Cell C
Reviews and Complaints

I purchased the citrus sensation 10.1 inch tablet at Edgars La Lucia Mall on Monday 30th April 2018.
I actually reside in Gauteng but decided to purchase it while I was away for the long weekend. I realised after switching it on that it only has around 4Gig storage and not 8 Gig as it says on the packaging. I tried to download some apps and immediately it started getting low on space. I then purchased a Sandisk 32 Gig SD card so that I could download more apps and I was unable to save anything to the SD card, not sure why.
Please can someone help me with this whole situation as I am unhappy with the purchase of the tablet at this point.

This morning I went to Cell C Carlton Centre for my phone repair. The trading hours written 09H00-17H00 Mon - Fri, but the consultants never opened the shop at 09H00 till I harshly knocked at the door. The Consultant said she cannot repair the phone because there is no sim card. I told her I can do sim swap and she asked me to produce proof of residence. JUST FOR SIM SWAP!

She said to the foreigner who went for sim swap "COME SIT MY FRIEND YOU ARE A VIP AND UNIQUE"
I STRONGLY DO NOT RECOMMEND THAT CELL C SHOP!

I had a contact with cell c but was in able to pay on time.I settled the balance later and was given a paid up letter, but up to today the account still shows on my credit report as unpaid. I would like the account to be removed or atleast get an explanation why is it still there and for how long it will stay there.my name is Refilwe Beatrice Mosala

22/03/2018:
Phone was booked in for repairs at Shop F83 Galleria Mall, Cnr Moss & Kolnick Drive, Kwazulu-Natal, 4126. Job card no: KNAMA246276.

29/03/2018 @ 13:28pm:
Quotation was received for excess fee payable of R1, 250.00 from Nokwethemba ([protected]@wwas.co.za)

14/04/2018 @ 08:50am:
Proof of payment was sent to [protected]@wwas.co.za for excess fee paid of R1, 250.00.

17/04/2018 @ 08:28am:
Go ahead for repairs was given by Fikile Edith Mbeye ([protected]@wwas.co.za).

18/04/2018 @ 10:00am:
I received an sms confirming that my payment has been received and my device queued for repairs at Cell C Repair Centre.

20/04/2018:
I contacted Cell C Repair Department to confirm that the phone should not be sent back to Kwazulu-Natal address and should be sent to my address at 03 Madeliefie St, Riamarpark, Bronkhorstspruit, 1020. Cell C confirmed that it can only be sent back to another store as it was collected from a store so I contacted Cell C Highveld Mall in Witbank and arranged collection at their stote after arranging this with Cell C Repair Department first. The shop assistant at Cell C Highveld Mall also called Cell C Repair Department and confirned delivery at Highveld Mall.

21/04/2018 @ 11:43:
Copy of the job card and my ID was e-mailed to Cell C Highveld Mall ([protected]@cellc.co.za) to confirm delivery again.

23/04/2018 @ 15:51pm:
I received an sms confirming that my device has been dispatched from Cell C Repair Centre. I immediately contacted Cell C Repair Centre to confirm the delivery address and they once again had the Kwazulu-Natal address for delivery but there was a note visable stating the phone must be sent to Highveld Mall in Witbank. So the consultant confirmed that the phone will be sent to Highveld Mall and not the Kwazulu-Natal address.

26/04/2018 @ 10:19am:
I contacted Cell C Highveld Mall to find out if they have received my device already but they confirmed that they have not received the device yet.

26/04/2018 @ 10:40am:
I contacted Cell C Repair Centre regarding the phone that have not yet been delivered and they confirmed that the device was already delivered on 24/04/2018 at Shop F83 Galleria Mall, Cnr Moss & Kolnick Drive, Kwazulu-Natal, 4126.

How is this possible to make this mistake after I made numerous calls to Cell C Repair Centre confirming that the phone must be sent to Cell C Highveld Mall in Witbank?

This is not acceptable I am very sorry!

I arranged that the phone will be collected at Cell C Highveld Mall today and now it can not be done because the repair centre did not do their job correctly not even after I have made numerous calls (which they also record for record purposes buy the way) confirming the change of delivery address.

I am not happy at all with Cell C's poor customer service and I do not accept the fact that I just have to accept that I will only be able to collect the phone within the course of next week according to your consultants!

I will not wait any longer for my device and I insist on collecting my device at Cell C Highveld Mall on Saturday 28/04/2018.

