Cell C
Reviews and Complaints

On August 26th 2017 I went to the Cello Branch in Zevenwacht Mall to confirm if I was still illegible for an upgrade after I received a call from Cello but at the time declined the offer. I was advised that I was yes I do qualify for the deal 20gb daytime data and 20gb nightime data for R299 per month on the router, but the way the store consultant explained the upgrade process to me, which didn't make any sense, I decided not to take the upgrade at the store than and rather pay the contract the remaining 2 months and take my business elsewhere. On the 30th of August 2017 I was contacted by one of CellC's outsource company's agents her name is Kim. I received this call round about 9o'clock the morning and her explanation of the upgrade process made more sense. I explained to her of the encounter I had in the branch and her exact words was “The consultant spoke utter nonsense”. She advised that I have R160 remaining on the current contract and if I agreed to upgrade the contract on that day for the 20gb daytime and 20gb nightime data for R299 per month I would get the data on the 1st of September and that the router will be dropped the following day on 31st September 2017 and we'll be able to use the router immediately as we will get a pro-rated amount of data for that 1 day, but will receive the full data package on the 1st of September. She explained that she will split the R160 balance in 2 for me to pay
R379 for the month of September and R379 for the month of October and as of November the 25th I will pay R299 per month for this contract. This is because I wanted the upgrade to take effect immediately.
The router was dropped the next day and we started using the router from the 1st wee in October as we were on holiday and only activated the router then. But we did not receive the full 20gb we were promised but only 10gb. I called into CellC since than on numerous occasions to query this and I have been transferred from 1 agent to another, calls has been dropped in my ear, I have been shouted at by agents and been spoke down on by others. I have not been assisted and by the 3rd week of calling in almost every 2nd day I requested that the contract be cancelled and I be placed on my old contract again to pay the remainder of the 2 months and when the contract expires I will NOT upgrade with CellC.

CellC is refusing to fetch their router from me and cancel the contract and top of this they want to bill me for this month's usage of the data that was half the amount they promised. They telling me that's because I used the 10gb. I advised them that the only reason I used it was because I was promised that they were going to add the other 10gb I was supposed to get on the 1st of September. If I knew they were not going to do like they promised I would not have used that data.

I am so disappointed in the poor customer service CellC delivers to their client. You would not say that we as the clients are their bread and butter.

Not to mention the amount of time I had to take out of my working day to speak to CellC and the airtime I had to load on my MTN sim card to phone them because I took out that contract for someone else who is using that number as their primary number and I do not have access to that number during the day and the time I do have access to that number the department I am supposed to be assisted by is closed already and nobody bothers to phone me back to assist me with my query.

I am being promised call backs almost every time and no-one bothers to call me back. The agent that is refusing to collect the router is Vusi and his team leader is Bongani who was told to phone me on mt MTN number as someone else uses the Cell C number, yet he didn't even bother to phone me back.

Good day I upgraded my cell c contract and send several email to c surance and eventually my phone were in sured payment went of last month end of august. Today to my suprise when I phoned Cell c cusyoer care to ask what is my debit order amount as new contract started 31 august. They tell me that my phone insurance is not added to bill. They put me trough to c surance after holding for 30 minutes the phone died I phoned again the c surance number just to here from patricia mashu they investigating why my insurance is cancelled I received documentation that my phone is insured. please listen to recordings 28.8.2017, 1.9.2017and 30.8.2017 from [protected]. Later this afternoon I received an email again from patricia to say they need my ime number of my phone. I need to know is my phone in sured as I travel a lot and need my phone to be insured. Thankyou zubayda khan [protected] id [protected]

Am so pissed off with cell C actually frustrated am not too sure what else to do now, to cut the long story short Cell C contract was paid off and closed in April, the most frustrating part is that cell c still debits from my bank acc every month . Always have to reverse the payment and stop / block them but boom they can still debit how amazing is that cell c big thiefs and I've had it with these people ( cell c )

Hi, I recently purchased a Cell C router on the 5G promotion and after the first month i realized something was a foot. I was incorrectly debited from my account every month and no proof to the usage of the said data. Despite numerous calls and emails, the response from Cell C has been non explanatory to all messages highlighting my concerns and dissatisfaction. Cell C now wants me to pay them a settlement fee to cancel this contract, i am stuck now and not sure what the next step is. This has been a wake up call as I will never again do business with this fraudulent company.

