Cell C
Reviews and Complaints

I was transferred to Glocell when Autopage closed. My contract was expiring end of December 2016, I interacted Glocell and they emailed me a Termination of subscriber, and was told to email it to the email on the form ([protected]@seventy2.co.za. I emailed a copy of my id with the termination on 2 December 2017.

Nothing happened, they kept deducting money from my account. After phoning the customer support centre I mailed the cancelation again on 3 January 2017 and got the following reply:

Good day
　
Thank you for your email.
　
Please find below feedback.
Your Glocell contract on Straight Up 50 TopUp with cell phone number [protected] will be terminated and the number migrated to prepaid effective end of January. Your reference is [protected].
Your Glocell contract on Straight Up 50 TopUp with cell phone number [protected] will be terminated and the number migrated to prepaid effective end of January. Your reference is [protected].
Your account must be up to date, your last invoice will be on 01/02/2017. The invoice will include your last device fee if applicable plus any additional usage for the previous month should you have been on an open contract
Your last debit order will be effective end of February.
Please ignore points 2 and 3 should you have been on a Top Up contract with no device fee
Accumulated monthly allocation/airtime will be forfeited upon termination.
Should you require further assistance please do not hesitate to contact our Customer Support team on 0841234

Regards
Matshidiso

The contracts were never stopped and money was again deducted from my account. After numerous phone calls I was eventually informed that the contracts will be terminated on 10 February and that they will pay me back a portion of February's fees. Obviously that did not happen and again another R401 was deducted from my account on 28 February. After another 30min phone call to the customer support centre no clear explanation could be provided. I am encountering a brick wall by phoning the customer support centre and need some help. Thanks

I sent my phone to Cell C in Pinetown (Pinecrest Mall) on 28th December 2016 for repairs. I have gone to the shop 4 times in the two months- no one has answers.
Yesterday I called customer care (084140), they told me I should go back to the shop to get another phone. When I got to Cell C nobody seemed have any knowledge of this until I told them what the customer care consultant had said. AGAIN I was sent back without a phone because this time they did not have the list of cellphones I had to choose a replacement phone from.

Cell C has provided a horrible service to me and I will not refer anyone to Cell C. Nobody seems to know what is going on- I even emailed [protected]@cellc.co.za last month, they asked for the EMEI number which I provided within 3 minutes. Today they tell me had I provided them with the EMEI number of the handset the query would have been resolved in January- I have RESENT the email I sent to them initially, no one has apologised for saying I did not send the email, instead I am referred back to the shop.

I am truly angry and disappointed!

In June 2016 I took out a contract with Glocell and got a free boat cruise with it. They sent me the form to complete for cruise and had to choose a date. I chose 3 March . Then I heard nothing again. In Feb 2017 I got a mail saying I cannot get the cruise because there were too many entries. Please help since this is contract break.

Thank you
Suzette Kotze

To whom it may concern I bought a phone on contract with sell direct for a cell c contract in October. The phone stopped working for a week and I have contacted them for 3 months and said they would have to collect and I could not take it in .I took it to east rand mall cell c in January and they said they would book it in and I spoke to Roelien yesterday and they only booked it in today its been 5 months without my phone and can't believe how pathetic your service is.I want this sorted out by tomorrow or I will take it further.I had the phone for 1 week?

I cancelled my contract in December, when the term of the contract ended. Telkom is still debiting my account for a device I do not even own.
I contacted Telkom 5 times now, & each time all they can say is that they will escalate the matter. They cannot connect me with the Accounts Department, & I have asked for a manager to contact me. Since my last conversation with an agent on the 23rd February 2017, I have not had any feedback from them. I require my refund & correct cancellation.
Please can anyone assist.
Thank you

Good Day

I am really disappointed with the service I am getting from the Cell C Repair Centre and the C Insurance.

I know the C insurance service is the worst but the funny part is that Cell C is still using the Finrite company.

Let me start with C- Insurance, The service is extremely poor, firstly if you want to claim, which is option two on the voice prompt, you will never get hold of the Consultants but if you want to open the insurance being option one within a minute, they pick up the phone and they all professional when opening the insurance.

