Cell C
Reviews and Complaints

I'm trying to get a hold of Cell C's legal department to settle and allocate funds to the correct account that was settled in May of 2016. Made a payment of about 17k to cancel two contracts. One of the numbers has been settled but the other number the funds were allocated as credit to my account which is currently being used to pay for a smart data contract I currently have with Cell C. I did not authorise them to use that funds for the current account. That will be paid by me monthly. Now I'm getting harrased daily by MBD inc for payments when infact Cell C is sitting with all the money they need. They just need to allocate it to the correct account.

I am highly disappointed in cell c, I bought the summit phone in February, I was told that once a month I need to recharge with R50 to receive 500 megs of data, yet since then every month I have to phone the branch performing in order for me to receive the data, when I phone the branch the keep saying they will call me back, not once have they contacted me.its it extremely poor service.

i did bought contract cell phone there at cell c last year in 2016 march and it's giving me a big problem where by it was being returned to the cell c repair department more than three time with the same problem and im so sick and tired about it and i want a new phone.My personal details is Nareng Jan Mboyane ID:[protected] cell number [protected]

I received a call from cellc yesterday 7 months after the contract was settled in full and a cancellation sms was sent to me stating the contract was cancelled . 4 Months after receiving this sms my account was debited with R2400 from an account they had not been deduction from for the duration of the contract details were switched from that account to an fnb account a month after this contract was taken out by the way but for some reason they felt they had the right to debit my account long after accounts were changed and the contract was paid in full . I then received a call from cellc stating there is an outstanding amount a month ago and I asked them where this amount was coming from as they gave me a settlement statement and the amount was paid as per that statement . A debit order went off from my account from cellc in March and I reversed and blocked it as they are in the happing of debiting any of my accounts with amounts I do not know off with no communication when ever they feel like it . Yesterday I received a call from a very rude lady from the contracts department that was even will to hear my side of the story let along investigate on her side based on the pile of references I gave her when this account was settled she just wanted to tell me they have blacklisted me and that they handing the account over...on what grounds I asked as there was no letter no any communication sent thru to me apart from my account that keeps on being debited and every time I call to find out why I am being told to reverse the debit order as it is a mistake on their side. This morning I have been on the phone with 2 different agents and have been transferred back and forth between departments with no assistance. I held the line for the legal department for almost an hour but no one answered I am told their office hours are from 8-5 been on this call from 8:30 trying to get this matter resolved . Cellc stuff is very unprofessional and I refuse to have my credit record dragged thru the mud due to incompetent staff that act like they are doing us a favor by doing their job and cellc as a whole not doing proper investigations before blacklisting and handing people over for ITC ...I expect this matter to be resolved by the end of this month and my name cleared as I will take legal action myself should I still be wrongfully blacklisted .

I recently took out a contract from Cell C for the 40 gig promo they having this month (May 2017) for R299.00.

This was a waste of my time and money, what's the point of having data you cannot use?

When i try using it on Google Play store i get an error about not being able to connect, if i use the net, it takes forever to load, and if i download something, it downloads at 50 kb/s or less...

Yesterday (16/05/2017) my sim stopped working. I took out the battery and sim card and restarted my phone, but it still did not work. I also took my friends sim card and inserted in my phone to see if the problem wasn't my phone, but it worked 100%, when I inserted my sim into his phone, it still did not work. So today I went to CELL C The Grove and the guy told me that I need to do a sim swap and pay R115.00. Why should I pay when it your faulty sim, i never take out my sim and my phone did not fall, so how could you charge me more money? I already pay R500.00 per month on my contract?

What happened to customer service?

I had my MTN sim card for 7 years and nothing like this ever happened. When my contract ends, you are definitely loosing my business.

This is pathetic. STOP chasing money and get a better customer relationship!

I need someone to contact me ASAP

I took out a new contract on 26 April 2017. When I received my SIM I noticed that the balance of data was incorrect. I've called customer care numerous times asking for them to fix the problem. My first call was on 6 May, I'm still waiting for someone to phone back with answers. This is getting ridiculous now. I provided the consultants name with whom I took out the contract and date. They said they will listen to the recording, how long does it take? Fedup! I have 3 contracts with Cell C, one is due for an upgrade. I doubt I'll be upgrading with Cell C as this is the second time I have had a problem with a new contract. Really poor service.

