Cell C
Reviews and Complaints

Full names of complainant
Mr Alexander Rowlands Devar
ID number of complainant [protected]
Postal Address
14 Kouga Street, Shallcross, Durban, 4093
Physical Address
14 Kouga Street, Shallcross, Durban, 4093

Cell phone number [protected] [ current ]
Landline number [protected]
Fax number
E-mail address Alex.[protected]@gmail.com

Has the complainant previously filed a complaint with the NCC? No
If so, please provide the reference number n/a
Nature of complaint non service delivery for an epic contract : cell number [protected]
Name of company (supplier) Cell C
Address of company against whom complaint is made Address: Cnr Pretoria Main Rd & Maxwell Dr, Waterfall Campus, Buccleuch, Sandton, 2090

Company Landline number [protected] [ LEGAL DEPT ]
Company Fax number [protected]
Company E-mail address [protected]@cellc.co.za
[protected]@redcell.co.za

Details of complaint
Slindile Ndlovu
[protected]@cellc.co.za
Executive Client Liaison Desk
[protected]
[protected]@redcell.co.za
Marcy Padayachee Customer Services

On the 19/04/2016 I have undertaken the services of Cell C for An Epic Cell C mobile contract
The nature of the contract was an UNLIMITED TALK TIME and 10Gigs of Data
From day one I have being experiencing major issues .Constantly the voice calls will lose
Connectivity, I effectively went into the Cell C outlet at Shallcross Ridge where I have
Undertaken this contract and will liaise with the store manageress corresponding via emails
Store visits and official letters all in relation to the non-service delivery of the contract
Cell C responded by sending a technical staff and his report show no connectivity.
Post this test I was promised a “ booster “ to hopefully assist with this issue but this did not
Materialised. I found myself not able to fulfil my task at kept missing my meetings due to the fact
That the mails will be delayed. I will miss important client interactions and as a result I lost my
Only form of income. My clients will make mentioned that my line will showcase not available
I will constantly go back and forth between the various departments. Most of the time the
Store manageress will declare that she is still waiting for a favourable result. Even though I lost
My income I was still servicing the contract for its full value in the hope to resolve and not have
A negative credit profile. Each time I was being forwarded to a new personnel but with no result
Unfortunately I had taken a stand and not allow my other finical commitments such as my
Home loan, vehicle, medical aid instalments etc, be compromised due to this aggravating
Circumstance. I found myself keep going into the band to return these monthly debits.
This is taking much of my time and causing huge stress trying to resolve this issue

What outcome do you propose for this complaint?
From the moment this non –service delivery started I gave Cell C ample time to find solutions
So that I can continue as their client however every step taken was a negative result.
I requested to cancel the contract with immediate effect, even though I lost my main stream
Of income and due to all the months servicing the account with non-service delivery I found
Myself in a finical dilemma. I received a correspondence from Cell C stating factually that the
Service cannot be fulfilled yet the organisation requested that I pay a prorate fee and an option
To buy of the device. I requested external assistance via KPC and was instructed to return the
Device. The new store acting manager [ store manageress is currently suspended ] refused to
Take the device from me. I am not claiming the loss of income or the finance used to service this
Contract for the duration to date. All I want is to see a clean break from this contact and have
An official letter from Cell C that will clear my name being listed.

I did an application over the phone for a Samsung J5 Prime, i received a handset on 06/10/2017. Upon opening the package, i realised that it was the incorrect phone. Instead of The Prime, i received the normal J5. I called in an hour later as they close from 12pm - 1 pm, and i was told that a collection was booked for Monday 09/10/2017 and they had already put in the order for the correct phone. It is now Tuesday, i am still awaiting pick up of the incorrect phone. I called in this morning and was advised that the incorrect handset has to reach them before they can book a new one. I just want to know, How is this my Fault? as a customer, i was approved of the the phone i chose, the incorrect phone was sent to me. Do people not check? Why isn't there anything being done? Bear in mind the 7 day collection rule...