If you are lucky enough for your claims, they will answer and hang-up, they are not professional, when you send the claim forms they will never respond nor call you, you always have to call them, while on the claim forms you filled in your contact details being your cellphone, alternative number and email address but believe me, it is a waste of time to complete this section. I have experienced it several times.

I went to Waterfall on the 13th of February 2017, for my Huawei P7 to be booked, the reason why I went to the HQ, I was avoiding a process of taking my phone to the store, knowingly that it was going to take forever to get to the Technicians (CellC Repair ) and the process of my phone being repaired.

My phone was booked by a CellC Tech and on the 15th, he gave me a quote and mine was to complete the insurance forms and send it to their email address, which I did.

I kept on calling the Technician as he was generous and very helpfully, I am not even ashamed to mention his name; Mpho Moopelwa.

The matter was no longer with him as I submitted my claims to : [protected]@finrite.co.za and [protected]@finrite.co.za but I kept on calling [protected] with no answer, regarding the feedback. on the 17th I went back to Mpho he called the C insurance on my behalf and they informed him that their respond is within 24 hours and they also work on Saturdays.

They never responded my mail nor call me, after several attempts, I got hold of them on the 22nd and I was informed that they will get back to me, which I knew that it was a story. They didn’t bother to get back to me.

On the 23th I contacted them and got hold of the lady by the name of Nancy Ndebele, We didn’t start on the good note but she eventually assisted me to get my access but I was told that they are replacing my P7 with P8 lite.

I questioned the reason behind that and I was informed that P7 has lost value and they cannot repair my device, meaning that P7 is equivalent to P8 lite, I explained to the lady that I am not happy with P8 lite as I am aware of two issues that I came across with the phone. I am an IT Technician by profession and One of my users uses P8 lite, it didn’t wanted to connect to the Wi-Fi and the dealer exchanged the phone. The new phone that was exchanged it doesn’t want to connect to Office 365 up to date.

I asked her if it would be possible to get the same P7 as I am happy with the make and P7 but I DON’T WANT P8 LITE, she referred me to the Cell C Repair Centre.
On the very same date I contacted the Cell C Repair Centre and I was referred back to C Insurance, reason being that a customer cannot tell them which phone he wants and he cannot recommend, the decision can only be made by C-Insurance or the Technician who inspected the phone.

I patiently contacted the C-Insurance and Nancy was busy, I then spoke to the gentlemen by the name of Thsidiso, having to explained my query time and again, which is annoying but which option did one have?

Tshidiso made a Conference Call with a Cell C Repair’s Consultant and the lady didn’t have an answer for me base on the question I asked her. My question was why are they replacing my P7 with P8 lite, I know that P7 was discontinued but why are they replacing it with P8 lite, while I am paying R328 for my P7 and R119 for the insurance and according to me and the value of the phone based on my monthly premium, is an average of R5000-7500. While P8 lite is ± 2500 .

She told me that she will have an answer for me the following day, on the 24th no one called nor mail me. As patient as I am, I called and I had to explain my query to another consultant and I was informed that there are no updates on my call, she told me that she will get back to me by the end of business day on Friday and she never did.

I awaited even today and no one got back to me, I called today being the 27th of Feb, I raised the very same question and the lady by the name of Andronica Lekgwale was supposed to get back to me, but it was the story that I was used to by now, she never did and I called again and got hold of another consultant, her name is Lebo If I got it right, she cut me off and now I am at a stage where I cannot take it anymore.

I am requesting an escalation to my call, I need a clarity to why are you replacing my P7 with P8 lite, how are they equivalent while I am paying R328 and Insurance of R119 and the person who is on P8 lite contact is paying roughly R150 and insurance of R69.
The other interesting part that Andronica informed was that I might get a refurbished P8 lite.

Cell C, Is how you treat your customers?

The process of being assisted is way terrible, There is no way I am upgrading with such service.

As a matter of fact I have been using this sim since 2007 but really I am being failed as a consumer, do we really have to complain before we are assisted?

The last question why are you still using C Insurance, how often do you monitor it and are you happy with the reviews you get from C Insurance? The Repairs Centre really disappointed me, I can’t believe!

