Cell C
Reviews and Complaints

I have been trying to contact Glocell to cancel my contract for over 2 weeks now. They let you hold on forever and then you end up at an extension which says their is no voicebox activated. At other times when you do get hold of someone in a different department they just end up directing your call.

How can I cancel my contract if I can never get hold of anybody!

Can someone please assist me. My contact number [protected]

So apparently you have to give 30 days notice when your contract is about to expire for cancellation so that the contract isn't just automagically renewed! How the hell are we meant to do that if your "Helpdesk" never EVER answers the phone. It either drops after waiting for 10min or you get to a voice msg system (Which they never call you back anyway) or to a msg that says the mail box is full. So I started irritating the "New Sales" department because they actually answer the phones in less than 2 min. Funny how Glocell works, they so keen to get new business but not to support it. You cant even get through to the billing department. Not to mention if you phone ********** (HQ), the receptionist is disgustingly rude and just puts you through to ********** anyway! I have been emailing Glocell since Dec about my cancellation with not a single response. If my contract doesn't get cancelled at the end of Feb I will get a lawyer involved. I don't care how much it costs me! How is this company even allowed to do business with public... HOW! Disgusting

On the 26/01/2018 at 14H47 I received a call from a guy calling himself Donavan, he said he was calling on behalf of Cellc to offer me a discount on my monthly instalments.When I tried to get a clarity on how this so-called discount works, the guy hang up on me, now I have just realised that R210 has been debited on my account instead of R141 as agreed on my contract with Cellc.Now I want to understand how did we go from R141 to R210? Because I did not even accept Donavan's offer and I have everything in recording of that call.

I wanted to do SIM swap and cell c refused to do that although I am still paying for the contract. I called the customer service number and they referred me to the branch because I took time to do sim SWAP. I went to the branch (east gate on 29 Jan 2018) and they refused to do it because did not have unricard sim card and even cell c could not provide their own sim card to help me.

I have called the service provider and they told me to go back to the branch although I called them while I was at the branch and they failed to help me.

On the 25th January 2018, I bought a phone from cell c store in Queenstown Nonesi mall on contract as an addition to my existing contract, type of a phone is Samsung J7 Prime. When I got home I used the phone to get to 2% and switch off the phone to charge for four hours as per instructions of the sales person from cell c. What I realized when the phone was charging it was not charging as per green dots going up there was one dot of which I am not familiar with. This morning of the 26th January 2018 went in the shop to query what I have noted, when the sales person took out the phone battery of the phone has gone down from 100% to 64% with out being used and the battery at the back of the phone was hot. I queried this the sales person and the assistant manager (Jerry) did not have satisfactory answers. I asked for new phone as I had bought this phone previous day they refused as they stated they have procedures to follow, due to not being satisfied I asked to cancel the contract, the assistant manager stated when I asked him by what time will this clear he stated between 11am and 12pm of the 26th January 2018, when I called customer care and cancelation department around past 12pm that had not happened, I called the store to speak to the assistant manager when I spoke to him stating the phone does not appear to be cancelled he said in a shouting manner"you area lying you did not call customer service, he has cancelled the phone as I requested and he will drop the phone and will not speak with me again on the phone" and he dropped the phone. I drove to the store I asked for him, I told him he must not be rude on the phone when he speaks to customers and he must not say I am lying when I say I have called customer service, he started to be rude again stating I will not be assisted in the shop I must leave the shop started to act as if he wants to beat me I said to him I will not be leaving the shop as I am a customer of cell c, fortunate enough one sales lady (Thandolwethu) tried to intervene to assist me with what is happening as I was given a misleading information, she was very assisting to make sure I understand what happened, she was calm and apologized for the situation at hand.in all what I need is the contract to be cancelled and not to deal with Queenstown store again.in future Cell c must train their managers to be able to deal with customers in a proper manner. The managers name is Jerry.

