Cell C
Reviews and Complaints

Just Received a phone call from cel c offering me a contract. Wen I interrupted the Rep Lady to inform her that I am currently employed in Canada and just Visiting SA she just said thank you and hanged up... really rude behavior! Service rate -10/10. Not a thank you or saying thank you for sharing the information. My message to Cel C: Go and get better sales Reps ! Maby you will get better sales wen you train them to be more Chatting with your customers and understand their personal life ! My rate ... : Not even worth Rating !

Incident: [protected] with all my efforts, even complaining. My account is still being debited. Cell c is the worst service provider!
I was promised this will be resolved by the fraud department. This is really unfair!
Resolve this today
R1399.31 is a lot of money. I need to again go to the bank and reverse it because the fraud department cannot do their job.

I first had my contract in January 2015 where I paid close to R1700 every month but more than a year later the amounts became too much for me, and I was struggling, I contacted Celllc wanting to find ways out because I couldnt afford the monthly instalments, I was told by cells to pay R6800, I tried to reduce my cell phone usage but I still paid a lot.

In January 2017 I realised that my contract was about to end but now my phone stopped functioning, so I took it back to cellc who later returned my phone without fixing it because they said it would cost more to fix, since I was left with no phone I was forced to take up a new contract as the first was now ending, I asked for an affordable contract as per previous experience and a prepaid contract which meant when airtime and data from cellc was exhausted I could top up without adding to the cellc bill.

My issue is I was never given clarity with regards to being prorated because I now had a new contract, we agreed that cellc will debit a fixed amount of R320 which covers 500mb day and 500mb night data and 25minutes of airtime, however because of the prorater which was not clarified R768 was debited from my account and the debit order was returned unpaid and I was charged and extra R100 from my bank, when I called cellc only then did they explain the reason which though annoyed and frustrated due to lack communication I ended up paying, after I paid I made numerous calls to cells to find exactly how much I should pay and cellc confirmed R320, now this month May 25 2017 cellc again robs me of my money without saying a word to me they debit R389 as a result the debit order is returned and R100 has gone to my bank for an unpaid debit order, when I call cellc they say they charged a R79 fee for a missed debit order in February which was cellc' s own doing.

I am not willing to continue my relationship with cellc as they haven't been good to me at all.

I await your reply

Humble Regards

Penina

Good Day
Dec 16th swopped from Vodacom to Cellc contract Huawei P9Smartphone...worst mistake of my life.and regretted it ever since...I had problems from day one, took the phone back within 7 days to get it replaced which it wasn't the staff changed a few settings and sent me on my way...I have endless numerous network problems on a daily basis and have been contacting Cellc continously. .
I am now enough, I went back to Shelly Beach Branch today, the lovely Indian Lady Manager did try to assist and phoned Cell C customer care and spoke to Kholani Mkize..who has no time and very little patience when it comes to working out a problem...He promised once again to have someone in Ramsgate this afternoon to check out the signal in order to log in this complaint so I can cancel my contract...but once again that did not happen...I am just curious must I take a week off work and sit at home in the hope that someone may pitch?
I have taken photographs of my phone from another device to show very clearly that I have no signal I cannot use the data that I pay over R1000.00 a month for...which obviously gets resold to someone else...now I am going to attach a couple of pictures to show you clearly that I have a problem...These papers and this story will be at my Attorneys office tomorrow morning because for three months Cell C has ignored me...
I no longer have the handset that I got with the contract as in pure frustration and rage after three months of not being able to function I dropped it and it is broken...I have used three different handsets and still have the same problem...I am going to complain to Hello Peter and put this all over Social Media because what you are getting away with is unlawful...and disgusting...Please acknowledge receipt of this email...
I want my contract cancelled with immediate effect, I want my number to go back to prepaid and I would like a new Huawei P9 Smartphone.
This is one days problems...I have photographs for three months..I have made an appointment to see my Advocate Ian Kalil if I do not get a decent response...an Urgent response.

[protected]

Trish M Bell

My phone (number: [protected]) was stolen on 21 October 2016 on which date I immediately filled out a termination of contract form and forwarded same with a copy of my ID to GloCell and requested the number to be blocked. The number was blocked but I still received a statement for the contract I terminated. After lots of back and forth emails requesting a refund and sending proof of termination of contract, I was advised that my contract was only terminated last month and was not entitled to a refund before that date.

I find this absolutely ridiculous as I have confirmation of the email terminating the contract and the contact person to whom the termination of contract was sent (Zanele Zweni, not the general customer care centre) - why was it only terminated last month when the termination was sent in October and if the number has been blocked and the phone stolen, why would I keep paying for it?