Reference Number: GPJOH104805
Regards,

Teboogo

i have received poor service from the time I migrated from Autopage.

i have tried to upgrade my contract 3 times in one month with glocell at the canal walk branch and every time they get it wrong. Due to a delay on the glocell branch employees i failed to get the January 2017 promotion, when i call or go to the branch nobody knows about the status of my query or escalation including the manager of the store. they make promises to fix my contract and get back to me but fail to resolve the issue even after 1 month. due to the incompetence and disgusting customer service i have lost faith in the cell c brand and will be moving to a new service provider.

I went into the Carnival Mall Cell C store to upgrade my contracts. They could not assist me with my particular request for an upgrade. To add to this, I asked about a product relating to data and was misinformed by the consultant. Clearly he did not know his product well. I ended signing up for a contract to which I'm now bound for the next 23 months and counting. I went back to the store just over a week later, still not having used the data package I was sold (after looking up the original data package I wanted to purchase) and explained to the store manager (Ash) that the consultant who assisted me did not know what he was talking about. Ash dismissively told me that I'm stuck with paying R99 monthly instead of trying to reverse the contract and selling me 100 gigs of data for R999. At that exact point I decided to cancel my other 2 contracts worth approx R1500.00 monthly because of this man's lack of decision making skills. Basically, Cell C has settles for R1200.00 per annum as opposed to R18000.00 per annum. I then called Cell C cancellations on the 25th of January 2017 to cancel my 2 contracts for the 25th of this month, and believe it or not both phone lines are still active. I just called the customer service department and it seems its still my problem and they will not be doing anything about it. They are aware of the cancellation request, but have set it for the 28th. Sizwe, who also spoke to his supervisor, told me I had to call back and follow it up myself. I just wonder how many more potential customers Cell C has lost with this type of attitude. It's also surprising that a service related business, in our country and in the current economy, can behave like this without changing their strategy and management processes. South Africa thrives on providing customer service, but I think enough of this type of attitude will tarnish our reputation considerably. I have been a customer of Cell C through the years (since the company opened) and had to bear a great deal of rubbish purely because I was too lazy to search for better service. I've had enough.

I Ported my number from FNB (Vodacom) twee weeks ago. It was the Wednesday. Thursday I was able to load airtime date and made calls. The Friday when I want to phone I got the message " this call could not be connected right now please try again later" when I want to load airtime I got the message " connection fail please phone 140". When I want to sms straight error failed. I can receive calls, whats app, go on to google and facebook no issues. I cant phone out load airtime or sms. The only number that I can dail is 140 not even 141 works. I log several complains with cell c evertime I receive just a reference and everytime I need to explain the problem over and over again. Not even the technical department are experience enough to solve the problem. This is now a twee week process and they just don't come back to me with a solution. I even received a new sim from there cell c shop in Kolonade and they reset my factory setting on my phone when I insert my sim in a other phone same problem. I tried everything what borders me is that the day when the porting was successful I didn't receive an sms for setting and to insert pin 1234. I need this to be solved as this is causing me a lot of problems I struggle to get into my own home. Please help

I hv a zte router on sim [protected] contract. I often hv to buy data or use other networks when the router is jst a toy in my pocket. This wk since Tue no service. Its worse away from town. Rt now m at Fish River Sun in Eastern Cape. No service. I hv called cell C n even at their local store before. It feels so fake to rely on cell C service. I bought the contract thinking its a service instead its jst a liability because i hv to make sure i hv airtime n another network/service provider bcoz my fone is also cell C who is often out of reach. Vodacom/ cell C service link seems hopeless. We are a family of 10 who end up iaccessible bcoz they all joined me in getting cell C since about 2005. I now regret the loyalty. It looks like its badly misplaced. Please cell C do something about the quality of your service. Right there in Mthatha the service is quite unreliable.

I have sent emails and called from june 20q6 to date i am still being over charged. Is there someone who can assist and get me my refund back? Emails are not working they return as delivery failure but at month end my account is being debited. I am just being rioped off month after month. Everyday i am promised it will be resolved by someone manager and they sending mails but i guess they say that just to get you off the phone you cant even follow up cause you get a different person all the time.

