Cell C
Reviews and Complaints

I am utterly disgusted at the pathetic lies of the staff of cell c pietermaritzburg after taking a contract for wifi n being told that we would not be charged any excess rates as my wifi was capped only to find that cell c has deducted R7000.00 last month and R15 233.00 this month for data usuage!...i mean surely Our Consumer protection Act protects our rights of being well informed about a product before we go ahead and purchase it!

Good day, I was due for an upgrade now in May and I have done this via internet. The call centre called me and I spoke to Guy from the call centre on Friday, 04/05/2018 for a Nokia 6 PLUS Power bank, because it's their special now. He also said my my new repayment will be R319 included, 100 sms'e, 100 minutes and 100 data. So, yesterday, 08/05/2018 I got the phone but without the Power bank? so I called them and asked, a lady by the name of Gwen said the phone dont go with a Power bank anymore and I told her they need to come and get the phone because I dont want it anymore, I want the phone with the Power bank!
Why advertise it! I am very disappointed and I think to cancel my contract and rather go to Vodacom or MTN.
I ask Hello Peter for assistance, till today, no feedback. I called Tshepo @ the [protected]@Carnival last week on 08/05/2018, he promise to call me back on 10/05/2018 this is when they get new stock. Today is already the 16/05/2018 and still no call from Tshepo or Hello Peter or from Cell C itself. So what now? do I cancel my contract with Cell C that I have now for 8 yrs and go to another Cellphone company?
I wish that someone can just call me and tell me what is going on because I really want this Nokia 6 with the Power bank for the same price over 24 months.

I would just like to let you guys know about how disgusted I am in cell c due to the fact that I cancelled my contract on 29 june 2017 and yet it is on my name and I have been struggle to get paid up letters for months amd months, just shows how pathetic you guys are

I wouldn't recommend anyone to go to cell c, especially your cape gate branch, how hopeless, bad bad bad service I have recieved, quick to give you a account but takes forever to close your account

Disgusted in your service

Phone is block after sending mails with bank statements attached on the 12/04/2018, 10/05/2018 and today again no feed back. I requested a breakdown off payments to see where they get the amount from as I went through it their was 2 payments 1/06/2017 ans 31/07/2017 that was no allocated to my account. Try to contact you to sort it out but never the less the agents after explaining whats going on the say please hold and drop the call in your ear after holding for 10min plus happens 3 times today already. Will appreciated if some can resolve ASAP. Can't wait for my contract to end that I can cancel it and go to a company that is willing to help and assist.
Elizna Grobler - block no [protected]
you can contact me on [protected]

Can cell c remove this account on my profile, I closed this account with cell c and i dont know why its still on my profile.

date opened2014/09/04
installmentsr 0, 00
third party name -
account ownershipother
repayment frequency3
deferred payment date -
account number151586312
opening balancer 0,00
current balancer 0,00
type of paymentopen account without credit li
no of parties in joint account0
account sold to third partyno

I have a contract phone (j5) with glocell then I applied for an upgrade to a nokia 5, I was told that it has the same camera qualities as that of a j5 but that's not true, the pictures are dark even in daylight. I'm not happy with its camera qualities and I called customer service n I was practically told that they won't accept it i'm stuck with it and i'm gonna pay 2 years for something i'm not happy with... I wad sold a lie and now i'm expected to pay... Talk about daylight robbery. I'm very disappointed by your service

I walked into Cell C Tygervalley in Cape Town on 4 April 2018 to repair my cracked screen of my Huawei P Smart which I only have for 2 months. The lady who assist me wasn't very helpful as she was saying that I should take the phone to Wefix to repair. I told her that I have CSurance. She then let me complete the forms and say that CSurance will contact me. She did not give me any reference nr or copy of the documents. I went to the shop after 2 weeks to ask if they have any feedback from the insurance as I did not received any calls. The lady said that it is still early days and they will contact me later. On 2 May 2018 I called the shop in the morning to ask if they have any feedback, The lady, Zamonri - not sure if I spell the name correctly- say that she will check for me and call me back later. I called again at 13h00 to ask for Zamonri only to find that she is on lunch and will be back at 14H00. At 14H30 I call again when I ask to speak to Zamonri, the lady first ask who is speaking, when I say my name she said that Zamonri is on lunch. I could hear that she didn't want to speak to me in the background. I then speak to the Manager about my situation and he gave me the nr of CSurance( [protected]) and reference nr WPBEL249493. When I called CSurance they said that they have no claim under my name. I then go into the shop on 3 May 2018 to Linley to get clarity. He then went to fetch my documents at the back of the store and made me a copy of the documents. He then submit the claim to CSurance and gave me the Ticket ID: 595226. It become evident that my claim was never logged as I never received a Ticket ID. When I called CSurance on 5 May they promised to send me an email with the quotation. Since today I have not receive any email. In have spent a lot of time over the phone to explain my situation to C surance. I am not more than a month without a phone for which I am paying every month. I am very unhappy on how my situation has been dealt with.

