Cell C
Reviews and Complaints

I am very disappointed in the service I received at the Cell C Store @ The Bridge.
I have been given a Nokia 8 and wanted to put new SIM card into phone.
I was informed that I cannot do that at the Cell C store because I went through Glo-cell. Thursday 24 May
They have no office in Port Elizabeth and no contact email or phone number (that ever gets answered
I find it difficult to believe that I cannot get a new SIM with a Cell C number @ a Cell C store.
I would like to cancel my contract (with no penalty) and move to Vodacom because my sister has a contract for 2 phones there and because of the atrocious service I have endured since Glocell took over Autopage/Alcatech/ Cell C.
I would like to retain my number because I have been with cell c for many years but I cannot continue a contract that has no service provider in Port Elizabeth.
My contract ends 21st November 2018
In addition we received upgrade phones Samsung J1 which is by far the worst phone I have ever used and have been unable to contact anyone to help.
The customer service email address does not exist and the number and email Ndimphiwe. [protected]@Glocell.co.za +27 10 786 0254I was given to call does not exist.
Please advise.

I would like to know why I need to pay for my repair to my S6 ref ECPOR261800? Also would like to see the page I "signed" saying it was damaged/scratched etc. As this scratching etc was the reason I was told they will not repair it. And even if there was scratches or damage why do I need to pay when that isn't even the reason it isn't working. Unless u can prove that. Which I doubt repair centre can. So this also means that no one will ever be able to these repair as most ppl have those damages.

Hi

At least twice a week I receive a call, either on my work phone number, or my cell number from Cell C. Despite constantly requesting that I get removed from the Cell C calls lists permanently, this has still not happened. Today when I asked to speak to someone more senior, they hung up on me.

I would like to know what else I can do to get these people to leave me alone?

I have upgraded all my contracts to the Citrus tablets that was on offer. Currently all 3 tablets are lying in drawers as I cannot use it. It freezes randomly and then starts vibrating and does not stop. I have done 3 factory resets and looses all information on it. I took one for my daughter as well as she is currently at university and needed it to store her work, but had to buy a laptop instead.

My contract numbers are [protected], [protected] and [protected] that these tablets are upgraded on.
I cannot cancel the contracts as it is too new.

Is there any solution?

HC Mc Keever

We handed in my Hurricane Blast for repairs at Ackermans on the 9th May 2018. We were informed by Cell C repairs department that our warranty has expired. My tax invoice indicate that I have a 24 month manufacturer warranty. I purchased the tablet on the 12th April 2017. The Cell C repair department said that I must take this up with Ackermans because they only have a 12 month warranty.

We decided to switch over from one fibre service provider to CellC Fibre. It took more than 2 months to change over the configuration after we signed the contract. And when that was sorted out, we were billed for a month we didn't even have service yet. We were also promised one month free and we didn't get that. So now both ladies we had contact with just disappeared. I can't get hold of either one, the numbers don't exist anymore.
I can't get hold of anyone that can help me and everyone that sent a mail is just not replying.

A consultant at Cell C South Africa with a name Simphiwe is pathetic to say the least. On the 20/05/2018 at about 11 h 37. I spoke to him requesting him to load data on my account Cell No. [protected] . Simphiwe was so irritated with me when i was trying to understand the process, nevertheless I continued asking questions since I wanted to understand more. He spoke to me as if he was speaking to some stupid old lady, I guess, because he saw my ID number and he could pick up that I am black, he immediately came to a conclusion that he is much better and clever than I am, hence I will never understand him but just accept what he is saying.
Amazingly when I started telling him how unhappy I am with his service he just kept quite without putting the phone down thus making sure that I do not rate his service, i also waited to rate the services in vain .

Since I did not get his name, I called back immediately and spoke to Silindile who gave me his name. I can tell Silindile was very professional.

Well, my desirable solution from this, is a call from Cell C. Management need to listen to the recording and send it to me as I am intending using if going forward should this not be resolved timely. I also need to find out at which stage did our conversation stopped recording.

I asked him for the reference number, he said its a date and time, that's all.
Well the date was 20/05/18 Time 11H37

Kind regards

Busisiwe Khuzwayo-Smith
Contact details
[protected]

I am utterly disgusted at the pathetic lies of the staff of cell c pietermaritzburg after taking a contract for wifi n being told that we would not be charged any excess rates as my wifi was capped only to find that cell c has deducted R7000.00 last month and R15 233.00 this month for data usuage!...i mean surely Our Consumer protection Act protects our rights of being well informed about a product before we go ahead and purchase it!