I called the KZN Glo-Cell branch today & was being helped by Mpho Molokwame. It took her on the first call approx 35 minutes to establish my the balance on my data card & to advise the process to add more data onto the account. She was unclear, unhelpful & apathetic. After explaining my circumstances that the owner of the business is not in the office to sign the letter requesting for additional data but i am the Accounts manager that pays this account monthly, she was still obstinate & refused to find any other solution. When i asked to speak to her supervisor she stated they are not available. She never wanted to understand or try to provide further help. What is the use of us keeping this contract with Glo-cell if they cannot provide support & service when in need. Mpho is arrogant, rude, stubborn & useless! She even refused to give me the email of her supervisor Priya Narainsamy. How do you deal with such difficult service providers! Mpho should not even have a job in the call centre if she continues to be of no help to customers!

On the 29/12/2016, I went to the Cell C store in Canal Walk, Century City, Cape Town. I applied for the Samsung Back to School Special (Samsung J5 prime and Samsung Tab3). I completed my paper work and was approved. I asked if there was stock available and was advised that there is stock available. I said that I would take the contract out from the 23th or 24 January 2017 as I would like to number port from Glocell to Cell C. The sale person I dealt with is Taramine Fish.

In January 2017 as requested by Ms Fish I emailed her my Glocell account number, she did not reply or acknowledge she received the email. I called the store a couple of times after the 23th January 2017 to advise that my Glocell contract has not yet expired but would be ready by the 30/01/2017. I made several call for Ms Fish regarding the start of my new contract, never got any replies to my call.

I called again on the 08/02/2017 and was advised to come in just to be told that they don’t have stock and will ask their manager to source stock. I got a reply via email on the 14/02/2017 advising that the account could not be open because “the package cannot be opened as for the deal was only or that time frame”. I then sent a email asking about more details regarding the time frame etc. I also asked that the matter be escalated to the manager and I did not get a reply.
I called the store on the 16/02/2017 and spoke to the supervisor by the name of Ziyaad and related the matter to him and he advised that he would get the manager and sale consultant involved. Up till now I have not gotten any response from the store.

I find this service to be pathetic and unprofessional from Cell C. I have been proactive from the start and asked all the time about stock availability and to be told the last month that the deal is over, I find this unfair and not good business ethics. I have been a Cell C subscriber for over 10 years now. Please advise if you will be honouring the Samsung back to school deal or providing me a similar deal or should I take my business somewhere else.

Please advise urgently.

I bought the above mentioned product on the 16/02/2017 at Edgars. I was highly impressed and excited when I purchased the product but I that all changed when I discovered that the info on box refers to 8gb of internal storage but when I opened settings on tablet the internal storage showed a total storage of 4gb. Huge difference. 4gb is very small and does not allow you to save much on the tablet and it slows the tablet down tremendously.

The network coverage and roaming usage is not up to standard. The roaming connection keeps dropping and im in a 4g coverage zone. The 3g coverage is appalling. I thought after all these cell c would be better. I was wrong. Their contracts and data may be cheap but there is a very good reason for that. I tried many solutions non worked. i will never buy anything from them ever again!

17 January 2017 I handed in my tablet for quote for repairs Brits Mall.
First the employee training was useless..did not know anything and hour an half later the tablet was handed over but not submitted with an promise they will call as soon as submitted. No call no sms no thing.
after few calls I and numerous persons, still they said I have to come in and they will let me call the service to cancel repairs and return. They did not even had my number or email so how is the quote getting to me..
the rude "black lady" helping could hardly inform me what wrong with tablet..
then handed over to black guy still they did not give the details..
Cell c is fast to take money, but response to clients is very bad ...
I will tell everybody I know about this incident and I will not pay for the a service that is so poor...
close the branch as they are all useless...the one there that actually helped left...to all the employees at CEll C brits mall...may you get what you deal to all your customers...thanks I know this will never be dealt with

Cellc is a bad sevirce provider
On the 13. February 2017 it was monday and I bought cellc 1gb data for r149.00 but never received the data bundle of which wanted to use it for something urgently important... Then the following day it was the 14 in the morning 08:37 (+27 84 140) someone called by the name of thapelo saying they still processing my data and by the end of the day i'll get it... Then I waited and I never received a data... I phoned them on the 15 february 2017 asking about the same data I never received and this person by the name of busi said she will call tapelo and ask him about the data and she will make sure I get the data but I never received a data till today the date is 16 february 2017 so basically it's been 4 days since they never load my data that I bought from cellc...
Cellc is a bad service provider so not reliable they have a bad customer service, they don't care about their customers, they don't value their customers and its totally annoying what you doing this bad service of yours let alone your slow network... You are so desapointing in every level its so frustrating what you doing to people...