G day

I had 2 contracts with cell c wich I took last year around August, on the 10th July 2017 I called to cancell the airtime contract and the consultant gave me the amount that I must pay and sent the banking details in wich I should pay the amount to and said i should call back after 24 hours I did as he told me and called in the 12th of July 2017 the lady I got hold of assured me it was cancelled then on the 8th of September I realized the contract was stil active I called around 8:01am then they told me they will get back to me they are waiting for their team leader later around 14:19 I called again to enquire then that lady told me she will call me, she later called at 14:30 to tell me that the account was cancelled only to find out today when I received an email from cell c stating that I am owing . The number I cancelled is [protected], I am not owing cell c anything and want that account closed and stop sending emails coz I paid the required amount and was given an assurance that it was closed

I am phoning cellc customer care since last week. I have no internet coverage here for a week. And 200mb data is also lost. Every time I am phoning the call centre, they send me sms's to change the settings to use Vodacom 3G. And it is many times I am calling them. Every time the same story! I have changed the settings exactly as they said. Every one in this area have no cellc internet coverage. Cellc says the problem only occurs in the Western cape! But we are in Limpopo

I cancelled one of my contract and the other will go on prepaid on 10/10/2017, cancellation date 07/09/2017, Ref no: [protected]. On 01/10/2017 I received my full data and airtime packages as normal? I was suppose to receive a pro-rate amount till 10/10/2017. So on phoning Cell C today I was told that I will pay for the full month and will forfeit all unused airtime and data on the 10/10/2017. I have given them a months notice as I should, I will not pay for a service that I will not received from 10/10/2017.
Cell C must bill my for what I have used and not steal from me as they are planning to do from 10/10/2017.

I have taken out a Cellc Contract [sensation 10.1"]... on the box as well as on the internet as well as being advised by Sales Agent Josephine Moodley the phone has 8GB of memory but when i received the phone i see that there is only 4GB of memory... from Thursday 05.10.2017 i have raised this concern with about 10 agents but no one has even called me back uptil Today... CELL C PREFERS THEIR CUSTOMERS TO CALL IN, WASTE THEIR TIME AND EFFORT BUT WILL NEVER CALL BACK

My husband went through a job retrenchment I have tried on numerous times to call to make arrangements. I was told that someone will call me back within three to four days. I advised I am unable to take calls during wrking hours frm.[protected]. Call centre apparently took note of this. Got a call from the legal dep. I tried calling had to wait fr over 15 min still no answer. Get a call today frm a collection agency apparently my account is handed over. So I tried calling legal dep again still no answer spent quite alot on airtime as I do nt have acces to a landline. I called cust care again was told that theres no other way to assist they will escalate . How can cell c legal dept have no other way of contacting n secondly I was the one who called n emailed to make arrangements so how am I handed over if they havent responded. Sad to say bt cell c isnt for its customers shud hv just went with mtn or vodacom. Never again will I recommend cell c to anyone. I demand an explanation frm cell c management calls are recorded they must go bk and see how many times I have called with no help from.cust serv.

Currently I have a dispute lodge against Cell C and Waspa as Cell C is unable to resolve or even listen and take responsibility.I have been illegal subscribe to a content services and I'm not liable to pay for something I didn't sign up for and also being billed for Getmore services which I didn't use and also cancelled in due time. I have paid all three my contracts I have with cell c and one contract sim that been missing since the beginning, I didn't even use that sim data and minutes but I have been paying for it almost 24months. All three my contracts is on barring which is illegal as it is three separate contracts but one payment.There's no account in arrears has the services being charged for is that of the content services as CELL C claims. I have spoken with cellc customer care to resolve this the one issues of barring all three contracts but they simply barred all three today.I will not pay for services being block into future payments because I didn't use them the same for fraudulent subscription as Cell c has a verification process before one subscribe to such services but they totally deny it, it seems they ignorant of their terms and conditions or just passing the buck.