Good day
Myname is Nastassja Jansen, I have a contract with cellc and made my last payment of R370 they requested to open my communication line on the 9th of May 2017, I even sent them the proof of payment as they requested. But I still go sms's saying I did not pay and, im very frusterated by this amd need someone to go into this and investigate whats going on

Apparently I was owing R140 to Cell C and they took me to the credit beaureu! I have paid the amount in question and requested the contract be closed!I have been calling the call center every day looking for assistance!I keep being told to contact legal who NEVER respond to phone calls. I am always waiting for 10mins at a time hoping someone will respond! I have paid the amount and now need my name cleared! I called again today and the customer service consultant put me on hold for 5mins!I am absolutely frustrated at how painfull this is over R140. On top of that I see I am still being being billed!The contract was for 24 months it has now been over 3 years and I had requested the cancellation!This is unfair and unethical! I just want to pay the money and close my account and remove my name from the credit beaurau, they have completely ruined my credit worthiness for R140!

My account is on debit order and I have an overdraft facility for the "just encase months". I have since my contract started in March 2016 been informed that my debit order was unsuccessful. Subsequently my service was stopped until i paid it. I have never paid the account, however request the debit order be run again. This usually took to about the 14th on each occasion and no word of a lie the debit order was successful. On this occasion I took it upon myself to help Cell C figure out why this has happened. Note on a transaction amount of 15 times it was unsuccessful 3 times on different dates. Once last year November, then this year March and now again April. Sent them bank statement, funds sufficient, sent them proof there is no stop debit order instruction and sent them sms that states, thanks for payment your account has been credited with...

All and all I think it is a good days work. I am sitting in anticipation for the review and the next challenge Cell C would be giving to me as the customer due to a lack of dedication, understanding, uninformed work force they employee, charging questionable rates for everything they provide. 292 days to the end of this saga. I for one can not wait!

Cell C sent a phone by courier. I did not want the phone and i sent it back unopened. I called consultants and they confirmed that the contracts was cancelled. A few days later Cell C debited R511. I went to the bank to reverse it. They continued to debit for 3months while i always go to reverse it. A few days ago they debited again and even today. Why am i paying for a phone i never used? They even sent 2sim cards both on contract for 1 phone. This is ridiculous, im tired of calling consultants that send me from pillar to post. Im tired of doing bank reversals aswell

Today I received positive feedback from Cell C. A big thank you to Sikhumbuzo Ndlovu from Cell C who contacted me last week to assist with my complaint. He handled my case in a very professional manner and stayed in touch with me regarding my complaint. He just phoned me (as he promised he would this morning) to give me good news. Cell C will be refunding me.

Thank you Sikhumbuzo Ndlovu and Cell C!

Good day.

I have a Samsung mobile device that died 12 days after the warranty. I took it back to Cell C( Zevenwaght Mall), where they advised me to take it to the Samsung dealer ( Somerset Mall). so I did that, 3 weeks later Samsung told me that the mother board was blown.( sounds like a factory fault). I contacted cell C again and explained to them the situation on which they advised me to bring the device back. when I picked the device up at Samsung they have removed my glass protector. I had to pay R114 for assessment fees. when I arrived at Cell C the manager, without flinging told me they must send it in for repairs.
now I am very confused here. no phone since 15 April 2017 until now( 2017/05/12). so now apparently my phone will remain there for another 21 days. in the meantime I must pay the full amount. and whats worse, the device is not new anymore when it will come back eventually.

Good day
Incident: [protected] logged on the 9th of May 2017 and closed by you without having any contact with me.
Incident: [protected] logged again on the 10th of May 2017
Agreement Number: [removed]
I have cancelled my subscription with you on the 24th of April 2017 – this is for month to month billing with 30 days cancelation notice. I received an sms the same day confirming the cancelation of the subscription on my number [removed], last day 24 May 2017. I received today invoice [removed] for the period 1 May 2017 to 31 May 2017 (not sure why is it showing 31 May 2017 when the date all services are supposed to be cancelled after the 30 days notice I gave you is 24 May 2017. Please advise why this is the case.
Also confirm that this is my last bill as this was NOT sold to me as a 12 month contract but a service that will run month to month with a 30 days notice and you can go and check your recordings you always like to bring up. I have already ported my number to Telkom, because I want nothing to do with Cell C going forward as I mentioned to you when I did the cancelation.
Thanks
B Van Der Merwe