This is not my problem and I did try to prevent this from happening and still your repair department failed after the correct information was provided to them before the device was even dispatched to the couriers.

I lost my phone and C surance is busy processing my claim

1. C-surance once asked me to call customer service to request for a beam report. when I called customer service they said they have no idea what I am requesting

2. they also asked me to request for subscriber agreement, customer service said they do not know what is that

in the process, when I call 084135 it takes me straight to accounts
some said I should call 084145
I never got to the right department, I have been transferred from one call to another without getting any help

I believe C-surance is part of cell c, please train your your staff to ask for the correct information and use the terms that everyone knows to avoid to be transferred the whole day

this is the 3rd week waiting for my claim to be processed, and I am without the phone - it is frustrating!

one last thing, when I call and they have to transfer me to the other department, the line get cut off along the that process and to think of the time I have been holding and still going to hold again when I call back

I am so angry right now

please train your stuff to talk the same language asomblif tuu!

I done 2 upgrades simultaneously. RAM couriers delivers one upgrade. Says the other is still at the warehouse. And they will deliver the next day.
I wait 3 days and call Cell C... only to be told that the other upgrade was returned back to Cell C in JHB after 3 failed delivery attempts by RAM.
How can the deliveries have failed if one was successfully delivered to me.
Who's fooling who here.
Then I speak to Vusi in the delivery department at Cell C who has no Telephone manners and telling me, the customer, that I should not speak over him - but he is the one that keeps repeating himself and then eventually transferred me without saying anything. He is one of the many disgraces Cell C has working as Customer Service Reps.
I want the other upgrade delivered ASAP or I stop payments at the bank and Cell C can fight me with lawyers nd whoever else for their money.

I have receive a call from cell C consultant selling cell phone contracts on my Vodacom number [protected] offering me 2 cell phone and I have never agree to it. But surprisely in few day a courier guy call me to come and collect delivery. when I got there I find 2 cell phone from Cell c without my Authority and I tell courier to take the phone back to cell C but they refuse. I when to Cell c store close to me, they said the cannot help me I have to speak to call centre . I call them and they promise me that they will come take the phone within 2 day they never even bother to call me and I keep on calling them. after a month is where the courier come fetch the phone. now they close my phone saying I am owing them for something that I never agree to. I don't want any service from Cell c I am not happy with poor service I receive. Please remove my cell phone number from port system, I need to stay with Vodacom .and I will take legal Action against you I don't owe you anything .Thank you Mr MJ Moremi

What a useless incompetent bunch of idiots are employed at Cell C, I have overpaid my contract and received a call for an upgrade a few months ago, I had queried my overpaid account during this call and requested a refund. I followed up on the 3rd of April with a call being placed to Cell C, I spoke to an agent who referred my query to the Line Manager who promised to log my call and provide a reference number, I called again and was put through to another agent I was told that my query was not logged as there was no reference number, I then requested to speak to a Senior Manager, I spoke to three different Managers one of them requesting a Bank statement to confirm that payments were made by the specific account in question (is this really necessary or just another time delaying tactic after all you received my payments from this account all the time) I adhered to the request even though I was on Holiday with lots of inconvenience because of this request and yet to date they could not resolve my query. I'm so tired of making these calls and explaining the same thing over and over again. I recently received calls from another Manager who acted on my query but lied to me that my money would be refunded yesterday. I called again this morning and vented my frustration and was told that this manager was on leave yet he called back later in the day, again no refund reflects in my account. Because of the promise made to me I requested a proof of payment today. The Manager sent me a system generate statement confirming that my refund is in the queue for payment, what an incompetent Manager he is, after explaining the entire scenario to him I was of the view he would act diligently and expedite my refund with money being transferred into my account and not by means of a system generated statement. I would like Cell C to refund my overpaid funds with interest and cover the costs of all the calls I have placed to them since last week reason being my query stems back from the date of the upgrade call a few months ago, I followed up on the 3rd of April and to date their 3 to 7 day SLA has not been honoured to their loyal customer.

To the CEO and the Executive Management Team, I guess you sit on your butts enjoying your coffee and meetings while your Business profits from unethical practices by your staff and the shoddy services you render, you are clueless about the Poor Service your incompetent staff render to Patrons who pay in advance and support your Business. In my honest opinion your staff reflects a true description of incompetence at its best and deserves to be employed probably in informal trade rather than customer services. South Africans don't need shoddy services like yours. If you are serious about doing Business in the New South Africa catch a wake up and fix your problems as there is no space in Customer Services for idiots like your staff. My perception about your Brand is at its lowest, I will never do Business with Cell C again and please refund my overpaid amount with interest as well as the costs associated with the numerous calls placed to your Customer Care Line or else I will lay charges of theft against your company and publish this in the Media. I'm not afraid of doing so!