Good day, I was due for an upgrade now in May and I have done this via internet. The call centre called me and I spoke to Guy from the call centre on Friday, 04/05/2018 for a Nokia 6 PLUS Power bank, because it's their special now. He also said my my new repayment will be R319 included, 100 sms'e, 100 minutes and 100 data. So, yesterday, 08/05/2018 I got the phone but without the Power bank? so I called them and asked, a lady by the name of Gwen said the phone dont go with a Power bank anymore and I told her they need to come and get the phone because I dont want it anymore, I want the phone with the Power bank!
Why advertise it! I am very disappointed and I think to cancel my contract and rather go to Vodacom or MTN.
I ask Hello Peter for assistance, till today, no feedback. I called Tshepo @ the [protected]@Carnival last week on 08/05/2018, he promise to call me back on 10/05/2018 this is when they get new stock. Today is already the 16/05/2018 and still no call from Tshepo or Hello Peter or from Cell C itself. So what now? do I cancel my contract with Cell C that I have now for 8 yrs and go to another Cellphone company?
I wish that someone can just call me and tell me what is going on because I really want this Nokia 6 with the Power bank for the same price over 24 months.

I would just like to let you guys know about how disgusted I am in cell c due to the fact that I cancelled my contract on 29 june 2017 and yet it is on my name and I have been struggle to get paid up letters for months amd months, just shows how pathetic you guys are

I wouldn't recommend anyone to go to cell c, especially your cape gate branch, how hopeless, bad bad bad service I have recieved, quick to give you a account but takes forever to close your account

Disgusted in your service

Phone is block after sending mails with bank statements attached on the 12/04/2018, 10/05/2018 and today again no feed back. I requested a breakdown off payments to see where they get the amount from as I went through it their was 2 payments 1/06/2017 ans 31/07/2017 that was no allocated to my account. Try to contact you to sort it out but never the less the agents after explaining whats going on the say please hold and drop the call in your ear after holding for 10min plus happens 3 times today already. Will appreciated if some can resolve ASAP. Can't wait for my contract to end that I can cancel it and go to a company that is willing to help and assist.
Elizna Grobler - block no [protected]
you can contact me on [protected]

Can cell c remove this account on my profile, I closed this account with cell c and i dont know why its still on my profile.

date opened2014/09/04
installmentsr 0, 00
third party name -
account ownershipother
repayment frequency3
deferred payment date -
account number151586312
opening balancer 0,00
current balancer 0,00
type of paymentopen account without credit li
no of parties in joint account0
account sold to third partyno

I have a contract phone (j5) with glocell then I applied for an upgrade to a nokia 5, I was told that it has the same camera qualities as that of a j5 but that's not true, the pictures are dark even in daylight. I'm not happy with its camera qualities and I called customer service n I was practically told that they won't accept it i'm stuck with it and i'm gonna pay 2 years for something i'm not happy with... I wad sold a lie and now i'm expected to pay... Talk about daylight robbery. I'm very disappointed by your service

I walked into Cell C Tygervalley in Cape Town on 4 April 2018 to repair my cracked screen of my Huawei P Smart which I only have for 2 months. The lady who assist me wasn't very helpful as she was saying that I should take the phone to Wefix to repair. I told her that I have CSurance. She then let me complete the forms and say that CSurance will contact me. She did not give me any reference nr or copy of the documents. I went to the shop after 2 weeks to ask if they have any feedback from the insurance as I did not received any calls. The lady said that it is still early days and they will contact me later. On 2 May 2018 I called the shop in the morning to ask if they have any feedback, The lady, Zamonri - not sure if I spell the name correctly- say that she will check for me and call me back later. I called again at 13h00 to ask for Zamonri only to find that she is on lunch and will be back at 14H00. At 14H30 I call again when I ask to speak to Zamonri, the lady first ask who is speaking, when I say my name she said that Zamonri is on lunch. I could hear that she didn't want to speak to me in the background. I then speak to the Manager about my situation and he gave me the nr of CSurance( [protected]) and reference nr WPBEL249493. When I called CSurance they said that they have no claim under my name. I then go into the shop on 3 May 2018 to Linley to get clarity. He then went to fetch my documents at the back of the store and made me a copy of the documents. He then submit the claim to CSurance and gave me the Ticket ID: 595226. It become evident that my claim was never logged as I never received a Ticket ID. When I called CSurance on 5 May they promised to send me an email with the quotation. Since today I have not receive any email. In have spent a lot of time over the phone to explain my situation to C surance. I am not more than a month without a phone for which I am paying every month. I am very unhappy on how my situation has been dealt with.