Kindly looking foward to your response if i'll get one thou. If not im forced to port out... 😠😞👀

Cell C

ON 30/3/2016 I received a call from a "Gugu" from Cell C offering me a Samsung J5 at R239 per month, and a J1 at R139 per month. I explained to her that I currently have a contract with them for numbers [protected] and [protected], but we needed new handsets. I said if i can have the J5 in Gold and the J1 in black, I would take up this offer. I also enquired as to what the settlement amount would be should I wish to cancel the existing contract and she gave me the amount of R1049. She also advised me that i can call 084 140 in order to ensure I keep those two cell numbers. When we came to the end of her reading the Terms and conditions, prior to concluding the contract, she advised me that they cannot guarantee the colour of the phones as they are ordered from a warehouse. I stopped her there and said then I do not wish to take these contracts, as I am only taking same because she initially said she can ensure I get the colours I want. She then said that its ok, she will make a note and ensure I receive the correct colours. We concluded the transaction and she confirmed it will take up to 5 working days to deliver.

One day later, Friday 1/4/2016 the delivery guy came at about 14h00 to deliver the phones. i opened the packages whilst he was still here. I did not open the cell phone boxes, as I saw on the side of each phone box that it was the wrong colours. The J5 was black and the J1 white. I asked the delivery guy to take back the package, as it’s the wrong colour, and I did not want the phones. He confirmed he could not take it back and i should phone cell c to arrange this.

On 1/4/2016 I phoned Cell C and spoke to a Thelani. I explained the entire story re the wrong colour phones to him. He begged me to please phone him back on Monday morning 4.4/2016 at 084 145 and select option 2, then I will reach him, and we will arrange the cancellation. He said it is late and Friday, hence having to call him 1st thing on Monday.

On Monday 4/4/2016 I phoned and spoke to a Sharon. I explained the whole story to her and she said i should not worry, she will arrange the collection and cancellation within that week.

By 26/4/2016 they still did not collect the two phones, nor did anyone from cell c call me. I once again phoned and spoke to a Nesh, from the cancellations department, who very irritated, advised me that they cannot cancel this, unless the collections department have collected the phones. I was then transferred to the collections Department and spoke to Notuto who arranged for the collection of these devises and gave me a reference number of [protected].

By 8 June, no one has collected the phones. I phoned one again and spoke to a Zinzi. By now I was extremely irritated with cell C and clearly expressed that to them. Again they informed me to speak to the collections Department. I spoke to Mary, who once again booked a collection with ref no: SN1606087190.

In the Interim I stopped the Debit Order at the bank, as these phones are still sealed in their boxes, waiting for Cell C to collect. In the interim, I have received numerous calls regarding "payment", and each time I explained this entire story. I am fed up with Cell C, and their incompetent staff, who has been taught no listening skills.

During September 2016 I received calls and SMS’s and voice messages, threatening me with ITC regarding this Cell C account. These calls came from a Company MMM Capital who claimed to do collections on behalf of Cell C. It was an Indian lady harassing me. I phoned this Company on 13/10/2016 and asked to speak to the Indian ladies’ superior. I was transferred to a lady by the name of Anette Madurai. For the first time I took a sigh of relief as Anette actually took the time to listen to my entire story. She agreed that Cell C was totally in the wrong, and requested me to put the details on a mail, and she will escalate this to the correct person at Cell C in order for them to rectify this mess that they have caused. She also confirmed that on many occasions Cell C don’t listen to their Customers, and refers incorrect matters to them to collect on. She assured me I need not worry; she will sort this mess out, once she gets my e-mail.