I've been trying to pay my account the entire day and no one has been able to assist me, it's ridiculous. I'm with Standard Bank and I'm trying to make an EFT.
These are my otions when i type in Nedbank:
Nedbank Incorp. FBC, Nedbank Lesotho Limited, Nedbank Limited, Nedbank Ltd Incorp. PEP Bank, Nedbank Namibia and Swaziland is obviously not an option.
So I select Nedbank Limited, but when I do that, this automatically appears in the branch section; [protected] - all branches and there is nothing I can do about it. It won't let me search for or type in a branch. Corporate client services as a branch does not exist. Cell C as a branch does not exist.
I refuse to have to keep going into Nedbank to make these payments any further, nobody has the time for that. Therefore I refuse to pay my account for cellphone number [protected] until you have sorted out this matter.

Hi, I am absolutely at the breaking point here with cellc, I do still have 3 contracts with them which i will pay off and cancel, due to their lack of knowledge with a simple problem.. i had a phone number [protected]) which I used for the last 18+ years of my life, it is a mtn which I ported to cellc, some time ago, last month my phone was stolen ( March 7th 2018). When I visited the cellc store to make a new sim, I was told the number is registered to a person born in 1951, I am born in 1983 . How is this possible? When I have had the the phone number ever since high school.. I contacted the call centre, they asked me for.a security check, to which I'm not sure of the last numbers I dialled it's normal to forget, the phone I was using was a dual SIM card, on SIM 1 I had a contract card and SIM 2 was my number in question (083 number) .I used to make calls using my contract card and mostly receive calls using my number (083). This number is linked to my bank and all the accounts I have. It even used to be on contract with cellc, and after the contract ended i went to payg, yet they cannot help.. I asked the call centre agent, who's name is rosemary if i had to obtain a affidavit from the police station together with records from my bank showing this number has been my number all the time. She said there's nothing she can do. If i fail the security check it's almost cause.. I would like someone from higher authority to please assist.. I need that number back.. as it was stolen from me.. it belongs to me.. what else do u guys need to consider the fact that I would not go this far to get something if it didn't mean so much to me.. u can contact me on [protected]. Thanks.

I purchased data on Cell C's website on 6 Feb 2018, and paid using my card through Payfast.
The data never arrived, I contacted cell C, and was told to wait 24 hours. I contacted them after that, the service agent confirmed that no data had been sent to my wifi number of [protected]. they said I should contact Payfast for a refund.
Payfast, after sending proof to them, confirmed that Cell C had already been paid.
I sent this proof to sell c, and the incompetent agents kept sending me a reply to deal with Payfast, obviously not reading the email properly.
It is now over 3 months later and it is still not resolved. I do not have a refund or the data. or anyone competent giving me a solution. EXTREMELY frustrated.

I initially signed a cell phone contract with cell c (24 mths).I then decided to cancel the contract in the 18th month.After making enquiries I was advised to pay the sum of R1324-75 for such cancellation which was done in march 2018.
I thereafter received a statement for the amount of R 1162-06 stating cancellation fee.
At no time was I advised that a cancellation fee is involved.
If I had been advised I would have waited the full term.
I contacted the call centre on 9/04/2018 and I was told that the fees apply.
I
humbly make a request for the fees to be waived. Cell number [protected]

Chandre Billings

11:59 AM (21 hours ago)

to Bistone, Maurice, me

Good Day

Hope you are doing well

Miss Jade Shanker called in today as she was promised on the 7 april 2018 that she will get a call back concerning her complaint on her data validation case. Customer as been calling in as no one contacted her back ever since she logged the complaint and she has been calling in to do follow ups on her on cases that was created and she was advised that she will be contacted after 2 working days and its been more than the time she was advised on.

Customer is unhappy with the way the case is being handle as there is no information on the case for us at the customer desk to provide customer with. There are to cases logged for one complaint but still no one got back to the customer even after 3 working days.

Miss Jade Shanker would like you to call her tomorrow morning before 9:00am with information on her cases that she logged, if not the complaint will be escalated further

nb:customer requested to be added on the email as no one contacted her back so that she may have proof that we emailed you to call her back.

