Cell C
Reviews and Complaints

I took out a new contract on 26 April 2017. When I received my SIM I noticed that the balance of data was incorrect. I've called customer care numerous times asking for them to fix the problem. My first call was on 6 May, I'm still waiting for someone to phone back with answers. This is getting ridiculous now. I provided the consultants name with whom I took out the contract and date. They said they will listen to the recording, how long does it take? Fedup! I have 3 contracts with Cell C, one is due for an upgrade. I doubt I'll be upgrading with Cell C as this is the second time I have had a problem with a new contract. Really poor service.

Good day
Myname is Nastassja Jansen, I have a contract with cellc and made my last payment of R370 they requested to open my communication line on the 9th of May 2017, I even sent them the proof of payment as they requested. But I still go sms's saying I did not pay and, im very frusterated by this amd need someone to go into this and investigate whats going on

Apparently I was owing R140 to Cell C and they took me to the credit beaureu! I have paid the amount in question and requested the contract be closed!I have been calling the call center every day looking for assistance!I keep being told to contact legal who NEVER respond to phone calls. I am always waiting for 10mins at a time hoping someone will respond! I have paid the amount and now need my name cleared! I called again today and the customer service consultant put me on hold for 5mins!I am absolutely frustrated at how painfull this is over R140. On top of that I see I am still being being billed!The contract was for 24 months it has now been over 3 years and I had requested the cancellation!This is unfair and unethical! I just want to pay the money and close my account and remove my name from the credit beaurau, they have completely ruined my credit worthiness for R140!

My account is on debit order and I have an overdraft facility for the "just encase months". I have since my contract started in March 2016 been informed that my debit order was unsuccessful. Subsequently my service was stopped until i paid it. I have never paid the account, however request the debit order be run again. This usually took to about the 14th on each occasion and no word of a lie the debit order was successful. On this occasion I took it upon myself to help Cell C figure out why this has happened. Note on a transaction amount of 15 times it was unsuccessful 3 times on different dates. Once last year November, then this year March and now again April. Sent them bank statement, funds sufficient, sent them proof there is no stop debit order instruction and sent them sms that states, thanks for payment your account has been credited with...

All and all I think it is a good days work. I am sitting in anticipation for the review and the next challenge Cell C would be giving to me as the customer due to a lack of dedication, understanding, uninformed work force they employee, charging questionable rates for everything they provide. 292 days to the end of this saga. I for one can not wait!

Cell C sent a phone by courier. I did not want the phone and i sent it back unopened. I called consultants and they confirmed that the contracts was cancelled. A few days later Cell C debited R511. I went to the bank to reverse it. They continued to debit for 3months while i always go to reverse it. A few days ago they debited again and even today. Why am i paying for a phone i never used? They even sent 2sim cards both on contract for 1 phone. This is ridiculous, im tired of calling consultants that send me from pillar to post. Im tired of doing bank reversals aswell

Today I received positive feedback from Cell C. A big thank you to Sikhumbuzo Ndlovu from Cell C who contacted me last week to assist with my complaint. He handled my case in a very professional manner and stayed in touch with me regarding my complaint. He just phoned me (as he promised he would this morning) to give me good news. Cell C will be refunding me.

Thank you Sikhumbuzo Ndlovu and Cell C!

Good day.

I have a Samsung mobile device that died 12 days after the warranty. I took it back to Cell C( Zevenwaght Mall), where they advised me to take it to the Samsung dealer ( Somerset Mall). so I did that, 3 weeks later Samsung told me that the mother board was blown.( sounds like a factory fault). I contacted cell C again and explained to them the situation on which they advised me to bring the device back. when I picked the device up at Samsung they have removed my glass protector. I had to pay R114 for assessment fees. when I arrived at Cell C the manager, without flinging told me they must send it in for repairs.
now I am very confused here. no phone since 15 April 2017 until now( 2017/05/12). so now apparently my phone will remain there for another 21 days. in the meantime I must pay the full amount. and whats worse, the device is not new anymore when it will come back eventually.