Hi i actualy have 2 problems i over paid my account in december 2016 with a extra month so january i paid a extra R500 that does not show on any statements and i was still billed as normal My second problem i have is that i canceled my contract [protected] on the 24 march 2017 with termination papers sent in ref [protected]   (Even though i asked them on the 27 february and they only replied way later after several days) they only prosesed my termination papers the 14 April and then they want me to make last payment end of july for that contract i think that was realy their fault for me also paying extra. I stoped paying them coz they never sort out the payments so now they handed me over to nimblegroup deptors and now the deptors dont want to hear my side of my story

I AM HIGHLY FRUSTRATED WITH CELL C.

After paying off my account early and cancelling the contract as instructed from cell c representatives, I get my account debited 4 months later, without a single call or notification from cell c.

when I call in to find out what is going on I get pushed from department to department and from agent to agent, after being hung up on 5 times, after that I ask to speak directly to a manager and get another agent on the line pretending to be a supervisor.

I also get told that cell C owes me money because I over paid and no follow up was done however R500.00 COMES OUT OF MY ACCOUNT? I get told that my account has been handed over, however after i paid the account cell c even released the number for me to port to another network, now my account is closed with them and yet im debit with cell c and get my account debited, and when I call to inquire a lady in the Pre Legal division MBALI ZITHA decided to talk to me how ever she felt she could. ABSOLUTELY PATHETIC STAFF AND NETWORK! ARROGANCE AND STUPIDITY! I will continue to esscalade this matter until someone from cell c takes me seriously!

Good afternoon,

I trust all is well - I am not well in my side

I was busy with cell c sending them different case numbers with different Affidavits and now my account in Bad debt written off

How can I pay the account that was fraudulent and I attached all proof that I sent to cell c and also clarity on how my signature is looking like

And I also requested cell c to send me the copy of the contract that was signed in Durban so that I can see the picture of the person that is on my stolen Id. Fraud was not done to cell c only it was also done to Thruworth and Edgards and all the fraudulent amount was clear up immediately.

I am not staying in Durban and I never resigned at Iemas since from 2009 I am working with Iemas Financial Services Cooperative

I am not going to be able to pay that amount and no arrangement I will make until you sort it out by comparing my id copies and signatures as per attachments

Your help will be really appreciated

Best regards
Fikile Nkambule
Cell no [protected]

I had a contract with Cell C and was cancelled about 9-10months ago, however, Cell C has successfully continued debiting my account monthly without cessation even post end of contract. Its really annoying to visit the bank just to reverse one pathetic transaction. I have called in to lodge a complaint without proper assistance, the consultant even disconnected the call. STOP robbing customers by taking money when the contract has ended!

Worst service ever from Cell C Fourways, Johannesburg (leading cell phone dealers)

I've been waiting a month for my claim just to be processed from the store after visiting them five times just to fill out the same form and for them to phone c-surance(insurance company) with the impression of diligence. I'm phone-less and nothings coming to resolve the issue of my claim.

On the 15th of Aug 2017 I walked in to the store with my issue, I then filled out the c-surance form for the first time and handed my damaged phone over for assessment.

I then went back after my girlfriend followed up a week ago on the 7th of September 2017 filling out another c-surance form to be issued with another ticket numbers which I still don't know why...

Then on the 19th of September 2017 I've picked up that they haven't processed any of details to c-surance regarding my profile to assist c-surance after they requested from the store to proceed with the procedure.

I find it pointless going to the store facing empty promises of "its gonna take 24 hours" after 1 month waiting still. I've wasted my time and resources as expected to be a client but now I'm phoning around and forcing pressure to resolve. This is unacceptable!

I have sent numerous mails to customer care regarding the over billing of data since they took over my contract from Autopage, no customer care. I have 600 MB included in my contract, if I add all the data used on the bill, it gets to 380 MB, why am I being charged R300 extra if I haven't even used my available data. And customer does not reply to any of my mails.