Cell C contacted me in June 2017 and wanted to know if I want to upgrade my Wifi Giga 20 contract after 24 months, I didnt want to upgrade so I told them i want to cancel, so i thought it was cancelled and I continued to pay only my current top up contract as usual. The 7th of September Cell C suspended my phone that I pay for every month. when I phoned them they told me that it was suspended due to outstanding balance on my account, long story short, the wifi giga 20 that was never upgraded to start with was never cancelled, and they invoiced me for that every month.

I have been in contact with Cell C almost twice a week since the 7th of September to sort this out. No one, absolutely no one was able to assist me, I had to explain my situation to almost every Cell C department several times with no luck. Whenever I requested to speak to management or someone that can actually help me, Im told that they are all in meetings.

So now another month has passed and its still not cancelled, when I spoke to someone yesterday the 4th of Oct They told me again that they can not cancel until I pay the outstanding amount so I asked them if I can make a payment arrangement just so that I can life a normal life AGAIN, AND STILL THEY CANT CANCEL, I have to pay up, so the amount will accumilate every month until who knows when.

This is unacceptable, I have been trying to get this sorted out with some kind of solution since beginning of September and no one was able to help me, now Im being invoiced for October as well?

When I spoke to Tshepo this morning from Retentions he advised me that he cant make any decision he will have to transfer me BACK to cancellations and I will have to ask for their supervisor Gift, when a lady from the department answered the call she transferred me to the next person and finally the call dropped after being on the line with Cell C for an hour.

For the last month I have just been transferred back and forth, from the one consultant to the next ( to think these people actually receives a salary for doing this).

Between myself and my household, we have 5 contracts with Cell C, we actually moved over to Cell C from VDC, and this how we are treated.
Im so disgusted with Cell C, I want to sort this out and cancel all contract me and my family has with them.

Thanks Cell c for making my life miserable.

You people make me sick! my auto page account moved over to glocell for what ever reason, the account was settled in the month of march. I have spoke to over 6 people who said they will get back to me, i have sent the paid up letter on numerous occasions and no one got back. Now the account has been handed over when i contact the attorney they are unable to give me any details about the account all i must do is make a payment! on what? its like nobody knows how to do their blady jobs there. Literally none one can help me oh and from 1 account now i apparently have 3 accounts? wtffff? who do i get in contact with to sort this matter out?

A Glocell sales consultant has phoned me to upgrade my contract and preferred a phone Samsung S8. She did nit mention that there is a stock shortage. After a month I still do not have a phone and no one contacted me to inform me of the problem. The new contract is loaded and I start paying for the phone but has not received anything yet. This is very very bad service from Glo Cell and i am truly dissapointed with the way this situation is handled.

Good day! My name is Teresia Dzhugudzha. In 2016 Mau I lodged a complain that a fraud account was opened under my name. My queries was send to fraud section; the line on question I was told they were suspended while they were investigating .to my suprise no further communication was forwarded to me when they decided to update my credit under transunion. As it is ther is a credit of R43 356 under transunion which is not up to date as u dint open any account with you. I tried making followup with you; however it seems as they are clear responds as to why the credit is updated under my name while the fraud section has not finalised on this matter. I am not happy with your services as my question are not answered. As it is now I am loosing a a propert to purchase as the home loan can not be approved with such credit. Please interven as this is costing my health and would like to escalate the matter to ombudsman. You can contact me on [protected]

Kind regard
Teresia Dzhugudzha

On the 19 June 2017, I contacted Cell C customer care to inform them of my intention to discontinue with my contract which was due at the end of June 2017, the consultant informed that I have to serve a one month notice or to pay R286, 00 before the end of June 2017 for immediate termination and to send proof of payment to'[protected]@cellc.co.za' and attention to a lady by the name of Bridget Sondlo, who apparently is responsible to assist clients to make immediate termination of contract. the payment was done on the 29 June 2017 and proof of payment was profited as requested but i later realised that the arrangement done for me was not for immediate termination but a one month notice after an amount of R115.99 was later deducted from my bank account by Cell C, after realising that all the efforts i took to ensure that the contract is terminated by end of June 2017 as agreed but the Cell C did not fulfill the promise they made to me, i therefore demand Cell C to refund the money deducted from my bank account after June 2017.
My Cell C No: [protected] ( not operational any more)

