Cell C’s earns a 3.8-star rating from 2104 reviews, showing that the majority of mobile network users are satisfied with service.
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Contract cancellation
I took out a contract with Glocell. After a few months my line was continuously being blocked and after a lot of time spent on the phone and with at the Glocell store, it was realised that the reason was that GloCell was expecting me to double pay for the sim and connection fee; which I paid when I received the sim card. After numerous requests and time spent with the terrible service consultants who make you hold for 45 mins before cutting you off or just don't do anything when you do get to speak to somebody, I returned the sim card to the store and requested a cancellation as I was not getting the service I was paying for, due to my line being continuously blocked. Even the manager at the GloCell store tried to sort it out to no avail. Now I am still receiving invoices, yet nobody responds to my emails? I am so frustrated at the pathetic lack of service from GloCell, I have never ever come across such a pathetic company before! Cancel this contract and reverse these charges!
The complaint has been investigated and resolved to the customer's satisfaction.
cell c summit
Good Day
I bought a cell c summit early this year and after two months it stopped charging, I would put it in a charger and it will show that its charging but it will still be on 0%. I took it back to the shop and they sent it for repairs, no feed back was given to why it was not charging, all I was told was that the repair centre said I must be given a new one.
I went home with a new phone, same brand, after two or three months the same charging problem started again, I also took it back, again I was given a new phone.
Again in October I was given a third phone, its now the 1st week of December I have a phone that is not charging, SHOULD I take it back to the shop for them to give me the 4th phone.
No! I think this is wrong, clearly the Brand is faulty and no one wants to take the blame. I'm tired, I keep loosing important information, I think is fair that the refund me my R999 which I paid for the phone. I can't keep on doing this..it's a joke! I have a R99 phone that has never given me problems.
This one time the consultant at their branch said " any its a cheap for you can't expect a lot from it" cheap or not...a phone should not last t a person for two months.
The complaint has been investigated and resolved to the customer's satisfaction.
No replies to emails and phone calls re data usage
I have had a contract for 24 months which has now expired. In October, by the 5th 2 gigs of data was consumed. I DO NOT my mobile data to log in to any sites. I have asked for details by email, phone calls, going into the Balfour Park branch who also logged my complaint, I also went to the head office to confront the managing director ( who is too high & mighty to speak to us plebs) i eventually saw someone by the name of Cecilia. Still no communication from Glocell. I removed my sim card from my phone but there was still data useage when my sim was out I WILL NOT PAY FOR THE DATA Charge untill this problem is sorted out. MIke Sher . +27 [protected]
data contract
9/10/17: Enter into new data contract and receive LTE router Cell C Kollenade
11/10/17: Return to bramch- the router is not working- says no network covereage. After 2 hours the branch could also not get the router to work. The shop gave me reference number. The call centre will phone me.
13/10/17: The call centre also cannot get the router working- suggested I do sim swop.
14/10/17: Do sim swop- router still not working
16/10/17: Back to branch with router. I handed it back and requested that contract be cancelled. The agent took router- said will follow up matter with call centre. Ref [protected]. Received no feedback
21/10/17- Went to branch again. The agent phoned call centre. They refuse to cancel contract and they will contact me in the following week.
29/10/17- Cell C contact me on Sunday afternoon. I was not at home. Request them to call me Monday afternoon. I am teacher and cannot take calls during the morning.
30/10/17- Receive call at 10:20 am. Request that they phone after 14h00.
02/11/17- I reverse debit order at my bank at my costs
04/11/17- I phone Cell C. They say the case is still open on their side
01/12/17- They add the debit order to my cellphone account.
The complaint has been investigated and resolved to the customer's satisfaction.
repairs
I bought a new phone(Cell C Summit)This April The guy at the cassier gave me a garentee slip, promising me if Something should happen to this phone.Thy will give me a brand new one.I started getting trouble charging my phone. So I took it back to them.I was then told they don't have this phone in stock.The lady then told me I can go through head office at Buccleuh they will be able to fix it while I wait.My fiancé was with me he asked what time they close (we went there on Saturday 2cond December) she said at 16:00:we drove there and were kindly informed that they are closed.
