Cell C
Reviews and Complaints

cell c is never updating records of payments my statements always shows in arrears and i want to cancel my debits because they debit the arears amount and dont refund it. proof of payment dont read emails and custoemr service as well i have sent my proof of payments and still my statements comes with arrears amounts and arrears interest. please cancel my contracts and send me a bill with the amount due on the devices i have had it with cell c and their perthetic service.

Good day,

I am totally appauled at the service offered by the La Lucia Mal Cell C.

My phone was left at the store last week and I was told that I would be emailed a confirmation of receipt and I would be regularly updated regarding the process.

I called through yesterday and spoke to the manager, Shoaib and was told that I will receive my email in 5 minutes. To date I have not received anything!

I tried calling thereafter and I know that my calls are being avoided as I immediately called using another number and my call was answered.

This is not the first time that I have received such pathetic service from this branch. Every time i have been to this branch, they mess up everything! Their customer service is disgusting and they have no idea what they are doing!

I expect that this WILL be sorted out IMMEDIATELY!

In October 2017 i was called by Sales Agent Josephine Moodley who has given me 2 additional contracts that I qualified for.

I accepted these contracts and was told that I will be paying normal premiums, to my knowledge, what I have been told by her, other customers agents as well as Lungile Ntuli, the first debit will start end of November for the contract amounts.

Now they debit me way more and tell me that its pro-rata rates.

she did not inform me about this and i asked her all these important / relevant questions and she blatantly said nothing of this sort

My wife went to the local Cell C shop on 23 November to make sure about availability of stock for Black Friday specials. The local shop said they have the iPhone SE in stock on the R199 contract, wrote down here details in the book and promised to keep one for her. When my wife got there on Friday, they had sold out all the stock and told her that a courier is coming with more stock. She waited for hours and eventually found out that the couriers did not deliver stock. A person named Jeffrey told my wife that if she can afford a Samsung S6, she can afford the iPhone7. She felt that it was not his right to discuss her financial status. When my wife asked for the manager's number, he laughed and refused to give it to her saying that they are not allowed to give his number to customers. Around closing time, she phoned Cell C and spoke to Dikeledi. Dikeledi spoke to the store several times and she then promised to have stock at the store on Monday for the same deal. We waited the whole weekend, missing many other deals, because we where expecting the promised to be kept. On Monday she called the local shop who let us know that the stock did not arrive. Today she called Dikeledi again who suddenly realised that the local shop is a franchise and that she could not make promises on their behalf. I feel that we went out of our way to get this deal on the right day. A customer was not treated like she should have been. Promises were made that was not kept. I cannot imagine that a company like Cell C wants to be associated with poor service like this. All I am asking for is what was promised to us.

From: Mariette [mailto:[protected]@randbricks.co.za]
Sent: 06 November 2017 02:33 PM
To: '[protected]@cellc.co.za'
Subject: REMITTANCE [protected]
Importance: High

WHOM IT MAY CONCERN

Herewith above remittance - to my account that you(Cell C) send me sms for outstanding amounts!

Check your bank statements / facts before making false accusations.

If any further queries contact me.

Awaiting your respons.

Thanks
Me. MT SMit
[protected]

Good day,

My cell phone contract was in arrears by R 1018.00 . ( 076 151 ####)

My account was deactivated which is understandable.

I made payment on the 24th November 2017 (R 1020.00)
On the 25th I was debited R 1765.00.

I have contacted the call centre and the agent told me that the issue would be resolved.

I was sent a reference number : 711270####

But the amount I paid on the 24th November has not been credited back into my bank account.

I really would like to know how to resolve this issue.

In August I was contacted by Cell C and offered a contract where I would keep my same number. There was no explanation that I would have to contact my current service provider to cancel or pay up my current contract with them.

When I received the phone and sim card - I did not open the phone bust tried to use the sim card in my current phone. When I called to activate the sim card, it was explained to me that I will need to contact my current service provider to cancel or pay up the contract so that Cell C could take over the number.

I was not happy with this and asked them to cancel the arrangements and I would returned the phone and sim cards. The phone still not opened and still in the box.

Cell C is still trying to debit my account after the phone has been returned and the contract was never active. I have made two calls to them previously and each time I was advised that the contract has been cancelled and they will not longer debit my account. yet again they tried to debit my account now again.

I called last week to asked them to check. I get a call today and am advised eh contract is not cancelled and they did not received the phone. Yet when I called last week, I was till that according to the notes on system it should be cancelled which was what I was advised last month.

The escalations person this morning insisted that they cannot cancel the contract and she can only help me if I can provide her with the Waybill number from the courier which I did not have at the time.