I have been discovering that my airtime recharged on my cellphone has been disappearing without making any use of my cellphone.
I use an iPhone 5s smartphone and I am registered under Cell C as my mobile network provider, cellphone number [protected].
The airtime recharged has amounted to a total of approximately R50 over the past 2 days, still without making any phone calls or internet services (excluding WhatsApp which is, however, under the WhatsApp data bundle package thus I should not be incurring any charges on my account).
I have called the Cell C help line (084 140) 3 times since yesterday (17/09/2017) and their Technical Support line ([protected]) once.
My final call today (18/09/2017) resulted in the Cell C team giving me a reference/case number of [protected] of which was of no help as the query lodged resulted in the same outcome that Cell C has given me which has still not solved my problem.
I request that my airtime be refunded but more importantly that my issue of disappearing airtime be sorted as soon as possible to avoid such happenings in the future. I have endured too much loss as a result of Cell C's services.

I Tashna Gopee have taken a Samsung S7 at the end of march this year, 1 and half week later the mic doesn't work. Took in back to cell c they repaired it and gave me back, beginning of August the same problem again as well as the battery dies too quick, took it back to Cell C in Phoenix Plaza gave it for repairs and also told them that I don't want it but rather a new S7 or even a different phone and I am even willing to pay the difference, they gave me issues that I cant do that, the phone is not even 6 months. After it came back from repairs in August I then received the phone with bubbles on the front and dents on the phone which I never did to it, I never took the phone home, I gave it back the very same time. Ever since then I am waiting for a response but receiving no feedback from them, The manager at the store has been helpful but that still has not solved my problem. The phone is gone for almost 2 months, none of it is my fault so why cant I just be given a new phone, I am paying a high amount for that phone and for the past 2 months that I don't have it, it's not like you guys have said that I shouldn't make payments, You still taking the payments so why cant you give me a new phone. I am really disappointed as I'm with cell c for almost 4 years and as a loyal customer this is not the treatment that I should receive.
How of you expect people to stay with you guys if when they have problems o are unable to assist them?

I really like to see what happens now and when I get my phone back.
Contact me on [protected]

Hi
I had a data contract and a consultant called me to inform me that my contract is due for an upgrade. He explained to me that there is a promotion at the moment and that I can get a 10gig daytime and a 10gig night time for a monthly premium of R200-00. I agreed to it.
But they put me on a contract of 5gig day time and 15gig night time and send me a invoice of R300-00 which they want to deduct.
I called they 0841234 number twice now and the moment i asked them, to please assist me in this regard, they just made me hold the line till I eventually ended the call. Every time I spended something like R50-00 on a call. I also sended an email but nobody is is even coming back to me. I want what is promised to me for the price it was promised. This is absolutely nonsense they must go and listen to their voice recordings.
Glocell is not doing me any favours and is only costing me money due to their incompetent staff. I will not pay the R300-00 and if they deduct it, I will see it as theft because I did not auth them or agree to it.
Thank you

Good morning,

I upgraded my phone 3 weeks ago at East Rand mall and still to date you guys have not received any stock on the S8 could also not upgrade to the S8+ for same problem. I am paying for something I do not have and this is the first time that I have upgraded and walked out of the store with no new phone... I need someone to get back to me regarding this matter or consider this as my final notice as my contract would have expired in following months!

You can contact me on [protected] or [protected]

Mr Jordaan

Please see email below, I am still awaiting a response?

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On Thursday, 31 August 2017, jacqueferradaz wrote:

Hello,

My name is Jacquelene Ferradaz and my number is [protected]. I have a monthly subscription with Cell C. I recently changed to a subscription package that allows me more control of my account where I can decide when to top up data and talk time instead of CellC just debitting/charging me at the end of the month when I go over my limit. So I pay just over R400 a month and at the beginning of this last month I topped up R500 so that I can dial special call centre numbers and overseas numbers which I was unable to dial on my new subscription contract.