The complaint has been investigated and resolved to the customer's satisfaction.
Robbed of my data!!!
I receive my monthly all inclusive benefits of 200.00 MB data on the first of every month. The first was yesterday. This data lasts me a month as I am at work most of the day in a WIFI zone and then again at home after work. Yesterday was no different Now today i get an SMS saying one of my data bundle sis depleted. 24 hours after I got it! of which I was in my wifi zone for all 24 hours barring maybe 3. m This is not the first time this has happened. Strangely it seems to happen every year...in December. Is this just a coincidence? OR Is it a money making scheme for CEll C /Glocell so that we have to go out and buy data and you make thousands more for December. OR is there a legitimate error here on your part. I trust that this enquiry will receive your immediate attention and that the matter will be looked into.
Strangely the number you provide on the internet for customer support [protected] has a voice recording saying "this number does not exist" and your other number [protected] keeps on replying with a voice message recording saying you must pin in your choice for what help is needed but it wont accept the pin. Shocking customer service you have going here! I think its time I changed my service provider along with the rest of my family.
The complaint has been investigated and resolved to the customer's satisfaction.
over deducting debit order/ customer care drops phone when complaining
Customer DJP Deale
Account # [protected]
Account # [protected]
There was 2 months we changed banking details so I admit there was 2 amounts outstanding the full amount including the R280 for returned debits was paid via EFT(in full as stipulated on statement from Cell C) now for the past two months Cell C deducts the amount + the R70 on both Cellphone accounts for no reason as the debit order runs on the date and no return. The past two months I phoned Cell C then they drop the phone if I ask why? I have logged allot of complaints on site and still now yet again the debit order goes off with a added R70. In my eyes this is unlawful as the cellphone contract was a agreement between me and Cell C for a amount and yes it stipulates if a debit order is returned a R70 will be added, so in the past two months now Cell C is actually breaking the agreement and stealing money from me and the customer care of Cell C is a joke the consultants is not trained to even conduct a proper conversation and has no customer care skills and it seems as if Cell C just does not care. I can not wait to complete my contracts to move to a new provider.
This can be clearly proved by means of statements that I can not disclose on a public site.
I would like to request a person of senior position to phone me and look at my account.
it is not a massive amount but in my eyes wrong is wrong - and believe me if you owe Cell C money there is a consultant phoning you at least 3 times a day but when it comes to actually delivering on the service they promise there is nothing.
The complaint has been investigated and resolved to the customer's satisfaction.
overcharge
cell c is never updating records of payments my statements always shows in arrears and i want to cancel my debits because they debit the arears amount and dont refund it. proof of payment dont read emails and custoemr service as well i have sent my proof of payments and still my statements comes with arrears amounts and arrears interest. please cancel my contracts and send me a bill with the amount due on the devices i have had it with cell c and their perthetic service.
The complaint has been investigated and resolved to the customer's satisfaction.
phone sent in for repairs - no feedback received
Good day,
I am totally appauled at the service offered by the La Lucia Mal Cell C.
My phone was left at the store last week and I was told that I would be emailed a confirmation of receipt and I would be regularly updated regarding the process.
I called through yesterday and spoke to the manager, Shoaib and was told that I will receive my email in 5 minutes. To date I have not received anything!
I tried calling thereafter and I know that my calls are being avoided as I immediately called using another number and my call was answered.
This is not the first time that I have received such pathetic service from this branch. Every time i have been to this branch, they mess up everything! Their customer service is disgusting and they have no idea what they are doing!
I expect that this WILL be sorted out IMMEDIATELY!
The complaint has been investigated and resolved to the customer's satisfaction.
over deducting from bank account
In October 2017 i was called by Sales Agent Josephine Moodley who has given me 2 additional contracts that I qualified for.