I called the courier company and and managed to get my waybill number. When they looked into it, they could advise me that the phone was picked up on the 01/09/2017 and returned to Cell C on the 04/09/2014 and they could even see who send for it at Cell C.

Cell C, please cancel my the contract and remove any further debits to my account.

What frustrates me even further is the fact that you can never speak to the same person. Even the escalations person could not give me a direct number to call her back. To give her the waybill number I had to call customer care, get transferred about 3 times and each time repeating my story before someone finally said they would email the escalations agent and she would call me back. I am not sure if she received the email.

I have been fighting with Cell C regarding a contract on my name since May when I paid the account in full and asked that they cancel the contract.
I was informed by the customer service that the payment would still go through on their side until the contract is cancelled which I was not happy with but since it didn't come off my bank account and was only on a statement from then I allowed it.
I cant even remember how many consultants I have spoken to regarding this contract.
Last month I had to have a transaction reversed on my account as Cell C again started taking money from my account and I made it clear again that I cancelled this contract... great, this morning I get a call to say my account is in arrears and after correcting the amazingly helpful [censor] that phoned me, she put the phone down in my ear... AWESOME SERVICE CELL C ! not only do you take money from an account without my approval, you cant follow simple instructions on cancelling a contract but your team is so helpful that they are allowed to cut someone off while trying to correct them.

last month I received three reference numbers and I had my bank reverse the payment.
REF: [protected]
REF: [protected]
REF: [protected]

Payment made in full on 26 May 2017 8:13:53 Total: R1963.00 Trace ID: VODSW8GRY8JD contract number that should have been cancelled: [protected]

I took a contract of Sumsung J5 prime with you at edgars. I realised that it has a technical problem and reported the matter to the guy that I took a contract to. A phone have days I reported on the 7th day about the peoblem, edgars sent me to Samsung. Samsung told me they do not work like that, I must go back to edgars and edgars is the one suppose to take responsibility of my phone. I went back then they started to be concern telling me that they will take my phone to be fixed. Well I told them I cannot be in a contract of a fixed phone they must give me a new phone. I can not be in a contract of a fixed phone because that to me is no longer new. The guy from cell c tells me that he cannot cancel the contract I must settle the payment of the phone that is with them and with problems. The guy from cell c is not helping me as well

I been given the runaround ever since I upgraded from day one, I've called and E-mailed complaints and still I am unable to get a resolution.
Could you please assist on what to do cause this matter is costing me money and frustration.

Please see the correspondence from Cell c via Email :

Good Day

Could you please give me feedback on the below….

Waheeda Solomons

From: Solomons, Waheeda W
Sent: 22 November 2017 09:21 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

Hi

Hope u are well

Cause I'm not

Cell C debited me R348.00 again this month what the hell is going on.

Waheeda Solomons

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 30 October 2017 04:25 PM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

You were billed R422.13 therefore we came to a conclusion that you will compensated for three months instead of two months, to accommodate the R422.13 that you were billed for

My Apologies once more for the inconvenience Ms. Solomons

Regards,
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 30 October 2017 02:58 PM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

OK but I reversed the amount of R422.13 should I pay the amount back for my service not to be cancelled and wait another year for Cell C to get it right, cause everything we talking about and you trying to resolve the opposite is being done and I'm really getting frustrated

Waheeda Solomons

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 30 October 2017 02:50 PM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

Good Day Ms Solomons

Due to the inconvenience of being billed for the months where you were supposed to receive two months free subscription, you will be credited, not only for two months, but three months into your account.

You will credited R837 which would be for three months subscription of R279

My sincere apologies for the inconvenience

Regards,
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 30 October 2017 01:53 PM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

Hi Karabo

Can u please put a note or something on your system, as I reversed the below amount and Cell c sent me a sms that they will be suspending my service.

Really.

Can I please get a number or email address for your complaints department or the ombudsman

From: Solomons, Waheeda W
Sent: 28 October 2017 09:30 AM
To: 'Karabo Nkosi'
Subject: RE: [protected] Samsung J5 Prime R279

Ok thanks

Cause I reversed the amount and I see Cell C debited me again.

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 28 October 2017 09:26 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

Good Day Ms. Solomons

I have followed up your issue for the past week and I am awaiting for feedback and confirmation from my managers.

Once I receive feedback, I will give you a call back and you will also be sent either an email or sms

Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 28 October 2017 09:15 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

Good Morning Karabo

Did you manage to solve the issue.