Brought my cell phone for repair to Cellc @Lakeside in Benoni on the 18th January 2018 and never receive any form of contact or sort. im not happy Cellc service and please do something about that please. My Ticket ID:763307.
At the store I was given a [protected] number to use when wanna do follow up but I cannot trough this number. It's 8 Days now and nothing is happening. Can somebody with clear conscious help me to sort out my Querie please.
I will be happy if I can be contacted today regarding my unit, Thank you.

My account was debited with R1, 404-99 today and it will bounce as there is not enough money in my account. When I took this contract I stated that the debit order must be done on the 25th, this is the day I get paid and this is also the day when the debit order for my other Cell C contract is deducted. I also added a limit of R900 so where does the extra R500 come from? I am getting a bad record on my bank and have to pay extra charges now as your sales department is not able to take down details correctly. There is no way for me to check the agreement details as this was taken over the phone, I also still await the account as the postal service is slow. I want the R1404-99 reversed and be charged correctly, I added a limit to this account, if Cell C did not note it that way it is your fault and you should pay the cost, not me. I already spent a lot of time on me not being able to use this contract in the first place. I will never again take out a Cell C contract and will advise everyone I know to rather use the other service providers.

Sir, lady,  

I herewith wish to bring it under your attention that my cellphone network supplier is misusing my cellphone number for some or other reason. I am not certain if it is method of the service providers to get people to deliberately phone you as you have by some or other way sent someone a please call me. I have experienced this type of rip off by vodacom as well as cell c. I find it very annoying that people unknown to me should phone me and tell me that I had called them by please call me. This is very annoying as some people get cross with me for without me having even sent a please call me.I have come to the conclusion that these service providers are doing this on purpose to make people use their airtime by sending out please call me messages. I think it is time that these cellphone providers are investigated for deliberately forcing people to use their airtime. I myself have received many a please call me but I have just ignored them. I smell a rat somewhere as I think that the providers can easily program a computer to send out please call me messages and the providers are smiling all the way to the bank with this action.

Thank you,

J.A.A.Ackermann.

Good afternoon, on the 29th December 2017, I went to Protea Glen Mall, to report my phone is not charging and the speaker is very low. I was given forms to go and complete and return on 2nd January 2018 as insurance offices are closed and will open on the 2nd, and I must date forms 2nd and not 29th.
On the 3rd January 2018 I went to Maponya Mall and handed forms in with phone. On Monday the 15th Jan, I received an SMS notifying me that my phone is ready for collection at Maponya Mall. I went to collect it on the 16th Jan in the afternoon. Upon arrival at home, I tried to switch it on, and it would not. I tried to charge it, it still would not. Today the 17th I went back to the branch. Nasr was serving and passed me on to Mirriam, when she was in the middle of printing a insurance forms, that I was still in possession of, she passed me on to Jody. She sat with me for almost an hour trying to disable find my Iphone, I was then told that is the reason my phone was not repaired. After wasting that much time, I was told I have to take it to either The Glen or Cresta Istore branch as I cloud does not allow them to do it and that phone has old software, after that I must take it to any cell c branch. I am just wondering if I will ever get this phone fixed. This is my business phone, I am stuck without it as I am being send from pillar to post, and cannot be assisted with loan phone. I am going back to work tomorrow, I will never have a chance to visit that Cresta or The Glen until the weekend. Why does one have to run up and down for service at cell c. Your response is highly appreciated