Horrible I'm so upset and unhappy I ported both my numbers to cell c from vodacom last month and ever since I ported in I had problems there' was a big delay in receiving SMSs of up to one hour now since 2 weeks ago I can't get any SMSs at all on both my numbers I call your technical call centre and tey just keep giveing me the same troubleshooting over and over and the more I tell me that it's not helping tey telling me to try again I did even call your port department yesterday and it was at no help I'm uesing my numbers for business and me not being able to receive SMS is makeing me lose business and this is very unacceptable I'm thinking about going to mTN instead because cell c is a horrible network no one can help me please sort this out or I'll port to a outer network my numbers are [protected] and [protected] I'm haveing this problem on both numbers please help I'm very unhappy

Ok brought 30 gigs data on internet banking for 365 days. I got sms to say my data will expire in 30 days I called cell c and the consultant on the first interaction tell me that I have to only purchase this option inside a cell c store. False and misleading customers. Then I called the second time and the consultant told mr to reverse the interaction at the bank the more i'm telling him I don't want my money I want data for 365 days instead of helping he started laughing disgusting service

3 months ago I went into cellc blue route mall requesting an account split and giving them all the information and documents they requested. They were suppose to change banking details and debit days on one of the accounts and shanay that was dealing with us said it will all be done bearing in mind that it takes a month for the change to go through. This happened in February. So in April everything should have changed instead they debited the incorrect accounts on the incorrect debit dates which caused the debit order not to go through and bank charges to occur. On the 16 of April I called into cellc customer care and asked them why the instruction that I gave to the consultant wasn't done. They said that the only change that was done was the debit order date. Which is incorrect. I then Called into the branch and spoke to the same lady that dealt with us and she said that she will fix everything. Still nothing was done. On the 5 May we went back to cellc blue route mall and spoke to the same lady(luckily the same lady was there as they change consultants all the time). We spoke to her again and was very unhelpful and had an attitude. It's taking them 3 months to fulfill a simply request and the thing that upsets me the most is that the so called manager(shanay) doesn't not want to take accountability for messing up. She did not follow up to check that everything was corrected or her instruction to who ever wasn't clear enough. Now my account is one month behind not knowing what is going to happen this month. If there are anymore bank charges that occurs on my accounts, I will be holding cellc blue route mall accountable. Very upset client.

Hi
I was at cell c stores in LA Lucia durban, and No one helped me, I am a Telkom customer but was gona change my contract over to cell c at the end of this month, I even asked another guy for help but he told me I don't work at this store I'm here only to fetch stock and go to cornubia, which is understandable but his approach to the situation was not in order.i just think that maybe yourl should employ more staff as I am a businessman and I will never treat my customers the way you guys do...

Good day,

I am so frustrated now that I can just about climb the walls! You see I have the absolute misfortune of being a GloCell client after my CellC contract was migrated from Autopage.
My contract expires on the 15th of June 2018 and I have therefore been hounded by call agents from GloCell regularly in a bid to have my contract upgraded. This is all fine and well, except that I am being offered a Samsung phone with a measly 16G memory and that is it, no options no choices nothing.
You see it appears that GloCell has in there infinite wisdom decreed that I only qualify for a contract of R350 or R400 per month, and make no mistake that is the company's right provided they can at least advise me what this decision is based on (that is to say if I understand the treating client's fairly and national credit act legislation correctly) however it appears that all and sundry at this company must be clairvoyant as not a single person has even so much as asked me what I earn let alone for proof of my income.
Nevertheless I then decide that as I cannot keep banging my head against a brick wall trying to get them to re-evaluate or give me a viable option and request to give notice on my contract to close it and make arrangements to have the R3800 credit on my account refunded to me…

And here is where I completely lost my cool, because it appears that it is company policy for GloCell to steal from their clients without a qualm. You see they have decided that I will forfeit the credit amount when I close the contract, and when I asked how in the world this could possibly be fair I was told it is in the terms and conditions and she could send them to me to confirm. I am not sure which terms and conditions these are as I have never been offered any terms and conditions in my tenure with this company and I really do not understand how blatant theft actually lands in any so called terms and conditions at all in the first place. It certainly does not bode well for the company's ethics if they have to right stealing from their clients into their official terms and conditions to cover them in an event of their need for dishonesty!

I asked for a contact number of person to speak to make my displeasure known and to have an option to lodge a formal complaint or dispute about this decision but the lady refused to give me either and suggested that I send yet another email to the customer support email address. As if that will be of any use! I have send 3 previous mails about my upgrade and nobody has so much as lifted a finger to even reply to my mail with a " get lost"!

I am therefore sending this email in the vain hope that somebody will decide to at least read it and perhaps have a shred of pride in the organisation they represent to give me a chance to discuss the matter with a mandated official who could give me a sensible resolution to my problem, before I take the matter to social media and if needs be a court to get restitution.
Charlene van der Merwe

I filled R100 airtime yesterday and within the past 24 hours- I have been receiving sms subscription notifications- something I never approved or requested! only to see my airtime balance being R0.00. This is unacceptable! especially when the Airtime i purchased was needed! I am extremely angry. The networks should automatically block such subscriptions before it takes airtime- unless its requested by the owner.

Had it been an emergency situation whereby I had to call my ICE contact I would not gotten through to them only because this company robbed me of my airtime! PISSED OFF!

No company should be allowed to have access to contact numbers unless provided by the owner of the number! This should be illegal! millions of people are being scammed and robbed this way! it is appalling!