I accepted these contracts and was told that I will be paying normal premiums, to my knowledge, what I have been told by her, other customers agents as well as Lungile Ntuli, the first debit will start end of November for the contract amounts.
Now they debit me way more and tell me that its pro-rata rates.
she did not inform me about this and i asked her all these important / relevant questions and she blatantly said nothing of this sort
lungile please call me - i am waiting
i need an update today - or else i am going to dispute the amounts seriously now - i cannot wait any longer
good day,
any idea when i will receive feedback as you guys normally make me wait for weeks with no feedback.
I do not want to dispute the amounts as I am with cell C 4 years now and never once did a debit not go off my account.
i need feedback urgently.
poor cell c service and empty promises
My wife went to the local Cell C shop on 23 November to make sure about availability of stock for Black Friday specials. The local shop said they have the iPhone SE in stock on the R199 contract, wrote down here details in the book and promised to keep one for her. When my wife got there on Friday, they had sold out all the stock and told her that a courier is coming with more stock. She waited for hours and eventually found out that the couriers did not deliver stock. A person named Jeffrey told my wife that if she can afford a Samsung S6, she can afford the iPhone7. She felt that it was not his right to discuss her financial status. When my wife asked for the manager's number, he laughed and refused to give it to her saying that they are not allowed to give his number to customers. Around closing time, she phoned Cell C and spoke to Dikeledi. Dikeledi spoke to the store several times and she then promised to have stock at the store on Monday for the same deal. We waited the whole weekend, missing many other deals, because we where expecting the promised to be kept. On Monday she called the local shop who let us know that the stock did not arrive. Today she called Dikeledi again who suddenly realised that the local shop is a franchise and that she could not make promises on their behalf. I feel that we went out of our way to get this deal on the right day. A customer was not treated like she should have been. Promises were made that was not kept. I cannot imagine that a company like Cell C wants to be associated with poor service like this. All I am asking for is what was promised to us.
The complaint has been investigated and resolved to the customer's satisfaction.
I am also appalled by cell c's failure to deliver.
I have also opted for the iphone se 64gb contract. I was told at that time that there was no 64gb in stock but they would receive it shortly. I have called the store several times only to be told that there is no stock and they will receive it shortly. The phone had been advertised for a 32gb/64gb iphone se. I specified that i would like the 64gb as that is what was advertised, i was later told that all 64gb have been dispatched to jhb stores and durban only has 32gb, why is this so? And why was it not specified that 64gb only available at jhb branches.
All i want is to receive what had been advertised and i am appalled that i had waited so long when i could have taken a contract with another cell phone provider that had been offering specials on black Friday too. It is now 13 December, approximately 20 days after the black Friday specials, please may someone advise when i will be receiving my phone.
account payment remittance & service
From: Mariette [mailto:[protected]@randbricks.co.za]
Sent: 06 November 2017 02:33 PM
To: '[protected]@cellc.co.za'
Subject: REMITTANCE [protected]
Importance: High
WHOM IT MAY CONCERN
Herewith above remittance - to my account that you(Cell C) send me sms for outstanding amounts!
Check your bank statements / facts before making false accusations.
If any further queries contact me.
Awaiting your respons.
Thanks
Me. MT SMit
[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized debit after payment made.
Good day,
My cell phone contract was in arrears by R 1018.00 . ( 076 151 ####)
My account was deactivated which is understandable.
I made payment on the 24th November 2017 (R 1020.00)
On the 25th I was debited R 1765.00.
I have contacted the call centre and the agent told me that the issue would be resolved.
I was sent a reference number : 711270####
But the amount I paid on the 24th November has not been credited back into my bank account.
I really would like to know how to resolve this issue.
unauthorized debits to my account
In August I was contacted by Cell C and offered a contract where I would keep my same number. There was no explanation that I would have to contact my current service provider to cancel or pay up my current contract with them.
When I received the phone and sim card - I did not open the phone bust tried to use the sim card in my current phone. When I called to activate the sim card, it was explained to me that I will need to contact my current service provider to cancel or pay up the contract so that Cell C could take over the number.