Thanks and Regards
Waheeda

From: Solomons, Waheeda W
Sent: 24 October 2017 09:26 AM
To: 'Karabo Nkosi'
Subject: RE: [protected] Samsung J5 Prime R279

Ok Thanks

Please keep me informed as I will be reversing the amount of R422.13 today.

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 24 October 2017 09:13 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

Good Day Ms. Solomons

I escalated the issue to my seniors yesterday as promised and they are looking into it as we speak. They need to know why exactly you were overbilled so we can come with a solution.

Regards,
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 24 October 2017 08:43 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

Good Morning Karabo

As per our telephonic discussion yesterday 23-10-2017 @ 11:54, did you manage to find out why I was debited with R422.13 this month as I was supposed to get Two months free subscription and the amount to be debited from December must be R279.00

Thanks and Regards
Waheeda Solomons
Branch Teller
Tshwane Mid City
Retail and Business Banking SA
Tel +[protected]
Mobile + [protected]
waheeda.[protected]@standardbank.co.za
www.standardbank.co.za

From: Solomons, Waheeda W
Sent: 26 September 2017 01:57 PM
To: 'Karabo Nkosi'
Subject: RE: [protected] Samsung J5 Prime R279

Ok so on the 21th October the subscription will start and no debit order will go off .

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 26 September 2017 01:53 PM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

Good Day Ms. Solomons

The amount you were charged for was for your previous contract which expired on the 15th.

The 2 months free subscription, will only commence a month after your contract has kicked in, meaning, for the next coming two months you shouldn't be debited

Regards,
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 26 September 2017 09:40 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

Good Day Karabo

Hope you are well

Cell c has debited me with R285.21 this month, from which month does the upgrade debit order start coz the upgrade was done on the 15th September

Thanks and Regards
Waheeda Solomons
Branch Teller
Tshwane Mid City
Retail and Business Banking SA
Tel +[protected]
Mobile + [protected]
waheeda.[protected]@standardbank.co.za
www.standardbank.co.za

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 25 August 2017 10:34 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

Good Day Ms. Solomons

The amount you have been charged is for your existing contract

Your new contract expires on the 15th of September, that's when your free months subscription will be applicable

Regards
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 25 August 2017 10:08 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279
Importance: High

Good Day Karabo

Hope u are well

Cell c has debited me with R285.21 this month, and its not what was discussed and agreed about in the below mails

Could you please reverse the debit or should I do it.

Thanks and Regards
Waheeda

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 28 July 2017 09:15 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

It's one of our seniors assisting with changing your package to R279. Your upgrade had already been done so she won't do another upgrade.

Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 28 July 2017 09:12 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

She called from cell c she talked about my upgrade sent me a otp number for verification and said my contract is only affective from September

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 28 July 2017 09:10 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

Did she tell you why the reason for the call?

Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 28 July 2017 09:06 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

Hi Karabo

Thanks for the update

There was a lady that called me can u tell me what is that about

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 28 July 2017 09:04 AM
To: Solomons, Waheeda W
Subject: [protected] Samsung J5 Prime R279

Good Day Ms. Solomon

As per our telephonic conversation, your subscription fee will be R279 as per agreement

You will get a free 2 months subscription fee to compensate you for the power bank

Once more, apologies for the inconvenience

Have you a wonderful day ahead and great weekend

Regards
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

i recently lost my cell c sim card, bought a new one and called cell c support for a sim swap. They said i failed the security test and cannot assist me further. I recently recharged my phone about a week ago and as you all know most of the communication nowadays is done on whats app so how could one remember who the last two numbers they called, how much data was in the phone etc. Cell c stores are not everywhere whereby one can easy access. Now i cannot get important calls and its also affecting my internet banking even whats app communication, basically my life is at stand still. Cell C needs to come up with a better way of assisting customers with regards to this, i mean what happened to asking you some security questions when you're ricaring your number so that when you lose it they ask you the same questions that you used when registering your number...
i'm so disappointed and frustrated by this system of theirs...

I took a new contract with Cell C on the 9th of November via their on line sales Department by salesman Sabelo Mtshali. The Sim Card was delivered to me on Thursday 16 November. The Sim was activated later that night as I could see that pro rata data was allocated. I could however not access the internet. I called a lot of times on Friday, Saturday and Sunday to get it resolved and yet the problem remains unsolved, I still cannot access the internet. I had to do all the work to see what the issue could be, including 2 sim swops, calling them back to confirm whether it was working or not. I did get good service from Philani Msweli until yesterday when he gave up. Money has since been deducted for the data that I cannot use and no-one is helping me any further. I see this as either fraud or a scam for extracting payment from me for a service not rendered and not assisting to get it rectified. I am not the first complainant, there was a similar complaint as recent as September on this same forum. I do want the contract, it is a good deal so I want this fixed immediately by giving me a new line that works as well as confirmation that the data supplied (which is paid for) will not disappear at month end as I was not given the means to use it.