Customers information:

Jade Shanker

[protected]

jade. [protected]@gmail.com

Kind Regards

Chandre

Chandre Billings
Merchants Level 1
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf

Still no feedback, I mean this is absolutely ridiculous, I have called everyday since the 3.04 and still nothing.

Very unsatisfied and disappointed with the service, I know for a fact it does take to long for a call recording to be pulled out and dealt with.

The power is not in our hands but in the hands of incompetent and uncaring staff at cell c. My contract ended in Dec 2017. I canceled the contract with consultant Sibongile on 3 Jan 2018. As my account was still being debited I called the cancelation department on 12 March where a very unhelpful and rude Sadne Simaru (Ref:[protected]) assured me that she would do an immediate cancelation of the contract. Her very self important manager Elon Govender was supposed to call me back - no cancelation, no call. I went to the Cell C branch at the Glen on 6 April and established my contract was still not canceled! I called the cancelation department from the branch (Ref:[protected]) and spoke to the only customer centric person I have encountered at Cell C - Tshepiso Mojapelo, who only had the authority to do a 30 day cancelation notice - 4months after I have given notice!?! His manager, Kriaan Naidoo, with mandate to do an immediate cancelation was supposed to call me - to date no cancelation, no call from management who are too important to care about client needs! Useless service provider! [protected]@gmail.com

I've been struggling with connection issues since, ive upgraded! Not only is your accounts department rubbish but your pathetic attitude to assist a customer! I regret continuing with your network! Honestly hope your company will wake up or close down! How do you remain in business like this? Poor excuses for error occuring, laugable assistance!

I have been loyal to cellc for most of my life, sold cellc products out of stock in stores and even took out a cellc contract when I made a career change.
As per standard procedures I damaged my cell phone claimed from my insurance and waited the waiting period.
I have been waiting to date 11 months for a repaired / replaced handset. My contract has ended in January 2018 and I have been told by the store consultant that if I cancel my contract my insurance claim will be forfeited.
Please note that I have paid my access fee and was sent an email of different phones I can Select from I have chosen my device and called to confirm the device has been dispatched.
Yesterday on my follow I was been told otherwise that they are now going to repair the damaged device.
Please take immediate action on this as I have been patient enough now, if this does not get sorted today by the end of your business hours I will be taking legal actions against you.
I have all email documents from both the store and cell c insurance.

05/04/18 - [protected], called the call centre regarding an account query, spoke to RENE who is extremely unhelpful and has an attitude, I have proof that I have paid my account, she says send an email to accounts, has not given me an email address to email proof of payments to, refuse to listen to what I had to say or even try to help me in anyway, I finally asked to speak to someone in accounts and was cut off, currently still holding for the call centre to answer my call, it is now 45 mins, on hold...
By the way you can never get proper service, but choose the option " new contract or upgrade" call is answered within seconds, staff are sooooooooo friendly,

Good Day
Last year on the 24 November 2017, Black Friday, I was at the Cell c store in East Gate Mall.I ordered the phone on special deal (Apple iPhone SE 32GB-R199 per month contract) which was due to arrive Tuesday ( 28 November 2017) to which I agreed and signed up.I followed up with them on that day and then they said it is on the way and will come by the first week of December 2017.Again I followed up. I personally visited the branch many time, made phone calls regularly and even met the manager, but..nothing and up to date...nothing!no calls from them no alternative options...nothing!
I waited for this gift for so long.Cell c lied and did not fulfill their advertised promise.

My account was paid and proof sent to the agents. It was paid more than 2 weeks ago, I still have not received a paid up letter. I called 5 times a day and get no help. I hold on for 20 minutes in the hope of speaking to someone but the call then cuts off. I am spending the money yet they dont care. A transaction is in jeopardy. I need that letter.

I would like to bring this to your attention am really fed-up to c all you guys regarding the same issue the contact centre can't give me the sufficient details.

I borrowed your emergency airtime on the 02/04/2018 and immediately I bought WhatsApp bundles of R15 but I received an sms saying that the transaction can't be processed I should recharge and when I checked the balance I had R11 and some odds, I don't have data for WhatsApp.

Escalation has been done today and im scared to buy airtime coz I don't know what will happen and I have a family that I need to call. This is not the first time this is happening

Ref no: [protected]

Kindly assist regarding this