I was not happy with this and asked them to cancel the arrangements and I would returned the phone and sim cards. The phone still not opened and still in the box.
Cell C is still trying to debit my account after the phone has been returned and the contract was never active. I have made two calls to them previously and each time I was advised that the contract has been cancelled and they will not longer debit my account. yet again they tried to debit my account now again.
I called last week to asked them to check. I get a call today and am advised eh contract is not cancelled and they did not received the phone. Yet when I called last week, I was till that according to the notes on system it should be cancelled which was what I was advised last month.
The escalations person this morning insisted that they cannot cancel the contract and she can only help me if I can provide her with the Waybill number from the courier which I did not have at the time.
I called the courier company and and managed to get my waybill number. When they looked into it, they could advise me that the phone was picked up on the 01/09/2017 and returned to Cell C on the 04/09/2014 and they could even see who send for it at Cell C.
Cell C, please cancel my the contract and remove any further debits to my account.
What frustrates me even further is the fact that you can never speak to the same person. Even the escalations person could not give me a direct number to call her back. To give her the waybill number I had to call customer care, get transferred about 3 times and each time repeating my story before someone finally said they would email the escalations agent and she would call me back. I am not sure if she received the email.
The complaint has been investigated and resolved to the customer's satisfaction.
contract cancelled and paid in full yet still active
I have been fighting with Cell C regarding a contract on my name since May when I paid the account in full and asked that they cancel the contract.
I was informed by the customer service that the payment would still go through on their side until the contract is cancelled which I was not happy with but since it didn't come off my bank account and was only on a statement from then I allowed it.
I cant even remember how many consultants I have spoken to regarding this contract.
Last month I had to have a transaction reversed on my account as Cell C again started taking money from my account and I made it clear again that I cancelled this contract... great, this morning I get a call to say my account is in arrears and after correcting the amazingly helpful [censor] that phoned me, she put the phone down in my ear... AWESOME SERVICE CELL C ! not only do you take money from an account without my approval, you cant follow simple instructions on cancelling a contract but your team is so helpful that they are allowed to cut someone off while trying to correct them.
last month I received three reference numbers and I had my bank reverse the payment.
REF: [protected]
REF: [protected]
REF: [protected]
Payment made in full on 26 May 2017 8:13:53 Total: R1963.00 Trace ID: VODSW8GRY8JD contract number that should have been cancelled: [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
a phone
I took a contract of Sumsung J5 prime with you at edgars. I realised that it has a technical problem and reported the matter to the guy that I took a contract to. A phone have days I reported on the 7th day about the peoblem, edgars sent me to Samsung. Samsung told me they do not work like that, I must go back to edgars and edgars is the one suppose to take responsibility of my phone. I went back then they started to be concern telling me that they will take my phone to be fixed. Well I told them I cannot be in a contract of a fixed phone they must give me a new phone. I can not be in a contract of a fixed phone because that to me is no longer new. The guy from cell c tells me that he cannot cancel the contract I must settle the payment of the phone that is with them and with problems. The guy from cell c is not helping me as well
The complaint has been investigated and resolved to the customer's satisfaction.
I did a upgrade on an existing contract and i've been having endless problems
I been given the runaround ever since I upgraded from day one, I've called and E-mailed complaints and still I am unable to get a resolution.
Could you please assist on what to do cause this matter is costing me money and frustration.
Please see the correspondence from Cell c via Email :
Good Day
Could you please give me feedback on the below….
Waheeda Solomons
From: Solomons, Waheeda W
Sent: 22 November 2017 09:21 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279
Hi
Hope u are well
Cause I'm not
Cell C debited me R348.00 again this month what the hell is going on.
