.Now I want to understand how did we go from R141 to R210? Because I did not even accept Donavan's offer and I have everything in recording of that call.

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Cell C sim swap

I wanted to do SIM swap and cell c refused to do that although I am still paying for the contract. I called the customer service number and they referred me to the branch because I took time to do sim SWAP. I went to the branch (east gate on 29 Jan 2018) and they refused to do it because did not have unricard sim card and even cell c could not provide their own sim card to help me.

I have called the service provider and they told me to go back to the branch although I called them while I was at the branch and they failed to help me.

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Cell C cancellation of additional contract due to obf.

On the 25th January 2018, I bought a phone from cell c store in Queenstown Nonesi mall on contract as an addition to my existing contract, type of a phone is Samsung J7 Prime. When I got home I used the phone to get to 2% and switch off the phone to charge for four hours as per instructions of the sales person from cell c. What I realized when the phone was charging it was not charging as per green dots going up there was one dot of which I am not familiar with. This morning of the 26th January 2018 went in the shop to query what I have noted, when the sales person took out the phone battery of the phone has gone down from 100% to 64% with out being used and the battery at the back of the phone was hot. I queried this the sales person and the assistant manager (Jerry) did not have satisfactory answers. I asked for new phone as I had bought this phone previous day they refused as they stated they have procedures to follow, due to not being satisfied I asked to cancel the contract, the assistant manager stated when I asked him by what time will this clear he stated between 11am and 12pm of the 26th January 2018, when I called customer care and cancelation department around past 12pm that had not happened, I called the store to speak to the assistant manager when I spoke to him stating the phone does not appear to be cancelled he said in a shouting manner"you area lying you did not call customer service, he has cancelled the phone as I requested and he will drop the phone and will not speak with me again on the phone" and he dropped the phone. I drove to the store I asked for him, I told him he must not be rude on the phone when he speaks to customers and he must not say I am lying when I say I have called customer service, he started to be rude again stating I will not be assisted in the shop I must leave the shop started to act as if he wants to beat me I said to him I will not be leaving the shop as I am a customer of cell c, fortunate enough one sales lady (Thandolwethu) tried to intervene to assist me with what is happening as I was given a misleading information, she was very assisting to make sure I understand what happened, she was calm and apologized for the situation at hand.in all what I need is the contract to be cancelled and not to deal with Queenstown store again.in future Cell c must train their managers to be able to deal with customers in a proper manner. The managers name is Jerry.

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Cell C huawei p10 lite/ complain on cell c service

Brought my cell phone for repair to Cellc @Lakeside in Benoni on the 18th January 2018 and never receive any form of contact or sort. im not happy Cellc service and please do something about that please. My Ticket ID:763307.
At the store I was given a [protected] number to use when wanna do follow up but I cannot trough this number. It's 8 Days now and nothing is happening. Can somebody with clear conscious help me to sort out my Querie please.
I will be happy if I can be contacted today regarding my unit, Thank you.

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Cell C billing - contract nr [protected]

My account was debited with R1, 404-99 today and it will bounce as there is not enough money in my account. When I took this contract I stated that the debit order must be done on the 25th, this is the day I get paid and this is also the day when the debit order for my other Cell C contract is deducted. I also added a limit of R900 so where does the extra R500 come from? I am getting a bad record on my bank and have to pay extra charges now as your sales department is not able to take down details correctly. There is no way for me to check the agreement details as this was taken over the phone, I also still await the account as the postal service is slow. I want the R1404-99 reversed and be charged correctly, I added a limit to this account, if Cell C did not note it that way it is your fault and you should pay the cost, not me. I already spent a lot of time on me not being able to use this contract in the first place. I will never again take out a Cell C contract and will advise everyone I know to rather use the other service providers.

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Update by Erika Xides
Jan 22, 2018 2:47 pm EST

Cell C had amended the details and everything should be effective from February.

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Lebogang Mogane
US
Feb 28, 2018 9:11 pm EST

Dear Cell C

I am writing this letter to complain about the worse service I’ve received from cell c after being a loyal customer for 24 months.
I received a call between November and December 2017 from Cell c, notifying me that my phone is due for an upgrade and I literally told them that I don’t want to continue with the contract and they didn’t cancel it.
I then called the cancellation department in January and told them that I want to cancel my contract and they told me there is an option to take R29 package for 500 megabits, 30 minutes & 50 sms’s and I told them to upgrade to that one of which they never did because I had insurance.
To my surprised, I received benefits this month (February) despite after I told them I don’t want my current contract. I’ve called Cell C several times with no help from anyone, they keep on saying I never cancel despite I called in January to cancel. Some consultants were very rude to me.
Please resolve this issue before I take legal action against cell c. My cell number is [protected]

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

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Overview of Cell C complaint handling

Cell C reviews first appeared on Complaints Board on Mar 19, 2007. The latest review Cancellation of the services, was posted on Oct 30, 2024. The latest complaint Cancellation of the services, was resolved on Oct 30, 2024. Cell C has an average consumer rating of 4 stars from 2096 reviews. Cell C has resolved 1456 complaints.
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    +27 84 135
    +27 84 135
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    Customer Service
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    6%
    Confidence score
    Contracts & Upgrades
    +27 841 234
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    Glocell
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    Cell C Business
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    50%
    Confidence score
    Text Only
    More phone numbers
  3. Cell C emails
  4. Cell C address
    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
  5. Cell C social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 08, 2024
  7. View all Cell C contacts

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