I would like a refund from GloCell for the months of November and December 2016 as well as January and February 2017.

I had a Cellc contract two years ago and when the contract ended, I ported my number to another network but my account with Cellc was paid up to date.

I want to take a cell c contract and Im blacklisted. My account was paid via debit order so how is it that im blacklisted and this has never been brought to my attention until now.

please can someone contact from your Legal department regarding this.

Long story short:
07/04/2017 (Friday) - I signed up for a New DATA contract (and a LTE router) with Linnika at Cell C Potchefstroom.
Router did not work properly since I got home.

09/04/2017 (Sunday) - After struggling for hours and hours to get the router connected, I decided to contact their call centre for assistance. The lady I spoke to (I think it was Thandeka) informed me that they are aware of customers having problems with these LTE routers and they are still trying to establish the exact reason for the problem before they can focus on getting the problem fixed.

10/04/2017 (Monday) - Linnika (from Cell C Potch) called to request that I need to take my ID to them, as the copy she made Friday was gone.
I informed Linnika that I will return the router on Wednesday and is not interested in having a repair to or replacement for this defective router, I only want this router to be removed from the contract. - I am already using my own device to access the data on the sim card.

12/04/2017 (Wednesday) - Linnika and Ruan (manager) insisted on having the device sent away for assessment.

18/04/2017 (Tuesday) - I received an sms to confirm the device was approved as an OBF (out of box failure) and I need to get in contact with the point of booking.

20/04/2017 (Thursday) - I called Potch to get a progress report on the removal of the device from the contract. Ruan (manager) said he would get Linnika (consultant) to call the head office and get the issue sorted. I requested that he ask her to sent me an email as confirmation once everything was done.
No surprise - I did not receive any email, phone call or even an sms!

22/04/2017 (Saturday) - I called Ruan once again and he was surprised that Linnika didn't get back to me. I INSISTED that he (as the manager) take over this issue and get it sorted. As he was already on his way home, he promised to get everything from her in the morning (Sunday) and call head office himself to get the issue resolved and get back to me before 12:30 23/04/2017.

23/04/2017 (Sunday) - After 14:00 I noticed a missed call (12:36) and returned the call, only to find out that Ruan has already gone home.
According to a colleague of Ruan - apparently he called me and only got voicemail, he did not try to phone me again as they were very busy in the shop and he will only call me again tomorrow (Monday).
[He did not even leave a voice message or sent an sms to request me to return his call.]
I requested the name and number of the person he (Ruan) reports to, as I want to complain about the BAD service, sommer for both of them, and was told that they are not allowed/permitted to give out the ladies number. I asked the colleague to get hold of her and ask her to please contact me (I granted him permission to give my number to her).
HAHAHA no phone call from anybody again, as they are clearly not focussed on customer service and customers are clearly not important to them.

I would like to know:
1 - Is a customer not important to Cell C?
2 – As soon as they became aware of the problems, why did they not retract all of it before letting more of these defective devices go into circulation?
3 - Why is it soooo difficult to get this DEFECTIVE device removed from my contract?
4 - Why is it such a mission to get feedback from any of their employees?
5 - Is it not polite anymore to try to contact a customer again if you could not get hold of them the 1st time?
6 - Where do you report bad service if it seems that nobody cares about the bad service they are rendering to their (unimportant) customers.

Actually I think - you cannot report them for bad service, as what I got from them do not even qualify as service at all!

The 19th of April 2017 I went to the Cell C store at Carlswald Shopping Center Midrand with a simple request I want to give 30 days notice on my TOPUP Pinnacle 1 subscription last day of service 31 May 2017 and from 1 June 2017 I want to convert my number to pay as you go. The lady phoned the cancelations department handed me the phone. Rose spoke to me I explained what I needed (may I add I said on several times that I am battling to hear her, the phone was breaking up and the store had music playing so load you had to shout to be heard). She kept on asking me why I want to cancel and with other customers in the store I said it is personal, the more I said it the more she insisted on a reason, clearly she does not understand what personal means and the fact that I don't want the whole store to know my business. She then kept on trying to sell me a straight up 50 postpaid for R30.00 that includes a number of sms'e 500mb data and 90 minutes airtime. I kept on saying no that is not what I want, but later got so frustrated with the load music and her being so annoying that I said ok but from the 1st of June only. She went and cancelled immediately my TOPUP Pinnacle 1! and activate immediately the new bundle! NOT WHAT I WANTED. She was more interested in getting me to take this bundle than taking note of the dates I mentioned at the start of my conversation and during. When I got home later that day and saw a document she mailed me I realized what she did I contacted Cell C cancelations and spoke to Rachel who could not help me and said she would give Rose a message to phone me. Today is 20 April 2017 and it is now 11H00 and still no call. I want this matter resolved, I want me TOPUP Pinnacle 1 active till the end of May 2017 and I DONT WANT THIS Straight up 50 POST PAID. I want this taken from my name immediately. At the end of May I will go again to one of your stores or at your customer service center and THEN I will make new arrangements after the cancelation of the TOPUP Pinnacle 1 was finalized. Clearly you can not do anything before as the Cell C staff does not listen.