I havent made many calls at all this month so I was very surprised yesterday when I couldn't dial out and I had zero talk minutes left. So I jumped in my car and went to my nearest CellC store at the Ballito junction where I had bought the minutes. After some investigation of my account I was told that some content services via the internet had accessed my account and had been subtracting monies from my talk time/minutes account without my knowledge. I definitely did not agree to any internet subscriptions and I was surprised to learn that random companies can simply access an account with CellC (and apparently with any other mobile service provider) and collect/debit monies from that account without the client knowing or agreeing to the subscription. This apparently just happens while browsing the internet without clients being aware. All that is needed is the Cell phone number and then they have free access to debit subscription fees from the holders mobile account. Obviously I am shocked and angry by this because I made an advance purchase of airtime with CellC to use as and when I needed it - the way I see it is that I basically put money in a bank account with CellC and there has been a security breach on my bank account without my agreement or knowledge which is basically fraud. I entrusted CellC to look after my money/talk time/minutes until I needed to use it. Instead I got NO talk time which is what I paid for only to be told that the talk time minutes was stolen from my account and CellC arnt responsible for fraudulent activities by internet companies that access/debit accounts in this way.

If I go to my bank (I bank with Standard) and inform them that certain transactions on my account are not my usage and I believe the transactions to be fraud, they immediately apologise for the security breach on my account, they return/credit the money back me, then I assume they investigate, invest money on developing and offering more secure banking services, and perhaps they have insurances to claim back on fraudulent activities but they don't make their problem of not keeping my money safe my problem. They guarantee the safety of my money and if they didn't then people wouldn't bank with them. So basically I cannot see how CellC can not assume responsibility for my talk time being stolen from my CellC account? I buy data for internet browsing and airtime for phone talk time. CellC as my mobile service provider should keep my data and airtime safe failing which they should correct the problem by creditting my account with the amount stolen and find better ways to keep clients' data and talk time safe. My number has been blocked now to stop for any future subscription content services from debitting my account but still who is going to give me back the R500 more or less stolen from me through CellC? For all I know CellC could have internet companies of their own stealing clients money because why not, they don't seem to care or take responsibility for the breach of security and basically clients are expected to just write the money off. I was told by CellC staff that there is no way of getting the money back. This is fraud and it is wrong and CellC should be doing more to protect clients from this. I am passionate about this and I am not going to let this go until I get my talk time minutes back. This is a matter of principal for me. I will paste my experience as Iv explained in this email all over social media and Facebook to warn other clients if I don't get a positive reply from this email. I am looking to get my talk time back and Im not going to back down and just accept this kind of fraud and irresponsibility on the part of mobile service providers, in my case CellC. If this has happened to me it must be happening to many other people and someone out there must be getting seriously wealthy through fraud and dishonest business practices and at the expense of clients of mobile service providers who allow this to happen.

I await a reply from CellC.

Kind regards
Jacquelene Ferradaz

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+[protected] for the following number a contract with the new Cell C special for 20GB was taken and by the 9th its depleted, the sms sent have no audit trail showing the data usage, please can Cell C explain how this happens before we go social media crazy and every reporting avenue till we heard .

have be sold a lie ? i've currently loaded a monitoring tool with a vpn access to a cloud server and the findings from here on will be known.
we still require and explanation please

Good day
I currently have 3 contracts with cell c and wanted to upgrade 1 of my contract viz [protected].
This number is currently being used by my mum so I didn't want to take out an expensive contract. I did speak to one of the consultant in the retention department(no sure of name) I wanted a phone that was WiFi calling enable because my data line has 1000 min free which I currently cannot use because I dont have a WiFi enable handset. So the gentleman that assisted me offered me the Samsung j1 mini prime and I clearly asked if the phone was WiFi enabled which he confirmed.
Upon receiving the handset i could not make WiFi call so i took the handset to a cell c outlet, the lady there said that the phone cannot make WiFi calls, this upset me.
i then called the follow up section and returned the handset .

