Cell C
Reviews and Complaints

In December I went to Jet Store in Gugulethu Capetown. I bought a Cell C branded phone because Cell C was offering 1GB data for the next 6 months. On my part I have to simply recharge with R50 and the 1GB data will be added to my phone. I recharged on the day I got the phone and received 1GB data on 29 December. Problem started in January as I recharged with R50+ but I didn't receive the data. I contacted Cell C only to be greeted by advisors who were unaware of the promotion and were telling me that I have inaccurate information as cell c doesn't have such promotion.

I referred the Agent to the messages that Cell C continued to send to my phone and the Agent advised me to go back to Jet which I found ridiculous. The Other Agent advised me to contact TPHD. I couldn't handle it when I was advised to call an 087 number and I decided to log a complaint as Cell C was flatly refusing to own up to their mistake. A complaint was logged but I've come across this site as I feel I'm being treated so unfairly. I will attach the messages that I continuously receive from cell c and I find it appalling that I'm being made to contact external companies when the phone is a cell c phone and messages are coming from Cell c and no -one in Customer service understand. They come across very rude and made me feel as if I'm making up a story.

I'm willing to submit more information and that's the chat records I had with cell c and the proof of the recharge confirmations that I made

I was blocked due to the fact that I was let go from my previous job and unable to pay them...far enough my line was disconnected which is not what I am complaining about.
I have now paid my bills along with a penalty fee, so I called customer care to find out when my line would be activated again. I was helped with that...then this is where I am upset. I asked about my data that was bought which I had no access to during the time I was suspended. And when I said it was unfair that data that I had no access to was gone and it should be carried over ( say there were 10 days left I should still receive that data this month) how can i be billed for something i had no access to? she then threw the fact that it is unfair that I signed a contract with cell c and didn't pay them. Yes cell c I am fully aware that I was let go from my previous job, but have your "customer care" through that in my face over a call is unnecessary. It has been a rough few months and I don't need your employee to slap me in the face because of it. You received the money plus an additional penalty. Not happy and I don't appreciate.

I have to admit, I thought cellc had the worst service (including customer relations) but that has changed. C-surance is the most disgusting company I have ever experienced. I have been contacting them for three weeks now just to get my one number and I can't get that, I have been placed on hold numerous times with no resolution offers the last advisor I spoke to this morning proceeded to tell me that I do not have insurance because they can't pick up my account. I needed to prove that I do. The she told me to get off the line because they getting other calls. I also requested to speak to a manager and she told me they don't have one; working without supervision. All i'm asking for is my imei number so that I can block my device and have a claim put through. My problem is that I won't be able to proceed with my claim because of the incompetence i've been receiving. C-surance have been taking funds out of my account. Every month since i've had the policy. My contact number is [protected]

On the 07th of February 2018, I purchased a iPhone 7 (I paid via my credit card on the Cell C website) for R 10 999.00
The person that the device was for decided that they want the iPhone 8, so within hours of payment, I requested the transaction be cancelled. To date Cell C have not been able to refund me, even though they confirmed that I never took delivery of the iPhone 7.
PLEASE I NEED TO GET THIS TRANSACTION REFUNDED. The only anser I am getting is that the correct department hasn't given any feedback.

I've been unable to make or receive calls from 7:30am today, I eventually decided to call cell c customer care and I received the most pathetic service ever! So I spoke to a consultant named livuwani kutuma who was so clueless I explained to her that I can not make or receive any calls so she tells me my minutes have been finished which was not true (I still have 55 minutes available), I explained to her it's fine if she insists that my minutes are finished so I tell explained to her I could not even dial 140 from my phone which is a free call, she was absolutely clueless, she goes on to tell me she knows it's a free call and the says my contract only gives me 100 minutes which is not true I get 300 minutes I then asked to speak to a manager, omg! Worst mistake, he was as clueless as his staff he explained the exact same as livuwani explained to me, my minutes are finished he refused to assist me as to why can't I make or receive amy calls, my fiance then took over the call as the network was bad and I could not hear him clearly, he explained to my fiance that my contact minutes have finished and my fiance told him no it's no, he rudely cut the call on my fiance! I am truly and utterly disappointed with the service received how can the consultant and manager be so clueless! I will be reporting this to hello peter

I upgraded my phone on 29 January 2018 to a Samsung J5. I was told it would take two to four weeks. After two weeks I phoned and was told that they do not have stock of the Samsung. I phone a week later and was told that I could upgrade to a Samsung J7 Prime (was not told they do not have stock) for a lesser price as my previous J5. Called three days later was told that they do not have record of my new J7 contract. Phoned on 19 February to enquire about delivery. I was given a tracking number. Phone the tracking company they did not have any parcel with that tracking number. I phoned on 22 February and enquired whether I could collect the handset and was informed that I could not as they had to deliver it. Was then informed that it would take another two weeks for delivery. Cannot understand why not one of the consultants have the same story.