I bought a Cell C Summit for R999 on 22 August 2017 from Cell C at Balfour Mall in Jhb. It was supposed to come with 1GB of data per month for 12 months but it was not activated. I contacted customer care and they referred me to the store I bought the phone from as there was nothing they could do to assist. I went back to the store and the consultant admitted she forgot to tell me to load R50 airtime to activate the promotion. This did not help. It is three months later and still no data despite numerous trips to the store. I went back again today and was informed that there is nothing the store can do. They referred me to customer care and advised me to go the head office after I refused to accept them saying that it is my loss. This is extremely unfair to me as a customer because I was not given the correct information from the onset and I do not have the time to go back and forth to resolve this issue. I have nothing positive to say about this company. This is the second time I have encountered issues with their promotions. The first time they opened up three contracts on my name for a promotion with three devices and even after fixing their mess I was handed over to a debt collection agency for not paying on the other contract that was erroneously opened for me. Customer service is horrific! I admit that the consultant who greeted me when I walked into the store was friendly initially but her and the manager were both rude and not helpful once they discovered I had an issue. They made it seem like I misunderstood the deal and once they saw it for themselves they were shocked. The consultant apologised for doubting me, but the manager just carried on fiddling with the computer and then disappeared into the back again. The other consultant was playing loud music when I walked in until the consultant who assisted me told him to put it off. He did not look up from his phone once in the 30 minutes I spent in the store and had a terrible attitude towards the other customer he started assisting as I was leaving.

good morning,

Cell C has handed my name and account over to a debt collector.
for a payment they insist they have not received via debit order but it was deposited into their account. i showed their Debt collector agent Yolanda Manuel the proof of the deposit, instead she continues to tell me about the debit order that did not go through and the outstanding amount is R551.20, the deposit amount is R552. why are the dots not connecting,

cell c has handed me over and affected my credit record falsely.

My Cell C number was ported over to MTN without my knowledge. I had to spend a day trying to reverse the port which was successful but I had data on my SIM which I need. I already wrote on hello Peter I was promised it will be sorted but nothing has happened. I even called the call center and they told I have to wait 48 hours for it to be sorted. I was told by an agent that as prepaid customers we are not important and that our numbers can be moved as pleased because we are just prepaid. Which happened in this case and I lost my data because of negligence from CELL C. I'm still waiting for issue to be solved. Honestly Cell C is simply pathetic and I'm not happy with this service at all. I used my number to work and these already have created fraud with my number. I want my data back.

Glocell, please see below... Please can someone assist me, there is a problem somewhere, I need someone to call me

Dear glocell 2017/11/21 cell number [protected]

I make reference to this email sent 5 days ago that no one has replied to. You claim that my account is almost r6000 in arrears, and again you have threatened to cut me off. How can you send me screen shots of my so called short palings, you have not sent me any invoices, to show me what exactly I haven't paid, and you do not send me a response to let me understand what exactly I haven't paid. Where are the invoices to show exactly what the shortfalls are. Why have you not called me to tell me I have short paid, normally I would be cut off immediately. Please send me your managing directors details so I can resolve this, or allow me to work through this with you, this is crazy, i've been a contract customer for years, closely, this service is disgusting, help me, [protected] james
Hi this makes no sense to me, could I please come through and see someone on monday to resolve this

Guys, please can you explain what all these payment reversals are. This makes no sense to me. My debit order should of been stopped before you guys even took over. Im also shocked you would carry on billing me for over a year without telling me. I haven't used that account in 2 years. How is it possible though that you cut me off the minute im late on a payment, and then im turned back on after ive paid by transfer, but now you claim I owe you r7000. Ill be sending you every payment we have made since you have taken over, please look at this is detail, ill be sending it this evening

Glocell, you have just cut me off! This is crazy, ive never had such disgusting revolting service from any service provider in south africa... You can't give me detail about what I owe you this money for, yet you have just cut me off... I am going to every newspaper, and social media platform to tell this entire country what disgusting service I have received,... I have been a contract customer for years, and you can't tell me what these reversals are for... This is disgusting... Turn me back on now