I have a Sony M3 Experia and the screen whent blank. I whent to the Waterfront Cell C store and requested thhat they have a look but that i have all my baby photos on their and that they please need to inform me if they are going to do a fresh system install. After numerous follow ups and contacting the store and the repairs department they came back and said you need to have a system update costs 600 rand. I told them i need to know if the photos can be retrieved and if this would affect that. Dropped my phone off on the 10th of August at water front got it back 3rd of October and they wiped and reinstalled the software.
I am speachless in the level of incompitance and ignoring a direct request from a customer. DO not wipe the phone.

I will be consolting a legal councel on this matter but i would just like to warn other customers that might have this happen tto them.

About a month ago, I noticed that my signal was getting worse by the day.

I contacted Cell C on numerous occasions to report the problem. at first no one could assist. Then I was told that I should switch to roaming on the Vodacom network.

Firstly, I pay my contract every month, yet I don't get what I am paying for. Secondly, who is going to pay the extra roaming costs?

Because of this "network" problem, I have to use my MTN mobile router to use wifi, which is costing me extra every month on top of what I pay for my contract.

I feel that I am paying for a service which I am not getting. I cannot receive / make calls neither can I receive or send any messages. My phone is basically useless. I am considering going to the Ombudsman to lay a complaint, because up to now, I have not received any feedback or assistance at all.

I called Glocell in October 2016 to upgrade my contract and was told that I qualify for R270. I then received a bill of R1132.60 in November 2016 which was shocking as I have a limit set to 0. I also requested Glocell to stop my debit orders as I was being charged R150 for it to be returned by Standard Bank.
My contract ends in 31 January 2018 and I have been having endless issues surrounding billing. The number has been suspended since the 19th July 2017 and I am still being billed. I would want that the total account be consolidated and a final amount be given as I did not receive service from the 19th July 2017 and should be charged pro-rata and a settlement. I have since got another number.

I recently upgraded my Cellc contract ([protected]) with Glocell after they called me with a Pinnacle 100 deal. I was informed that my total cost including VAT will be R129 / month which I agreed to. (This conversation can be confirmed if their calls are recorded for quality purposes). I never agreed to itemised billing, or caller line indentification bringing my total account to R161.50. I informed the agent that as long as i am not paying over R130 then she can go ahead and upgrade. I have been mislead and now stuck with a big amount to pay. If Glocell looks at my history with Autopage, they will see that i never exceeded R120. If I was made aware of this huge amount i would have taken a cheaper contract like the Pinnacle 50. I want Glocell to please look into this matter and please sort out. I they cannot sort this out, then i will close this account and reopen direct with Cellc. The other reason for my complaint here is that tried phoning Glocell to resolve my issue but they just don not answer the phone!
I also complained through Hellopeter.com
Regards, Michelle/Colin Veerasamy - [protected]

On the 30 August 2017, my Cell C sim card was deactivated without my consent, and unauthorized sim swop was done on my sim card. Cell c did phone me with a recording of the sim swop. The voice on the recording was one of a black lady, clearly not mine. It cost me time and money to swop my sim back, now a month later the same thing, this time I actually catch it when they deactivate my sim again. I went to the shop and told them to unable people to deactivate or to do a sim swop on my account and they say they could not do that. It forced me to actually change my cell number. Again it cost me time and money, the first time it was R150 to swop my sim back and this time it was R250 to change my number. I am actually consider to change my service provider as well as this is not on

Hi I am banking with standard bank I went to ATM to buy cell c prepaid airtime on Monday 25/09/2017 for the amount of R400.00 Rand today is Wednesday 27/09/2017 and still haven't received my purchase the bank said that they did log fault with cell c and cell c is busy fixing it I need to know when I will receive my prepaid money or a refund its a very big inconvenience to me as customer because the money has already been debited but yet two days later I am still waiting for the voucher.