Horrible I'm so upset and unhappy I ported both my numbers to cell c from vodacom last month and ever since I ported in I had problems there' was a big delay in receiving SMSs of up to one hour now since 2 weeks ago I can't get any SMSs at all on both my numbers I call your technical call centre and tey just keep giveing me the same troubleshooting over and over and the more I tell me that it's not helping tey telling me to try again I did even call your port department yesterday and it was at no help I'm uesing my numbers for business and me not being able to receive SMS is makeing me lose business and this is very unacceptable I'm thinking about going to mTN instead because cell c is a horrible network no one can help me please sort this out or I'll port to a outer network my numbers are [protected] and [protected] I'm haveing this problem on both numbers please help I'm very unhappy

Ok brought 30 gigs data on internet banking for 365 days. I got sms to say my data will expire in 30 days I called cell c and the consultant on the first interaction tell me that I have to only purchase this option inside a cell c store. False and misleading customers. Then I called the second time and the consultant told mr to reverse the interaction at the bank the more i'm telling him I don't want my money I want data for 365 days instead of helping he started laughing disgusting service

3 months ago I went into cellc blue route mall requesting an account split and giving them all the information and documents they requested. They were suppose to change banking details and debit days on one of the accounts and shanay that was dealing with us said it will all be done bearing in mind that it takes a month for the change to go through. This happened in February. So in April everything should have changed instead they debited the incorrect accounts on the incorrect debit dates which caused the debit order not to go through and bank charges to occur. On the 16 of April I called into cellc customer care and asked them why the instruction that I gave to the consultant wasn't done. They said that the only change that was done was the debit order date. Which is incorrect. I then Called into the branch and spoke to the same lady that dealt with us and she said that she will fix everything. Still nothing was done. On the 5 May we went back to cellc blue route mall and spoke to the same lady(luckily the same lady was there as they change consultants all the time). We spoke to her again and was very unhelpful and had an attitude. It's taking them 3 months to fulfill a simply request and the thing that upsets me the most is that the so called manager(shanay) doesn't not want to take accountability for messing up. She did not follow up to check that everything was corrected or her instruction to who ever wasn't clear enough. Now my account is one month behind not knowing what is going to happen this month. If there are anymore bank charges that occurs on my accounts, I will be holding cellc blue route mall accountable. Very upset client.

Hi
I was at cell c stores in LA Lucia durban, and No one helped me, I am a Telkom customer but was gona change my contract over to cell c at the end of this month, I even asked another guy for help but he told me I don't work at this store I'm here only to fetch stock and go to cornubia, which is understandable but his approach to the situation was not in order.i just think that maybe yourl should employ more staff as I am a businessman and I will never treat my customers the way you guys do...

Good day,

I am so frustrated now that I can just about climb the walls! You see I have the absolute misfortune of being a GloCell client after my CellC contract was migrated from Autopage.
My contract expires on the 15th of June 2018 and I have therefore been hounded by call agents from GloCell regularly in a bid to have my contract upgraded. This is all fine and well, except that I am being offered a Samsung phone with a measly 16G memory and that is it, no options no choices nothing.
You see it appears that GloCell has in there infinite wisdom decreed that I only qualify for a contract of R350 or R400 per month, and make no mistake that is the company's right provided they can at least advise me what this decision is based on (that is to say if I understand the treating client's fairly and national credit act legislation correctly) however it appears that all and sundry at this company must be clairvoyant as not a single person has even so much as asked me what I earn let alone for proof of my income.
Nevertheless I then decide that as I cannot keep banging my head against a brick wall trying to get them to re-evaluate or give me a viable option and request to give notice on my contract to close it and make arrangements to have the R3800 credit on my account refunded to me…

And here is where I completely lost my cool, because it appears that it is company policy for GloCell to steal from their clients without a qualm. You see they have decided that I will forfeit the credit amount when I close the contract, and when I asked how in the world this could possibly be fair I was told it is in the terms and conditions and she could send them to me to confirm. I am not sure which terms and conditions these are as I have never been offered any terms and conditions in my tenure with this company and I really do not understand how blatant theft actually lands in any so called terms and conditions at all in the first place. It certainly does not bode well for the company's ethics if they have to right stealing from their clients into their official terms and conditions to cover them in an event of their need for dishonesty!