Good day, I am writing this with the much disappointment and regret, I am being with cell c for 9 years, and this is the first time I have had this problem, I have a contact with cell c, and I have being behind payment for a few month's, due to financial issues, however my cell c line was permanently deactivated recently, when I called cell c regarding this, the consultant from the legal department, told me if I pay of my full balance and settle my account, my line will be reactivated, I managed to someone get the money through a loan and pay it of, only to call cell c back and finding out once my line is permanently deactivated, I cannot use it ever again, and that the consultant that had told me it will reactivated, only did so I made the payment, this is terrible, and really sad that people get ripped of with lies from cell c, if my line is not going to be active again, I am going to take this up and sue cell c, I have all the calls recorded, each consultant I have spoken to, the times and airtime I also wasted on consultants that just speak lies, please contact me on [protected]@gmail.com as soon as possible, and let me know what's happening, as I am about to take this matter further up, disgusting service and lies from cell c, I need my number to be activated as I have had it for 9 years, I am sure that there is something that can be done, if nothing can be done, then please be prepared for legal action, being in the papers, and letting people know what a horrible network cell c, really is, thanks

I had two contracts with Cell C, one of the two contracts was expiring in July. I sent cell c an email to terminate the contract that was ending this year, which I was not sure which one it was and I was specific about that . I received an email back to say the contract would stop and the last bill would be in June 2017. I received an sms a few days later, and I was told my contract was ending in July and I should contact cell c to cancel that contract. I sent an email, and received one back to say my request has been processed and my contract will end in July 2017. So now apparently somebody at cell c did not bother to check the first time around which contract it was that was ending this year, and now I am liable for cancellation fee of R2700. I called cell c to get a settlement amount because I was told that they know nothing about the R2700 and the settlement amount should be R993 and R139 for both numbers which I couldn't understand as one of my contracts ended in July 2017. I paid those two amounts and now I am getting calls that I owe the R1700 and each and every time I speak to someone trying to resolve the problem, I am told they know nothing about such an amount and I should pay one last amount and that would be the end of it with cell c! Now I am getting phone calls and sms's saying i owe them and i have to each and every time explain the mistakes of cell c employees! why do i now have to take accountability for your employees' foolishness, why cant somebody come up with a resolution that we can all agree to? why am i being treated as though i do not know what i am talking about because of your bloody mistakes!? i am sick and tired of having to go through all of this with cell c! you people need to fix this mistake, come to me when you have an agreement i can also agree to or we will have to take matters further! I WILL ADVISE WHOEVER IS READING THIS, NEVER TO TAKE CELL C CONTRACTS! you people just care about taking people's monies and do not care about the after sales well-being of your customers!

Good Day

1. I have had a data contract with Cell C since 2014.
2. I do not receive any statements. This has previously not been an issue as
the amounts that I get debited were constant and as per the contract that
I signed. I paid R205 per month.
3. 2 months ago I was approached to upgrade my contract and receive
40GB for R299 per month. This was a telephonic transaction
4. It was never explained to me that this was an open line. My previous line
was never an open line and I thought I was receiving a similar product
offering, just with a little bit more data (which I was to pay R299 for)
5. To my surprise, I was billed R949 at the end of September, and R799 for
October. I expected to be paying a consistent R299 per month.
6.I lodged a complaint on the above and was given the following reference
number: [protected].
7. In my complaint I expressed my extreme dissatisfaction at being debited incorrectly. Furthermore I requested that the Audio recording of the day i was offered the contract be reviewed. I further indicated that I would be instructing my bank to reverse the debit order which I believe to be erroneous.
8. I successfully managed to reverse the Debit Order and communicated this Cell C
9. On 13th November 2017 I received a call from Cell C (represented by Lorrancia) indicating that money would be credited to my Cell C account. This was after the recording had been listened to.
10. We then agreed with Lorrancia that they arrange to debit R299 x 2, which is the correct amount that I believe I owe Cell C.
11. On 14th November, Cell C proceeded to debit an amount of R1748.34.
12. Again I have written to Cell C requesting an explanation on the incorrect debiting of my account.

My Issue with Cell C is the following:
- The contract that I was signed up for was not properly explained to me
- The lack of correct explanation led to incorrect billing, which in turn led to the dispute

Cell C's version of the resolution does not involve correcting the previously incorrect debit orders. They rather want to correct the mistake going forward. This is absolutely unacceptable to me. I wish for Cell C to correctly bill me R299 per month as agreed because I never agreed to having an Open data line.

Regards

Moleboheng Mahasa

I have called CellC customer care more than 3 times to sort a recurring billing issue. The lack of professional conduct from the personel is beyond me, plus the amount of times one has called is unacceptable. The inconvenience that this has caused is really unacceptable. Cell C has really cost me (having to call from abroad) to sort my family lines and the lack of feedback is beyond me. Please train your teams to excercise empathy when dealing with your customers.