Waheeda Solomons
From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 30 October 2017 04:25 PM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279
You were billed R422.13 therefore we came to a conclusion that you will compensated for three months instead of two months, to accommodate the R422.13 that you were billed for
My Apologies once more for the inconvenience Ms. Solomons
Regards,
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]
From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 30 October 2017 02:58 PM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279
OK but I reversed the amount of R422.13 should I pay the amount back for my service not to be cancelled and wait another year for Cell C to get it right, cause everything we talking about and you trying to resolve the opposite is being done and I'm really getting frustrated
Waheeda Solomons
From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 30 October 2017 02:50 PM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279
Good Day Ms Solomons
Due to the inconvenience of being billed for the months where you were supposed to receive two months free subscription, you will be credited, not only for two months, but three months into your account.
You will credited R837 which would be for three months subscription of R279
My sincere apologies for the inconvenience
Regards,
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]
From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 30 October 2017 01:53 PM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279
Hi Karabo
Can u please put a note or something on your system, as I reversed the below amount and Cell c sent me a sms that they will be suspending my service.
Really.
Can I please get a number or email address for your complaints department or the ombudsman
From: Solomons, Waheeda W
Sent: 28 October 2017 09:30 AM
To: 'Karabo Nkosi'
Subject: RE: [protected] Samsung J5 Prime R279
Ok thanks
Cause I reversed the amount and I see Cell C debited me again.
From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 28 October 2017 09:26 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279
Good Day Ms. Solomons
I have followed up your issue for the past week and I am awaiting for feedback and confirmation from my managers.
Once I receive feedback, I will give you a call back and you will also be sent either an email or sms
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]
From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 28 October 2017 09:15 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279
Good Morning Karabo
Did you manage to solve the issue.
Thanks and Regards
Waheeda
From: Solomons, Waheeda W
Sent: 24 October 2017 09:26 AM
To: 'Karabo Nkosi'
Subject: RE: [protected] Samsung J5 Prime R279
Ok Thanks
Please keep me informed as I will be reversing the amount of R422.13 today.
From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 24 October 2017 09:13 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279
Good Day Ms. Solomons
I escalated the issue to my seniors yesterday as promised and they are looking into it as we speak. They need to know why exactly you were overbilled so we can come with a solution.
Regards,
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]
From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 24 October 2017 08:43 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279
Good Morning Karabo
As per our telephonic discussion yesterday 23-10-2017 @ 11:54, did you manage to find out why I was debited with R422.13 this month as I was supposed to get Two months free subscription and the amount to be debited from December must be R279.00
Thanks and Regards
Waheeda Solomons
Branch Teller
Tshwane Mid City
Retail and Business Banking SA
Tel +[protected]
Mobile + [protected]
waheeda.[protected]@standardbank.co.za
www.standardbank.co.za
From: Solomons, Waheeda W
Sent: 26 September 2017 01:57 PM
To: 'Karabo Nkosi'
Subject: RE: [protected] Samsung J5 Prime R279
Ok so on the 21th October the subscription will start and no debit order will go off .
From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 26 September 2017 01:53 PM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279
Good Day Ms. Solomons
The amount you were charged for was for your previous contract which expired on the 15th.
The 2 months free subscription, will only commence a month after your contract has kicked in, meaning, for the next coming two months you shouldn't be debited
Regards,
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]
From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 26 September 2017 09:40 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279
Good Day Karabo
Hope you are well
Cell c has debited me with R285.21 this month, from which month does the upgrade debit order start coz the upgrade was done on the 15th September
Thanks and Regards
Waheeda Solomons
Branch Teller
Tshwane Mid City
Retail and Business Banking SA
Tel +[protected]
Mobile + [protected]
waheeda.[protected]@standardbank.co.za
www.standardbank.co.za
From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 25 August 2017 10:34 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279
Good Day Ms. Solomons
The amount you have been charged is for your existing contract
Your new contract expires on the 15th of September, that's when your free months subscription will be applicable
Regards
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]
From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 25 August 2017 10:08 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279
Importance: High
Good Day Karabo
Hope u are well
Cell c has debited me with R285.21 this month, and its not what was discussed and agreed about in the below mails
Could you please reverse the debit or should I do it.