Good day
Incident: [protected] logged on the 9th of May 2017 and closed by you without having any contact with me.
Incident: [protected] logged again on the 10th of May 2017
Agreement Number: [removed]
I have cancelled my subscription with you on the 24th of April 2017 – this is for month to month billing with 30 days cancelation notice. I received an sms the same day confirming the cancelation of the subscription on my number [removed], last day 24 May 2017. I received today invoice [removed] for the period 1 May 2017 to 31 May 2017 (not sure why is it showing 31 May 2017 when the date all services are supposed to be cancelled after the 30 days notice I gave you is 24 May 2017. Please advise why this is the case.
Also confirm that this is my last bill as this was NOT sold to me as a 12 month contract but a service that will run month to month with a 30 days notice and you can go and check your recordings you always like to bring up. I have already ported my number to Telkom, because I want nothing to do with Cell C going forward as I mentioned to you when I did the cancelation.
Thanks
B Van Der Merwe

I signed up for a contract on 31 march - new data contract (and lte router) at cell c malmesbury (account # [protected]). I had wifi for one day (1 april). I ould connect to the rooter, but not to the internet. I went to the branch in malmesbury every day that following week. they could not help me. I even left the rooter with them for a day, so they could try to get it working, when I went to pick it up they told me that it was working fine. I got home, and nothing! in the meantime r195 was deducted from my bank account for the connection fee. eventually they told me that the rooter was not connecting because I had not yet received data and that I needed to wait untill 1 may. on the first of may I received the data, but it was 5g day and 5g night. not what I signed up for. I took out a contract for 10g day and 10g night. r286.40 was deducted from my bank account for the monthly fee. the rooter was still not working. I went back to the branch. they now told me that there was a problem with the rooter and the sim card. on 3 may I spent almost 3 hours on the phone with their call centre. I wanted to end the contract. they told me that I had to pay r1899 for the rooter. I told them that I was not paying for a rooter that never worked. I went back to the branch in malmesbury. the decided to send the rooter in for "repairs".
On 8 may they phoned me, saying that I must come in to the branch. they now told me that the contract has been cancelled and that I do not have to pay for the rooter. I asked for my money back. why must I pay for something that never worked? the shop assistant told met that they could not give my money back. I want comfirmation of the cancellation, because I am not sure if they cancelled the debit order, I never signed anything. and I want my money back!

Hi my name is taryn, [protected] phone number to get hold of me and [protected] is my cell phone number with cell c.

I took out an lg g3 with cell c and my contract had come to an end, all payments payed as per contract pm every month for 24 months, I was then offered a saver plan, 29.99, said yes to the plan..3months my phone fell out of my pocket cracked glass, cnt be used. Went to cell c wanting to fix and at the same time get an upgrade for j7 prime on top up 500night 500 day +25min pm, and had to change the 29.99 saver plan to 'o' for the agent to process the upgrade only to have a credit score change of 190 and it couldnt be increased as I apparently had skipped a 29.99 payment which can not be my fault as it is made by debit odder and I had no notification saying it was not payed, so now I have a bad credit score, can some body tell me what cell c is up to, I got the account number and made the payment. So what now? And not I guss the saver plan is cancelled to? And cant be changed?

My husband Mr G Coetzee went to MTN in Hermanus 6 weeks ago and applied for the transfer of above numbers from Glocell to MTN for new packages as we have reception problems where we stay in Hermanus.

After 6 weeks with proof from MTN that all has been done on their side Glocell has still not released the numbers.

We have correspondence below
From: Chris Van Seventer
Date: 26 April 2017 at 10:03:27 AM SAST
To: Gerhard Coetzee
Subject: RE: Port of numbers requested - [protected] - [protected] and [protected]
Hi Gerhard

There must be a system problem on their end, I suggest they speak to their port support team for assistance.

To date I see no port request from them which leads me to believe it is an internal system issue.

Trust this helps.

Regards
Hier is die 2 verwysings nommers van die probleempies.
As jy dalk hoofkantoor toe bel gee net dit vir hulle dan kan hul dadelik kyk of daar vordering is.
[protected] en [protected]

Regards
Joanne Niemann

Joanne Niemann
Sales Consultant

NOTHING IS HAPPENING_HELP?!

I got 2 SD numbers and was told to go into any Cell C shop and take my phones that I received with my contract with together with the sim cards. On my number they could not assist me as my contract is a CPA cancellation. What a frustrating day. Can you arrange with somebody to pick up the nessesary from me and then I have to do porting on my number. As you are already aware this is a matter of urgency.

To the cancellations complaints department.

To whom it may concern.

Im shaheem sedeman cell no is [protected]

Has a huge complaint regarding my premature upgrade.