I asked for a contact number of person to speak to make my displeasure known and to have an option to lodge a formal complaint or dispute about this decision but the lady refused to give me either and suggested that I send yet another email to the customer support email address. As if that will be of any use! I have send 3 previous mails about my upgrade and nobody has so much as lifted a finger to even reply to my mail with a " get lost"!

I am therefore sending this email in the vain hope that somebody will decide to at least read it and perhaps have a shred of pride in the organisation they represent to give me a chance to discuss the matter with a mandated official who could give me a sensible resolution to my problem, before I take the matter to social media and if needs be a court to get restitution.
Charlene van der Merwe

I filled R100 airtime yesterday and within the past 24 hours- I have been receiving sms subscription notifications- something I never approved or requested! only to see my airtime balance being R0.00. This is unacceptable! especially when the Airtime i purchased was needed! I am extremely angry. The networks should automatically block such subscriptions before it takes airtime- unless its requested by the owner.

Had it been an emergency situation whereby I had to call my ICE contact I would not gotten through to them only because this company robbed me of my airtime! PISSED OFF!

No company should be allowed to have access to contact numbers unless provided by the owner of the number! This should be illegal! millions of people are being scammed and robbed this way! it is appalling!

I purchased the citrus sensation 10.1 inch tablet at Edgars La Lucia Mall on Monday 30th April 2018.
I actually reside in Gauteng but decided to purchase it while I was away for the long weekend. I realised after switching it on that it only has around 4Gig storage and not 8 Gig as it says on the packaging. I tried to download some apps and immediately it started getting low on space. I then purchased a Sandisk 32 Gig SD card so that I could download more apps and I was unable to save anything to the SD card, not sure why.
Please can someone help me with this whole situation as I am unhappy with the purchase of the tablet at this point.

This morning I went to Cell C Carlton Centre for my phone repair. The trading hours written 09H00-17H00 Mon - Fri, but the consultants never opened the shop at 09H00 till I harshly knocked at the door. The Consultant said she cannot repair the phone because there is no sim card. I told her I can do sim swap and she asked me to produce proof of residence. JUST FOR SIM SWAP!

She said to the foreigner who went for sim swap "COME SIT MY FRIEND YOU ARE A VIP AND UNIQUE"
I STRONGLY DO NOT RECOMMEND THAT CELL C SHOP!

I had a contact with cell c but was in able to pay on time.I settled the balance later and was given a paid up letter, but up to today the account still shows on my credit report as unpaid. I would like the account to be removed or atleast get an explanation why is it still there and for how long it will stay there.my name is Refilwe Beatrice Mosala

22/03/2018:
Phone was booked in for repairs at Shop F83 Galleria Mall, Cnr Moss & Kolnick Drive, Kwazulu-Natal, 4126. Job card no: KNAMA246276.

29/03/2018 @ 13:28pm:
Quotation was received for excess fee payable of R1, 250.00 from Nokwethemba ([protected]@wwas.co.za)

14/04/2018 @ 08:50am:
Proof of payment was sent to [protected]@wwas.co.za for excess fee paid of R1, 250.00.

17/04/2018 @ 08:28am:
Go ahead for repairs was given by Fikile Edith Mbeye ([protected]@wwas.co.za).

18/04/2018 @ 10:00am:
I received an sms confirming that my payment has been received and my device queued for repairs at Cell C Repair Centre.

20/04/2018:
I contacted Cell C Repair Department to confirm that the phone should not be sent back to Kwazulu-Natal address and should be sent to my address at 03 Madeliefie St, Riamarpark, Bronkhorstspruit, 1020. Cell C confirmed that it can only be sent back to another store as it was collected from a store so I contacted Cell C Highveld Mall in Witbank and arranged collection at their stote after arranging this with Cell C Repair Department first. The shop assistant at Cell C Highveld Mall also called Cell C Repair Department and confirned delivery at Highveld Mall.