A week ago my son had arranged with Anele (Manager) @ Cell C Soneike, Kuilsriver to keep him a Huawei Cell phone on his return from London.
On arriving at Soneike Cell C on 20 Feb 2018 @ 17:30, Anele (manager) was not there and had not arranged with the other staff members that my son was collecting this phone.
They however they suggested that he purchase a Nokia 6, which was in stock. My son then paid cash for this phone and we left.
The SIM card was inserted and the phone kept on rebooting. My son returned to Cell C Soneike on the morning of 21 Feb 2018 and was told to book the phone in that it be sent away for an assessment.
This is utter nonsense at the phone is brand new and paid for. Cell C should have returned his money of issued him with another phone.
Cell C does not put their customers first at all. And we are utterly disgusted in our dealings with Cell C.

Incident: [protected]

On the above incident number I logged a complaint against Cell C for debiting my account on the incorrect date. When I took their contract I stated that I am getting paid on the 25th of every month but Cell C went ahead and debited my account on the date choosen by them. This has resulted on negative conduct on my account as the debit order reversed. To date this case has not been resolved by the stupid Cell C.

The new contract number is [protected]

Regards

Luxolo Matshhanda
[protected]/ [protected]

I have been blacklisted by Cell C for a contract which has been settled a long time ago. It is impossible to get an answer from them or any form of information. They decided to hand me over to a law firm called MBD Inc. which looks like they don't exist either. No answer on calls or e-mails.
I can't get finance because of this, they seem to refuse to assist. Surely this can not be legal.

Our estate was being serviced for Fibre by Greencom telecoms who recetly handed that portion of their business to Cell C, we were promised a smooth transition, but it seems that Cell C has an incompetent accounts division, who refuse to listen. My account was transferred to Cell C and i was debited this morning, when I called to ask why, i ws told i have not paid, i sent through proof of payment and called back, they now say it will take 4/24hrs before they can confirm. I further asked for the debit order to be cancelled as i paid via eft every month and they asked me to provide reasons for why. They also asked me to speak to their legal department to have this done.

how can a change over between service providers result in this? who will pay my bank fees? my wifi has been switched off, will my account be pro rated for this downtime?

All the people i speak to at Cell C are clueless. I want my funds returned immediately and the billing info on the account corrected.

Account number - AP-0027768 date 15 Feb. 2018

I got disconnected as the debit orders was not being paid. I have made a direct payment into ABSA Bank at the bank as their account is at ABSA so it can be sorted quickly. I even sent proof of payment to them straight after that. I even went on their website and sent them an email to say I paid it and to let them know I emailed it and they need to contact me back (i sent 5 enquiries for them to phone me back to be exact). No one phoned me or even replied to my email to say thank you we are working on it or when my phone will be on again or nothing. I am still awaiting any feedback. I cant even phone you on 1234 as that is also terminated which i find very stupid at it is a free call to your service provider so not sure why you don't leave that on.

I need my phone network on again as I do a lot of business off of my phone so if I don't get it on I will be billing you per hour it is off.

Thank you and may you have a great day!

My services was recently been suspensded by Cell C. They have requested that I send a proof of payment a week ago and spoke with an consultant yesterday. They suspended my services anyway. I rely on my phone for work, and hardly ever at the office. I cannot phone my clients of head office. If something happens to me on my way home, I will not be able to contact anyone.

This is relay ridiculous. Why must I experience difficulties with my work, when Cell C clearly did not do theirs.

I will take further action if it is not fixed by the end of the day.

out of the blue i get a message in my email box on 14/02/2018 that my cell phone bill is outstsanding. I phoned them as I found it strange. the firts call centre agents advise me that Glocell had issue with the debit order however i can go an pay it at the bak. I indicated why cant they just relog the debit order as the problem was the service provide. very rudely she tell me to hold on and hang up. Second call I explain what happened and the call centre agent put the phone down in my ear. I phoned a third time. agent listen and said she will put me through to the credit department and put the phone down on me. No banking deatial was give but u are expected to pay. So in 3 days my phone will be cut off. That is fine as i will cancel with immediate effect. with staff like that Glo cell are killing the business from the inside

I talked to a consultant today and she helped me do an application. After she had taken all my details and was about to read terms and conditions she dropped the call on me and never called back. After an hour I talked to Vusi who was also rude hence I asked for a ref no. [protected] and hus email is [protected]@cellc.co.za As a potential cellc customer I was disgusted by the service and do not wish to be a cell c customer.