I signed up for a contract on 31 march - new data contract (and lte router) at cell c malmesbury (account # [protected]). I had wifi for one day (1 april). I ould connect to the rooter, but not to the internet. I went to the branch in malmesbury every day that following week. they could not help me. I even left the rooter with them for a day, so they could try to get it working, when I went to pick it up they told me that it was working fine. I got home, and nothing! in the meantime r195 was deducted from my bank account for the connection fee. eventually they told me that the rooter was not connecting because I had not yet received data and that I needed to wait untill 1 may. on the first of may I received the data, but it was 5g day and 5g night. not what I signed up for. I took out a contract for 10g day and 10g night. r286.40 was deducted from my bank account for the monthly fee. the rooter was still not working. I went back to the branch. they now told me that there was a problem with the rooter and the sim card. on 3 may I spent almost 3 hours on the phone with their call centre. I wanted to end the contract. they told me that I had to pay r1899 for the rooter. I told them that I was not paying for a rooter that never worked. I went back to the branch in malmesbury. the decided to send the rooter in for "repairs".
On 8 may they phoned me, saying that I must come in to the branch. they now told me that the contract has been cancelled and that I do not have to pay for the rooter. I asked for my money back. why must I pay for something that never worked? the shop assistant told met that they could not give my money back. I want comfirmation of the cancellation, because I am not sure if they cancelled the debit order, I never signed anything. and I want my money back!

Hi my name is taryn, [protected] phone number to get hold of me and [protected] is my cell phone number with cell c.

I took out an lg g3 with cell c and my contract had come to an end, all payments payed as per contract pm every month for 24 months, I was then offered a saver plan, 29.99, said yes to the plan..3months my phone fell out of my pocket cracked glass, cnt be used. Went to cell c wanting to fix and at the same time get an upgrade for j7 prime on top up 500night 500 day +25min pm, and had to change the 29.99 saver plan to 'o' for the agent to process the upgrade only to have a credit score change of 190 and it couldnt be increased as I apparently had skipped a 29.99 payment which can not be my fault as it is made by debit odder and I had no notification saying it was not payed, so now I have a bad credit score, can some body tell me what cell c is up to, I got the account number and made the payment. So what now? And not I guss the saver plan is cancelled to? And cant be changed?

My husband Mr G Coetzee went to MTN in Hermanus 6 weeks ago and applied for the transfer of above numbers from Glocell to MTN for new packages as we have reception problems where we stay in Hermanus.

After 6 weeks with proof from MTN that all has been done on their side Glocell has still not released the numbers.

We have correspondence below
From: Chris Van Seventer
Date: 26 April 2017 at 10:03:27 AM SAST
To: Gerhard Coetzee
Subject: RE: Port of numbers requested - [protected] - [protected] and [protected]
Hi Gerhard

There must be a system problem on their end, I suggest they speak to their port support team for assistance.

To date I see no port request from them which leads me to believe it is an internal system issue.

Trust this helps.

Regards
Hier is die 2 verwysings nommers van die probleempies.
As jy dalk hoofkantoor toe bel gee net dit vir hulle dan kan hul dadelik kyk of daar vordering is.
[protected] en [protected]

Regards
Joanne Niemann

Joanne Niemann
Sales Consultant

NOTHING IS HAPPENING_HELP?!

I got 2 SD numbers and was told to go into any Cell C shop and take my phones that I received with my contract with together with the sim cards. On my number they could not assist me as my contract is a CPA cancellation. What a frustrating day. Can you arrange with somebody to pick up the nessesary from me and then I have to do porting on my number. As you are already aware this is a matter of urgency.

To the cancellations complaints department.

To whom it may concern.

Im shaheem sedeman cell no is [protected]

Has a huge complaint regarding my premature upgrade.

I was told by the cancellations department that I have to pay a comittment amount of r633 to amend my contract so I can do a pre-mature upgrade...
I have paid the amount of r640 into cellc account on 29/04/2017 09:58 table view nedbank.
I have called the cancellations department several times and no consultant can give me the correct information... I have specifically spoken to thabo and he has escalted the query to amend my account so I can do my upgrade. however I have phoned the department again today 4/5/2017 and a consultant told me that she is going to phone me back tomorrow the same story that happened with thabo... no consultant has ever called me back to follow-up the situation.
I am so peeved and disgusted by cellc service that im receiving as I am not having a phone at the moment... only just a phone to borrow for mean while. all I want is to do my upgrade with a pleasure and not a hassle but the whole process is taking ridiculously very long just because someone is too lazy to do their job... I have been struggling since monday

I can assure you that I will take this further if this is not sorted out by tomorrow which is 5/5/2017 and I want my phone to be delivered to me by monday