On 19/10/2016 I sent a detailed mail to Annette explaining in detail with date’s names and timeframes with the events (as above) detailing what has happened. I requested her to supply me with the contact details and name of the CEO and ombudsman, which I never received. I asked her to supply me with feedback, which I never received. I advised her that I have the 2 sealed phones, and she should arrange with Cell C to collect same. I thanked her for listening and for offering to rectify this with Cell C.

Thereafter I never heard from anyone again.

I have now applied for a home loan, as I want to purchase a house. I was advised today that my application was declined due to a default listed on ITC by Cell C for: CELL C BDWO Bad Debt Written Off R6330.00 [protected].
I have never in my 30 years of employment defaulted once on anything and has “HAD” a squeaky clean record, and to my disgust and surprize hear this today? This is a joke, an absolute disgrace.

I tried calling Anette today, [protected]) and the number does not exist. I sent a mail but it returned undelivered. ([protected]@mmmcapital.co.za)

I own a very successful and profitable Company, yet my credit record which I spent half my life building into an excellent one, has now been messed up by a unprofessional Company with unskilled staff who made a serious of huge errors. I qualify 200% for a home loan, yet I was totally embarrassed when I was advised by the bank official that my loan has been decline due to this incorrect listing on ITC by Cell C.

Now what Cell C ?

Charlene Pretorius.

In Dec 2014 I took a cellphone contract with Cell C, then in August last year my account was in arrears I went to a Cell C shop in Vincent East London on 26 Sept 2016 and requested a balance on my account as I wanted to settle it, the consultant who was helping me told me that the remaining balance on that account is R 1575-00 I was told to deposit at Nedbank and I went back to the cell C shop to ask them to send the deposit slip to their accounts department. I also called the accounts department and they confirmed receiving the deposit slip reflecting the payment & I must wait for at least a week for a payment to be processed. Three days after I thought settled the account I got an sms that says I must call MMM capital and ask for Mrs Ramsamy when I spoke to her she told me that my account was handed over to them for collection I was surprised because I thought I settled the account when I enquired about this with Cell C customer service I was told that the consultant who helped me has given me a wrong amount so I must pay the remaining balance which was R 1250-00 through that MMM Capital & I was given an account number (FNB) that was found to be non-existing at FNB when I wanted to make a deposit. When I called Mrs Ramsamy from this MMM CAPITAL I did not go through to the numbers that she gave me, there was no response on emails that I sent to her reporting the problem I also notified customer service they told me that they could not help as they no longer have any info with regard to my account it is with this legal department, the same place I never got help from. While I was still confused not knowing what to do next I got a call from Blake & Associates towards the end of Nov 2016 that my account was handed to them by Cell C for collection. I was given an account number also (FNB) to deposit the payment which I did on 15 Dec 2016.As all this is happening the handset in question has been blocked/blacklisted by Cell C without notification I can't phone or receive calls from it. I had to be rude to even get a paid up letter for the account since December 2016 I am still struggling to get help with un-blocking/un-blacklisting the handset up to this day. If I happen to get to speak to a consultant I will be told that someone will phone me after two days, but it never happens I have to call myself after the so called 2 days has passed and get transfered from one person to another speaking to 5 different consultants without getting any help, I have completed the un -blacklisting request form with the required attachments and sent it on 6 February 2017 as usual 2 days have come and gone since then without getting any call up to date I am still waiting for help from the so called legal department .

I am extremely frustrated with Cell C. I signed up with Cell C on the 26th of January 2017 when they had all their specials running and were told it has to be done before the end of January 2017 not to miss out on the special.

When I signed up on the 26th of January 2017 I was told the porting of my existing cellphone no from Vodacom to Cell C will take approximately 2 days.

Today is the 15th of February 2017 and my cellphone no still hasnt't been ported. My Vodacom network has stopped working due to Cell C trying to port my Cell no. It is now three days in total and I have no cellphone coverage at all.

I work for myself and none of my clients could get hold of me the last three days. It is effecting my business tremendiously and would like how Cell C is going to compensate me for this? I also had to top up my cellphone regularly when I still had coverage with Vodacom as I was told it will take 2 days to port.

My Cell phone no is [protected] and you can email me at carel.[protected]@aata.co.za.

I await your urgent response and how to fix this problem as a matter of urgency!