Thanks and Regards
Waheeda
From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 28 July 2017 09:15 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279
It's one of our seniors assisting with changing your package to R279. Your upgrade had already been done so she won't do another upgrade.
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]
From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 28 July 2017 09:12 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279
She called from cell c she talked about my upgrade sent me a otp number for verification and said my contract is only affective from September
From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 28 July 2017 09:10 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279
Did she tell you why the reason for the call?
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]
From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 28 July 2017 09:06 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279
Hi Karabo
Thanks for the update
There was a lady that called me can u tell me what is that about
From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 28 July 2017 09:04 AM
To: Solomons, Waheeda W
Subject: [protected] Samsung J5 Prime R279
Good Day Ms. Solomon
As per our telephonic conversation, your subscription fee will be R279 as per agreement
You will get a free 2 months subscription fee to compensate you for the power bank
Once more, apologies for the inconvenience
Have you a wonderful day ahead and great weekend
Regards
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
sim swap
i recently lost my cell c sim card, bought a new one and called cell c support for a sim swap. They said i failed the security test and cannot assist me further. I recently recharged my phone about a week ago and as you all know most of the communication nowadays is done on whats app so how could one remember who the last two numbers they called, how much data was in the phone etc. Cell c stores are not everywhere whereby one can easy access. Now i cannot get important calls and its also affecting my internet banking even whats app communication, basically my life is at stand still. Cell C needs to come up with a better way of assisting customers with regards to this, i mean what happened to asking you some security questions when you're ricaring your number so that when you lose it they ask you the same questions that you used when registering your number...
i'm so disappointed and frustrated by this system of theirs...
The complaint has been investigated and resolved to the customer's satisfaction.
services paid for not supplied - new contract [protected]
I took a new contract with Cell C on the 9th of November via their on line sales Department by salesman Sabelo Mtshali. The Sim Card was delivered to me on Thursday 16 November. The Sim was activated later that night as I could see that pro rata data was allocated. I could however not access the internet. I called a lot of times on Friday, Saturday and Sunday to get it resolved and yet the problem remains unsolved, I still cannot access the internet. I had to do all the work to see what the issue could be, including 2 sim swops, calling them back to confirm whether it was working or not. I did get good service from Philani Msweli until yesterday when he gave up. Money has since been deducted for the data that I cannot use and no-one is helping me any further. I see this as either fraud or a scam for extracting payment from me for a service not rendered and not assisting to get it rectified. I am not the first complainant, there was a similar complaint as recent as September on this same forum. I do want the contract, it is a good deal so I want this fixed immediately by giving me a new line that works as well as confirmation that the data supplied (which is paid for) will not disappear at month end as I was not given the means to use it.
I totally disagree with the resolution statement noted by Cell C, "Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned." I was the one that contacted you religiously to try and resolve this, I only received calls from you once the issue was resolved, showing that if I relied on you to respond I would have waited longer for my query to be resolved. And, every call was answered - so no failed attempts to contact me - how can you lie like this? This should be considered as a bad image to the Company, selling a contract where the line is defective expecting the customer to resolve it? Absolutely disgraceful.
The complaint has been investigated and resolved to the customer's satisfaction.
promotion not activated
I bought a Cell C Summit for R999 on 22 August 2017 from Cell C at Balfour Mall in Jhb. It was supposed to come with 1GB of data per month for 12 months but it was not activated. I contacted customer care and they referred me to the store I bought the phone from as there was nothing they could do to assist. I went back to the store and the consultant admitted she forgot to tell me to load R50 airtime to activate the promotion. This did not help. It is three months later and still no data despite numerous trips to the store. I went back again today and was informed that there is nothing the store can do. They referred me to customer care and advised me to go the head office after I refused to accept them saying that it is my loss. This is extremely unfair to me as a customer because I was not given the correct information from the onset and I do not have the time to go back and forth to resolve this issue. I have nothing positive to say about this company. This is the second time I have encountered issues with their promotions. The first time they opened up three contracts on my name for a promotion with three devices and even after fixing their mess I was handed over to a debt collection agency for not paying on the other contract that was erroneously opened for me. Customer service is horrific! I admit that the consultant who greeted me when I walked into the store was friendly initially but her and the manager were both rude and not helpful once they discovered I had an issue. They made it seem like I misunderstood the deal and once they saw it for themselves they were shocked. The consultant apologised for doubting me, but the manager just carried on fiddling with the computer and then disappeared into the back again. The other consultant was playing loud music when I walked in until the consultant who assisted me told him to put it off. He did not look up from his phone once in the 30 minutes I spent in the store and had a terrible attitude towards the other customer he started assisting as I was leaving.