Kind Regards
Valencia

Good day

Yesterday the 9th of January 2018 I visited the cellc shop at the Mall of the north in Polokwane. I upgraded my contract and took a Nokia 8. I got back to work and therefore couldn't export all my contacts, etc immediately. When I got home I immediately started the process of exporting which took about 2 hours. When it was finished I put the phone aside and decided to take a look this morning and change the wallpaper, etc. But when taking a look at the phone this morning I noticed a crack right across the screen, it isn't the actual screen, it is under the screen. I returned to the Cellc shop to show them that obviously it is a factory default. I was treated rudely and they refused to exchange the phone. The phone wasn't taken out of the box in the store and closely inspected by the sales person. Therefore the crack wasn't noticed. The crack is only visible when tilting the phone back and forth. I was treated with a no care attitude. They refused to replace the phone. They wanted me to leave the phone there for a period of about 7 days for assessment. But if they decide they are not at fault I would have to pay an amount to repair the phone. It is clear that it is out of the box factory default. I am highly disappointed with their service and it reflects badly on Nokia. I will never take a Nokia phone again. I always thought Nokia was the best. I have also lodged a complaint with Nokia.

Please assist.

Regards

Michelle Coetzee
[protected]

On january 6 2018 I changed 2 vodacom simm cards to a dual cell c because I got a new phone to run my business on one number and my personal business on the other number. Compliments to the staff at cradlestone. They are tops. However, they did explain to me that it will take time to change over. But on the 7th I still had no action. I could not contact customers, my family couldn't get hold of me at a crucial time as my dad was very sick. I just started a new business and couldn't lose any leads. As somebody that doesn't know how to set phones up etc I was told that everything that was on my vodacom simm card will appear on my new phone with it's new cell c simm cards. Not being able to make calls, I tried my computer to get help... Well, I was so surprised not one clear division where somebody from technical could attend to my issue immediately. I am still waiting after I left a message, but listen to the funny part. They only wanted a phone number. Seriously? You are going to phone me on a number that is not connected. Maybe... You should consider taking the staff from cradlestone to run your customer care service and customer care go back to basics and go and work at another branch - just not at cradlestone because that is where I shop and I don't want your crap service there. Come on head office. Competition is stiff. I can always change again. Help me please

I have lost my phone with my CELLC CONTRACT sim card, I went into the branch at west gate where they advised me it will cost R114 but if I go via the call centre I will pay less, I bought the sim card and then called the call centre, I was instructed to go back to the branch, I went to the branch in centurion as I need to verify my details, I went to the branch to verify and the very same details that was on the system that I gave to the call centre agent but they refused to help me, I was told to call again into the call centre. I called in now to be explained that they cannot do my sim swop unless my account is upto date, I have told them that they can double debit me or arrange a payment immediately but was informed that they can debit but I still need to wait 72 hours, and then call them back, they still refuse to do the sim swop until payment is made, I have my banking linked this nr and operate my business from this nr, so what they doing is illegal as I cannot even excess banking without this number.

30/11/2017 My Daughter was contacted for an upgrade on her phone, she referred Nhlanhla Nkala to me for the contract is in my name. She wanted to upgrade to the iPhone8, my request was that I need the same contract that I currently have - which is a Top Up contract. He confirmedthat is the same as what we currently have. I asked him if it is also a "capped" contract which means to me when data/airtime is finished we can buy and upload it and that it will be a fixed monthly premium. He confirmed yes it is, in their terms it is called a top up line. He also said that I will only start paying end of February 2018 for the new contract therefore we will still receive the current benefits - which was clearly not true. 1st of all, all current benefits were cancelled including the 1GB data I received every month on the current (old) contract, when we tried to upload data - we couldn't. When I phoned Cell C I was told that the new contracts "benefits" are already loaded and the old contract's benefits were cancelled (this was cancelled the day after I spoke to Nhlanhla), secondly I can't upload data because there was a migration done to an open line and you can't load data on that type of contract - which was not disclosed to me. After a long struggle I got hold of Nhlanhla 8/12/2017, he admitted to me that he didn't disclose all information to me (benefits and disadvantages ) - and If I want the contract to be changed to a Top Up contract it will cost me +- R400 per month more - which I definitely wouldn't agreed to if it was offered and explained to me when doing the upgrade.