last week Wednesday the 6/09/2017 i called the cancellation department because the upgrade offers i received where not to my satisfaction. i the spoke to hlamulo chauke from cancellation and he offered to assist.
i told him that i wanted to cancel my contract at the end of term and port my number because vodacom and mtn have the handset that i wanted and the contract was cheaper. we then agreed that he will try and do a match deal with his supervisor and get back to me the next day (07/09/2017).
he did not get back to me. i called again on Saturday 09/09/2017 but he was not at work and the lady that took the call said she was gonna send him an email and he will call me on Monday.
i tried calling again on Monday but Hlamulo was not at work.

i called again today at 1.00pm and spoke to a lady named shade in cancellation she located him and asked him personally to call me.
i asked when he was going to cal;l me she said in the next 5 min.

it been an hour and still no call from cell c. this is really bad customer care, i will be terminating my contract at the end of period.

regards
vevak padayachee
[protected]
[protected]@gmail.com

Hi
On Sunday the 10th September 2017 I went into the store to upgrade my contract which was already due for upgrade in 2011. When I went into the store I spoke to Dineo and tried to upgrade my contract with a Samsung Galaxy S8+ which is advertised on their magazine that comes with a free VR Headset. I was thereafter told that the special is now changed whereby you don't get the VR Headset free you would have to SMS Samsung and you would get an holiday instead. I then went across to Vodacom and checked their specials and they had similar deals and they said Samsung had the specail which ended on the 10th whereby you would have to SMS them and you would get the holiday. I went into the Cell C shop at Trade Route 3 times to get clarity on what they said to me and Dineo spoke to Nikiel to confirm and he also confirmed the above. I asked to speak to a manager but was rudely told that the store does not have a manager. As far as I m concerned advertising something on your catalogue and not delivering the goods as advertised is false advertising. That is misleading the customers. I thereafter phoned Cell C on the Trade Partner Helpdesk who spoke to me and put me on hold for 24 minutes and came back to me and told me to send my complain in writing because he spoke to the store and they gave him another storey. I believe if the store was out of stock of the said item they should advise the customers and not try to make customers feel like they are ignorant and don't know what they are talking about. I have +- 10 contracts with Vodacom and I am fully aware of what contracts are all about so I would appreciate if Cell C staff didn't take me for an illiterate person. I would definitely taking my experience to the social media.
Thanks
Rani Mannie

I have 5 active lines with you guys applied for an additional line no feedback after a week to find out I have a small contract with Vodacom the captured my account info incorrect leading to the account being 3 months behind at vodacom fault not mine! I settled the outstanding amount and send the proof of payment to cell c direct via cell c power station rustenburg kamagelo and still they will not help me with an additional line I applied today again for an additional line Sony xperia l1 if this is not approved and feedback given urgently I will settle and terminate all my lines andbtake my business to another network provider. My number [protected]

[protected]
Lies lies lies

Urgent!

I paid my account on 1/09.2017

Since tuesday i have been sending
Email of proof of payment. After your sms
Telling me that i haven't paid my account
And also paid the required r70.

R1548.17 was paid on 1 september 2017
R70 was paid on tuesday.

I send more than 20 emails for proof of my payment!
Go and check your emails and see how many emails have been send from absa electronic payments.

Nobody did anything accept promises and lies!

This morning i send the proof of payments to
C moosy, she helped me. Later
She phoned me back telling me
That the amounts have allocated to
My 5 accounts and everything are in
Order. Now my lines are suspended?

On the 1 september you already had the full payment!
But you suspended my accounts?

At first if pieter working at your fleurdal branch gave met the correct information according to the reference number, see the reference number on die payment instead he should have told me to put in my cell number, [protected].

Right from the beginning i told you not to suspend my accounts, because it is paid! The [protected] is used by a doctor, my granddaughter, so if she have any claims against her we will held cell c liable.

Your suppose to be funny story of call are recorded like in spy movies, is a joke on yourself now. Go and listen to all the calls made from [protected] and then you must take action with your staff who are just their to earn a salary not for customer service. If you listen to the calls you will hear the a lady promised me the the lines not be suspended.

Get my lines working before 9h00 on 08/09/2017 or else i will contact the newspapers.

Please find attached proof of payment r1548.17 and r70.00

So please connect my line before 09h00 on 08/09/2017