I was told by the cancellations department that I have to pay a comittment amount of r633 to amend my contract so I can do a pre-mature upgrade...
I have paid the amount of r640 into cellc account on 29/04/2017 09:58 table view nedbank.
I have called the cancellations department several times and no consultant can give me the correct information... I have specifically spoken to thabo and he has escalted the query to amend my account so I can do my upgrade. however I have phoned the department again today 4/5/2017 and a consultant told me that she is going to phone me back tomorrow the same story that happened with thabo... no consultant has ever called me back to follow-up the situation.
I am so peeved and disgusted by cellc service that im receiving as I am not having a phone at the moment... only just a phone to borrow for mean while. all I want is to do my upgrade with a pleasure and not a hassle but the whole process is taking ridiculously very long just because someone is too lazy to do their job... I have been struggling since monday

I can assure you that I will take this further if this is not sorted out by tomorrow which is 5/5/2017 and I want my phone to be delivered to me by monday

Good Day

I am highly frustrated with the services that Cell C offers

I am Eva Kisten, Cell No. is [protected]

I was telephonically offered a contract last year on the 19 August 2016. I opted to take the contract and the only document ever received from Cell C was a delivery note on the 22/08/2016.
During that conversation no insurance was mentioned and I was given to understand that since its on contract its all covered. I never received a contract or statements but Cell C is ever ready to debit my account and my account is up to date with no skipped payments.

I was attacked and robbed on the 29/04/2017 and my cell phone was stolen. I called cell c the same day using a friends phone to blacklist and block my phone which never happened. I further went to the Campus Square branch to find out what cell c can do to assist but to my amazement they can do nothing. Mt account was still debited and when chatting to a consultant there I asked him to call and verify how cell c can assist. He was so frustrated himself that he was put through from one person to another but at the end still no joy. I told him that cell c needs to review the initial conversation on the contract offer because no insurance was offered which he did but im still waiting and no feedback. So unprofessional. Look at my pain and suffering because I want to cancel my contract and take another contract with someone else because cell c is wasting my time.
I will not pay any cancellation cost and I need a new phone.

I received a copy of my contract today being the 04/05/2017 after asking and waiting for it from the 30/04/2017. That is not very good customer service at all. My question is, does cell c not give a courtesy call to a new client to check on them?
Looking at the contract which I have not seen until now, I don’t think its fair from cell c not to reimburse me with a phone.
Do they not follow up and ask a client, offering them insurance since they never offered me one and my payments are all up to date.
I have never received any statements what so ever from last year.
Does cell c operate like this.
Such an unprofessional manner and its rather disappointing that I chose cell c.

I could go to another subscriber and get a better offer and at least be happy.

My question is what is cell c going to do?

I am filing this complaint to Hello Peter and every place else where is can complain about the pathetic services of cell c.
I will most likely go to the court as well as I have no joy from cell c

I don’t think cell c understands the pain and suffering you have caused in my life right now. Without my phone I am lost and family cannot get hold of me.

I am writing now to Hello Peter about the pathetic services of cell c who should actually be closed down.

Frustrated Client who never ever wants to deal with cell c again in her life.

Eva Kisten

I have logged a query several times at Cell C office in Brooklyn Mall about the incorrect billing for 1GB Smartdata Top up for number [protected]. I am NOT in possession of this cellphone number, yet I am being billed for 1GB Smartdata Top up since 5 March 2015. I received a call from Lerato from C who advised me to furnish Cell C with the attached documents.

I had an open contract with Cell C, therefore the billing for the 1GB Smartdata Top up for number [protected] is INCORRECT. I do not own this number. I could never pick up the billing for this 1GB Smartdata Top up since it was infused into my contract itemized bill. A bill which I never received from C, not electronically neither by post. I cancelled my contract with Cell C and I am still being billed for this 1GB Smartdata Top up for number [protected].

Good Morning,

My name is Candice and I have had a contract with Cell C for over 4 years. Recently (February 2017) I have upgraded and received the mobile and sim on 09 February 2017. Upon receiving the handset I had inserted the "new" sim card into the phone, this sim card did not work and the existing micro sim (old phone) was inserted into the handset so that I could receive calls. A day later 10-Feb-2017 I received the data sim card, this sim card did not work either and the message "not registered on network" pops up. I then bought manual data for the existing sim card which was loaded onto the handset daily. The data sim card never worked and I was not able to connect to whatsapp or play store during this time resulting in me purchasing manual data for my existing sim card that was also in the new handset (dual sim phone). I then telephoned Cell C on 13 Feb 2017 as I was advised to put a cap on the data sim and while speaking to the customer care agent, I advised her that the data sim card has never worked and that it said "not registered on network" since the day I inserted it into the phone. She advised me that the 2Gig data (as per my R 99.00 contract) has been depleted and that I will receive a top up on the 01 March. I nonchalantly said "OK" and left it at that.

At the end of February my account was debited as agreed, however the March debit order showed an amount of R 6 100+, which thankfully was reversed due to insufficient funds, I contacted Cell C and was advised that the data sim card was active between 10-13 February and I had "surfed" the internet, I layed a dispute advising that this sim card never worked and I had even informed Cell C of this when I called in. The case was under investigation and the result was that I agreed to place a cap on the contract.