When I questioned Nhlanhla about the old benefits (which he confirmed will still apply until February) he said that he had to cancel the old contract's benefits in order to do the Migration - but when doing the upgrade he said it will still apply until February.

This is now a month later and yet he didn't do anything about this, I've logged a complaint with Cell C again 27/12/2017 ref nr [protected], but nobody has contacted me. I phoned this morning again, nobody phoned me back.

Resolution to this - I want the contract cancelled with immediate effect without any penalty to me (I requested this on the 8th of December already) or I want the same contract with the same benefits on this line at the same monthly cost of the new contract.

The agent in question was only thinking ant trying to close the sale before month end and did not disclose all necessary detail of the new contract.

The number in question is - [protected]

Emails are available to confirm all the above

I've received a telephone call today from Mr Kobelo from your office. He ask me for a payment and I told him that I can't afford it anymore and that I am a pensioner. After I told him that I'm a pensioner, he get very rude to me. He told me that my contract and telephone number is cancelled from immediate effect, and threaten that my name is going to be on the blacklist.

I feel very unhappy with the way he treated me after all these years I'm with you.

I want to ask if I can keep my cell no and the tablet number.

I ma wanting to cancel my contract with Glocell to enable me to move directly to Cell C as they have better service and far superior services. they also have a larger physical store presence than glocell.

Unfortunately I am unable to contact Glocell on any of their numbers shown on their internet site (084 1234). Glocell's customer interactions have been extremely poor and their service levels are non-existant.

I am requiring assistance in cancelling my contract with them. How do I go about this?

It is now from Cell c got in to the market that we have endless problems with the network, technicians came out and had a look at the issue and to date we keep on wasting our time to spend money with Cell c .

I tried to call my wife today sms whats app yet no luck, so I had to rush home as I could not get hold of her fearing the worst, On my way home I had an accident and have damage to my car all due to the poor network in and around Benoni . This is not on Cell c !

Every time we complain the wonderful staff tells us it is the handset we get the latest and greatest phone on our cost yet no luck !

Get your network sorted or we will can the works

I applied for a 2nd contract with cell c apparently i am not satisfied about the service so i am cancelling it but it took them 3 days to come and collect the cellphone i called on the 14/12/2017 as i received the cellphone on the 13/12/2017 but till today i am still waiting for Ram to collect the cellphone i can not be carrying this cellphone for another day please and if they think i will be paying for it they must think twice because i will not pay for it.

I am not satisfied with the service received @ Alberton City Cell C branch.

we were shunt around, being spoken to extremely rudely & with no respect from 2 of the ladies, whom to us looked like they had no idea what they were doing.
providing false information and being too lazy to go onto the system.

Cell C customer service over the phone is also extremely weak and lousy!

What happened to the customer service from a few year ago, where is the respect and honesty we use to get, where is the customer service gone to?

After being with Cell C for over 10 years with over 5 contracts we get treated like this, where has the loyalty gone to?

Should I change serves providers?
Is Cell C what is use to be?
Is Cell C the right serves provider for me for the present and the future?

Cell c has allowed Get More to debit my account with R51.75 for more than a year without my permission. I asked this service to be cancelled and be refunded with all the money debited from my account. Here are my reference numbers with regard to my case: Incident: [protected]; Reference number :[protected]; case #: [protected]. This debit are for this number:[protected]. I feel cheated by cell c and last month on the 7th November I sent cell c email warning them that, if my money is not refunded, I am stopping the payment I was doing monthly. I did stop and now they harassing me. I intend to stop paying until the matter is resolved.

I have a wifi data contact with Cell C. I normally receive 10Gb Anytime and 10GB Midnight data on the 1st of every month. On the 02/12/2017 there was no Anytime data and 20Gb Midnight data. I logged a call and was informed that my monthly data was loaded incorrectly. I spoke to three people at Cell C and they all confirmed that this was the case. I have not received any feedback yet in regards to them rectifying this issue.
My contact number is [protected].