21/04/2018 @ 11:43:
Copy of the job card and my ID was e-mailed to Cell C Highveld Mall ([protected]@cellc.co.za) to confirm delivery again.

23/04/2018 @ 15:51pm:
I received an sms confirming that my device has been dispatched from Cell C Repair Centre. I immediately contacted Cell C Repair Centre to confirm the delivery address and they once again had the Kwazulu-Natal address for delivery but there was a note visable stating the phone must be sent to Highveld Mall in Witbank. So the consultant confirmed that the phone will be sent to Highveld Mall and not the Kwazulu-Natal address.

26/04/2018 @ 10:19am:
I contacted Cell C Highveld Mall to find out if they have received my device already but they confirmed that they have not received the device yet.

26/04/2018 @ 10:40am:
I contacted Cell C Repair Centre regarding the phone that have not yet been delivered and they confirmed that the device was already delivered on 24/04/2018 at Shop F83 Galleria Mall, Cnr Moss & Kolnick Drive, Kwazulu-Natal, 4126.

How is this possible to make this mistake after I made numerous calls to Cell C Repair Centre confirming that the phone must be sent to Cell C Highveld Mall in Witbank?

This is not acceptable I am very sorry!

I arranged that the phone will be collected at Cell C Highveld Mall today and now it can not be done because the repair centre did not do their job correctly not even after I have made numerous calls (which they also record for record purposes buy the way) confirming the change of delivery address.

I am not happy at all with Cell C's poor customer service and I do not accept the fact that I just have to accept that I will only be able to collect the phone within the course of next week according to your consultants!

I will not wait any longer for my device and I insist on collecting my device at Cell C Highveld Mall on Saturday 28/04/2018.

This is not my problem and I did try to prevent this from happening and still your repair department failed after the correct information was provided to them before the device was even dispatched to the couriers.

I lost my phone and C surance is busy processing my claim

1. C-surance once asked me to call customer service to request for a beam report. when I called customer service they said they have no idea what I am requesting

2. they also asked me to request for subscriber agreement, customer service said they do not know what is that

in the process, when I call 084135 it takes me straight to accounts
some said I should call 084145
I never got to the right department, I have been transferred from one call to another without getting any help

I believe C-surance is part of cell c, please train your your staff to ask for the correct information and use the terms that everyone knows to avoid to be transferred the whole day

this is the 3rd week waiting for my claim to be processed, and I am without the phone - it is frustrating!

one last thing, when I call and they have to transfer me to the other department, the line get cut off along the that process and to think of the time I have been holding and still going to hold again when I call back

I am so angry right now

please train your stuff to talk the same language asomblif tuu!

I done 2 upgrades simultaneously. RAM couriers delivers one upgrade. Says the other is still at the warehouse. And they will deliver the next day.
I wait 3 days and call Cell C... only to be told that the other upgrade was returned back to Cell C in JHB after 3 failed delivery attempts by RAM.
How can the deliveries have failed if one was successfully delivered to me.
Who's fooling who here.
Then I speak to Vusi in the delivery department at Cell C who has no Telephone manners and telling me, the customer, that I should not speak over him - but he is the one that keeps repeating himself and then eventually transferred me without saying anything. He is one of the many disgraces Cell C has working as Customer Service Reps.
I want the other upgrade delivered ASAP or I stop payments at the bank and Cell C can fight me with lawyers nd whoever else for their money.

I have receive a call from cell C consultant selling cell phone contracts on my Vodacom number [protected] offering me 2 cell phone and I have never agree to it. But surprisely in few day a courier guy call me to come and collect delivery. when I got there I find 2 cell phone from Cell c without my Authority and I tell courier to take the phone back to cell C but they refuse. I when to Cell c store close to me, they said the cannot help me I have to speak to call centre . I call them and they promise me that they will come take the phone within 2 day they never even bother to call me and I keep on calling them. after a month is where the courier come fetch the phone. now they close my phone saying I am owing them for something that I never agree to. I don't want any service from Cell c I am not happy with poor service I receive. Please remove my cell phone number from port system, I need to stay with Vodacom .and I will take legal Action against you I don't owe you anything .Thank you Mr MJ Moremi