The complaint has been investigated and resolved to the customer's satisfaction.
Cell C Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.
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Cell C Contacts
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Cell C phone numbers135135Click up if you have successfully reached Cell C by calling 135 phone number 6 6 users reported that they have successfully reached Cell C by calling 135 phone number Click down if you have unsuccessfully reached Cell C by calling 135 phone number 11 11 users reported that they have UNsuccessfully reached Cell C by calling 135 phone numberCustomer Service147147Click up if you have successfully reached Cell C by calling 147 phone number 9 9 users reported that they have successfully reached Cell C by calling 147 phone number Click down if you have unsuccessfully reached Cell C by calling 147 phone number 20 20 users reported that they have UNsuccessfully reached Cell C by calling 147 phone numberQuick Info Line+27 841 555 555+27 841 555 555Click up if you have successfully reached Cell C by calling +27 841 555 555 phone number 17 17 users reported that they have successfully reached Cell C by calling +27 841 555 555 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 555 555 phone number 30 30 users reported that they have UNsuccessfully reached Cell C by calling +27 841 555 555 phone numberTechnical Support+27 84 135+27 84 135Click up if you have successfully reached Cell C by calling +27 84 135 phone number 4 4 users reported that they have successfully reached Cell C by calling +27 84 135 phone number Click down if you have unsuccessfully reached Cell C by calling +27 84 135 phone number 14 14 users reported that they have UNsuccessfully reached Cell C by calling +27 84 135 phone numberCustomer Service+27 84 145+27 84 145Click up if you have successfully reached Cell C by calling +27 84 145 phone number 17 17 users reported that they have successfully reached Cell C by calling +27 84 145 phone number Click down if you have unsuccessfully reached Cell C by calling +27 84 145 phone number 15 15 users reported that they have UNsuccessfully reached Cell C by calling +27 84 145 phone number6%Confidence scoreContracts & Upgrades+27 841 234+27 841 234Click up if you have successfully reached Cell C by calling +27 841 234 phone number 2 2 users reported that they have successfully reached Cell C by calling +27 841 234 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 234 phone number 17 17 users reported that they have UNsuccessfully reached Cell C by calling +27 841 234 phone numberGlocell+27 841 944 000+27 841 944 000Click up if you have successfully reached Cell C by calling +27 841 944 000 phone number 5 5 users reported that they have successfully reached Cell C by calling +27 841 944 000 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 944 000 phone number 17 17 users reported that they have UNsuccessfully reached Cell C by calling +27 841 944 000 phone numberCell C Business+27 841 4329+27 841 4329Click up if you have successfully reached Cell C by calling +27 841 4329 phone number 1 1 users reported that they have successfully reached Cell C by calling +27 841 4329 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 4329 phone number 0 0 users reported that they have UNsuccessfully reached Cell C by calling +27 841 4329 phone number50%Confidence scoreText Only
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Cell C emailssm@cellc.co.za100%Confidence score: 100%Supportpamerla.henry@glocell.co.za100%Confidence score: 100%Supportescalations@glocell.co.za100%Confidence score: 100%Supportcustomerservice@cellc.co.za97%Confidence score: 97%supportcustserv@cellc.co.za93%Confidence score: 93%supportcorporateaccount@cellc.co.za90%Confidence score: 90%management
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Cell C addressThe Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 25, 2025
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