Hi,

I'm insured with C surance (managed by Finrite) I have been struggling to get a replacement for my iPhone 6 from C Surance, since I made a complaint on the 6th of March. All I want is my phone back repaired or replaced particularly because I'm getting debited every month for a service I'm not getting.

Please see below time line of events:
6 March - Phone and forms submitted to get phone repaired at Cell C Headquarters.
7 March - Finrite reached out for me for IMEI number, which was submitted immediately
9 March - Excess fee quote sent
14 March - I paid the excess fee
18 March - Followed up with no action
29 March - Followed up and I was told that Couriers will reach out to me to deliver my phone
1 April - Followed up via email no action
5 - 6 April - Called with no answer from C Surance
7 April - Asked Finrite reception to escalate to righr personnel with no response
12 April - Call Centre from Finrite sent mail stating I should call Repairs
12 April - Asked for Repairs contacts, no response or action
18 April - Cell C customer service calls back after raised complaint via Cell C customer service on website
Still waiting to find out whats happening, however I'm still phone less and going to my second month with no phone.

C Surance Contact details: [protected]

Please Help

To whom it may concern

Please help I have terminated my contracts with cell c in February settled all my accounts, in March they deducted into my account, and I called and was told that my money was going to be transferred back into my account after 7 working days, called them again in about 2 weeks times still not yet received my money instead I have been transferred to different departments was told that they will contact me after 7 days, please help I feel abused by cell c the way they handled this matter, please help me this is frustrating.

After being a loyal customernwith cell c for a long time I decided to take out anither data contract with them for R199, now the balance is on R1700 for data that I did not even buy or use. They are unable to confirm ahythung for me only that the data was bought manually, as this is impossible as I am the only one in possession of this sim. i havent even used up the data I get with the contract now I have to pay for something I did not use. I am so dissapointed in cell c for not hamdling my case better amd trying to better assist with this. All they can say they cant help me as it was done manually. After always recommending cell c to my friends and family, i will not anymore. Utterly dissapointed

I was transferred from Altech Autopage to Glob cell ; last month my invoice increased from R100 to R14444.31 ; date 09 /03/2017 and this month R1091.55 date 11/03/2017 without any communication to check my affordability with the new offer that is required by NCR .

I am requesting the refund because no contract was signed for the new deal and I do not have money to pay .

I have never in my life experienced such rude/incompetent/pathetic service in my life! I called to upgrade my contracts with cell c, after everything was approved i received a notification to say that the phone will be delivered within the week. I called cell c back to inform them that i have not yet chosen the colors of the phones i ordered. I was told that you can not choose the colors because "what they deliver is what you get" ? Uhhhhmm ... I will not pay for a phone that i didn't ask for. The supervisor told me that he cannot let me choose the color of the phone because why does it matter if im going to put on a cover? I told him i will not pay for a pink phone if i asked for a black one! He laughed at me and sarcastically said that he promises it wont be pink. After speaking to dozens of people each one giving me different information, i still havent chosen the color of the phone and no one in the cell c call centre was ever helpful. Its been a week now, my package is upgraded but now sign of any phone. Apparently the phone was returned to the warehouse... Now what ? I am so frustrated and will never advise anyone to use cell c services as they are useless, incompetent and ignorant

[incident: [protected]] an account was opened under my name. When I received two debit orders of r195, I called cell c to inquire, I was told I needed to get an affidavit from the police station, provide my bank statement and copy of id. I have since provided all that my account is still being debited. An amount of r1399.31 was debited this morning. No one at cell c has tried to contact me or give me the status update. No communication from cell c's fraud department but my account it still being debited. I always leave my number when I inquire. I have the inconvenience of having to call the bank to reverse the debit orders.

i had a dual sim phone and my service provider is cell C, i went to a branch to black list the first imei with no hiccups, now my insurance came back to me saying i have to blacklist the second imei, i went back to cell c and have been moved from pillar to post even thou they can pick up the 2nd imei on their network with some number i dont even know, i provided receipts even the original packaging on the phone still no joy it has been 3 weeks now someone please help!

Good day

Please view emails below.

I was promised R8000 to use towards subscription and usage after we were disappointed by Glocell with regards to the MSC cruise.