Good Day

I have been with Cell C since 2009 never had I experienced any problems nor received anything from Cell C as a thank you for being a client for so long yet I have heard people infer me how they received gifts from Cell C as they had been a client for so long, I am also frustrated as my contract was renewed early and when speaking with the consultant at Vangate Mall who now apparently does not work there she informed me that I will pay R249 and if I wanted insurance I would pay an extra R69 or R79 cant remember the amount however she also informed me that I would get a 10gigs of data for 6 months I was not told its a 10gig valid for 6 months at all and I was informed by her that I would just pay for the phone and insurance, however when first payment went off I was debited over R400, when queering this with Cell C Vangate Mall all they said is that I had signed my contract and that I was wrong, yet I felt why do I need o read the contract when the consultant is giving everything in detail to me so I had just signed what pissed me off is that Cell c is doing nothing about the matter that I was lied to before signing contract and cause I believed agent and did not read I suffer now, I used to get a 1gig data plus minutes and sums why the hell would I moved from that to receive a 100 mg of data I only jumped for the contract as I was thinking I was benefiting getting 10gigs of data for 6 months, highly upset as Cell C has not resolved this and when being in contact with them they just read mugs and reply days later and make as if it is my fault

Misrepresentation: I upgraded my contract during November 2017. the amount(s) that was deducted was not what was disclosed during this transaction. About a week after the issue was raised at Cape Gate branch (where deal was closed), I was referred to Tygervalley branch who *further escalated the case to some "clever" person who never came back to me* (See copy of email further down). However cell c continue to deduct the payment that was never disclosed.
Instead cell c call me to upgrade a third contract which I refuse and explain to consultant over the phone that my existing complain first need to be resolved. Lucky me I'm still in the dark as they all are incompetent/ignorant to sort out a simple query. Why should they bother if they receive their money. Self centered and not client driven.

*here's a copy of email after I was referred to the Tygevalley branch*

Nthabiseng Mlaza
Sales Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf

_
From: Nthabiseng Mlaza
Sent: 20 December 2017 12:21 PM
To: Tyren Greeff
Cc: Carren Buys
Subject: Billing [protected]

Good Day Tyren

Please assist, as per you conversation with carren. a customer did an upgrade on 24/11/2017 t cape gate and they did a migration as the customer was on hybrid to a postpaid but they never explained the migration and the pro rata. According to the customer he wish they should have explain/advice him not to upgrade as it will involved many things.

If you need to contact the customer please using the following number

[protected].

Kind Regards
=

It doesn't stop here - another issue, I must call in to cancel my data contract and this has to be done on the 1rst of the month. Missing the date, I'm screwed and they just continue deducting and in this case, a higher payment, as after 24 months the payable amount defaults to the higher as my data contract was a promotion. Why can't the contract just terminated after 24 months? Doesn't cell c have systems in place to terminate

According to the above, my guess is that nothing will come from my complaint as Cell C has proven themselves over time that the client is not important but their money is what we are after

I have had my cell c number for the oast 14 year. Now all of a sudden my number doesn't exist! WTF! I can't make or receive calls. I can't receive messages. I am locked put of my internet banking. I need to activate a new credit card which I can't to with out my phone. No one at cell has a brain capable of helping me. This is such [censored]ing [censored]!

Glocell called me to upgrade and i did ... They said i can get a samsung j5 and they went through everything but it has been 3 weeks ! And no phone has been recieved nor any calls from glocell . i called them they said there is no stock but wil let me know ? That was 1 week earlier? I cant believe theire service are so BAD! . if i dont hear anything from them in a weeks time ill call them to cancel the whole contract and go to vodacom! At least they care about theire customers !

I have been a loyal customer of Cell C for many years, my cell phone contracts was due for upgrade from October 2017, I had a few consultants call me with upgrade offers which I declined as it was not what I wanted. I then received a call(27 Oct 2017) from Thembi at Cell C, again I explained what my needs were and she proceed to offer me Samsung J1 Mini Prime on Pinacle 50 at R 99pm X 24 with a social bundle 3 which I asked and she assured me will be for the duration of the contract at R 79.00 additional per month. Note that I have two cell phone contracts and the above was chosen on both numbers [protected] and [protected]. These contracts were to activate 4th January 2018, for the first month, they activated the social bundle and I immediately picked up the social bundle was not exactly what was promised to me, so I called Cell C on the 5th of January 2018 and logged a query reference number [protected]. After about a week, they tried to call me from a 140 number and when I answered could not hear anyone, they dropped the call and did not call back. I call a week later and the matter was escalated. On the 25th January 2018, again they tried to call me (20 days after my complaint) and I was not able to answer as I was in a meeting. I called them on the 29/30 of January 2018, they escalated the matter. I called on the 4th of February and they escalated the matter. I called on the 6th of February and again they escalated the matter, the managers refuse to come onto the line to speak to me and they never call me back!...What is worse, on the 1st of February 2018, they did not load the Social Data Bundle at all... the customer service agent says it ended at the end of January 2018. That is not what was promised to me and not what I agreed to. The call between myself and Thembi on the 27/10/2017 will clearly indicate this matter, but now Cell C customer consultants say they cannot give me the call. I have a right to that call.
Mrs Arthie Naicker - [protected]

Account number - [protected]
Agfa Healthcare South Africa Pty Ltd

I have for many many month now tried to get your accounts department to come and see us to get the account sorted out

We have cancelled the contact for the simple reason that from Glocell there is no service at all, keeps billing on cancelled numbers for the last two years

This in not reflecting good on my company profile, because of a supplier that
can't operate probably
Also your customer services is the worst I have ever dealt with

Now please someone arrange to come out to us to get this account sorted out?