At the end of April Cell C has then tried to debit R 6 300+ from my account which was reversed due to insufficient funds as well also the agreed debit orders went off . Firstly, I have been on the line with your agents for months now who clearly don't seem to know what is going on. One told me that the R 6K outstanding is for monies owing over 2 months (Utter lie and your existing debits go off each month and you can check your records). Secondly, why is Cell C debiting this particular amount seperately and why is this amount escalating now? Third, I was told previously that the number that used the data was the [protected] number, last week when I called in a agent who was very polite and helpful advised that the number which "used" the data is [protected]. I was completely shocked as up until then I have been led to believe the ...8267 sim card used the data (reminder that I had bought data for this sim card as the data sim which was in the dual socket of the phone did not work). She also advised the following:

- The data sim was very active from 10-13 Feb and was surfing the net on those days. I advised her that the sim has never worked "not registered with network" and that she should listen to the voice recording on the 13 Feb which will confirm me advising the agent "the sim does not work".
- She confirmed that the sim card line is open but is not active and has not been active since then. How odd is this now, so the sim which I advised never worked since day 1 was magically working for 3 days using all this data and has not been active since? Yes the sim is not active Cell C because it never worked!

So between the back and forth I have been advised to go into store and listen to the voice recording of me agreeing that I will place a cap on the contract once I receive the phone. Cell C - I am disputing the data charge of a sim card that has not worked and still to this day is not working! I am disputing your "data validation" of a card that is not registered on network..how does a card work for 3 days and stop working up until today? Can you see how bizarre that is? It makes absolute no sense and your agents arguing with me that the card was active for 3 days is not going to resolve the issue or make it better. I have advised each agent that I will not be paying the R 6K as I have never been active with the Data Sim and that this is daylight robbery.

As advised earlier to Lindiwe, I will not be paying this bill as I have not used data and had to purchase data for my contract number as the data sim card did not work from day 1 which was reported to Cell C on 13-Feb!

Since day one I never payed the contract amount of R99.00. I have called your customer service every month, but there is always an excuse. Last month I have informed you that my contract is only R99.00 and that you must rectify my record. Once again my account was debited with R250.00.
This is been the case for the past year. I will no longer tollerate this. You are stealing my money and are in breach of the contract. Credit my account or I will reverse the amount through the bank.

My contract is for R99.00 p/m, not R110, R200 or R250 p/m. This is a contract and you must manage it accordingly. NO MORE!
If the difference is not credited into my account by 7 May 2017. I will reverse the amount, stop the debit order and return your modem.
YOU ARE IN BREACH OF THE CONTRACT - NOT ME!"!

This email was sent: 10/04/2017
We are very unhappy with the service we get from cell c. The day we applied for this offer on 2 numbers of our vodacom contract you knew that we are staying in limpopo. With great shock everybody in every cell c shop and call centre is telling me that limpopo has got limited signal. I should roam on vodacom. Really what is the use! I roam on vodacom 95% of the time. I struggle with signal even though that was the reason for our move.

What I need from you is to move me. Back to vodacom without any costs as I did not have any of these incompetent service from them as I get from cell c. I logged more than 1 call. Various reference numbers: [protected] (November 2016) / [protected] (November 2016) / [protected] (March 2017) / [protected] (March 2017).

We are using our phones for our business and are losing business because I don’t have signal! I always have to switch from cell c to vodacom and back!

I cannot go on like this.

The other number that we have the same problem with is [protected].

Back to vodacom please and thank you!

I have family that is sitting with the same problem and will give you the numbers you are welcome to phone them:

Charles van der walt – [protected]
Charles vd walt (Jr.) – [protected]
Jacolien van der walt – [protected]
Annerie vd walt - [protected]

I hope to hear from you because your call centre just don’t care as nobody has phoned me. Back with any solutions. Just limited signal we can’t do anything about that!

Reply: 10/04/2017
Hi jaqueline,
Thank you for your below email. It is in our highest interest to assist you with your query regarding your move to cell c. We will attend to your matter below and revert to you.

Kindest regards

Brummer

After abovementioned reply I haven't heard anything from anybody!

Email sent: 29/04/2017

I still refer to this matter. Since I received an email back from brummer badenhorst on the 10th of april I haven't heard from anybody regarding this matter.

Clearly cell c don't think this is a matter of urgency.

I will take this further as cell c is not interested to solve my problem.

Still no reply from anybody

I can't work like this today I received sms notifications of missed calls. My phone did not even ring!