I have on many occasions requested that my usage be capped at 10gb per month. I have done this at the branch and through the Glocell contact centre. Both assured me that it was done.

Now I recieve a bill for over R2000.
How many times must we go through this?
This is the 3rd or 4th time.
I have made hours of phone calls to Glocell, costing me large amounts of money and always end up back to this.

Your call centre support, service, and incompetence towards customers is pathetic. There is no winning with Glocell.

My wife is with Telkom mobile and I have my business phone with Vodacom, were we both requested, just once, that our usage should be capped at a certain limit and it was done within seconds.
With Glocell however, it has cost me tons of airtime and wastage of petrol going to the branch and it still has not been done.

This is over and above the stress and frustration of the MSC cruise debacle.

I am continuously disgusted by your service and being pushed from pillar to post whenever I call. I cannot call the contact centre anymore, in fear of losing my sanity...I am not joking. This is the level of frustration I have been pushed to by Glocell.

The sad thing is that I cannot cancel as I signed a 2 year contract last year after being promised a fully paid MSC cruise and excellent service from "THE MOBILE GENERATION"

Lies and incompetence is all I have recieved.

I want to cancel this contract. I will not let this carry on.

Akash Ajodapersad
[protected]

I recently took out a contract with cell c, despite the number of problems i had with them while on a prepaid!

I took the contract out and was advised in the store to take out an insurance to protect myself against loss, theft and damage. I inquired about the inaurance and asked if i needed to repair my phone for any reason will a temp phone be given to me, they did say if a phone is available they will provide me with one. so I took out the insurance and almost 2 months later i needed to make a claim because my phone screen cracked.

I called the insurance and they told me i needed to take my phone into the store and I did that. While in the store i called the insurance and asked for the excess amount i needed to pay, they advised me to ask the consultant in the store. The consultant was of no help and told me they couldnt help because they dont fix the phones.

When i went into the store i was hoping to be helped as i am a customer. But cell c is ridiculous and they did not provide me with any option of a courtesy phone, they had no idea what the insurance side required infact they told me all thwy did was sell the insurance and they dont know anything else about it. Which is ridiculous if you are selling a product to your customers! As a customer i am pating cell c for both my contract and my insurance! And i feel completely let down by their service.

I have a contract with cell c for a microsoft phone. I had problems with the phone from the start and when I wanted to return the phone, the manager told me it was too late (Even though there was a public holiday and all the shops were closed). I missed the return with one day. They sent my phone for repairs because the battery was faulty and when it came back I still couldn't use my phone. I have this phone for over a year and I used it for maximum of two months as it was always in for repairs. According to the consultant their repair centre couldn't see anything wrong with the phone and only did a software update, now we should take the phone to a company called gsm to have the phone repaired but the warranty won't pay for it because the repairs aren't done at their repair centre. I still pay the contract every month even if I don't use the phone! I went to cell c today and while the consultant was busy on the phone the phone died while it showed that the battery is fully charged. Should I really pay for a phone that is faulty and one that I don't (Can't) use?

Last month we changed our billing address and were assured that on this months account, the changes would be reflected. We received our new account on 7 April 2017, and wonder of wonders, the address has not been corrected. We had to have the correct address on the account for SARS, we have now run out of time. This is costing us millions of rands, as it is required for an import permit.

We have been trying to get through to the legal department today, by dialing 140, they put us through and we hang on for ages and then get cut off, so we have to start the process all over again. This is really not good enough.

The number in question is [protected].

PLEASE we need this address sorted today and a letter or new account e-mailed to us ASAP! 10 April 2017

I have 2 contracts with Cell C. One was closed down due to non payment, although it was in arrears my debit order was taken the end of Feb.During the month of March I made arrangements to bring the arrears up to date, which I did in the amount of R2000 (more then what I should have paid).On the very same day, they activated the incoming and outgoing calls, 3 hours afters this my account was terminated followed by a sms reading that they note the cancellation of my account and it will be effected on 31 March 2017.I did not cancel my account and how can they activate my number just to deactivate and permanently terminate my number.I have this number for a very long time and I use it for my business.I now have lost business because of my number not working.I went to the branch in my home town and they tried to assist but to no avail.If I want to keep my number I need to pay R5921.01, I see now on my statement that they will debit my bank account. I did not agree to this and this was not part of my contract will Cell C.If they debit my account I will most surely lay a claim for fraud.All the consultants I speak to are very unhelpful and it seems like they do not really know what is going on.The legal department can't even help me.I want feedback. I want my number reinstated.I will not let this go.The service I have received are not up to standard and Cell C are also in breach of contract on this point. Kindly get back to me. Telephone number [protected] (ref numbers [protected]).Email [protected]@yahoo.com